Vinesse

Review: I received an ad in the mail to purchase 6 bottles of wine for $39.00 plus shipping. I made the order and received the wine. a month later I received another 6 bottles that I did not request or order and my credit card was charged $117.00. I called Vinesse to discuss and found out that I was in a club to purchase a monthly recurring shipment of wine. Their advertising was VERY deceptive as I did not realize I was joining a club, I only intended to purchase the 6 bottles that I requested. I called on 4/23/14 to cancel my "membership" that I didn't know I had and return the wine. I went to UPS and the post office and neither would ship my wine since I am not an alcohol distributor. I called Vinesse and the told me that UPS was wrong and they could ship it and I had to do so at my expense. UPS and USPS again advised that the vendor needs to send me a shipping label. I called Vinesse on 4/24 and they refused to send me a label and told me it was my problem to return it - they would not help even though I agreed to pay for shipping, I just need them to print a label for me. So they used very deceptive marketing to enter me in a club and would not help me with the return... essentially making me liable for their deception. Originally, all I wanted was a shipping label. However, due to their lack of responsibility to the consumer, I now want to voice my concerns with the Revdex.com. some of the phone reps at Vinesse were very nice and polite, however once I asked to speak with a supervisor, my buying experience deteriorated and I realized that this company is making a living by misleading the consumer.Desired Settlement: I want Vinesse to cover the cost of shipping since I did not request this wine and I want the Revdex.com to investigate their misleading business practices.

Business

Response:

[redacted] called in not knowing he was in a club, even though it states in our terms and conditions that the member will receive monthly shipments for about $12-$15 per bottle. Member called in saying UPS will not allow him to return it and he informed us he wouldn't pay over $30. If member wants a full credit, he can return at his own expense, and we can make arrangements with UPS. Please see attached documents.

Review: I received an introductory offer from American Advantage for Vinesse Wine for $41.95, I used my credit card to purchase this item. I later found out that the company withdrew $104.95 from my account. When I found out I made a 3 way call with my banker on the phone,I refuted the charge and I requested a refund the representative told me that once the wine is returned unopened they would refund the monies. I asked the representative what about the return shipping cost and he told me I could refuse the shipment or return it unopened and I would not be charged. When they delivered the shipment they delivered it to a neighbor. I had to take it back to UPS who said I had to pay $16.00. I paid the $16.00 and requested a refund from Vinesse. They have refused to do so. I would like to ask the Revdex.com if they could get them to refund my shipping cost and to expose them for the fraudsters they are.Desired Settlement: I would like the $104.95 re credited to my account, for them to stop sending me promotional advertisement and to refund me my shipping cost of $16.00.

Business

Response:

The customer, E[redacted] Thompson, joined the American Cellars Wine Club through an American Airlines promotional offer. After enrolling through this offer, E[redacted] activated the Cabernet Wine Club through her web account on Vinesse.com. No employee has access to her web account, as she creates the account with a personal password and username, which is not relayed to the company employees for security purposes. E[redacted] called to cancel the Cabernet shipment on 9/2/2015 but the shipment had processed the day prior and was shipping to her. E[redacted] spoke to several Vinesse agents that told her to refuse the package upon delivery so she would not endure any costs to her. The shipment was delivered and signed for, and the policy was confirmed by the customer that she would need to return it at her own expense. The shipment was returned and the entire amount of $104.95 was issued back to her bank account. We are not responsible for overdraft fees placed by her bank, as we have issued all monies withdrawn by our company back to the customer. Thank you.