Victory Auto Credit

Revdex.com spoke with a gentleman from the company and he stated that the consumer brought the car back in 7-days after the purchase for over heatingThey had the car towed to another shop to have the radiator fixed and the company is waiving the charges for this repair

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I did not refuse to pay the financial company, the manager told me to to pay them if I had a financial dispute because he didn't want to be involved in a dispute like thisI would like to return the car, get my $dollars back and have contract voidedHe can resell the car to someone elseAnd I will even still pay for the repair that needs to be done now

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

To whom it may concern:Complaint ID [redacted] We Victory Auto Credit LLC sold the vehicle [redacted] on 2/27/to [redacted] our policy is we sell all the vehicles As Is as we explain to her in the time of purchase, but we purchased a warranty for her vehicle through third party ( [redacted] ***) months power ‘train (cover engine/ transmission) the vehicle was drivable and no issue in the time pf purchase when she called and said that she has a problem with the vehicle we asked her to take it to [redacted] and she has a warranty will cover her engine and transmission she refused to take it there.If she took her car to any certified mechanic the warranty company would have cover the repair, but [redacted] refused.On 03/26/the vehicle was dropped at our facility and when we called her she said I don’t need this carAgain we really sorry for what happened and how she feelsAs for used vehicle problems can happen but she had car protection warranty that we purchased for her would have covered the repair.After we receive the Revdex.com complaint we reached out to her again and offered her that we can take the vehicle to the repair shop and they will fix her issues but [redacted] refused, we also made an exception and offer her to pick a different vehicle (even out policy “all sales are final”) she refused again.We sorry for what happen and we feel we tried our best to satisfy our customer and tried different options.Sincerely,Victory Auto Credit LLC

To Whom it may concern,We victory auto credit llc our goal is to make our customer satisfied and we really sorry if one of our customer not satisfied and we try our best to solve the problem.In 3/2/ [redacted] finance the vehicle [redacted] $11,with $down ($ in 3/2/+ $in 3/5/2016) and payments of $350/month starting 4/3/The amount to be fiananced in $ [redacted] payments that equal to $As of 9/30/ [redacted] made payments of $her balance is months of $that’s equal to $6650.As far as the warranty our policy we well used car AS IS WITH NO WARRANTY, and [redacted] purchased a warranty for months with third party that cover engine and transmission and she never had a problem with the engine and transmission.We would like to make our customer satisfied the best possible way we offer her to pay for the labor to change the catalyc converter if she purchase the part ($part cost) also her balance is $we will close it if she pay $case by 10/15/2016.Customer was satisfied until we transfer her balance to financial company she said that she doesn’t want to deal with them because she pays late and they will report to her credit we have to buy back her account because she refuse to pay the financial company

We are Victory Auto Credit LLC, Sold [redacted] Vin: [redacted] to [redacted] on 02/02/2015.We did help her many time, she always behind on her payments, and any time we call her for payment no answer and we have to call her reference to give her messageShe didn’t pay since 03/her last payment was Feb she keep give us date that she comes to do her payment, and she never didOn the August we have to repo the carBut we did our best to work with herShe been driving the car and we don’t know that she had echo with the car plus it was AS IS sale plus she had the care since -2/2015If you have any questions, please call us at [redacted] ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
This is untrue my payment were up to date until June they excepted a check in 03/of a payment of dollars and took off my debit card which put me payments aheadI have proof of this payment...as I said to many lies no truth in this businessI will send in debit card pament and copy of check that was cashedAnd they sold my loan to another company without informing me which I also made payments to
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Victory Auto Credit, LLC regarding complaint ID
***
Regards,
*** ***

The business called and wanted to discuss the complaintHe said that the used tires has a day warranty on them and for any issues they will certainly take a look at them to try and fix the problemHE wants each of his customers to be happy with their experience and will take a look at this rim
and change the tireHe dose not do rim work at that shop but if that is the problem he is more than willing to work with the customer to see what other options there are to explore to resolve this issue

To Whom it may concern,We victory auto credit llc our goal is to make our customer
satisfied and we really sorry if one of our customer not satisfied and we try
our best to solve the problem.In 3/2/2016 [redacted] finance the vehicle [redacted]
[redacted] $11,400 with $3000 down ($2500...

in 3/2/2016 + $500 in 3/5/2016) and 24
payments of $350/month starting 4/3/2016. The amount to be fiananced in $350 *
24 payments that equal to $8400. As of 9/30/2016 [redacted] made 5 payments of
$350 her balance is 19 months of $350 that’s equal to $6650.As far as the warranty our policy we well used car AS IS
WITH NO WARRANTY, and [redacted] purchased a warranty for 6 months with third
party that cover engine and transmission and she never had a problem with the engine
and transmission.We would like to make our customer satisfied the best
possible way we offer her to pay for the labor to change the catalyc converter
if she purchase the part ($210 part cost) also her balance is $6650 we will
close it if she pay $4500 case by 10/15/2016.Customer was satisfied until we transfer her balance to financial
company she said that she doesn’t want to deal with them because she pays late
and they will report to her credit we have to buy back her account because she
refuse to pay the financial company.

Can't say enough good things about how they worked with me to find a car that not only fit my needs but more especially my budget. They didn't hold my past against me and allowed me work within my means to get a top quality, reliable vehicle - any reservations I may have had initially were immediately erased by their excellent customer first approach!
Thanks for everything, I'll be sure to tell a friend and you'll see me again (thumbs up)!

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com spoke with a gentleman from the company and he stated that the consumer brought the car back in 7-10 days after the purchase for over heating. They had the car towed to another shop to have the radiator fixed and the company is waiving the charges for this repair.

To Whom it may concern,We victory auto credit llc our goal is to make our customer
satisfied and we really sorry if one of our customer not satisfied and we try
our best to solve the problem.In 3/2/2016 [redacted] finance the vehicle [redacted] $11,400 with $3000 down ($2500 in...

3/2/2016 + $500 in 3/5/2016) and 24
payments of $350/month starting 4/3/2016. The amount to be fiananced in $350 *
24 payments that equal to $8400. As of 9/30/2016 [redacted] made 5 payments of
$350 her balance is 19 months of $350 that’s equal to $6650.As far as the warranty our policy we well used car AS IS
WITH NO WARRANTY, and [redacted] purchased a warranty for 6 months with third
party that cover engine and transmission and she never had a problem with the engine
and transmission.We would like to make our customer satisfied the best
possible way we offer her to pay for the labor to change the catalyc converter
if she purchase the part ($210 part cost) also her balance is $6650 we will
close it if she pay $4500 case by 10/15/2016.Customer was satisfied until we transfer her balance to financial
company she said that she doesn’t want to deal with them because she pays late
and they will report to her credit we have to buy back her account because she
refuse to pay the financial company.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I did not refuse to pay the financial company, the manager told me to to pay them if I had a financial dispute because he didn't want to be involved in a dispute like this. I would like to return the car, get my $2500 dollars back and have contract voided. He can resell the car to someone else. And I will even still pay for the repair that needs to be done now.

To whom it may concern:Complaint ID [redacted]We Victory Auto Credit LLC sold the vehicle [redacted]
on 2/27/2017 to [redacted] our policy is we sell all the vehicles As Is as we
explain to her in the time of purchase, but we purchased a warranty for her
vehicle through third party ([redacted])...

3 months power ‘train (cover engine/ transmission)
the vehicle was drivable and no issue in the time pf purchase when she called
and said that she has a problem with the vehicle we asked her to take it to
[redacted] and she has a warranty will cover her engine and transmission
she refused to take it there.If she took her car to any certified mechanic the warranty company
would have cover the repair, but [redacted] refused.On 03/26/2017 the vehicle was dropped at our facility and
when we called her she said I don’t need this car. Again we really sorry for what
happened and how she feels. As for used vehicle problems can happen but she had
car protection warranty that we purchased for her would have covered the
repair.After we receive the Revdex.com complaint we reached out to her again
and offered her that we can take the vehicle to the repair shop and they will
fix her issues but [redacted] refused, we also made an exception and offer her to
pick a different vehicle (even out policy “all sales are final”) she refused
again.We sorry for what happen and we feel we tried our best to
satisfy our customer and tried different options.Sincerely,Victory Auto Credit LLC

We are Victory Auto Credit LLC, Sold [redacted]
Vin:[redacted] to [redacted] on 02/02/2015.We did help her many time, she always behind on her
payments, and any time we call her for payment no answer and we have to call
her reference to give her message. She didn’t pay...

since 03/2016 her last
payment was Feb 2016 she keep give us date that she comes to do her payment,
and she never did. On the August 2016 we have to repo the car. But we did our
best to work with her. She been driving the car and we don’t know that she had
echo with the car plus it was AS IS sale plus she had the care since -2/2015If you have any questions, please call us at [redacted]

We are Victory Auto Credit LLC, Sold [redacted]
Vin:[redacted] to [redacted] on 02/02/2015.We did help her many time, she always behind on her
payments, and any time we call her for payment no answer and we have to call
her reference to give her message. She didn’t...

pay since 03/2016 her last
payment was Feb 2016 she keep give us date that she comes to do her payment,
and she never did. On the August 2016 we have to repo the car. But we did our
best to work with her. She been driving the car and we don’t know that she had
echo with the car plus it was AS IS sale plus she had the care since -2/2015If you have any questions, please call us at [redacted]

Revdex.com:
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I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Review: I was buying a [redacted] from them. it had 188000 miles on. It the midst of working out the agreement. The gentleman agreed to fix certain issues .the truck broke down 20 days after I got. The door and window broke the first week which they promised to fix. Needless to say nothing was ever fixed so I didn't make the last payments. They would even call and threaten tobreposses even when payments were caught up. They sell junk and talk a good story.Desired Settlement: 1200

Business

Response:

We are Victory Auto Credit LLC, Sold [redacted]

Vin:[redacted] to [redacted] on 02/02/2015.We did help her many time, she always behind on her

payments, and any time we call her for payment no answer and we have to call

her reference to give her message. She didn’t pay since 03/2016 her last

payment was Feb 2016 she keep give us date that she comes to do her payment,

and she never did. On the August 2016 we have to repo the car. But we did our

best to work with her. She been driving the car and we don’t know that she had

echo with the car plus it was AS IS sale plus she had the care since -2/2015If you have any questions, please call us at [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

This is untrue my payment were up to date until June 2016 they excepted a check in 03/2016 of a payment of 770 dollars and took 130 off my debit card which put me payments ahead... I have proof of this payment...as I said to many lies no truth in this business. I will send in debit card pament and copy of check that was cashed. And they sold my loan to another company without informing me which I also made payments to.

Regards,