To Whom It May Concern:Please note that we have a Loan application filled by you, with a agreed price of $17,025.00, initialed and signed and dated by you. We do not have any additional dealer fees. If any after market product were offered and you excepted it and purchased the product, that was your own decision to do so, not pressured or forced by anyone.Enjoy your Vehicle and thank you for the business.sincerely,Management
To whom it may concern:Please note that Mr.F[redacted] is no longer with our company. We apologize for any misunderstanding. Please feel free to contact your sales man to make an appointment to come to our facility so we can take care of your issue. Thank you Alex K[redacted]
reviewed the response made by the business in reference to complaint ID [redacted], and I will try to contact the sales person to schedule an appointment with the finance manager who ever in charge . If they can resolve my issue then I will keep Revdex.com advised.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I do not think you understand my complaint. My complaint revolves around paying $1000 for vin etching, a service that costs around $20 in reality. I did not know this service costs $20, or else I would not have completed the transaction. I was directly misled by finance manager into grossly overpaying for a nominal service, and being lied to about its insurance benefits. Perhaps you do not understand my nuanced claim, so I have gone into greater detail below:I alleging that this business operates in bad faith. I was given an ultimatum when I went to purchase the vehicle that if I did not pay for this vin etching service, I would not be able to purchase the vehicle. This is after Carlos, a salesman, verbally confirmed a sales price with me and ensured that no other charges would be added, except for bank fees and taxes. A vin etching service pocketed by the dealer does not constitute a bank fee or tax. When I went to sign the final papers and pick up the vehicle, the man I was dealing with told me I had to pay this $1000 charge or walk away. When I intimated that I did not think this was fair, he got up and gave me my deposit back, saying that this deal was done. Then he said, "why don't you let me make some money too, since you are getting such a good deal." This manager made my choices very clear: 1) either walk away for this birthday present from my son who fell in love with the car after he expected to drive it home that day or 2) realize that Carlos had lied about not having additional charges and accept this $1000 fee. And to justify this $1000 fee, the manager said my insurance premium would be reduced by 10-15%, so that over time, I would make my money back. So I believed him, and signed the contract. I did some research on my own and discovered vin etching costs way less than $1000. And I called my insurance company and found that I save around $15-20 per year, much less than necessary to recoup my $1000 over time. This smells like clear cut fraud to me. Cheating me out of money by overcharging for a service that costs much less. I didn't know vin-etching is a $20 service, and that I don't save much insurance money. But that is the direct opposite of what you sold to me when I came to close the deal. Show me any reputable service that charges $1000 for a vin etching job. There are other complaints all over the internet saying you charge a similar vin-etching charge. I doubt they are all also lying. I would appreciate if you fully read and understand my claim before alleging that I am lying and fabricating. By saying that I am lying, then you are denying that you charged me $1000 for a $20 vin etching service. This is the central aspect of my claim, which you did not at all address in your response to me.So in short, did you or did you not charge me $1000 for a $20 vin-etching service? I believe the answer is clear.Thank you for your time.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern: This is in response to the complaint filed by our respected customer, [redacted]. Please note that [redacted] came to our Facility, test drove the vehicle, check the vehicle thoroughly, negotiated the price, provided us insurance on his on will, and then he sat with...
the finance manager for almost 30 minutes, going over the detail of his finance contract. [redacted], asked numerous question, which was answers in detail as well. Once [redacted] understood and agreed, he signed, on his very own will. [redacted] do have to understand that the terms and conditions of his loan is solely based on his credit, we do not have anything to do with that. If, for some reason, [redacted] didn’t liked it, he should not have signed the retail installment contract with the terms and conditions he is complaining about. In reality, [redacted] should be happy that he even got approved for an Auto Loan, Because based on his credit, it was very tough to even get him approve for an Auto Loan.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
To whom it may concern, As the dealership has been unresponsive throughout this entire time with forthcoming any information regarding the cancellation, their response below isn't sufficient as it does not include when the dealership sent over the form to warrentect as its time sensitive and if I will be receiving the full refund back to the loan for the amount of $2,500. As I had explained before, I never wanted the extended service but was lied hay I had to have it in order to get the loan to the vehicle. As long as they can say/type that I will be receiving a full refund, I am perfectly fine with the outcome. Thank you in advance, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
ORDER FOR THE WARRANTY TO BE CANCELLED, WE NEED TO PHYSICALLY LOOK AT THE EXACT MILES OF THE VEHILCE. WARRANTY CANNOT BE CANCELLED ON THE PHONE, OR VIA EMAIL. PLEASE KINDLY BRING THE VEHICLE TO THE FACILITY IN ORDER TO PROCESS THE CANCELLATION. THANK YOU
You have already found a perfect vehicle for your journey. Unless you looking for another vehicle, we are really wasting each other times at this moment.
To Whom It May Concern:Please note that we have a Loan application filled by you, with a agreed price of $17,025.00, initialed and signed and dated by you. We do not have any additional dealer fees. If any after market product were offered and you excepted it and purchased the product, that was your own decision to do so, not pressured or forced by anyone.Enjoy your Vehicle and thank you for the business.sincerely,Management
We apologize for all the trouble. And wish we can help you in future. Someone will contact you within 72 hours. Thank you Management
To whom it may concern:Please note that Mr.F[redacted] is no longer with our company. We apologize for any misunderstanding. Please feel free to contact your sales man to make an appointment to come to our facility so we can take care of your issue. Thank you Alex K[redacted]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and I will try to contact the sales person to schedule an appointment with the finance manager who ever in charge . If they can resolve my issue then I will keep Revdex.com advised.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I do not think you understand my complaint. My complaint revolves around paying $1000 for vin etching, a service that costs around $20 in reality. I did not know this service costs $20, or else I would not have completed the transaction. I was directly misled by finance manager into grossly overpaying for a nominal service, and being lied to about its insurance benefits. Perhaps you do not understand my nuanced claim, so I have gone into greater detail below:I alleging that this business operates in bad faith. I was given an ultimatum when I went to purchase the vehicle that if I did not pay for this vin etching service, I would not be able to purchase the vehicle. This is after Carlos, a salesman, verbally confirmed a sales price with me and ensured that no other charges would be added, except for bank fees and taxes. A vin etching service pocketed by the dealer does not constitute a bank fee or tax. When I went to sign the final papers and pick up the vehicle, the man I was dealing with told me I had to pay this $1000 charge or walk away. When I intimated that I did not think this was fair, he got up and gave me my deposit back, saying that this deal was done. Then he said, "why don't you let me make some money too, since you are getting such a good deal." This manager made my choices very clear: 1) either walk away for this birthday present from my son who fell in love with the car after he expected to drive it home that day or 2) realize that Carlos had lied about not having additional charges and accept this $1000 fee. And to justify this $1000 fee, the manager said my insurance premium would be reduced by 10-15%, so that over time, I would make my money back. So I believed him, and signed the contract. I did some research on my own and discovered vin etching costs way less than $1000. And I called my insurance company and found that I save around $15-20 per year, much less than necessary to recoup my $1000 over time. This smells like clear cut fraud to me. Cheating me out of money by overcharging for a service that costs much less. I didn't know vin-etching is a $20 service, and that I don't save much insurance money. But that is the direct opposite of what you sold to me when I came to close the deal. Show me any reputable service that charges $1000 for a vin etching job. There are other complaints all over the internet saying you charge a similar vin-etching charge. I doubt they are all also lying. I would appreciate if you fully read and understand my claim before alleging that I am lying and fabricating. By saying that I am lying, then you are denying that you charged me $1000 for a $20 vin etching service. This is the central aspect of my claim, which you did not at all address in your response to me.So in short, did you or did you not charge me $1000 for a $20 vin-etching service? I believe the answer is clear.Thank you for your time.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern: This is in response to the complaint filed by our respected customer, [redacted]. Please note that [redacted] came to our Facility, test drove the vehicle, check the vehicle thoroughly, negotiated the price, provided us insurance on his on will, and then he sat with...
the finance manager for almost 30 minutes, going over the detail of his finance contract. [redacted], asked numerous question, which was answers in detail as well. Once [redacted] understood and agreed, he signed, on his very own will. [redacted] do have to understand that the terms and conditions of his loan is solely based on his credit, we do not have anything to do with that. If, for some reason, [redacted] didn’t liked it, he should not have signed the retail installment contract with the terms and conditions he is complaining about. In reality, [redacted] should be happy that he even got approved for an Auto Loan, Because based on his credit, it was very tough to even get him approve for an Auto Loan.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
To whom it may concern, As the dealership has been unresponsive throughout this entire time with forthcoming any information regarding the cancellation, their response below isn't sufficient as it does not include when the dealership sent over the form to warrentect as its time sensitive and if I will be receiving the full refund back to the loan for the amount of $2,500. As I had explained before, I never wanted the extended service but was lied hay I had to have it in order to get the loan to the vehicle. As long as they can say/type that I will be receiving a full refund, I am perfectly fine with the outcome. Thank you in advance, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
TO WHOM IT MAY CONCERN:PLEASE NOTE THAT IN...
ORDER FOR THE WARRANTY TO BE CANCELLED, WE NEED TO PHYSICALLY LOOK AT THE EXACT MILES OF THE VEHILCE. WARRANTY CANNOT BE CANCELLED ON THE PHONE, OR VIA EMAIL. PLEASE KINDLY BRING THE VEHICLE TO THE FACILITY IN ORDER TO PROCESS THE CANCELLATION. THANK YOU
You have already found a perfect vehicle for your journey. Unless you looking for another vehicle, we are really wasting each other times at this moment.