Victory Fitness Center

I am rejecting this response because: I was specifically informed that with a month to month membership, I may cancel at anytimeI was not verbally told that I had to write a written noticeI remember specifically asking about the cancellation policy and I swear to you no information regarding a day notice was given to meWhen I called to cancel, I was given a phone number which I called and left a Vmail to cancel my membershipI then walked inside the store and spoke to a Manager named Billy who assured me he will have my membership cancelled, but unfortunately for me, they hit my account with another charge (Of course Billy later denied this and even gave me a huge rude attitude during a phone conversation, which I hope was recorded) Mind you, I had called to cancel my card due to losing it, despite that, they were able to get around with the bank and withdrew my hard earning moneyAll I received from this place was lies, a headache, and troubleThey are rude, disrespectful and dishonestThey do not even have the integrity of giving me an apologyThis response from the person who claims they had not seen the email until someone from Revdex.com contacted them shows how little they care about the way they operate and the way they treat their clientsThis response is certainly unacceptableJust give me my refund and an apology if even possibleSave the mess, the trouble, and the lies Regards, [redacted] ***

I am rejecting this response because: I walked inside of victory fitness I spoke with a light skinned black girl who told me she will send out my information for someone to reach back out to be for the cancellationThe woman there never responded so I thought my cancellation was taken care of, but then I got a latter regarding my balance owedthen I walked back up there I spoke with another woman who said she had no idea of what I was talking about and the woman I spoke with before doesn't work there You can pull the cameras back to when I cancelled my membershipthen I wasn't an there again until I got the latter The people that was working there at the time didn't do there job correctly and now im taking the blame and heat from their wrong doings

VICTORY FITNESSCENTERSGeorgesville Rd.Columbus, Ohio 43228January 13,[redacted] Revdex.comDublin RoadColumbus, OH 43215ID [redacted] ***Dear ***Ms [redacted] signed up for a two-year renewable Coaching membership on5/8/14.A Coaching membership includes everything a regular membership does plusSmall Group Coaching sessions twice a week for an hour eachOur trainersare trained to Coach more than one person at a timeUsually anywhere fromtwo to six members are in a sessionIndividual one-on-one sessions areconsidered Personal Training which is at a higher rate because a trainer is setaside to work with that person and that person only during the session.People who join on a Coaching membership are told all about the Coachingsessions, inciuding days and timesWe sell this type of membership to thosemembers looking for just a little more direction and attention than the othermembersWhen any member joins, we take them through their first threeworkouts where we show them the equipment and put them on a programcard so they can meet their individual goalsThen usually about every to 6weeks we put them on a new program cardThose first few 20-minutesessions spoke of would have been her first, second and third workouts.I'm not sure if she even participated in any Coaching sessions since herattendance only shows eight visitsIf she was that unhappy, she should havespoken to the ManagerThere are no notes on her account about any of this.If she would have talked with a Manager at the time, we could have explainedall of this in more detail and helped her to understand betterIf she stillwasn't happy, we could have rewritten her membership into a regularmembership since she had days to rewrite her membership.She went to Collections for non-payment on the terms of her membership(See Attached)Our finance company attempted several times to contact herby phone and email at the same phone number and email address that shelisted with youI have attached the notes on her membershipIf she had acomplaint, she could have definitely let someone know at any of those times,but nothing is listed in the notes and the finance company is very good atnotating files with any problems or compaints.If you have any comments or concerns, please let me know.Sincerely,Bambi W.Corporate Assistant

I am rejecting this response because:I contacted the business about restarting my membershipI paid half of what I owed to be able to come back .I had every intention of paying the other half on February 3rdI went almost every day until I developed a kidney infection and hives on my body from the poolNo one on the staff contacted me about not being able to come backI am the one who contacted them and told them I wouldn't be returning I also told them I was cancelling my membership and told them about the issues I had They told me , for better words, it was my own fault That no one else has these issues

First of all, I would like to apologize for the late response I was just informed of this complaint For some unknown reason, I had not received either of the letters mailed to me about this complaint I only found out because I had received a courtesy call from the Revdex.com.The membership for this customer was signed on 7/24/ It is a month-to-month membership which means that you can cancel at anytime with a 30-day written notice It states this in the membership agreement and she had to initial at that point that she understood this There is a note on 9/5/that she called in wanting to freeze the payments She was told that we don't do that so then she wanted to cancel She was told at that point that it had to be in writing and was given my phone # if she had any other questions Her payments were $per month She paid her first month the day she signed and then she was scheduled to make payments of $each month on the 25th of the month She emailed on 9/28/that she had cancelled her membership She was sent an email back that we had no notes of receiving a cancellation letterThen she called in on 9/28/yelling because her membership hadn't been canceled She was again told that we would gladly cancel it as soon as we received something in writing We received an email within hours to cancel her membership Her membership was cancelled at that time She had paid two months and then got hit again on 9/25/ She was hit on 9/25/because we had not received her 30-day written notice to cancel yet Since then we have received a charge back from the bank for the 9/25/payment She had her membership from 7/24/to 9/28/ After the charge back from the bank, she had paid only two months Due to these facts, there is no refund due and her membership has been cancelled.If you have any further questions, please let me know

VICTORY FITNESSCENTERSGeorgesville Rd, Suite 2Columbus, OH 43228January 20, 2017** *** ***Revdex.comDublin RoadColumbus, OH 43215RE: Case ID# *** - *** ***Dear *** signed a 2-year renewable agreement on 4/23/2014.She initialed the part that states
the membership will renew if not notifiedin writingI have attached a copy of her membership agreement which sheinitialed and signed agreeing to the terms of the agreement.She called me on 1/4/demanding a refund for the whole last yearIexplained that until 4/23/she was in her term and that if we would havereceived a request in writing to cancel once she was in her renewal, wewould have cancelled her membershipShe told me we were a shoddybusiness and would refund her or else and hung up.We did not receive any request to cancel the renewal before 1/4/17.I canceled her membership on 1/4/There will be no more paymentswithdrawnThere will be no refund due to no prior requests to cancel.If you have any comments, please let me know.Sincerely,Bambi W.Corporate Assistant

VICTORY FITNESSCENTERSGeorgesville Rd.Columbus, Ohio 43228September 8,2016** *** ***Revdex.comDublin RoadColumbus, OH 43215RE: Case ID# 1*** * *** ** ***Dear *** signed a 2-year renewable membership agreement with us onApril 19, She
paid $down and then only made one goodpayment which was on 6/2/We tried to pull payments four other timesbut as you can see on the attached copy, they all got returned forinsufficient funds.I have also attached a copy of the notes on her account and a copy of hermembership agreement which she initialed and signed agreeing to theterms of the agreement.Even though *** did not abide by the terms of this agreement, wehave decided to close this account and we will not try to collect on it.If you have any comments, please let me know.Sincerely,Bambi W.Corporate Assistant

March 7, 2017*** *** ***Revdex.comDublin RoadColumbus, OH 43215ID # *** -*** *** - *** ***Dear ***I have reviewed Ms***'s fileMs*** purchased a two-year renewalmembership on May 3, She put down $ and never made anymore payments.She
attended the fitness center numerous timesThere are no notes in her file of herbeing unhappy or having any problems with the fitness centerSo, I'm wondering whynow almost three years later is she saying the fitness center was dirtyThe Board ofHealth inspects our facilities on a monthly basis and has always given good reviews.Numerous phone calls were made and numerous letters sent to try to contact herOnJuly 8, 2014, she was contacted and she promised to pay but defaulted on the paymentarrangementOur collector has also tried numerous times to contact her.If she would like to contact me at *** 9:30am to 12:noon or 614-351-1717from 5:00am to 9:00am, I would like to help her out by letting her pay a settlementamount.Please let me know if she would like to talk with me.Sincerely,Bambi W.Corporate Assistant

VICTORY FITNESS CENTERSFebruary 26,2016*** *** ***Revdex.comDublin Rd.Columbus, OH 43215** *** * *** *** *** ***Dear ***,Ms*** joined on a two-year renewable membership paying$per month on April 25, The reason she has beengetting
charged more is because seven of her monthly paymentsdeclined which caused late fees and bank fees to be added on.When she notified Victory that she was in an accident, she wassupplied with a Medical Consideration form to have her doctorcomplete showing us whether to freeze her membership if it's just atemporary thing or cancel if it is more than thatShe never broughtthat back to us.She made it very clear that she just wanted to cancel so she could gosomewhere else and pay less moneyl explained to her that shecan do that but that her monthly payments have to be paid currentfirst and because she signed for a two-year agreement breaking itwould cost a $feeShe said she absolutely will not pay.Victory would be willing to let her out of her membership by payingjust the $fee which would include the $that she is nowdelinquent.I have tried to call the customer to offer this but have not been ableto get ahold of herPlease let me know if this is something shewould want to do.Any questions or concerns, please let me know.Sincerely,Bambi W.Corporate Assistant

VICTORY FITNESSCENTERSGeorgesville Rd.Columbus, Ohio 43228Tel.: (614) 351-9002www.victoryfitnesscenter.netJune 22,2016*** *** ***Revdex.comDublin RoadColumbus, OH 43215ID # *** -A*** ** *** * *** ***Dear ***,I'm sorry that Ms***ll has rejected our offer.I have attached the notes on her membership as well as the Visit Historywhich shows visits 6/11/15,6/12/15,6/15/15,6/17/15,8/7/15, and8/10/The notes show that Ms*** did speak with our staff on8/10/to dispute the monthly charge so she knew she was in a one-yearmembership and did not do the 3-day cancel as she is claiming in hercomplaint.She did not cancel under the terms of the membership which states youmust cancel in writing by the end of the third business day (See Attached).We feel, that since she did not cancel under the terms of the membership,that our offer to settle for $of her present balance of $is a fairoffer.Please let me know if you have any other concerns or comments.Sincerely,Bamb W.Corporate Assistant

January 25, 2016*** *** ***Revdex.comDublin RoadColumbus, OH 43215ID # *** * *** *** *** ***Dear ***,The first conversation I had with Ms*** was on January 20, This wasthe first that I had heard that she had not received her refundI told her that Iwas
sorry she had not received her refund yet and that I would check with theowner to see when she would receive her refund and call her backShe askedwhen he would be inI told her I wasn't sure but I would call her back as soonas I talked with himShe called me back just a couple of hours laterdemanding an answer of when she would receive her checkI told her I hadnot spoken with him yet but would call her back as soon as I didShe keptarguing with me and I apologized for not having an answer yet and she justkept telling me that she wanted an answer nowI again told her when I spokewith him I would call her back either later this afternoon or first thing in themorningShe called right back and demanded I give her an answer right then.I told her that I did not know the answer and she said I needed to give her ananswerI told her that if I gave her an answer right then that it would not becorrectShe would not accept my answer and just kept arguing and notlistening to anything I had to say and talking over me, so I did finally have tohang up on herShe kept calling back and I did not answer the phone becausewe were getting nowhere.I spoke with the owner later that day and he had the finance company sendher refund out the morning of January 21, 2016.If you have any comments or concerns, please let me know.Sincerely,Bambi W.Corporate Assistant

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI need this removed off my credit report it is still on my credit report I am now seeking an attorney along with other fellow women who has had these problems with This business I need to know if Victory Fitness will remove this off my Credit Report and if.not I will pursue litigationI am asking Victory Fitness to stop misleading customer and avoiding them when they are trying to cancel in store with documentationI was told it was cancelled and I wouldn't have anything owed on my behalf .Victory fitness has deceptive advertising tactics
Regards,
*** ***

February 6,17** *** ***Revdex.comDublin RoadColumbus, OH 43215RE: Complaint ID *** *** ***Dear ***, This member had not been in for several months until January at which timeshe had stopped in for one or two days.She has been delinquent on her account for
several monthsStaff notified herthat she couldn't come in anymore until her account was taken care of.She is now writing you stating there is a problem with the poolThe HealthInspector had just been in a couple of days before she was in to do his routinechecks on our poolsHe passed everything and said everything looked good.We have canceled the renewal on her membership, but she is still responsibleta pay on the delinquent part of her gym membership.Any further comments, please let me know.Sincerely, Bambi W.Corporate Assistant

December 13,2017*** *** ***Revdex.com Dispute Resolution TeamDublin RoadColumbus, OH 43215Dear ***Ms*** joined Fitness Center on 1/9/for years.The beginning of November we received proof of her relocation to Gahanna whichput her about miles from our East locationOur
memberships read that to cancel, you needto have moved further than miles away from any of our facilities, which she did not andgive a 30-day notice to cancelShe only had a couple of months left so I sent her requestto our finance company to cancel just the renewal part of her membership but she was stillobligated to pay those last couple of months.She called into the club on 12/4/and was very nasty & rude cussing at the managerSoat the manager's discrection her membership was canceled with no more fees due.If you have any other questions or concerns, please let me know.Bambi W***Corporate Assistant

VICTORY FITNESSCENTERSGeorgesville Rd.Columbus, Ohio 43228Tel.: (614) 351-9002*** *** ***Revdex.comDublin RoadColumbus, OH 43215ID # *** - *** ** *** * *** ***Dear ***Ms*** signed up for a one-year non-renewable membership on6/1/15.She went to
Collections for non-payment on the terms of her membership(See Attached)Our finance company attempted several times tocontact her by phone and sent lettersI have attached the notes on hermembershipThe notes show that Ms*** did speak with our staffon 8/10/to dispute the monthly charge so she knew she was in aone-year membership and did not do the 3-day cancel as she is claiming inher complaint.Her present balance is $We would be willing to settle for $ifpaid to Victory Fitness no later than June 30.If you have any comments or concerns, please let me know.Sincerely,Bambi W.Corporate Assistant

April 11, 2017** *** ***Revdex.comDublin RoadColumbus, OH 43215RE: Case ID#*** - *** *** for *** *** *** ***Dear ***,*** signed a 3-year renewable agreement on 3/8/so cancelling outearly a $cancellation fee would have been dueThat is why
Brandi hadtold him that.I phoned *** this morning and apologized that *** had not received theassistance she had been promised or expectedI offered for *** and*** both to come back to use their gym memberships for months free;compliments of Victory Fitness CenterAlso, I had the finance companyrefund ***'s March payment back to her.*** said "Thanks but No Thanks" so I also had the finance company cancel***'s membership with no more fees due.If you have any comments, please let me know.Sincerely,Bambi W.Corporate Assistant

April 18, 2017** *** ***Revdex.comDublin RoadColumbus, OH 43215RE: Complaint ID *** - *** *** * *** ***Dear *** signed up for a two-year renewable membership on May 30, 2015.If she had asked for her renewal to be cancelled, it would have been
cancelledfor May 30, since it was a two-year membership not March Shehadn't even signed on this membership at that time.We attempted to contact her several times via phone and email as you will seeon the attached Member NotesAlso under Member Information (SeeAttached), you will see that we have the same phone number and emall addressthat she provided to you for contact.Attempts were made to pull payments via EFT with the account number sheprovidedOn March 7, payment came back DO NOT HONOR and, also onApril 5, payment came back DO NOT HONOR (See Attached)We did notattempt again to EFT her accountWe continued to try to contact her by phoneuntil July 31, at which time she was sent to Collections.If she had wanted to cancel, she could have paid a $cancellation fee.Any further comments, please let me know.Sincerelv.Bambi W.Corporate Assistant

I am rejecting this response because: I was specifically informed that with a month to month membership, I may cancel at anytimeI was not verbally told that I had to write a written noticeI remember specifically asking about the cancellation policy and I swear to you no information regarding a day notice was given to meWhen I called to cancel, I was given a phone number which I called and left a Vmail to cancel my membershipI then walked inside the store and spoke to a Manager named Billy who assured me he will have my membership cancelled, but unfortunately for me, they hit my account with another charge (Of course Billy later denied this and even gave me a huge rude attitude during a phone conversation, which I hope was recorded) Mind you, I had called to cancel my card due to losing it, despite that, they were able to get around with the bank and withdrew my hard earning moneyAll I received from this place was lies, a headache, and troubleThey are rude, disrespectful and dishonestThey do not even have the integrity of giving me an apologyThis response from the person who claims they had not seen the email until someone from Revdex.com contacted them shows how little they care about the way they operate and the way they treat their clientsThis response is certainly unacceptableJust give me my refund and an apology if even possibleSave the mess, the trouble, and the lies
Regards,
*** ***

First of all, I would like to apologize for the late response.  I was just informed of this complaint.  For some unknown reason, I had not received either of the letters mailed to me about this complaint.  I only found out because I had received a courtesy call from the Revdex.com.The membership for this customer was signed on 7/24/17.  It is a month-to-month membership which means that you can cancel at anytime with a 30-day written notice.  It states this in the membership agreement and she had to initial at that point that she understood this.  There is a note on 9/5/17 that she called in wanting to freeze the payments.  She was told that we don't do that so then she wanted to cancel.  She was told at that point that it had to be in writing and was given my phone # if she had any other questions.  Her payments were $36.55 per month.  She paid her first month the day she signed and then she was scheduled to make payments of $36.55 each month on the 25th of the month.  She emailed on 9/28/17 that she had cancelled her membership.  She was sent an email back that we had no notes of receiving a cancellation letter. Then she called in on 9/28/17 yelling because her membership hadn't been canceled.  She was again told that we would gladly cancel it as soon as we received something in writing.  We received an email within 2 hours to cancel her membership.  Her membership was cancelled at that time.  She had paid two months and then got hit again on 9/25/17.  She was hit on 9/25/17 because we had not received her 30-day written notice to cancel yet.  Since then we have received a charge back from the bank for the 9/25/17 payment.  She had her membership from 7/24/17 to 9/28/17.  After the charge back from the bank, she had paid only two months.  Due to these facts, there is no refund due and her membership has been cancelled.If you have any further questions, please let me know.

I am rejecting this response because:I contacted the business about restarting my membership. I paid half of what I owed to be able to come back .I had every intention of paying the other half on February 3rd. I went almost every day until I developed a kidney infection and hives on my body from the pool. No  one on the staff contacted me about not being able to come back. I am the one who contacted them and told them I wouldn't be returning.  I also told them I was cancelling my membership and told them about the issues I had . They told me , for better words, it was my own fault . That no one else has these issues .