I have nothing but mad things to day about this insurance! first they didn't get my address right for 9 MONTH!!! and now I need surgery and they had me go to 2 different doctors and had my wait for a pre-approval 2 times just to tell me the doctors are not within my network! I have been waiting over 3 month for that surgery and I have filled a complaint about them with the Department Of Insurance 2 times already!
My wife and I have Caresource Just4Me. We live in Marysville, OH. No one in Marysville will accept it except a [redacted]. We selected it because our longtime physician was supposed to be a provider according to Caresource. Suprise - Nope. My wife had an emergency visit to [redacted] in Marysville. The Caresource handibook says it covers emergency room visits, in or out of network (minus the deductible of $3500). Nope. After fighting with them they covered $916 of a $6,900 bill. My wife also had a colonoscopy for preventative reasons, all in-network. The GI doc removed two polyps for biopsy. Common practice. Will Caresource cover it? Nope. Because the biopsy makes it a diagnostic procedure, not preventative. In regards to consumer advocation at Caresource. Forget it. You'll never speak with anyone who knows anything, nor will you ever speak to the same person twice.
I have nothing but terrible thing to tell you about this company. My daughter was taken to hospital by ambulance. My wife call and asks if the hospital was covered in there plan. Provide said yes. Same hospital referred us to see same doctor within net work. When health provider said she would be covers. Provider called for approval they said that the doctor and consoling was not covered for out patient only impatient will be coved. So now we the parent have to pay 100% of cost. When we called provider to talk to some one we where on hold for 42 minutes. I gave up. Called following day still 33 minutes on hold. The big kicker is that they will cover less our deductible if she was admitted then they will cover. WHAT A JOKE OF A COMPANY!!!!!! I can see why there net worth is $6.9 billon dollars. I plan on sueing them. MY ADVISE DONT DO BUISNESS WITH THEM!!!!!!!!!!
I filed a complaint with the Revdex.com against Caresource for not paying for orthotics which I am allowed one pair per year. A couple of days later a nice lady named Veronica for Caresource contacted me. She was very professional and within a few minutes the two of us had figured out what the problem was. She called me back about a week later and all was well. I wished I had spoken to Veronica when the problem had arose instead of the two is that I had spoken with initially. Thanks to Revdex.com and Veronica all is good now.
I have never had such a horrible experience with any company in my life! This place is a total ripoff. I signed up for health insurance with them 2 months ago. They took the money out of my bank account, I have the bank statements, I also have a printed receipt from them. I never received my insurance card. I have called numerous times and spoken to numerous people. I have gotten the run around for 2 months. I am now without any insurance coverage because they say my payment has not been processed. My next step is to contact an attorney.
They send you invoices that you do not sign up for and take the money out of your account without your authorization. Then refuse to credit your bank account its not there policy
I bought a healthcare coverage from Caresources, paid the fee at the same time 4 weeks later haven't heard or receive anything from them(enrollment package). I called the today and after one hour and fourty-five minutes on hold, they told me "your coverage was cancelled 2 days after you enroll for some reason!?". Anything can go wrong when it comes to online transactions but if you someone buys a product from you, pays you, at least you should let them know that they're not covered instead of keeping their money and keepin your mouth shut!. Also CALL WAITING TIME is ridiculously long: hour and 45 minutes to 2 hours, and replay ridiculous message every 5 minutes(HOW HEALTH ARE YOU???)- now very.
If you're Caresource Employee/manager and reading this, Please take care of you customers(which I am no longer one of them).
Thank you.
I have been trying to reach someone for two weeks. Calling them everyday except the weekends since they are closed. I was going to signup for the silver plan with dental and vision however; when I try to pay my premium for the last two weeks. I'm getting the run around and no one can help me. I'm having issues on the phone and also online. I planned to have coverage for September since I recently lost my coverage. I asked to speak to a manager and the advocate told me that he or she would tell me the same thing. When I go to make my premium on the phone it says I don't have a balance. The advocate then told me to continue to make pay for the plan and I will get a confirmation number well I tried and it didn't even let me get that far. When I go on he website since hey told me phone wouldn't work it says unable to locate a health plan matching the information provided. Working In customer sales you would think you would try everything to help someone but I guess not. Your loss.
I have nothing but mad things to day about this insurance! first they didn't get my address right for 9 MONTH!!! and now I need surgery and they had me go to 2 different doctors and had my wait for a pre-approval 2 times just to tell me the doctors are not within my network! I have been waiting over 3 month for that surgery and I have filled a complaint about them with the Department Of Insurance 2 times already!
My wife and I have Caresource Just4Me. We live in Marysville, OH. No one in Marysville will accept it except a [redacted]. We selected it because our longtime physician was supposed to be a provider according to Caresource. Suprise - Nope. My wife had an emergency visit to [redacted] in Marysville. The Caresource handibook says it covers emergency room visits, in or out of network (minus the deductible of $3500). Nope. After fighting with them they covered $916 of a $6,900 bill. My wife also had a colonoscopy for preventative reasons, all in-network. The GI doc removed two polyps for biopsy. Common practice. Will Caresource cover it? Nope. Because the biopsy makes it a diagnostic procedure, not preventative. In regards to consumer advocation at Caresource. Forget it. You'll never speak with anyone who knows anything, nor will you ever speak to the same person twice.
I have nothing but terrible thing to tell you about this company. My daughter was taken to hospital by ambulance. My wife call and asks if the hospital was covered in there plan. Provide said yes. Same hospital referred us to see same doctor within net work. When health provider said she would be covers. Provider called for approval they said that the doctor and consoling was not covered for out patient only impatient will be coved. So now we the parent have to pay 100% of cost. When we called provider to talk to some one we where on hold for 42 minutes. I gave up. Called following day still 33 minutes on hold. The big kicker is that they will cover less our deductible if she was admitted then they will cover. WHAT A JOKE OF A COMPANY!!!!!! I can see why there net worth is $6.9 billon dollars. I plan on sueing them. MY ADVISE DONT DO BUISNESS WITH THEM!!!!!!!!!!
I filed a complaint with the Revdex.com against Caresource for not paying for orthotics which I am allowed one pair per year. A couple of days later a nice lady named Veronica for Caresource contacted me. She was very professional and within a few minutes the two of us had figured out what the problem was. She called me back about a week later and all was well. I wished I had spoken to Veronica when the problem had arose instead of the two i
s that I had spoken with initially. Thanks to Revdex.com and Veronica all is good now.
I have never had such a horrible experience with any company in my life! This place is a total ripoff. I signed up for health insurance with them 2 months ago. They took the money out of my bank account, I have the bank statements, I also have a printed receipt from them. I never received my insurance card. I have called numerous times and spoken to numerous people. I have gotten the run around for 2 months. I am now without any insurance coverage because they say my payment has not been processed. My next step is to contact an attorney.
They send you invoices that you do not sign up for and take the money out of your account without your authorization. Then refuse to credit your bank account its not there policy
I bought a healthcare coverage from Caresources, paid the fee at the same time 4 weeks later haven't heard or receive anything from them(enrollment package). I called the today and after one hour and fourty-five minutes on hold, they told me "your coverage was cancelled 2 days after you enroll for some reason!?". Anything can go wrong when it comes to online transactions but if you someone buys a product from you, pays you, at least you should let them know that they're not covered instead of keeping their money and keepin your mouth shut!. Also CALL WAITING TIME is ridiculously long: hour and 45 minutes to 2 hours, and replay ridiculous message every 5 minutes(HOW HEALTH ARE YOU???)- now very.
If you're Caresource Employee/manager and reading this, Please take care of you customers(which I am no longer one of them).
Thank you.
I have been trying to reach someone for two weeks. Calling them everyday except the weekends since they are closed. I was going to signup for the silver plan with dental and vision however; when I try to pay my premium for the last two weeks. I'm getting the run around and no one can help me. I'm having issues on the phone and also online. I planned to have coverage for September since I recently lost my coverage. I asked to speak to a manager and the advocate told me that he or she would tell me the same thing. When I go to make my premium on the phone it says I don't have a balance. The advocate then told me to continue to make pay for the plan and I will get a confirmation number well I tried and it didn't even let me get that far. When I go on he website since hey told me phone wouldn't work it says unable to locate a health plan matching the information provided. Working In customer sales you would think you would try everything to help someone but I guess not. Your loss.