Victory Fitness Center

VICTORY FITNESSCENTERS1535 Georgesville RoadColumbus, Ohio- 43228Tel. : (614) 351-9002November 13,2015[redacted]Revdex.com1169 Dublin RoadColumbus, OH 43215ID # [redacted] - [redacted]Dear [redacted],Hr. [redacted] signed up for a two-year membership on 9/14/15.He had submitted...

a letter he said was from his company requesting to cancel hismembership due to moving to Grand Rapids, Minnesota to run and operate theirnewest location.I told him we needed a copy of his lease or mortgage showing proof of his moveand he said he didn't have one and he didn't know where he would be living, maybeeven out of his car. So I called the phone number listed on the letter and they saidthey did not have a location in Minnesota nor were they opening any location inMinnesota.The next time I spoke with him I told him again that I needed proof of his move. Hegot upset and said to just cancel it and that it was ridiculous to have to do all of this.I told him if he wanted to cancel without any proof he would need to pay a $100cancel fee. He said he wasn't going to do that. Then I received the letter from theRevdex.com.Yesterday, he started emailing me saying he wanted to pay the $100 cancel. I haveattached copies of these emails showing he is going to pay the $100 and then hismembership will be canceled.If you have any comments or concerns, please let me know.Sincerely,Bambi W.Corporate Assistant

First of all, I would like to apologize for the late response.  I was just informed of this complaint.  For some unknown reason, I had not received either of the letters mailed to me about this complaint.  I only found out because I had received a courtesy call from the Revdex.com.The...

membership for this customer was signed on 7/24/17.  It is a month-to-month membership which means that you can cancel at anytime with a 30-day written notice.  It states this in the membership agreement and she had to initial at that point that she understood this.  There is a note on 9/5/17 that she called in wanting to freeze the payments.  She was told that we don't do that so then she wanted to cancel.  She was told at that point that it had to be in writing and was given my phone # if she had any other questions.  Her payments were $36.55 per month.  She paid her first month the day she signed and then she was scheduled to make payments of $36.55 each month on the 25th of the month.  She emailed on 9/28/17 that she had cancelled her membership.  She was sent an email back that we had no notes of receiving a cancellation letter. Then she called in on 9/28/17 yelling because her membership hadn't been canceled.  She was again told that we would gladly cancel it as soon as we received something in writing.  We received an email within 2 hours to cancel her membership.  Her membership was cancelled at that time.  She had paid two months and then got hit again on 9/25/17.  She was hit on 9/25/17 because we had not received her 30-day written notice to cancel yet.  Since then we have received a charge back from the bank for the 9/25/17 payment.  She had her membership from 7/24/17 to 9/28/17.  After the charge back from the bank, she had paid only two months.  Due to these facts, there is no refund due and her membership has been cancelled.If you have any further questions, please let me know.

I am rejecting this response because: I walked inside of victory fitness I spoke with a light skinned black girl who told me she will send out my information for someone to reach back out to be for the cancellation. The woman there never responded so I thought my cancellation was taken care of, but then I got a latter regarding my balance owed. then I walked back up there I spoke with another woman who said she had no idea of what I was talking about and the woman I spoke with before doesn't work there.  You can pull the cameras back to when I cancelled my membership. then I wasn't an there again until I got the latter.  The people that was working there at the time didn't do there job correctly and now im taking the blame and heat from their wrong doings.

VICTORY FITNESSCENTERS1535 Georgesville Rd.Columbus, Ohio 43228January 13,2016[redacted]Revdex.com1169 Dublin RoadColumbus, OH 43215ID [redacted] [redacted]Dear [redacted]Ms. [redacted] signed up for a two-year renewable Coaching membership on5/8/14.A Coaching...

membership includes everything a regular membership does plusSmall Group Coaching sessions twice a week for an hour each. Our trainersare trained to Coach more than one person at a time. Usually anywhere fromtwo to six members are in a session. Individual one-on-one sessions areconsidered Personal Training which is at a higher rate because a trainer is setaside to work with that person and that person only during the session.People who join on a Coaching membership are told all about the Coachingsessions, inciuding days and times. We sell this type of membership to thosemembers looking for just a little more direction and attention than the othermembers. When any member joins, we take them through their first threeworkouts where we show them the equipment and put them on a programcard so they can meet their individual goals. Then usually about every 4 to 6weeks we put them on a new program card. Those first few 20-minutesessions spoke of would have been her first, second and third workouts.I'm not sure if she even participated in any Coaching sessions since herattendance only shows eight visits. If she was that unhappy, she should havespoken to the Manager. There are no notes on her account about any of this.If she would have talked with a Manager at the time, we could have explainedall of this in more detail and helped her to understand better. If she stillwasn't happy, we could have rewritten her membership into a regularmembership since she had 10 days to rewrite her membership.She went to Collections for non-payment on the terms of her membership(See Attached). Our finance company attempted several times to contact herby phone and email at the same phone number and email address that shelisted with you. I have attached the notes on her membership. If she had acomplaint, she could have definitely let someone know at any of those times,but nothing is listed in the notes and the finance company is very good atnotating files with any problems or compaints.If you have any comments or concerns, please let me know.Sincerely,Bambi W.Corporate Assistant