Village Contractors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
When will I receive my $89.95 refund?
Sincerely,
[redacted]

Mr. [redacted] brought his car in stating the is a/c was inoperable.  We checked the system and added dye to check for leaks.  The customer's extended warranty would not cover the repair.  We did inspect the vehicle and recharged the a/c are services were paid for.  The...

customer declined the repairs and took his vehicle elsewhere.  There will be no refund issued and if there is any additional information needed Mr. [redacted] the Service Director can be notified.

Customer stated to the Service Director, [redacted] that she did not have the money for the repairs and would set up a appointment with him for Friday April 14.  She was told we can have the parts here in one day for the repairs when she could afford the work to be done.  Neither the Service Director or Service Manager has not heard from Ms. [redacted] since then.

Initial Business Response /* (1000, 6, 2015/10/28) */
There was a misunderstanding between the Sales person and the Manager. A referral was mailed out to her on October 13, 2015.
We apologize for the delay in her receiving this referral.

Ms. [redacted] and her friend Ms. [redacted] purchased a vehicle on June 2, 2016.  At the time of this transaction they were both of legal age to sign a binding contract with [redacted]  As stated in the complaint they were advised by family members to wait and at no time did we coerce either...

individual into buying a vehicle.  Any further information that the consumer needs can be addressed to the lienholder, [redacted] for any advice on how to be removed from this contract.

I AM REFUNDING MR. [redacted] $185.37 WHICH IS FOR THE LABOR AND THE VALVE THAT HE PURCHASED.

Initial Business Response /* (1000, 5, 2015/08/14) */
Ms [redacted] has received her paperwork from us. If there is any tickets that she received in the 3 days that her temporary sticker was expired we will pay her tickets.
We have apologized to her that there was a error made and the State of IL sent...

back her paperwork as soon as they could.

[redacted], General Manager, of Rogers Auto Group talked to Mr. [redacted] and they resolved this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The customer has brought her car to the Dealership and we have fixed it to her satisfaction.  We also purchased a remote start for her inconvenience in the delay of repairing her vehicle.

Complaint: [redacted]
I am rejecting this response because:
Sservice was not...

declined.  The parts needed were not available to repair my vehicle.  I was told I needed 4 gauges only one in stock was advised that 4 was needed and one could not be done by itself.  I spoke to ed service manager was advised 4need to be done as well.  Appointment was scheduled to complete repair.
Sincerely,
[redacted]

On Wednesday the 19th I checked for appointments and at that time Ms. [redacted] had not made an appointment.  I responded to the complaint the next morning.  I do see that Ms. [redacted] made an appointment for April 28 on the 19th of April.