Virbac Animal Health

Dear Revdex.com, At Virbac, we pride ourselves on our continuous commitment to the consumer. Our rebate system is designed to give back to those who purchase our quality pet health products, and we take every measure to ensure that our customers get their rebates back and in a timely fashion.  It has...

never been, nor will it ever be our intention to deceive a consumer. Due to a computer processing error, this instance of a rebate not being distributed on time occurred. We have since rectified the situation and will overnight the aforementioned rebate and doubled it, to the customer in hopes of maintaining their loyalty. The tracking number for that shipment is [redacted] Virbac makes it a priority to always provide exemplary products and services to our customers – it is because of their dedication to the company that we can further our mission of “shaping the future of animal health”.   Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] [redacted]            Thank you for the quick responses.  I have received my rebate.

Revdex.com:In the future you might consider finding a new company to handle sending out the rebate gift cards. So that they will be sent in the time frame stated on the rebate form. Rather than having to be reported over and over. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our sincerest
apologies for the delay.We have
re-issued [redacted]’s card and he should expect his new card in 7-15...

business
days in a plain white envelope.We also
went ahead a processed another claim for [redacted].Sincerely,
Virbac
Corporation

Our
sincerest apologies for the delay.
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We
ordered [redacted] an entirely new card in the amount of $40.00 and have sent it
via 2 day mail.  
Please
see the tracking number for [redacted]’s card.  
She
should receive it by tomorrow, April 5, 2016
[redacted]
Thanks,
 Virbac
Corporation

Revdex.com:I received the gift card rebate today in a UPS 2nd day air envelope. I'm accepting the response here, but I won't be doing business with this company in the future. It's not worth the hassle. 
Regards,
[redacted]

Dear Revdex.com, At Virbac, we pride ourselves on our continuous commitment to the consumer. Our rebate system is designed to give back to those who purchase our quality pet health products, and we take every measure to ensure that our customers get their rebates back and in a timely fashion.  It has...

never been, nor will it ever be our intention to deceive a consumer. Due to a computer processing error, this instance of a rebate not being distributed on time occurred. We have since rectified the situation and will overnight the aforementioned rebate, to the customer in hopes of maintaining their loyalty. Tracking Number is [redacted] Virbac makes it a priority to always provide exemplary products and services to our customers – it is because of their dedication to the company that we can further our mission of “shaping the future of animal health”. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted] Our sincerest apologies for the delay in sending your rebate. We would like to let you know that your rebate gift card was mailed to your address on Wednesday, May 18, 2016 and should arrive shortly. Again, we apologize for the inconvenience and the delay. Sincerely, Virbac...

Corporation

Good
afternoon,
Roman","serif";mso-fareast-font-family:"Times New Roman"">As it
relates to the complaint filed by [redacted], from [redacted] and who filed Claim #[redacted] for the amount of $10.00,
we intend to resolve the situation by the end of this week - Friday, November
20, 2015.
Please be
advised that this will be our fourth attempt to send him a rebate in the amount
of $10.00; but this one will be overnighted and will include a tracking number
proving it was delivered to his address.
Thank you.
[redacted]Revdex.comMESSAGE:On 11/20/15, Vice President of Virbac, Inc. promised to overnight payment on the same day.  No payment received.  This company repeatedly promises payment but never complies.  This has been their M.O. since April 2015 and never honor their rebates which is false advertisement.Please reopen my complaint.  Thank you.   [redacted]