Village Green Apartments

Thank you for the opportunity to respond to Mr. [redacted], at this time we have reached out to Mr. [redacted] via email and have offered him a Lifetime Warranty. If Mr. [redacted] accepts the offer I feel that will resolve the concern and issue at hand. Should Mr. [redacted] have any further questions or concerns...

please have him contact us at [redacted]

I am in receipt of the complaint involving repair issues at Village Green Apartments. As I am Sure your organization is aware, San Diego County experienced flash floods on Friday, January 20, 2017. The floods and severe weather experienced in the area resulted in a state of emergency declaration...

region-wide for Southern California and the mayor declared a state of emergency here in San Diego. Village Green Apartments suffered flood damage as a result of the severe weather experienced on January 20th.Our response was swift with maintenance crews and vendors on-site on January 20, 2017 and throughout the weekend that followed. The immediate work that followed the flood was water extraction both interior and exterior, flooring removal and efforts to dry out the apartments. We have Subsequently created a plan of action to restore units, make necessary repairs and communicate with residents. We have communicated our plan of action with this resident and all others affected and have already begun making repairs. Due to the amount of Work involved it was necessary to create a well thought out plan and coordinate with several vendors, Coordinate with insurance agencies, seek approvals, communicate with residents, etC.I am very proud of those involved and how they responded in this emergency situation. We are a responsible company who understands the duty we have as it pertains to our residentsand the properties in which they live.At this point we feel this matter has been addressed. If you feel that there are any outstanding issues or if you have any further questions or concerns please contact me.Sincerely,[redacted]

Thank you so much for allowing us to respond to Ms. [redacted]. I have spoken to Ms. [redacted] and have offered to issue her a gift that she may use to re-purchase the item that she had along with the service. I feel once this is complete I will have helped Ms. [redacted] resolve her concerns regarding...

this delicate matter.

Thank you for the opportunity to respond. We have placed an order for a brand new ring for Ms. [redacted]. Ms. [redacted]'s existing ring will be repaired and can be worn while the new ring is being made. Additionally we have mailed Ms. [redacted] a gift certificate for compensation as well. Should Ms. [redacted] have any additional questions, she can contact our Customer Service Department at 877-726-8357.

Complaint: [redacted]
I am rejecting this response because:The manager has just stated that even though I have been taking my ring for the past 2 YEARS for its inspections it is "my responsibility" to have a the piece of paper that is initialed by the associates in order to accept the fact that I have insurance. The company is not taking any responsibility for the person that has BEEN FIRED whom they have knowledge of the wrong doing she had done in the initiation of this purchase. They are stating that on the receipt the way the associate did the transaction, is not something they understand and that it doesn't state a warranty/insurance. BUT for the past 2 years they have been taking my ring in and not once was I charged because they were able to see that I had insurance. WEIRD! I am not at all with this outcome. I have a receipt from the last inspection and that alone should be enough that they should notate something on my account that will show I have insurance so I would not have this issue ever! The DM is basically saying if you don't have that white piece of paper for the life of the ring your insurance doesnt exist! ARE YOU KIDDING me. Oh here is the kicker he is stating that they have now changed how they do things but that he cant change what has happened in the past even though in AUGUST of 2016 I took my ring and the insurance was perfectly fine then. The insurance on this ring needs to be notated on my account that I have with this company, or they can take the loss on the ring and take it back. This has been a nightmare from the start. THis company does not care for its customers. If the company refuses then just simply state that so that I can make sure the media gets this word out so no other couple ever goes thru this ridiculous transaction ever.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for allowing us to respond to Ms. [redacted]’scomplaint.  We have reviewed Ms. [redacted]’spurchase history and found the purchase she was speaking of on 5/18/14 of $129.59this purchase was in fact rung as a repair labor charge however due to thestore closure no other research can be done...

to inquire about the specifics ofthe repair labor charge.  After further review,the $129.59 is not concurrent with the cost of a 3-year Service Plan. The serviceplan purchase price for sku 101685469 would have been $159.99 (tax not included) that isapproximately $39.00 more than the $129. 59 purchase in question.There is not a clause in the 3-year service plan stating a3-Year Service plan could be “grandfathered” into a Lifetime Service Plan.  We offer all of our Guests to upgrade to alifetime service plan if their 3- year service plan has expired however withall of our service plans there are cost involved. If any Guest would like to purchase a Lifetime Service Plan afterthe 30 days of expiration it is a requirement by the service plan company to havethe ring brought back into “like new condition”.  Our offer will still stand and as a sign ofgood faith to put the $129.59 towards the new service plan leaving a balance $80.40in addition we will be happy to provide a 50 % discount of the repairs should anyneed to be made to the ring.As a company we feel this is a reasonable solution andshould Ms. [redacted] want to take advantage of this offer she will need to contactour Customer Service Department by September 1, 2015.  We can be reached at [redacted] 8am-5pm(CST).  Thank you for your time and we look forward to hearing fromMs. [redacted].

Thank you for the opportunity to work with Mr. [redacted]. Our store manager has contacted him in regard to his concerns. We would like to offer to extend the exchange time frame so Mr. [redacted] may bring his wife into the store to find a suitable replacement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]5, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted] visited the store location on 2/12 and worked with the store manager. It was determined that repairs would be made to the items sufficient to meet Mr. [redacted]’s needs. Should he have any addition questions he may contact the Store Manager directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I sincerely apologize for the delay in response. I am pleased to learn that this issue has since been resolved.

Complaint: [redacted]
I am rejecting this...

response because:I am not happy with this purchase at all,I appreciate the extended time and my wife and I will be in as soon as possible to resolve this matter,I asked that my money be returned to my credit card but evidently I have to exchange it for some different kind of jewelry that we will settle for.  Why can I not just get my money refunded back to my card, or the jewelry repaired properly?  The sales lady even said it was a poor design, but nobody said that when I was making the purchase.
Regards,
[redacted]

Thank you so much for allowing us to respond to Mrs. [redacted]. I have had the pleasure of speaking to her and feel that we have resolved her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mrs. [redacted], Thank you so much for taking the time to speak to me this afternoon in regards to your concerns. At this time I have requested a full refund for the item that you did not receive. Your refund should be available to you within 24-48 hours. In the event that you have any further...

questions or concerns please feel free to reach out to our customer service department at [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our Customer Service Department has been in contact with him and was able to help resolve his issue. Mr. [redacted] was refunded on Friday 4/1/2016. We again spoke to him on Monday 4/4/2016 to advise he will receive his check within...

7 to 10 business days.  Should Mr. [redacted] have any addition questions or concerns we invite him to contact us at [redacted].      [redacted] Store Support Supervisor | Samuels Jewelers, Inc. [redacted] direct | 512.369.1544 fax | www.samuelsjewelers.com

Thank you for the opportunity to respond to Ms. [redacted]’s complaint. We apologize for the error and any inconveniences this has caused. On 7/28/2016 Mr. [redacted] returned to our Grand Junction location. At that time a refund for Mr. [redacted] was processed. We will certainly expedite the refund process...

and mail Mr. [redacted]’s check to his California address at his request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company has stated that they will properly reinstate my warranty and the ring will be fully covered. Currently in contact with corporate who will send proper documents showing my warranty so there will be no confusion at the time of services needed. 
Regards,
[redacted]

Thank you so much for reaching out. I can assure you that we have received your request and have processed your refund at this time. You should see the return hit your account within 24-48 business hours.