VIP Honda

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9978885, and find that this resolution is satisfactory to me Regards, [redacted] ***

Please be advised that VIP Honda has a resolved this matter with the customerThe customer did not purchase a maintenance package with his vehicleBut in the spirit of customer service We honored the customers request

Hello in response to a customer complaint (lD # [redacted] }This situation was the result of a deposit of $check taken on a Jeep Wrangler with several stipulations as to when the actual purchase would take placeThis was very vague as to the completion of this dealMore than two and a half weeks passed with two said days of taking delivery passing as wellAfter the second time a delivery date told by the customer had passed my faith in this deal was goneThis Jeep had two other interested parties who were put off for that two and a half week period, thus this Jeep was sold to someone else and the $check returned

On May 2014, you purchased your vehicle with return of your previous lease (NOT a trade-in) from VIP Honda Also, [redacted] , General sales manager at VIP Honda, and you came to a settlement where both you and he agreed per phone conversations that VIP Honda will reimburse you in he amount of $for the replacement of the vehicle windshield that you paid out-of-pocket in the amount of $ This letter is to acknowledge that the above mentioned disputes have been settled Please sign below to accept these terms Please accept our deepest apologies for any convenience

Complaint: [redacted] I am rejecting this response because: This response is a total lieI owned the vehicle I traded in and put the title in David A [redacted] handWhen I went to VIP Honda on 12/28/to find out what was going on since my third temp tag was expiring that day and no one bothered to call me, your business manager John C [redacted] said DMV in Trenton was waiting on a letter proof that the PREVIOUS OWNER of the vehicle financed to me by VIP Honda was paid offJohn also gave me a check for $stating I was overcharged for registration feesVIP Honda never had the title to the CRV that was financed to me, which is why it took them so long to get a duplicate title and get the vehicle registeredStop with the lying and horrible customer service, you didn't even have the decency to notify me that my plates were in knowing I've been waiting three months Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I would like my money back for spending it out of pocket to get my car fixed because if I didn't I would have been without a car And my money back for my payments I made on my broken car sitting at the shop for months And my money back for the fraudulent warranty that they sold me which is voided because of the modifications Thank you Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:It is not true, we went in to complete the paperwork a week prior to our scheduled Saturday pickup date and [redacted] wasn't in He said his manager would complete the paperwork to expedite the pickup on Saturday When we arrived his manager said it wasn't necessary to do until we came back for pick up We spoke to [redacted] on Tuesday and he said everything was in order for Saturday We never stated anything different and were in contact with our sales rep several times throughout the transaction.my only dele a was a second driver to pick up the car, my son didn't have his license yet and I had to work around my work schedule and my daughters, my second driver.we stated we were purchasing the vehicle from the date we signed the contract and we should have at least received a phone call stating we had to get the car one day earlier or it would be sold We could have signed everything just not driven it home untill Saturday but certainly completed the transaction.I would like to know what the vehicle sold for The bottom of the sales contract states this sale should not have been made This is a terrible business practice and I had to search for and purchase another vehicle which cost $moreThey should be accountable for triple damages!this was a horrible learning experience for myself and both my children, to understand that a signed contract with a deposit means absolutly nothing today Basically you are never protected from creeps like this!y Regards, [redacted]

Hello, The customer *** *** has received her plates as of 12/28/The plates were held because *** *** did not provide the lien release letter on the vehicle she traded in until 12/28/It is legal in New Jersey to
withhold plates until payoff information is receivedWe are truly sorry for any inconvenience this caused *** *** and made every attempt to collect this necessary information from her in a timely mannerPlease let me know if you require any additional informationThank you, Kelly K***

I thank all parties that I spoke with on the phone and VIP customer *** *** who I also spoke with and is happy with the final outcome of my phone call I look forward in meeting with *** *** on his first service appointment Again, thank you for the help
General Sales
Manager
*** ***

Complaint: ***
I am rejecting this response because:
The response is a lieMy complaint was not about negotiating the car,my complaint was the blatant bait and switch that was done to get me into the dealership, which you did not address at allI was told that the car I came in to test drive and test drove was not fit for sale I wouldnt have driven there with my family hour if the car was not fit fir saleYour dealership continues to lie.
Regards,
*** ***
*** ***

DEAR [redacted]  I FIRST THANK YOU FOR CONTACTING OUR INTERNET  DEPT. AND COMING DOWN TO OUR DEALERSHIP . I WOULD LIKE TO SAY AS THE GENERAL MANAGER FOR VIP HONDA FOR THE LAST 10 YEARS I ALWAYS NEED HAPPY CLIENTS I FEEL PRICE IS THE EASIEST  PART OF THE DEAL. MY STAFF...

KNOWS THAT EVERY INTERNET PRICE QUOTED IS A NET NUMBER WHICH  IS ALSO MONITORED BY THE MANUFACTURER WITH EVERY HONDA STORE. I KNOW THAT YOU DID YOUR HOMEWORK IN REFERENCE TO THE PRICE AND THAT IS WHY YOU CAME TO OUR DEALERSHIP. I WAS TOLD BY MY STAFF THAT YOU WANTED  UP TO AN ADDITIONAL SAVINGS OF $1000.00 IN WHICH YOU OFFERED. I AM VERY SORRY BUT THAT IS AN UNREALISTIC NUMBER. IN THIS DAY IN AGE EVERYONE WOULD LIKE TO NEGOTIATE FOR ANY TYPE OF ITEM BUT IN THE CAR BUSINESS THIS CANN'T HAPPEN. IN CLOSING THERE WAS NO BAIT AND SWITCH; A NUMBER IS CLEARLY SENT TO ALL CLIENTS WHO GO TO OUR WEB SITE. I AM VERY PROUD OF OUR DEALERSHIP AND OUR SUCCESS STORY OVER THE YEARS WITH CLIENTS COMING BACK OVER AND OVER TO BUY CARS. THANK YOU PLEASE IN THE FUTURE CALL ME DIRECT ON ANY FUTURE PURCHASES . [redacted] GENERAL MANAGER VIP HONDA.

Complaint: [redacted]
I am rejecting this response because:It is not true, we went in to complete the paperwork a week prior to our scheduled Saturday pickup date and [redacted] wasn't in.  He said his manager would complete the paperwork to expedite the pickup on Saturday.  When we arrived his manager said it wasn't necessary to do until we came back for pick up.  We spoke to [redacted] on Tuesday and he said everything was in order for Saturday.  We never stated anything different and were in contact with our sales rep several times throughout the transaction.my only dele a was a second driver to pick up the car, my son didn't have his license yet and I had to work around my work schedule and my daughters, my second driver.we stated we were purchasing the vehicle from the date we signed the contract and we should have at least received a phone call stating we had to get the car one day earlier or it would be sold.  We could have signed everything just not driven it home untill Saturday but certainly completed the transaction.I would like to know what the vehicle sold for.  The bottom of the sales contract states this sale should not have been made.  This is a terrible business practice and I had to search for and purchase another vehicle which cost $3000 more. They should be accountable for triple damages!this was a horrible learning experience for myself and both my children, to understand that a signed contract with a deposit means absolutly nothing today.  Basically you are never protected from creeps like this!y
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9978885, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am not totally rejecting this. Yes, it has been resolved; however, it was not out of the spirit of customer service. This was agreed upon prior to the purchase of my vehicle with salesman [redacted] and her manager [redacted] This is what sealed the deal. Being that these responses will be visible to other customers in the future, I want to ensure that the truth is known.
Regards,[redacted]

Please be advised that VIP Honda has a resolved this matter with the customerThe customer did not purchase a maintenance package with...

his vehicleBut in the spirit of customer service We honored the customers request

Hello in response to a customer complaint (lD #[redacted]}. This situation was the result of...

a deposit of $100.00 check taken on a 2009 Jeep Wrangler with several stipulations as to when the actual purchase would take place. This was very vague as to the completion of this deal. More than two and a half weeks passed with two said days of taking delivery passing as well. After the second time a delivery date told by the customer had passed my faith in this deal was gone. This Jeep had two other interested parties who were put off for that two and a half week period, thus this Jeep was sold to someone else and the $100.00 check returned.

Complaint: [redacted]
I am rejecting this response because:
This response is a total lie. I owned the vehicle I traded in and put the title in David A[redacted] hand. When I went to VIP Honda on 12/28/16 to find out what was going on since my third temp tag was expiring that day and no one bothered to call me, your business manager John C[redacted] said DMV in Trenton was waiting on a letter proof that the PREVIOUS OWNER of the vehicle financed to me by VIP Honda was paid off. John also gave me a check for $36.87 stating I was overcharged for registration fees. VIP Honda never had the title to the CRV that was financed to me, which is why it took them so long to get a duplicate title and get the vehicle registered. Stop with the lying and horrible customer service, you didn't even have the decency to notify me that my plates were in knowing I've been waiting three months.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I would like my money back for spending it out of pocket to get my car fixed because if I didn't I would have been without a car And my money back for my payments I made on my broken car sitting at the shop for 2 months And my money back for the fraudulent  warranty that they sold me which is voided because of the modifications Thank you
Regards,
[redacted]

On May 10 2014, you purchased your vehicle with return of your previous lease (NOT a trade-in) from VIP Honda.
Also, [redacted], General sales manager at VIP Honda, and you came to a settlement where both you and he agreed per phone conversations that VIP Honda will...

reimburse you in he amount of $300.00 for the replacement of the vehicle windshield that you paid out-of-pocket in the amount of $ 700.00.
This letter is to acknowledge that the above mentioned disputes have been settled.  Please sign below to accept these terms.
Please accept our deepest apologies for any convenience.

Complaint: [redacted]
I am rejecting this response because:
They sold me the car modified with a 2 year warranty which I paid for. So they either fix my car or they pay me back my...

warranty. I will also get the proof that it was modified when I bought it from them. 
Regards,
[redacted]