Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Out of courtesy the company should issue a partial credit for the time and money I lost.
Regards,
[redacted]
Please see below regarding the customer’s statements: 1) Attached is an email correspondence with the customer stating that the warranty information on [redacted]’s website was incorrect and was in the process of being updated. However due to the incorrect information still on the THD website, Virtu USA would honor this information. The warranty on Virtu USA’s website specifically details [redacted] customers have a 1 year Manufacturer Warranty: http://www.virtuusa.com/warranty/. After this, there was no response back from the customer. 2) The initial contact we received from [redacted] regarding this case was on 9/1/16 through [redacted]’s portal. The [redacted] has a portal where they submit replacement requests to Virtu USA and it takes up to 1-2 business days for the request to be received. 3) The initial response for the request was to offer touch up paint due to this damage. However once [redacted] confirmed the damage was extensive, the replacement parts were offered. 4) There is a “No-Hassle” Policy with [redacted] customers and we cannot contact them directly. The only way we are able to provide updates is through emails with The [redacted] Reps. or via [redacted] portal. The replacement parts will be shipping out as soon as stock is available.
Hello Revdex.com,
I have reached out to Era Ford regarding the complaint, I am currently waiting to speak to the customer to resolve the issue and provide compensation for the inconvenience. I will provide an update once the problem is resolved.
if you should...
have any questions please feel free to contact me directly.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1) It was confirmed that the vanity has a TWO year warranty via email received directly from VIRTU.
2) The initial contact to VIRTU through [redacted] was 8/29 and five subsequent times after that.
3) VIRTU responded to, via [redacted], that replacement parts would not be available and when asked to remove these parts from an intact vanity, VIRTU declined.
4) At no time was I informed that these parts were out of stock and not available until 9/23 and would be shipped then. It is unlikely I would have filed a complaint if
a replacement parts order had been committed to by VIRTU.
I will expect to receive these parts no later than October 1
Regards.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Out of courtesy the company should issue a partial credit for the time and money I lost.
Regards,
[redacted]
Please see below regarding the customer’s statements: 1) Attached is an email correspondence with the customer stating that the warranty information on [redacted]’s website was incorrect and was in the process of being updated. However due to the incorrect information still on the THD website, Virtu USA would honor this information. The warranty on Virtu USA’s website specifically details [redacted] customers have a 1 year Manufacturer Warranty: http://www.virtuusa.com/warranty/. After this, there was no response back from the customer. 2) The initial contact we received from [redacted] regarding this case was on 9/1/16 through [redacted]’s portal. The [redacted] has a portal where they submit replacement requests to Virtu USA and it takes up to 1-2 business days for the request to be received. 3) The initial response for the request was to offer touch up paint due to this damage. However once [redacted] confirmed the damage was extensive, the replacement parts were offered. 4) There is a “No-Hassle” Policy with [redacted] customers and we cannot contact them directly. The only way we are able to provide updates is through emails with The [redacted] Reps. or via [redacted] portal. The replacement parts will be shipping out as soon as stock is available.
Hello Revdex.com,
I have reached out to Era Ford regarding the complaint, I am currently waiting to speak to the customer to resolve the issue and provide compensation for the inconvenience. I will provide an update once the problem is resolved.
if you should...
have any questions please feel free to contact me directly.
Regards,
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1) It was confirmed that the vanity has a TWO year warranty via email received directly from VIRTU.
2) The initial contact to VIRTU through [redacted] was 8/29 and five subsequent times after that.
3) VIRTU responded to, via [redacted], that replacement parts would not be available and when asked to remove these parts from an intact vanity, VIRTU declined.
4) At no time was I informed that these parts were out of stock and not available until 9/23 and would be shipped then. It is unlikely I would have filed a complaint if
a replacement parts order had been committed to by VIRTU.
I will expect to receive these parts no later than October 1
Regards.
[redacted]