VIP Honda

Review: I purchase an extended warranty for a used vehichle. The car has been in the repair shop at least 5 times in one year. The car has the same problem it was sent to the repaid for. In two years I only gained 9,000 miles. I notified the dealership and I was told that the car should have been repaired and they would have some one call me. It has been three weeks and not only noone has returned my call; noone will take any more of my calls. Also I was told that the car could only be repaired as the dealerships mechanic; I just found out that car could have been repaired at any certified mechanic. The warranty end January 16 th and I think they are buying time.

Business

Response:

To whom it may concern:

I [redacted] Used Car Manager @ VIP HONDA phoned the customer [redacted] on 1/12/2014. The customer complaint ID # is [redacted]. All repairs were completed on the vehicle over a two year span in which the extended warranty covered all problems and was confirmed by a third party the warranty company each time it was repaired. The conversation I had with the customer’s wife [redacted] was cut short by her stating they we are done with this car and are going to trade it in. I offered to accept their trade in and was told I didn’t have the type of car they were looking for.

Thank You,

Used Car Manager VIP HONDA

Review: May 10th 2014 went to VIP Honda dealer to see options about buying out old leased car, get quotes on new leased car & financing a new car all with putting 3000 down toward new car. I went with the inspection report of the vehicle with monetary amt of wear and tear damages and specifically asked the sales rep, [redacted] about what happens with those charges on the old car. He told me that since I am leasing a new car with them I am not responsible for the cost of the damages on my old car. I offered to give him the copy of the report as I was instructed by Honda financial at the time of the inspection. He said there is no need for him to have it. I put 3000 down toward the new lease and went on my way. Now a month later I am in collections with Honda Financial for the 700.02 charges on the old car. I called the dealer spoke with GM [redacted] who informed me that I was given wrong info, that I am responsible & that the cracked windshield was not covered. I said to him that I was told otherwise at the time of the sale, & this would have been a non issue had I known this then, I would have either fixed the windshield before turning the car in or taken the 700 bucks out of my down payment on the new car. I am infuriated, I do not have the money now to pay -my dad got laid off, brother is out of work and I am the only one working and can only afford the reg monthly payment. Honda Financial only worked out that I can get 20% off if I paid it off right now - which I cant do or pay 100 a month for 7 mos until its paid off. Neither can I afford and this is not my fault. I was given the wrong info in order to make a new sale and am now being taken advantage of. This is my 3rd Honda and I think it is slimy the way this turned out and that the dealership is not making good on their promise. In the grand sheme this is 700 that they are fighting with me on when essentially I will be paying 20000 by my lease end date. Will NEVER go there again and will tell everyone I know the same.Desired Settlement: To have the bill wiped to zero/or refund me if I have to pay this. My father co-signed for the car and now his credit is hit because of this. It was all unnecessarily, bc all they cared about was making a sale and now I, the loyal customer am the one suffering the consequences of THEIR actions. The GM [redacted]l would not even come out and talk to us when we went to the dealership for answers after a back and forth battle for the last 3 weeks. He is a coward and they have just lost 4 customers. I have also called Honda USA and filed a complaint against the dealership as well.

Business

Response:

On May 10 2014, you purchased your vehicle with return of your previous lease (NOT a trade-in) from VIP Honda.

Also, [redacted], General sales manager at VIP Honda, and you came to a settlement where both you and he agreed per phone conversations that VIP Honda will reimburse you in he amount of $300.00 for the replacement of the vehicle windshield that you paid out-of-pocket in the amount of $ 700.00.

This letter is to acknowledge that the above mentioned disputes have been settled. Please sign below to accept these terms.

Please accept our deepest apologies for any convenience.

Review: I called several days after taking delivery of my 2014 Honda CRV to inform them of an issue I was having with engine noise. I was transferred to the service dept. and got their voice-mail even though it was during regular business hours. I left a detailed message about the problem and stated I would like to bring it in asap while the mileage was still low in case I needed to exchange the vehicle. I NEVER received a call back from service. I called again the next day and again got transferred to voice-mail. I left a more brief message asking to be contacted a bout the matter. I again never received a call back. The vehicle has over 500 miles on it now and occasionally still makes the noise. I was contacted by the dealership last night informing me that my reg and license plates were in and that I owe them $8 because they miscalculated my documentation fees. I checked my paperwork to see if it said anything about estimates for fees (which I was never told that they could be estimates) and I noticed there is a $350 fee at the end of the lease if I decide not to purchase the vehicle. Again, I was NEVER notified of this fee. While we were negotiating, they told me if I want to purchase at the end of the lease that was my option and that I was only responsible for any significant damage and excess mileage. The day I picked up the car, my wife and I were made to wait almost 2 hours and then rushed through delivery. The paper work was never really explained to me properly and the $350 fee was never mentioned and the documentation fees were never said to be "estimated". This deceitful way of doing business does not sit well with me.Desired Settlement: IN a perfect world, I'd like my old vehicle back and to give them back their vehicle and never have to do business with them again. I don't think that is possible at this point. I don't know what steps I can take to have these fees waived and have my engine checked (by a different honda dealership, because I don't really trust VIP at all). I am really dissatisfied with the way they do business. Thank you for listening.

Business

Response:

I thank all parties that I spoke with on the phone and VIP customer [redacted] who I also spoke with and is happy with the final outcome of my phone call. I look forward in meeting with [redacted] on his first service appointment. Again, thank you for the help.

General Sales Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9978885, and find that this resolution is satisfactory to me.

Regards,

Review: On June 7th we purchased a 2009 jeep, signed the contract and left a

deposit of $100. We had a tight schedule for the week and knew we would not be available to go any further with the transaction until possibly the following Saturday. We returned the following Saturday to complete paperwork as instructed by our sale representative [redacted]. He was off that day and told us to meet with his manager [redacted]. We told him we were supposed to complete paperwork and he said it could be completed when we were picking up the car. We agreed that we would be back to complete the transaction on Wednesday or Saturday the latest.

On Tuesday I called [redacted] to let him know we could not come in until Saturday, that we would be in around 3:30 - 4pm since I had to work until 2:30. He said he would have everything ready for us. The car was for my son for his birthday and we remained in contact with the dealership throughout the entire time. Several times I was told there was no rush the car is yours we have the sold tag on it.

We returned to the dealership today Saturday June 21st and were informed the car was sold to someone else the day before. When questioning the manager he stated he could not hold the vehicle any longer when he and his sales representative both knew we were coming in today. We have a signed sales contract and the specific vehicle identification number states the vehicle we purchased.

We are looking for some type of restitution, this is humiliating to think you enter a legal binding contract to purchase a vehicle and go to what you think will be the delivery only to find out they sold the same vehicle to someone else. The worst part of all after passing the lot from the far side of the highway we saw the jeep in the lot so the other buyer hadn't taken it either unless someone in the dealership purchased it for themselves which is sort of like insider trading with autos instead of stocks. There should be some type of penalty.Desired Settlement: Restitution

Business

Response:

Hello in response to a customer complaint (lD #[redacted]}. This situation was the result of a deposit of $100.00 check taken on a 2009 Jeep Wrangler with several stipulations as to when the actual purchase would take place. This was very vague as to the completion of this deal. More than two and a half weeks passed with two said days of taking delivery passing as well. After the second time a delivery date told by the customer had passed my faith in this deal was gone. This Jeep had two other interested parties who were put off for that two and a half week period, thus this Jeep was sold to someone else and the $100.00 check returned.

Review: I leased a 2013 Honda Civic EX-L in January 2014. During negotiations, I asked for them to include free maintenance (oil changes, tire rotations etc.) for the term of the lease as many other different car dealers ([redacted]) offer this for free as part of their lease agreements. My sales agent [redacted] consulted with her manager [redacted] who agreed to add this into the purchase agreement. When I go my fist oil change it was free as all first oil changes are free with Honda. When it was time to get my second oil change and tires rotated, I called [redacted] to confirm that this was added to my profile. She said that she would need to have it re approved by another manager and would call me back. When [redacted] called me back, she asked me who approved this. I advised her that it was her and [redacted], and she told me she would call me back. Time went by and she never called me back. I had an appointment on Friday 11/14/14 to have an oil change and tires rotated and ended up having to pay $79.07 out of pocket since they did not honor what we agreed upon during signing of contract.Desired Settlement: I would like my money back, and for the free maintenance to be honored as I was told it would be.

If they do not want to do this, I would like to turn in my lease free of charge and walk away from them with nothing out of pocket. I do not want to deal with liars and cheats.

Business

Response:

Please be advised that VIP Honda has a resolved this matter with the customerThe customer did not purchase a maintenance package with his vehicleBut in the spirit of customer service We honored the customers request

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I am not totally rejecting this. Yes, it has been resolved; however, it was not out of the spirit of customer service. This was agreed upon prior to the purchase of my vehicle with salesman [redacted] and her manager [redacted] This is what sealed the deal. Being that these responses will be visible to other customers in the future, I want to ensure that the truth is known.

Regards,