Vinesse

Review: My problem is much like those listed previously. A wine shipment which I received previously was of very poor quality, a phone call and it was immediately replaced which was appreciated. A phone call to them was made to cancel the program. They convinced me to continue with the statement that further shipments would be put on hold pending my request to continue. I received no notice of a new shipment until it arrived. I did not order it. From my bank they withdrew approximately $150 to cover the shipment. There have been several emails back and forth with their final offer being, that I must pay return shipping and pay a 15% restocking fee. So my last unanswered email was that I would contact the Revdex.com. I am 68 and have never had to resort to this. I have records of all emails. Thank you for your help! I will be pleased to post online a favorable resolution.Desired Settlement: I am just requesting a refund of the full amount charged with them having the wine shipped back at their cost with no restocking fee. Thank you

Business

Response:

The customer, N[redacted], joined the Vinesse Wine Club through an American Airlines promotion for our World of Wine Club to earn miles while you receive wine shipments. N[redacted] agreed to receive automatic shipments on 10/14/2014. The shipments are scheduled to ship every 45 days. On 11/25/2014, N[redacted] called Vinesse to place her account on hold due to travel until February 2015. N[redacted] called Vinesse on 2/26/2015 to extend her delay on her account until April 2015 because she was unhappy with wines received in October 2014. Vinesse has a 45 day policy on our satisfaction guarantee. The members shipment had been in her possession since October 2015 and she did not decide she wanted replacements until February 2015. On April 13th the delay for the membership ended and a resumption email was sent notifying N[redacted] of the shipments. On April 14th, N[redacted] contacted Vinesse only inquiring about getting replacements for a shipment well over the 45 day satisfaction guarantee, per email attached. It was told to N[redacted] that the replacements would be included in her upcoming shipment so she would not incur shipping charges. Even though her shipment was not within our guarantee, we were willing to send her replacements. N[redacted] responded stating she did not want the upcoming shipment. When she was then asked if she would like to delay the shipment, she did not respond. Since N[redacted] did not respond, her shipments resumed as they should on 4/20/2015. The shipment was delivered to the address on file on 4/29/2015. N[redacted] did not contact Vinesse again until 6/25/2015. N[redacted] had another shipment process on 6/15/2015 that was delivered 6/24/2015. We understand N[redacted] is unable to return the shipment, and we have honored a full credit for the latest shipment delivered, but we will not credit the April shipment as well. Thank you.

Review: Based on the tactics used, I can clearly characterize these guys as CROOKS! 1. Refused to cancel order once I saw I was overcharged triple what the off/advertisment I clicked on said it would.2. Could not get total charge amount until posted pending on my credit card. Called immediately to cancel and they refused.3. Refused refund on grounds that they "clearly wrote in the advertisement offer that it was not good for repeat customer. I did not know I had ever done business with this company nor did they tell I had. Just accepted the order as is, and then bait and switched it later from $41.94 to $114.99. When in fact ZERO information was posted on the offer I selected about me being a repeat customer and therefore the offer would be not valid, and I can prove it. I have a copy of offer page I selected.4. They also use aggressive shipping agents who slam on door for minutes and pound doorbell repeatedly to get you to accept shipment by opening the door...and will do it with no signature!5. Forcing me to pay return shipping on a offer I did not authorize or sign for PLUS a 15% restocking fee which I plan on disputing.Desired Settlement: Billing adjustment to what was offered:$41.94 and $.01 shipping offerInstead was charged $114.99. Or full refund and pay for return shipping.

Business

Response:

The customer, D[redacted], joined the American Cellars Wine Club through a Hawaiian Airlines promotion back on April 4, 2014. The customer then cancelled the account after receiving only one shipment on April 17, 2014. The customer rejoined the American Cellars Wine Club through a similar Hawaiian Airlines promotion on October 1, 2015, but was disqualified from receiving the promotion because she had already taken advantage of a promotion in the past with Vinesse. On the terms and conditions of both offers, it is explained that all offers are for new customers only and are one per household. Since the customer had already used an offer with us before, this made her ineligible to receive the promotional pricing. The customer did not contact the company until October 6, 2015 to cancel the shipment and the shipment was delivered to the customer on October 3rd. The customer was aware that if they want credit, they would need to return the shipment at their own expense. Please review the attached documents. Thank you.

Consumer

Response:

Review: 10882837

I am rejecting this response because:What the seller just stated was an absolute lie/fabrication. I contacted them immediately after identifying the bait and switch fee increase on OCT. 2nd. I have proof of these emails. I was told the order HAD NOT SHIPPED and was beginning processing but they refused to stop it while it was in processing (less than 24 hrs after order). And again, nowhere was I told either in written or verbal that I would be charged more (2.5X) than the offer price.

Regards,

D[redacted]

Review: We accepted an offer from Vinesse to purchase 6 bottles of wine. The offer come through a link on a Delta SkyMiles email. The link took us to a vinesse.com page, where in no place says that once you accept this offer, and gives them a valid credit card number, they will automatically send us future monthly shipments.What the offer says is that with each new shipment, we will earn additional miles, but there is NO indications that the shipments are automatic, with new charges to the provided credit card. The offer only mention that the new wines will cost 15.00 to 20.00 dollars per bottle, plus shipment. Someone could say that it is implicit that the shipments will be automatic, but it is not clearly said. I would say that the paragraph is misleading.Moreover, once the second shipment is received, and if we want to return the wines, they will not send a return label to return them. And making things worst, the second six bottles' shipment costs around 150.00 dollars (average 25.00 dollars per bottle) for wines that other web merchants are offering at 10.00 dollars per bottle. Once they hook you in the first shipment, the second shipment is a scam.At this moment, we have rejected the credit card charge, and therefore, we have the wines at no cost and want to return themAs a remedy not to ship the wines back, they offered us to keep the shipment for 50.00 dollars, which clearly shows the real value these wines have.They are demanding us to return the bottles, and they require us to pay for this delivery. We already quit from Vinesse Wine Club, and we want them to send us a return label so they pay for the delivery.Thank youDesired Settlement: Vinesse should send us a return label so they pay for the delivery

Business

Response:

A full credit in the amount of $154.396 has been submitted back to the customers credit card. Please tell the customer that he can keep the wines, or give them out as gifts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9609373, and find that this resolution is satisfactory to me

Regardless of my acceptance as a satisfactory solution for me, I wish Vinesse ends their deceptive and misleading offer promotions, and clearly states in their web site that future wine shipments must be stopped by calling Customer Support, as they do not even offer a web site option for doing so..

Regards

Review: I was a member of Vinesse wines. Vinesse has sent a set of Wine bottles in August 2015. I requested them to stop this month shipment before it was shipped. However, they still shipped this shipment. I nor my family were present in town or at my home during the month of August. This was shipped by UPS. The UPS tracking number is listed below. The UPS sent back the shipment to Vinesse because we were not present at home. I have not even seen the shipment, nor touched it nor returned it. There was a charge of $198.49 charged on my credit card by Vinesse Wines on 07/23/2015. After the wines shipped was returned back to them by UPS, Vinesse has charge me a restocking fee of 15% and credited a partial amount of $139.82 on 08/21/2015. This is a ploy by the merchant for not giving the full credit. I demand the merchant to give the full credit back.These are the reasons why I am disputing with the merchant.1.I have not authorized this shipment.2.Vinesse Wines shipped this using UPS. When this shipment has arrived, my family or I were not present in town. The UPS sent back the shipment to Vinesse because we were not present. I have not even seen the shipment, nor touched it nor returned it. I am not obligated to pay any partial or restocking fee for this shipment.Desired Settlement: Full refund.

Business

Response:

The customer, [redacted], joined Vinesse Wine Club through an United Airlines promotion to receive on going shipments and miles on 5/9/2015. After activating the account, [redacted], went online to the member service center on Vinesse.com and delayed his second shipment until July 2015. At that time, he also changed his wine preference to receive 12 bottles instead of 6 bottles in his shipments. Since, [redacted], only set the delay until July, the second shipment began processing on 7/20/2015. The shipment was shipped out on 7/23/2015, and we received no contact from [redacted] during this time frame. On 8/2/2015, [redacted] accessed his member service center and set a delay for the third shipment until October 2015. [redacted] did not contact Vinesse to notify us he would be unavailable for the second shipment delivery until 8/3/2015. At that time, we notified [redacted] that shipment processed about a week prior to his request to delay and UPS would attempt to deliver the second shipment three separate times to the address on file, and return the shipment to our warehouse on 8/14/2015. After the shipment was returned, we issued a credit less shipping and handling and less a 15% restocking fee to the account, per our return policy. [redacted] has now issued a dispute on the transaction, and a credit cannot be issued further unless the dispute is dropped with his bank. Please see attached. Thank you.

Business

Response:

As stated by the Business.In regards to Complaint ID#10862104, the customer must contact the bank to drop the dispute on the transaction in question. As soon as the dispute is dropped and the bank faxes proof to ###-###-#### ATTN [redacted]N, the remaining credit will be posted to the members account. A credit cannot be posted to a transaction that has been disputed.Thank you,[redacted]Customer Service Supervisor

Consumer

Response:

Review: 10862104

I am rejecting this response because:

On 12/4/14 I filled out a Vinesse form stating that they shipped me 6 bottles of wine that I had no record of ordering. I called to find out what it was all about and found out that they charged me $127.26. They said it was as an ongoing club member but I had cancelled long ago. It was then I realized I had attempted to take advantage of a $50 (not $127.26) wine offer that turned out to be Vinesse. I thought the order did not go through and I dropped the matter until I received the wine and called for an explanation. They told me that I had reactivated my membership by trying to place the $50 order. I told them that I never received a confirmation or explanation that I would be charged the higher price. I would never order such expensive wines and if I had received any communication by phone or email, I would have quickly told them so. I returned the wine but they charged me $25 for shipping. I am protesting the charge on my credit card. Beware of Vinesse! Never give them your credit card.

Review: I received a flyer for Vinesse wine where I could receive 6 bottles for $41.99, I signed up and received my wine, and I was also part of the membership. Out of no where I receive another shipment, and I thought I had postponed it, because I still had wine, and call them and they said "no you didn't and there is nothing they can do about it". I went online and postponed the next shipment for a while, and then I was checking my CC account the other day and saw they had charged me $30 without my knowledge, and it was for the "annual fee" I had only been with them about 3 months, and had no knowledge of any kind of "annual fee". I called them and asked for a refund as well as cancel my membership because of them charging me, and she said they could not refund me because it is a "annual fee". She also said I should have received a letter from them with the notice of being charged, and when I told her I never got one, she simply said "oh, well you should have". They refuse to give my money back, and the wine they sent wasn't even that good, and it tasted like cheap wine compared to the price they charge, which goes up from $41.99 to over a hundred dollars.Desired Settlement: I would like to just receive a refund of the $30 that they said was for the "annual fee"

Business

Response:

Please see the attached images. The member signed up through an Alaskan Airlines promotion which stated clearly on the website that the member would receive monthly shipments. Also, in the terms and conditions, it stated there would be an annual fee.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10415055, and find that this resolution is satisfactory to me.

I am currently awaiting for the refund, and will inform you when I do.Thank you for your time,

Review: I am joining many horrible reviews of this business on many websites. Their customer service is virtually nonexistent. I purchased their wine online, but the delivery service they chose was impossibly unacceptable, so I returned their stuff untouched. I vainly called and e-mailed them many times and asked to cancel my "membership", but there seems to be nobody to communicate with. I then successfully disputed the charge with my credit card, and they/Viness issued credit, which should have meant they agreed and were supposed to leave me alone, but... next/this month they charged me triple amount!!! What kind of business is it?I had to block them from charging me on my credit card and dispute again (today), but I believe that this is not enough; they have to be stopped.Thank you.Desired Settlement: Refund and apology.

Business

Response:

a phone call was left with the customer apologizing for any inconvenience this may have caused him. And we have also submitted a full refund back to his credit card. He will see it by the end of the week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9557223, and find that this resolution is satisfactory to me.

Regards,

Review: I said yes to health issue because we enrolled into a Vinesse wine club/United airlines to receive wine and airline points. We received our first shipment of wine and found 4 of the 6 bottles had been opened, the corks were up and there was a poor wrapping around them as if they were sealed but definitely not. Not sure if they simply refilled bottles or if something else is in the wine bottles. Have not been able to contact them yet because they have limited hours but online reviews suggest strongly that we do something fast as they seem to like to ship additional orders without notice too early and charge to the credit card.We have the bottles as they were and would like to ship back. And end our relationship.Desired Settlement: Cancel our membership immediately and either pay for the return of the bottles or let us destroy them as we do not really know if it is wine in the bottles. Also refund the initial payment.

Business

Response:

The cold weather conditions cause the corks to pop out of the bottles. These bottles were not refilled and repackaged and sent to the member. We have resent a shipment at no cost. This shipment will be shipped Wed. If this happens again, please have the member contact us directly so we can reship another shipment. Unless these issues are brought to our attention, we have no way of knowing the conditions the wines arrive in. Please see attached documents.

Review: We accepted an offer from Vinesse to purchase 6 bottles of wine. The offer come through a link on a AAdvantage site. The link took us to a vinesse.com page, where in no place says that once you accept this offer, and gives them a valid credit card number, they will automatically send us future monthly shipments. What the offer says is that with each new shipment, we will earn additional miles, but there is NO indications that the shipments are automatic, with new charges to the provided credit card. The offer only mention that the new wines will cost 15.00 to 20.00 dollars per bottle, plus shipment. Someone could say that it is implicit that the shipments will be automatic, but it is not clearly said. I would say that the paragraph is misleading. Moreover, once the second shipment is received, and if we want to return the wines, they will not send a return label to return them. And making things worst, the second six bottles' shipment costs around 124.81 dollars (average 20.00 dollars per bottle) for wines that other web merchants are offering at 10.00 dollars per bottle. Once they hook you in the first shipment, the second shipment is a scam. At this moment, we have rejected the credit card charge, and want them to refund the amount charged to the card once the package is rejected. A remedy not to be charged for the wines, they are advising we reject the package or they will require us to pay for this delivery. We already quit from Vinesse Wine Club, and we want them to send us a return label and full refund including shipping. Thank you.Desired Settlement: Refund full amount to credit card and provide return shipping label.

Business

Response:

I have submitted a full credit in the amount of $124.81. The credit will go through on Friday 7/26/2013. Please advise the customer to keep the wine at no charge.

Thank you.

Don't be fool by their "Satisfaction Guaranteed", I learned the hard way. Their have my credit card on file, my account was accidentally reactivated, I immediately called to cancelled again, but still I was immediately got hit with a ready for shipment which had not shipped many days after I my account was canceled. The charge on my credit card before the shipment, I called to ask for credit back even before shipment had leaved their facility. They made me pay for restocking fee and the shipment cost, which I knew nothing about. After many emails back and forth, they're still happy to keep the restocking fee and whatever the shipment cost from me. Unfortunately, I have to use dispute charge with my credit card company for the first time.

Review: I signed up for a trial wine service with VINESSE WINES. The service would deliver wine on a regular schedule. No where in the contract was it stated I HAD TO BE HOME TO RECEIVE THE DELIVERY. A note from a delivery service was left at my front door that they would come three times and I must be home to receive the shipment. No time of day was indicated. I emailed the company several times to state I cannot take off a day of work to wait for a delivery. Emails were ignored to cancel the agreement because I could not take off work to wait for a wine delivery. I spoke to Vinesse Company Representative July 20, 2015. She stated I should drive to a Los Angeles Warehouse to pick up the shipment weekdays 8-5. I again verbally cancelled the service. I received an email from the company that I would be charged a restocking fee for canceling the service. American Airlines offered this service for bonus miles which is why I considered the plan.I will inform American Airlines of the deceptive offer to provide wine as a delivery service.Desired Settlement: I would like the full amount credited to my American Airlines Master Card.

Business

Response:

The customer, J[redacted], activated the American Cellars Wine Club through the American Airlines promotion with Vinesse. Wine contains alcohol, and it is against federal law to deliver alcohol without an adult signature. We include this law in our terms and conditions on all offers and on our main website under terms of sale. The shipment was returned to Vinesse, because Jane was not home to sign for delivery, and a full credit was issued. Thank you.

Review: I joined this wine club because it looked like a fairly good deal, given the airline miles award. They promised 2500 miles after the 1st shipment, and 4000 miles after the 2nd. Here is the link with the offer: "https://www2.vinesse.com/offer/clubjoin.cfm?src[redacted]ex" In particular, note the last line, which says: "...Cancel anytime". The 2nd shipment arrived on a day I wasn't home. Turns out, this was a blazing hot 95-degree day, and they left the wine sitting on my front porch in the sun, which should never have happened, since CA requires wine shipments to be signed for by an adult. So they were also effectively breaking the law. The wine ended up being of very questionable quality, and this was definitely not the kind of outfit I wanted to continue to deal with under the circumstances, so I promptly dropped out of the club, to avoid a possible 3rd shipment. When I realized that I never got the 4000 miles for the 2nd shipment, I contacted them, and was told that you couldn't cancel until 21 days after the 2nd shipment. This clearly conflicts with the "Cancel anytime" statement in the link, and if this was buried in the fine print somewhere, I consider this to be very deceptive, and ultimately just plain dishonest. And I have no doubt that, had I waited the 21 days, the 3rd shipment would already have been under way, and I would have been stuck with that one too. This is a scam, and I insist on at least getting my 4000 miles, if not a complete refund for the 2nd shipment.Desired Settlement: I want my frequent flyer account credited for the 4000 miles

Business

Response:

The customer, Joe Sensendorf, joined the American Cellars Wine Club through the United Airlines promotion with Vinesse. The promotion was to receive two shipments and Vinesse would award 6500 miles for the two shipments combined. Within the terms and conditions of the offer Joe enrolled through, the policy is explained that customers must remain active 21 days after the deposit date of their shipments in order to be eligible for the miles. The 21 day policy is in place to receive miles so that Vinesse can confirm the shipment was delivered successfully to the customer. Joe had his second wine club shipment deposited on 6/24/2015 and he called to cancel on 6/30/2015. We have spoken directly with Joe in regards to this matter and honored the miles for the second shipment. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10837670, and find that this resolution is satisfactory to me.

Regards,

J[redacted]

Review: This company produces and sends to my email advertising that is misrepresented and not disclosed clearly - actually not disclosed at all.January I responded to one such email and placed an order for wine that stated it would include 5000 bonus points posted to my American Airlines account. I have since received two shipments (one paid for, one pending) but no points. They have since given me two different reasons why I "do not qualify" for these points. They both claim their policy is each household may only receive one free points of any kind offer from their company in a person's lifetime. I am still trying to find out exactly what points I am supposed to have received and when (I do not think I have) and they ignore my problem with no proper disclosure. Today I just received an offer to place an order with them and receive Hilton Honor points. No where does it say anything about any limits on offers or points. I placed an order for an offer I received in good faith and did not even find out I was sent something completely different until I called. Their phone and email system seems designed to do no more that stall people off until their go away. If I was "not qualified" for this offer, why did they send me what I thought was this offer and now say it is not; instead of just cancel the order and tell me I was not qualified? And they send more such offers! I have also mailed a letter to them on Monday of this week. My last email remains answered. I would like to received the points advertised and expected when they accepted my order and if I do not qualify for any other offers the rest of my life stop sending them to me.Desired Settlement: Honor the offer I placed an order for and they sent without any comment and do not send me any future offers they do not intend to honor for any reason whatsoever. Or at the least, disclose the restrictions they have on offers in both the advertising and the order process...and do not send orders if they do no intend to fulfill their part of the offer.

Business

Response:

Please see the attached image of the terms and conditions under the American Airlines offer which [redacted] signed up with. Despite our terms and conditions and policy, I have uploaded the miles under American Airlines in a total of 5000 miles. Please allow 1-2 weeks for the miles to post to the American Airlines account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10515778, and find that this resolution is satisfactory to me.

Regards,

Review: I have repeatedly requested that my membership be canceled and to be removed from their database for mailings. All they did was remove me from their different clubs but keep the membership active. I have requested that they cancel my membership with their company and they just repeat that my membership is active and that I have been removed from any of their clubs. This is not canceling my membership and removing my name and address from their mailing list.Just cancel my membership as I will never buy anything from them.Desired Settlement: Tell them to honor my request of cancellation as advertised on their website about canceling membership.

Business

Response:

To whom it may concern: [redacted]'s club account is deactivated and all of his payment information is removed. I have removed him from our mailing list and our email list. There is no physical way for us to delete a member record. We need his record on file for tax purposes and for history of his account. I have done everything in my hands to delete what I can.

Consumer

Response:

Review: 10539599

I am rejecting this response because: I'm still getting mailings and I'm still able to logon to the account that is "deactivated". The only thing different in the account from when I first joined is that I'm not in a club now. I have no problem with you keeping records but, I don't want to have a website account.

Regards,

Business

Response:

If you access your online account you will be able to see your payment information is removed and all clubs deactivated. I had unsubscribed your name from our email list, but it was re-subscribed when I reviewed your account, I assume from clicking on an ad or responding to an email from us. This is not something we can remove entirely. We keep all member records available, for the member, and for us, to review if ever needed. If we deleted your online account, and you reactivated in the future, if ever, you would come up entirely as a "new member" which would work against us. I apologize if you are upset over this, but this is not something we can do. I'm sorry for the inconvenience, but I can assure you, everything in your account has been removed.

Consumer

Response:

Review: 10539599

I am rejecting this response because: I want my account deleted, I will never be reactivating with this company. So deleting my account as they quoted is not going to be causing any problems with as they stated because I will not be opening or re-opening an account with Vinesse. Please delete my account!

Regards,

Review: I signed up for the Vinesse American Cellars club via US Airways to take advantage of their miles deal. From their website, it appears that you get 5000 miles for 2 shipments of their wine at $41.95. First, I was double charged on the initial shipment. I called them and emailed them, and they denied that I was double charged. I sent them my credit card statement showing the 2 charges, and they finally admitted I was double charged but I have yet to see the refund. Second, I opened up my credit card online account, and much to my surprise I saw that I was charged a $117 for the second shipment of wine. That's pretty different than the $41.95 that the advertising made it sound like! When I called, the man I spoke to was extremely rude and told me that it was very clear in the ads that it cost $117 for the second shipment. I went back and re-read the information on their website, and it is very deceptively worded. Here's a link: http://www2.vinesse.com/usairwebspec2013/The man I spoke to argued with me and said that I had signed up for $117 for the wine club. I asked to speak to a manager, and he said that there wasn't one available. Then he said "oh, looks like that was processed with the wrong batch, and it already has been refunded." This is NOT reflected in my credit card account, and frankly I don't believe him. He claims that he refunded my money, but since I'm still waiting for the first overcharge to be returned, I am not holding my breath.Desired Settlement: I would like all the money I was overcharged returned. I would like to see Vinesse change it's deceptive advertising.

Business

Response:

After reviewing the account and contacting Chase Bank, we found there was an error on her account. The member was double charged due to the fact Chase said the charge did not go through and advised us to reauthorize. We have credited the member as of now, she can expect the credit in 3-5 business days. Please see attached image.

Business

Response:

Please see the attached documents. The member didn't send proof that she was charged $117.49, she only sent proof of the double charge for $41.95 which she was charged. The $117.49 charged was cancelled as shown in the attached photo.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10443487, and find that this resolution is satisfactory to me.

Regards,

Bought wine from them. The first bottle we got around to trying was vinegar. However, since we don't drink a lot of wine (and theirs wasn't the first in the queue), it had been a few weeks. It took me a couple more weeks to contact them, and I was told that their guarantee was only for 45 days...

I can understand them limiting their guarantee on “I didn't like it”, but spoiled wine?

I will never, never, do business with these people again.

Be careful of deceptive practices... Order and no cancellation options. Partnering with rewards type programs with hotel and airline chains to award points which you have to call and remind them numerous times to get the points. High prices after initial intro offer on average at best wines with extremely difficult cancellation policies. Reward programs bury the fact that the points are no eligible for prior customers.

The other complaints registered from other customers reflects my experience as well. The problems with trying to cancel a shipment and they ship anyway, the charges to credit card issues as well. I finally cancelled my membership after failure to be able to work with them. Now as I make a complaint for a bottle I just opened that was obviously bad, they deny ever shipping such a wine and state their guarantee is only good for 45 days. Who drinks an entire case of their wine in 45 days to make sure it is good??? Steer clear of this company.

Review: Member No. 8[redacted]53when I signed up their membership in 2014/07, they promised to give me 2000 AAdvantage miles as sign up bonus. But they never gave to me. I have contacted them multiple times and everytime they promised me that a manager would call me and they would send me the 2000 miles.Desired Settlement: Give me the 2000 AAdvantage miles they promised. On top of that they should give me extra miles as courtesy for all the inconvenience and time I wasted,.

Business

Response:

These miles have been uploaded today and will post on Friday, the 23rd. Please see the attached documents.

Review: After receiving their intro case of wine, in two weeks time I discovered that a second order was already being processed. This was only discovered by me when perusing my credit card transactions; there was no advance notice. I called customer service and was told the order would be cancelled, but the next day I received an email saying that they were not able to cancel the order, even though it had not shipped yet. Called customer service again, was told to submit a Credit Request Form, but the form said I would be responsible for the shipping that was about to occur. If I returned the box I would essentially be charged for shipping both ways, thus paying $40 for nothing, and that's assuming they actually credit my card back for the cost of the wine (approx $140). Customer service said I could request a full refund of the shipping costs, but that I would not receive a response to that request for 10 days -- during which time I will have received and refused the wine -- and for all I know be charged the shipping. Customer service of course says I can ask for full credit (no shipping costs), but they surely don't let on that I will be granted the credit -- and their policy is to make the customer pay shipping. I asked to speak to the credit department on the phone and was told they could only be contacted by sending in the credit request form and wait. So my options are to accept the package and pay $163.98 for wines I do not care for (I don't even know what kind of wines they are shipping!), or risk being charged $40 for THEIR shipping/handling incompetence. And all because nobody is "available" to actually address the situation with me. That approach is wholly unreasonable, for a company to freely charge one's credit card while having a policy that essentially hides in the corner, refusing to deal with circumstances like mine ... it borders on theft.Desired Settlement: I should be credited fully the $163.98 charged to my credit card account, with no future charges and complete cancellation of my membership in this club. Alternatively, I mentioned to them that I would be open to accepting the shipment of wine at their introductory rate (approx $70), but it looks like I will not receive a response in time to make this decision, again because of their unreasonable procedures.

Business

Response:

Issued full credit for unwanted shipment. Please see attached documents.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10312669, and find that this resolution is partially satisfactory to me. Am I to assume the shipment was cancelled, or if not, what about return shipping and its costs?

Regards,