The district manager for this location ( [redacted] ) states he spoke with Ms [redacted] and only quoted tires at that time One tire needed to be ordered in When the car arrived the rear tires were 7-32nds and did not need to be replaced No drop off form was filled out when Ms [redacted] left the keys the prior night or morning When we called Ms [redacted] for approval on the ball joint we quoted her the new price for the added parts and it was the amount of $ tires without installation was $plus tax Installed it would have been $without alignment The original amount quoted on the phone with Ms [redacted] was $for two tires and alignment and tire protection He has also left messages with Ms [redacted] after receiving this message both on 9/and 9/and has yet to receive a call back
[redacted] ***, the District Manager for this location has spoken with Mr [redacted] regarding this situation He explained to hm that we will replace his tires under warranty and apologized for the inconveninece Mr [redacted] informed Mr [redacted] that he would be in this week to have the tires replaced
The Manager of the Old Town VIP, [redacted] contacted Mr [redacted] and offered to order a new part and replace it at no cost Mr [redacted] was satisfied with this offer After a couple of days after the repair, [redacted] followed up with Mr [redacted] to ensure that everything was satisfactory in which he was told that everything was operating normally and is very satisfied
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
*** ***, the district manager for this store location spoke with Ms*** and apologized for the miscommunication and the inconvenience VIP will be sending a refund check to Ms*** in the amount of $on Tuesday, March 22nd via certified mail to the address provided
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response
does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** & *** ***
Dear Revdex.com:I wanted to say Thank You for your help in escalating my complaint with the proper instances at VIP Tires & Services this past MondayAs soon as you had communicated with them, I received a call from Mr***, VIP District Manager for VIP Northeast OperationsMr*** was very objective and sympathizing with my complaintHe took the action to get in touch with the their office in ***, MAHe ensured me on the phone that I would be taken care of the issue. This morning, I went to the VIP Tires and Services office in ***, MAI spoke with the Mr***, Service ManagerMr*** was already made aware of the situation and was very helpfulHe instructed one of his mechanics to proceed with the tires exchangeAs a conclusion, the resolution provided from VIP Tires & Services, with the excellent support from the Revdex.com team, does satisfy my concern as referenced in Revdex.com complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Again I would like to Thank you the Revdex.com team for the outstanding support! I would also like to Thank Mr*** and Mr*** for their support and assistance over the last few days!Best *** ***
The manager of this store location, *** *** contacted Ms*** and apologized for the miscommunication and offered to do the alignment for them at no cost Customer set up appointment for Saturday, July 25th*** was wrong Ms*** vehicle does need a wheel bearing
It needs a wheel bearing, also the rear tires are bald and the front tires are severely chopped The Tech's at this location (***, *** & ***) tried to get them to come out to the shop so they could see with their own eyes that this needs to be taken care of before we can perform an alignment The customer refused several times - they did not want to see it
Mr*** left a message on the customer service voicemail which was then entered into our customer service portal in which, Mr*** ***, the service manager of this location contacted *** regarding this complaint on Friday, October 2nd *** and *** agreed on a refund of $
which will be mailed out to Mr*** on Tuesday, October 13th
I was never told that my tires were bad when I first took my truck to vip, I was told last Saturday that they werewhy wasn't I told this before? As far as the wheel bearing goes I am taking it to darlings next week to get it looked atAs far as me not going into the shop to look at last week, I am not a mechanic so I would not even know what to look at. who was telling the truth about itI have more respect for the mechanics at darlings than vipSince I heard several complaints about there work from other people. I am still not happy with the service at VIP
Regards,
*** ***
We have spoken to the customer and the customer felt we charged them $for a free tire change over no matter the season or tires being installedWe explained its a free change over for the tires purchased from us but not the othersThe customer would like to be refunded the $they paid
for the road hazard protection (which included free change overs for the purchased tires) We also offered to change the tires at free of charge this one time as they felt they were misledWe granted the customers wish and refunding the moneyA refund check in the amount of $will be mailed to customer on Tuesday, May 2nd
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. The problem first started when I felt that my concerns were not being heard (as a VIP customer). I felt as if I was being "brushed aside" when I tried to communicate, and then when there was a problem with the part that was replaced, I felt I had no other choice but to file a complaint. However, after my discussion with ***, and several of the other technicians, I feel that the issue has been resolved, and communication has improved greatly! :-) Thank you ***! :-)Regards,
*** *** ***
*** ***, our District Manager for this location attempted numerous times to resolve this issue. He explained to Ms*** that there was a shipping charge that brought our cost of the strut assemblies up considerably. He also had Ms*** take the vehicle back to us to correct
the alignment with camber bolts. When Ms*** brought the vehicle to her mechanic in Rhode Island, he touched the adjustments underneath the vehicle and knocked the alignment out ***. Two of our technicians in the Watertown location spent a couple of hours fixing the alignment issue. As for the OEM part, the store manager, *** explained to Ms*** that the only place he could locate the parts were from ** *** in Kansas. She was aware of that. The representative at ** said that the strut was an "aftermarket part made by various vendors and was equal to an OEM part". We are willing to credit Ms***'s credit card used in the transaction in the amount of $which is the difference of what Ms*** paid ($645.26) and what we paid plus shipping ($384)
Our District Manager, [redacted] has left numerous messages for Ms. [redacted] to contact him since this complaint was submitted and he has yet to receive a call back. We need Ms [redacted] to contact Mr. [redacted] so that we can look at the tires and the vehicle and come to a resolution. Mr. [redacted]...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted], the District Manager for this location has spoken with Mr. [redacted] regarding this situation. He explained to hm that we will replace his tires under warranty and apologized for the inconveninece. Mr. [redacted] informed Mr. [redacted] that he would be in this week to have the tires...
We apologize for the delay in getting back to you regarding this complaint. I received a call today from [redacted] at Revdex.com stating that an email was sent but I did not get the email notifying me of this complaint. Please be aware that the executive team is reviewing this with the Augusta...
Unfortunately we are unable to transfer the $100.00 gift card to [redacted] as we are two different companies. The only option is that we will issue a check in the amount of $100.00 to Mr. [redacted]. We will send the check to [redacted] at our Saco VIP located on [redacted]....
He will contact Mr. [redacted] and will inform him to return the gift card to him and we will give him the $100 check in exchange.
Ms [redacted] has an appointment at 1PM today to have her oil pan replaced at no charge today
The district manager for this location ( [redacted] ) states he spoke with Ms [redacted] and only quoted tires at that time One tire needed to be ordered in When the car arrived the rear tires were 7-32nds and did not need to be replaced No drop off form was filled out when Ms [redacted] left the keys the prior night or morning When we called Ms [redacted] for approval on the ball joint we quoted her the new price for the added parts and it was the amount of $ tires without installation was $plus tax Installed it would have been $without alignment The original amount quoted on the phone with Ms [redacted] was $for two tires and alignment and tire protection He has also left messages with Ms [redacted] after receiving this message both on 9/and 9/and has yet to receive a call back
[redacted] ***, the District Manager for this location has spoken with Mr [redacted] regarding this situation He explained to hm that we will replace his tires under warranty and apologized for the inconveninece Mr [redacted] informed Mr [redacted] that he would be in this week to have the tires replaced
The Manager of the Old Town VIP, [redacted] contacted Mr [redacted] and offered to order a new part and replace it at no cost Mr [redacted] was satisfied with this offer After a couple of days after the repair, [redacted] followed up with Mr [redacted] to ensure that everything was satisfactory in which he was told that everything was operating normally and is very satisfied
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
*** ***, the district manager for this store location spoke with Ms*** and apologized for the miscommunication and the inconvenience VIP will be sending a refund check to Ms*** in the amount of $on Tuesday, March 22nd via certified mail to the address provided
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response
does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** & *** ***
Dear Revdex.com:I wanted to say Thank You for your help in escalating my complaint with the proper instances at VIP Tires & Services this past MondayAs soon as you had communicated with them, I received a call from Mr***, VIP District Manager for VIP Northeast OperationsMr*** was very objective and sympathizing with my complaintHe took the action to get in touch with the their office in ***, MAHe ensured me on the phone that I would be taken care of the issue. This morning, I went to the VIP Tires and Services office in ***, MAI spoke with the Mr***, Service ManagerMr*** was already made aware of the situation and was very helpfulHe instructed one of his mechanics to proceed with the tires exchangeAs a conclusion, the resolution provided from VIP Tires & Services, with the excellent support from the Revdex.com team, does satisfy my concern as referenced in Revdex.com complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Again I would like to Thank you the Revdex.com team for the outstanding support! I would also like to Thank Mr*** and Mr*** for their support and assistance over the last few days!Best *** ***
Our final offer is to credit Ms***'s credit card for what we paid for the part which was $
The manager of this store location, *** *** contacted Ms*** and apologized for the miscommunication and offered to do the alignment for them at no cost Customer set up appointment for Saturday, July 25th*** was wrong Ms*** vehicle does need a wheel bearing
It needs a wheel bearing, also the rear tires are bald and the front tires are severely chopped The Tech's at this location (***, *** & ***) tried to get them to come out to the shop so they could see with their own eyes that this needs to be taken care of before we can perform an alignment The customer refused several times - they did not want to see it
Mr*** left a message on the customer service voicemail which was then entered into our customer service portal in which, Mr*** ***, the service manager of this location contacted *** regarding this complaint on Friday, October 2nd *** and *** agreed on a refund of $
which will be mailed out to Mr*** on Tuesday, October 13th
I was never told that my tires were bad when I first took my truck to vip, I was told last Saturday that they werewhy wasn't I told this before? As far as the wheel bearing goes I am taking it to darlings next week to get it looked atAs far as me not going into the shop to look at last week, I am not a mechanic so I would not even know what to look at. who was telling the truth about itI have more respect for the mechanics at darlings than vipSince I heard several complaints about there work from other people. I am still not happy with the service at VIP
Regards,
*** ***
We have spoken to the customer and the customer felt we charged them $for a free tire change over no matter the season or tires being installedWe explained its a free change over for the tires purchased from us but not the othersThe customer would like to be refunded the $they paid
for the road hazard protection (which included free change overs for the purchased tires) We also offered to change the tires at free of charge this one time as they felt they were misledWe granted the customers wish and refunding the moneyA refund check in the amount of $will be mailed to customer on Tuesday, May 2nd
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. The problem first started when I felt that my concerns were not being heard (as a VIP customer). I felt as if I was being "brushed aside" when I tried to communicate, and then when there was a problem with the part that was replaced, I felt I had no other choice but to file a complaint. However, after my discussion with ***, and several of the other technicians, I feel that the issue has been resolved, and communication has improved greatly! :-) Thank you ***! :-)Regards,
*** *** ***
*** ***, our District Manager for this location attempted numerous times to resolve this issue. He explained to Ms*** that there was a shipping charge that brought our cost of the strut assemblies up considerably. He also had Ms*** take the vehicle back to us to correct
the alignment with camber bolts. When Ms*** brought the vehicle to her mechanic in Rhode Island, he touched the adjustments underneath the vehicle and knocked the alignment out ***. Two of our technicians in the Watertown location spent a couple of hours fixing the alignment issue. As for the OEM part, the store manager, *** explained to Ms*** that the only place he could locate the parts were from ** *** in Kansas. She was aware of that. The representative at ** said that the strut was an "aftermarket part made by various vendors and was equal to an OEM part". We are willing to credit Ms***'s credit card used in the transaction in the amount of $which is the difference of what Ms*** paid ($645.26) and what we paid plus shipping ($384)
Our District Manager, [redacted] has left numerous messages for Ms. [redacted] to contact him since this complaint was submitted and he has yet to receive a call back. We need Ms [redacted] to contact Mr. [redacted] so that we can look at the tires and the vehicle and come to a resolution. Mr. [redacted]...
can be reached at [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted], the District Manager for this location has spoken with Mr. [redacted] regarding this situation. He explained to hm that we will replace his tires under warranty and apologized for the inconveninece. Mr. [redacted] informed Mr. [redacted] that he would be in this week to have the tires...
replaced.
We apologize for the delay in getting back to you regarding this complaint. I received a call today from [redacted] at Revdex.com stating that an email was sent but I did not get the email notifying me of this complaint. Please be aware that the executive team is reviewing this with the Augusta...
location and we will get back to you shortly.
Unfortunately we are unable to transfer the $100.00 gift card to [redacted] as we are two different companies. The only option is that we will issue a check in the amount of $100.00 to Mr. [redacted]. We will send the check to [redacted] at our Saco VIP located on [redacted]....
He will contact Mr. [redacted] and will inform him to return the gift card to him and we will give him the $100 check in exchange.