Vision-strike-wear.com

Refund of as requsted was processedTransaction ID [redacted] Customer was made aware that the issue of the plaque was due to outside vendor (3rd party) and our company was unhappy with the quality of the plaques recently being produced with outside 3rd party vendor Customer was alerted to thisCustomer requsted a refund for said plaqueNo issue at all for the refundHave not received the information to process the refundCoins were shipped and received by customer at a cost of for shipping of coinsRefund of plaque and shipping of plaque has never been at issueOnce paypal informtion is received the cost of the plaque and the shipping for the plaque will be no issue for a total of will be hanled right away

Customer is highly inaccurate in their statement and has not stated with accuracy the situation neglecting to leave out key and and critical parts of the situationWe have this entire situation completely documented having saved all correspondence and can verify with detail each and every part of this situation with this personMr [redacted] has never returned the merchandise of the other customer to them even after we provided a prepaid postage return envelope mailed to his locationHis comments are a deflection to thisWe have the entire situation documented and his failure to return the merchandise to our other customer is fully detailed, documented knowing the full weight of the original order and having received confirmation from our other customer that he never returned the merchandiseWe have since printed an entirely new order for the customer who Mr [redacted] did not return the merchandise toThis is documented This customer was sent in error an orderThat part is correctThere was a production error whereby we mailed him another customers order and the other customer Mr [redacted] orderWe caught the error before their packages had even arrived at each of their own locationsEmails were sent out from production directly to each party letting them know of the error and that we would be correcting it quicklyMr [redacted] order was for a single sweatshirt and was less than in total purchaseThe other customer's order was over and consisted of a variety of productsThis is documented The customer that placed the larger order was very professional and very happy that we had let him know of the issue and that we were fixing it right awayThis is documentedMr [redacted] who is the individual filing the complaint was unresponsive initially to our attempts to coordinate the return of over of merchandise to our other customerThis is documented Multiple attempts to include as many as emails were sent to the Mr [redacted] with attached email (Return label) provided and a letter (email) whereby he was informed that attached was a return label and that all that was requested was that he print it out, affix it to the package and either return it to his mailbox for the mail carrier or hand it to the mail carrier when USPS returned fro delivery of daily mailOur production emails were polite and informativeMr [redacted] even after receiving no less than three emails and having been informed we would be sending return labels ignored our request and instead responded he wouldn't open the emailsThis is documented [redacted] then informed us a preppaid return envelope was to be mailedWe went ahead and did this as wellThis is documented Customer who placed the larger order received [redacted] mail and upon opening [redacted] mail discovered that [redacted] sent back his own personal and correct order that was correctly sent to [redacted] originallyIn other words [redacted] sent our other customer his own order and did not return the other customers plus order as requestedWe have evidence to support this because we have the weight of the original order sent to [redacted] in error, we have confirmation from our other customer who was to receive their order from [redacted] that upon opening the package that [redacted] returned [redacted] order of the sweatshirt to our other customer and not the other's customer orderThis is fully documented as well The complaint we feel is completely unfounded and as a small business we feel that we are the ones who are not at all being accurately described in this circumstances and that we have acted professionally to retrieve our merchandise on behalf of our customer who had placed their order and was wonderful in allowing us to help them get their orderWe have since printed a new order for themThis is also documented Mr [redacted] complaint is unfounded and has neglected to leave critical pieces of information in his description of the circumstances leading up to a complaint filed by him for merchandise he received and has confirmed receipt of and the lack of cooperation This dispute is unfounded and should anyone wish to receive the transcripts of the email exchange and our efforts to professionally correct this situation please feel free to contact us

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is just unfortunate that this business does not have better customer service or time management I understand that they may have a large volume of customers this time of year, but that is why I place my order early as to not have an issue like this It is actually very disappointing that I am given this excuse as I had made several attempts to contact this business and did not receive a response until I filed my complaint with Revdex.com Also, how can they say they are very busy and then still have time to regularly make posts on company's Facebook page? Obviously priorities are not managed well with this company Either they may need to consider closing this business or do a complete over-haul to ensure these sort of situations discontinue.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Customer has not placed an order with our companyWe have reviewed name, phone number, address and all details they have providedThere is no record whatsoever of an order placed with our company We have also reviewed our paypal account as well and show no order has been placedUnder paypal policy customer could have issued a claim or request for refund and we have also never received a paypal request from either from this customerWe are very sorry but the customer never placed this order with us and to report to Revdex.com that they have never received their order is due to the fact they never ordered it in the first place

Complaint: [redacted] I am rejecting this response because: yes the business did say they would refund my money However that is the only thing of truth to that whole statement At no point was it explained why I did not receive my plaque Also my paypal information was supplied to the gentleman on the phone Who I quote said "let me get off the phone and I will get right on this" I do not wish to play he said/she said Obviously vision strike wear is very experienced in deflecting blame as the other Revdex.com complaint shows I will gladly resubmit my refund information to the company However they would have to answer the phone first or respond to emails to receive it Sincerely, [redacted]

Sad the customer again is in completely in error [redacted] did not return the other customers orderMultiple people who have been involved have detailed information on the behavior, threats and details of [redacted] We look forward to meeting with the FTC and the Attorney General Of OregonIn fact we are quite appreciative that Mr [redacted] has sought fit to contact them and we look forward to disclosing our complete documentation with them which we have and its distribution to these parties

We are sorry but we disagree

Sir I see no order in our system from youSecondly we don't have credit card information and there is absolutely no way for us to process an order since credit card information is not provided to us including at the time of any sale where we only receive the last digits of a credit cardIf an order was placed it is placed by our customersGood luck

Mr *** was contacted by email from our customer service departmentWe employ active duty US Military personnel and the one that has been in contact with M *** commented to him in email that several of the coins were on back orderLike the first order we shipped and he received we would
have also shipped the balance of his order once they arrivedMike our customer servi e and active duty US Army personnel that heads our customer service department was emailing Mr *** and asked if we could ship the coins we had in stock for him followed by the balance once they arrivedWe did not receive a replyAs for the comment about the ripped off report that customer that made that report received his order and accidetilly another customers order at the same time but in stead of him sending the wrong order to our other customer along with a fully paid in full postage paid mail he decided to shift the blame to our company and made up through deflection and lies what did not transpireWe are very well aware of that customer and the fact his comments were made up of liesWe have companies and over a dozen staff members that have documented that customer as having received their order and in fact keeping the over in merchandise that did not belong to himSo it might be wise to learn about the total situation and circumstances before commentsing about something you do not have all the facts forThank you

** we worked together to get this resolvedThought the complaint was being removed as a result of your email to us and forward progress solving the problem

No email was received regarding the cancellationAlso the email for customer service was provided and our staff which responds to all inquiries also did not receive emailRefunds are typically never an issue but since the email was not received and because we custom print each item for each of our
customers we are unable to refund their purchases unless the request is made within a few days of purchase to prevent the printing to occur in the first placeWe are sorry this happened but find no fault in charging for something that was in fact ordered and not cancelled in a reasonable time frame

Complaint: ***I am rejecting this response because: The company's response is wrong, but it is in keeping with his reputation as documented here on the Revdex.com website in both the reviews and the complaints sections, as well as in his B- rating. Also a Google search of this company documents the poor service others have received from this company and also reveals that this individual has even been threatened with a lawsuit by the *** for inappropriate and offensive use of Marine Corp related imagery ***. As far as this company's claims of having documentation, I also have all documentation, including the recent email where he started a name-calling contest by calling me a "schmuck" Also, this company's ineptitude is indicated by the fact that he can't even get my name right.
But his response item #is priceless:
Customer who placed the larger order received *** mail and upon opening *** mail discovered that *** sent back his own personal and correct order that was correctly sent to *** originallyIn other words *** sent our other customer his own order and did not return the other customers plus order as requestedWe have evidence to support this because we have the weight of the original order sent to *** in error, we have confirmation from our other customer who was to receive their order from *** that upon opening the package that *** returned *** order of the sweatshirt to our other customer and not the other's customer orderThis is fully documented as well
Here he admits that I did in fact send the material I received to *** ***. He also admits that he didn't correctly fill the other customer's order since the package I sent to the other customer had never been opened. In other words, he never filled the other customer's order and is now trying to pass off more lies. If the other customer had been informed beforehand that he had been sent the wrong items, why did he open the package instead of re-mailing it unopened as I did?
I also filed a related complaint, #***., against *** *** ***, of Portland Oregon. In their reply, they also made claims and said they had sent me documentation that I never received. This entire situation reeks of an unethical company teaming with an unethical collection agency, or at least an employee thereof, to attempt to strong arm unwary customers into paying fraudulent bills after failing to correctly fill orders
All my documentation and further information will be sent to the FTC as well as to the Oregon Attorney General
This company and this person are a disgrace to all those who have served honorably with the USMC; and, as a veteran, I am ashamed and regretful that I did business with this company. I certainly would not want any of them to have had my back when I served
Sincerely,*** ***

Your order was shipped and the USPS tracker is ***As you will see your custom ordered, custom printed and custom added text was hand printed to your exact requestOrders placed are not off of the shelf and every order including ones like this that have individual custom
text are printed on demand in the order they are received

I am providing photos of the e-mail stating the order did not complete from the merchant, also provided is both of the orders listed on the websiteone of these orders a tracking number was provided for and the other one does not
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Customer was refunded in full as requestedThe requested coin was sold out during this very busy Holiday Season and customer was notified of the full refund which has been completed

Complaint: [redacted]I am rejecting this response because:
If you look up the tracking number supplied to me [redacted] on the USPS website it shows " The U.S. Postal Service was electronically notified by the shipper on October 9, 2016 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available."
It shows they expect to receive the item, it does not show that they have received the item. Also this is dated 10/09/2016, why was I told that my order shipped on 09/28/2016 ?  Why did it take a complaint to the Revdex.com to get this company to respond? 
I have no problem with the fact the items have to be custom made and that it takes time to do that, however I find the lack of communication and lack of honesty very concerning.  I truly have doubts it was actually shipped and that this was only provided due to contact with the Revdex.com, since the USPS has yet to receive anything two days after being notified of shipment. All of this could have been avoided if they would have just been honest and communicated in the first place.
Sincerely,[redacted]

customer has been asked to provide refund account information through paypal and this refund will be taken care of immediately like we have already requested from customer.

Complaint: [redacted]I am rejecting this response because:The proof is there, there is nothing to disagree with. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that...

this resolution is satisfactory to me.  Hopefully Vision Strike Wear will be encouraged to resolve matters more promptly in the future and avoid such unpleasant interactions.Sincerely, [redacted]