Village Green Apartments

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ On 7/7/ [redacted] applied on-line for one of our apartmentsHe needed to move on 9/14/The apartment he applied for on-line was available on 8/15/(a month sooner than his move in date)We were not able to hold this apartment until 9/14/ [redacted] had been in touch with [redacted] numerous times between 7/8/and 7/15/regarding what needed to be provided for verification of employment [redacted] had told [redacted] he would either need to move in August to stay on the original apartment or we would need to move him to another available apartment for his 9/14/move in dateI was in the office when she made the phone call and gave the options and it seemed like he was fine with taking a different apartment for his 9/14/move in date as he could not move in in August [redacted] was approved for the apartment through our credit department on 8/18/We had already taken another lease for the original apartment that was available in August and they did move in on 8/15/when the apartment was availableOur policy has always been once an apartment becomes vacant the apartment will be "made ready" within days and then is available for immediate move in [redacted] came in on 8/18/and spoke to [redacted] and again all the options were given to himI spoke to [redacted] (a family member of ***'s) on 8/19/and she informed me that [redacted] wanted to cancel his application with usShe asked if there could be a refund of his application fee and depositThere is normally a 72-hour window that you can cancel your application and get your deposit back (not the application fee) but in this case I was willing to refund him all the money he put down on 7/7/which was $I attached the copy of the check that was refunded that serves as compensationI do apologize for the misunderstanding and am sorry we are not able to accommodate ***'s 9/14/move in date due to our availability for a 1st or main floor apartmentWe tried to accommodate [redacted] with the first available apartment on the 1st floor for a 10/1/move in but I was told by [redacted] he could not move that much laterUnfortunately we are very limited with 1st and main floor apartments as far as availabilityPlease accept this as our apology for the confusion with the on-line process and the overall confusion regarding the reason why [redacted] could not move into the original apartment he chose for 9/14/The apartment was never available for that move in date and if there was a delay in finding this out I am truly sorry

I am in receipt of the complaint involving repair issues at Village Green ApartmentsAs I am Sure your organization is aware, San Diego County experienced flash floods on Friday, January 20, The floods and severe weather experienced in the area resulted in a state of emergency declaration region-wide for Southern California and the mayor declared a state of emergency here in San DiegoVillage Green Apartments suffered flood damage as a result of the severe weather experienced on January 20th.Our response was swift with maintenance crews and vendors on-site on January 20, and throughout the weekend that followedThe immediate work that followed the flood was water extraction both interior and exterior, flooring removal and efforts to dry out the apartmentsWe have Subsequently created a plan of action to restore units, make necessary repairs and communicate with residentsWe have communicated our plan of action with this resident and all others affected and have already begun making repairsDue to the amount of Work involved it was necessary to create a well thought out plan and coordinate with several vendors, Coordinate with insurance agencies, seek approvals, communicate with residents, etC.I am very proud of those involved and how they responded in this emergency situationWe are a responsible company who understands the duty we have as it pertains to our residentsand the properties in which they live.At this point we feel this matter has been addressedIf you feel that there are any outstanding issues or if you have any further questions or concerns please contact me.Sincerely, [redacted] ***

Initial Business Response /* (1000, 5, 2015/08/24) */
On 7/7/*** *** applied on-line for one of our apartments He needed to move on 9/14/ The apartment he applied for on-line was available on 8/15/(a month sooner than his move in date) We were not able to hold this apartment until
9/14/ *** had been in touch with *** numerous times between 7/8/and 7/15/regarding what needed to be provided for verification of employment *** had told *** he would either need to move in August to stay on the original apartment or we would need to move him to another available apartment for his 9/14/move in date I was in the office when she made the phone call and gave the options and it seemed like he was fine with taking a different apartment for his 9/14/move in date as he could not move in in August *** was approved for the apartment through our credit department on 8/18/ We had already taken another lease for the original apartment that was available in August and they did move in on 8/15/when the apartment was available Our policy has always been once an apartment becomes vacant the apartment will be "made ready" within days and then is available for immediate move in *** came in on 8/18/and spoke to *** and again all the options were given to himI spoke to *** *** (a family member of ***'s) on 8/19/and she informed me that *** wanted to cancel his application with us She asked if there could be a refund of his application fee and deposit There is normally a 72-hour window that you can cancel your application and get your deposit back (not the application fee) but in this case I was willing to refund him all the money he put down on 7/7/which was $ I attached the copy of the check that was refunded that serves as compensation I do apologize for the misunderstanding and am sorry we are not able to accommodate ***'s 9/14/move in date due to our availability for a 1st or main floor apartment We tried to accommodate *** with the first available apartment on the 1st floor for a 10/1/move in but I was told by *** he could not move that much later Unfortunately we are very limited with 1st and main floor apartments as far as availability Please accept this as our apology for the confusion with the on-line process and the overall confusion regarding the reason why *** could not move into the original apartment he chose for 9/14/ The apartment was never available for that move in date and if there was a delay in finding this out I am truly sorry

Good morning Ms*** -
12.8000001907349px">In response to the subject complaint, please be advised that Village Green Apartments never issued an eviction notice to the resident in question.
It is unfortunate that this tenant was so distraught over her problems that she hastily sent you a complaint. She did not allow us any time to investigate the situationConsequently, we did determine that this tenant and her son were having domestic problems which resulted in her decision to vacate the apartment. At the same time, it had also been decided to refund this tenant her $1,security deposit.
Please further be advised that this was done and she no longer is a resident of Village Green Apartments.
We trust all steps have been taken to satisfy the requested settlement.
Thank you,
Village Green Apartments

We have researched this issue with our store location and it seems as since this complaint was filed the issue has been resolved, can you please confirm with the guest if this complaint is valid?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Ms. [redacted], your concerns are important to us and it will help us improve our service levels.  As a company, we strive to provide the highest level of service. While we make every attempt to satisfy every guest completely, there are times when a customer has a request that we are simply unable to fulfill.  Thank you again for your comment and concerns and should you have any further concerns we strongly encourage feedback by contacting our customer service department at 1-[redacted] Monday through Friday, 8:00am to 5:00pm CST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/24) */
On 7/7/15 [redacted] applied on-line for one of our apartments. He needed to move on 9/14/15. The apartment he applied for on-line was available on 8/15/15 (a month sooner than his move in date). We were not able to hold this apartment until...

9/14/15. [redacted] had been in touch with [redacted] numerous times between 7/8/15 and 7/15/15 regarding what needed to be provided for verification of employment. [redacted] had told [redacted] he would either need to move in August to stay on the original apartment or we would need to move him to another available apartment for his 9/14/15 move in date. I was in the office when she made the phone call and gave the options and it seemed like he was fine with taking a different apartment for his 9/14/15 move in date as he could not move in in August. [redacted] was approved for the apartment through our credit department on 8/18/15. We had already taken another lease for the original apartment that was available in August and they did move in on 8/15/15 when the apartment was available. Our policy has always been once an apartment becomes vacant the apartment will be "made ready" within 5 days and then is available for immediate move in. [redacted] came in on 8/18/15 and spoke to [redacted] and again all the options were given to him. I spoke to [redacted] (a family member of [redacted]'s) on 8/19/15 and she informed me that [redacted] wanted to cancel his application with us. She asked if there could be a refund of his application fee and deposit. There is normally a 72-hour window that you can cancel your application and get your deposit back (not the application fee) but in this case I was willing to refund him all the money he put down on 7/7/15 which was $400. I attached the copy of the check that was refunded that serves as compensation. I do apologize for the misunderstanding and am sorry we are not able to accommodate [redacted]'s 9/14/15 move in date due to our availability for a 1st or main floor apartment. We tried to accommodate [redacted] with the first available apartment on the 1st floor for a 10/1/15 move in but I was told by [redacted] he could not move that much later. Unfortunately we are very limited with 1st and main floor apartments as far as availability. Please accept this as our apology for the confusion with the on-line process and the overall confusion regarding the reason why [redacted] could not move into the original apartment he chose for 9/14/15. The apartment was never available for that move in date and if there was a delay in finding this out I am truly sorry.

We have spoken to Ms. [redacted]. We have advised we have been in contact with the finance company whom are providing the refund check. The finance company will be processing a new check within 24 hours then sending FedEx Next Day. We will be following up with tracking information once it is available. If Ms. [redacted] has any additional questions, she may contact customer service at 877-726-8357.

Good morning Ms. [redacted] -In response to the subject complaint, please be advised that Village Green Apartments never issued an eviction notice to the resident in question. It is unfortunate that this tenant was so distraught over her problems that she hastily sent you a...

complaint.  She did not allow us any time to investigate the situation.Consequently, we did determine that this tenant and her son were having domestic problems which resulted in her decision to vacate the apartment.  At the same time, it had also been decided to refund this tenant her $1,000 security deposit. Please further be advised that this was done and she no longer is a resident of Village Green Apartments. We trust all steps have been taken to satisfy the requested settlement. Thank you,Village Green Apartments

Complaint: [redacted]
I am rejecting this response because: Mr [redacted] did pick up my ring on that date, However only having the ring for a week the diamond fell again. I will not accept the response until a new ring is ordered for me and is in my possession. This has been such a long process and this is the 5th time that diamond falls. Each time I go into the store the story is for me to purchase on sold diamond for the ring. Yet the store is not the ones paying for the diamond were already paying for a ring with poor quality I'm not in the market to invest thousands more on to it. I hope this is ordered and sent to the store ASAP I have contacted the manager of the store and he is awaiting for me to take the ring in again today for another repair. Please follow up with me. 
Regards,
[redacted]

Hi [redacted], Thank you so much for your comment. I understand that you have since been in contact with the Manager and that a return has been granted.

Thank you for allowing us to respond to Mr. [redacted]. At this time, we have made contact with Mr. [redacted] and are working with him to have his concerns resolved. Should Mr. [redacted] have any further questions or concernshe may contact our Customer Service Department at [redacted] 8am-5pm (CST)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for the opportunity to respond. Mr. [redacted] went onto the McAllen location on 4/2 and has picked up his ring. We certainly understand Mr. [redacted] and Ms. [redacted]s frustration, should Ms. [redacted] experience anymore difficulties with her ring, we can certainly order a new size specific...

ring for her. Additionally, we will send a $50 Gift Certificate to Ms. [redacted]. Should Mr. [redacted] or Ms. [redacted] have any additional comments or concerns they may contact our Customer Service Department at 877-726-8357.

Ms. [redacted],  I would love to speak to you directly in regards to this issue and try to get you the best resolution. At your earliest convenience please contact me at [redacted] my office hours are Monday - Friday 8am - 5pm central time.

Thank you for the opportunity to respond to Ms. [redacted]'s complaint. We apologize for the treatment Ms. [redacted] received in our store location. We want Ms. [redacted] to be happy with her purchase therefore we would like to offer Ms. [redacted] a full refund. Should she choose to accept this offer...

she may contact our customer service department at 877-726-8357.

Thank you for the opportunity to respond to Mr. [redacted] concerns. Upon receiving the complaint our customer service department reached out to Mr. [redacted] on his desired resolution. We will continue to stay in communication with Mr. [redacted] until his concerns are fully resolved. Should Mr. [redacted]...

wish to contact us directly, he may do so by contacting our customer service department at [redacted]  Thank you very much.

Ms. [redacted],  It was a pleasure speaking with you. I am so sorry to see you go but at promised will get your refund to you asap.