Village Contractors

Initial Business Response / [redacted] (1000, 6, 2015/10/28) */ There was a misunderstanding between the Sales person and the ManagerA referral was mailed out to her on October 13, We apologize for the delay in her receiving this referral

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Ms [redacted] has received her paperwork from usIf there is any tickets that she received in the days that her temporary sticker was expired we will pay her tickets We have apologized to her that there was a error made and the State of IL sent back her paperwork as soon as they could

Mr [redacted] brought his car in stating the is a/c was inoperable We checked the system and added dye to check for leaks The customer's extended warranty would not cover the repair We did inspect the vehicle and recharged the a/c are services were paid for The customer declined the repairs and took his vehicle elsewhere There will be no refund issued and if there is any additional information needed Mr [redacted] the Service Director can be notified

I AM REFUNDING MR [redacted] $WHICH IS FOR THE LABOR AND THE VALVE THAT HE PURCHASED

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Sservice was not declined The parts needed were not available to repair my vehicle I was told I needed gauges only one in stock was advised that was needed and one could not be done by itself I spoke to ed service manager was advised 4need to be done as well Appointment was scheduled to complete repair Sincerely, [redacted] ***

I will check with our accounting office and verify the date it was mailed out

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The AC was not running fine after the first fix This is why we brought it back After the first fix, it should have been tested again to ensure it was completely fixed.This is not acceptable I ask for a full refund Regards,

Customer stated to the Service Director, [redacted] that she did not have the money for the repairs and would set up a appointment with him for Friday April She was told we can have the parts here in one day for the repairs when she could afford the work to be done Neither the Service Director or Service Manager has not heard from Ms [redacted] since then

On Wednesday the 19th I checked for appointments and at that time Ms [redacted] had not made an appointment I responded to the complaint the next morning I do see that Ms [redacted] made an appointment for April on the 19th of April

The dye was not added because we thought there was something else wrong with the car It is standard procedure when refilling the unit However the dye added did allow us or whoever else look at it find additional leaks in the system There was absolutely no way possible for any technician at any shop to know that there was a second leak, until the system was recharged and lost its pressure again I know it is unfortunate and not ideal, but it is the nature of a/c unitsNo one in the world could have diagnosed the second leak the first time the car was brought in No one in the world would have know it existed And indeed when the car left the first time the a/c was running fine because it still had refrigerant in the system

From: Chris K [redacted] [mailto:K [redacted] @MacHaik.net] Sent: Friday, November 11, 11:AM To: drteam Subject: Revdex.com Case # [redacted] Importance: High To whom it may concern, We have followed up with the customer and have the issue resolved We have purchased the floor mat that he desires Customer is satisfied with this resolution Please confirm you received this email Chris K [redacted] General Manager

there was a delay in the state of Texas beyond our control with the issue of the plates on this vehicle we did call and have since received the plates and they were overnighted to her days ago I just spoke with her and she has received the plates and they are happy now

The customer has brought her car to the Dealership and we have fixed it to her satisfaction We also purchased a remote start for her inconvenience in the delay of repairing her vehicle

[redacted] , General Manager, of Rogers Auto Group talked to Mr [redacted] and they resolved this issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Thursday, November 24, 2:PM To: drteam Cc: [redacted] Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] Houston Direct Preowned finally did provide replacement matsI am satisfied with their respone Thanks so much for your assistance - would not have happened w/o you!! sincerely

Complaint: ***
I am rejecting this response because: I spoke with *** in Service on 4/ and scheduled an appointment to have vehicle service.
Sincerely,
*** ***

We made the recommended action for this vehicle and the customer declined the service. As a good will gesture we will refund the customer his $

The oil changes for the vehicle that he bought was Serial number specific and since he traded in that vehicle it doesn't apply to just any vehicle he purchases from either us or another dealership. We purchased for him a Hyundai Protection Plan for the pre-paid maintenance on the vehicle he...

purchased from us on 5/31/16. Since he no longer has that vehicle the policy is cancelled.

Ms[redacted] made an appointment to come in on Friday April 7, 2017 at 10:00 am.  We did a free inspection and diagnosis on her car.  She declined any repairs that was recommended for her vehicle.