Vision-strike-wear.com

We apologise for the delay in responding. We have been extremely busy with all of our customers and am very sorry we cannot get back to everyone as quickly as we would like. This customer has been refunded in full and has had the full amount of their purchase refunded.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Sir I see no order in our system from you. Secondly we don't have credit card information and there is absolutely no way for us to process an order since credit card information is not provided to us including at the time of any sale where we only receive the last 4 digits of a credit card. If an...

order was placed it is placed by our customers. Good luck.

Refund of 10.00 as requsted was processed. Transaction ID [redacted]
Customer was made aware that the issue of the plaque was due to outside vendor (3rd party) and our company was unhappy with the quality of the plaques recently being produced with outside 3rd party vendor....

Customer was alerted to this. Customer requsted a refund for said plaque. No issue at all for the refund. Have not received the information to process the refund. Coins were shipped and received by customer at a cost of 5.22 for shipping of coins. Refund of plaque and shipping of plaque has never been at issue. Once paypal informtion is received the cost of the plaque 32.00 and the shipping for the plaque 13.21 will be no issue for a total of 45.21 will be hanled right away.

Sad the customer again is in completely in error. [redacted] did not return the other customers order. Multiple people who have been involved have detailed information on the behavior, threats and details of [redacted]. We look forward to meeting with the FTC and the Attorney General Of Oregon. In fact we are quite appreciative that Mr [redacted] has sought fit to contact them and we look forward to disclosing our complete documentation with them which we have and its distribution to these parties.

Customer has not placed an order with our company. We have reviewed name, phone number, address and all details they have provided. There is no record whatsoever of an order placed with our company We have also reviewed our paypal account as well and show no order has been placed. Under paypal...

policy customer could have issued a claim or request for refund and we have also never received a paypal request from either from this customer. We are very sorry but the customer never placed this order with us and to report to Revdex.com that they have never received their order is due to the fact they never ordered it in the first place.

Complaint: [redacted]I am rejecting this response because:
yes the business did say they would refund my money.  However that is the only thing of truth to that whole statement.  At no point was it explained why I did not receive my plaque.  Also my paypal information was supplied to the gentleman on the phone.  Who I quote said "let me get off the phone and I will get right on this"  I do not wish to play he said/she said.  Obviously vision strike wear is very experienced in deflecting blame as the other Revdex.com complaint shows.  I will gladly resubmit my refund information to the company.  However they would have to answer the phone first or respond to emails to receive it.    
Sincerely,[redacted]

Customer is highly inaccurate in their statement and has not stated with accuracy the situation neglecting to leave out key and and critical parts of the situation. We have this entire situation completely documented having saved all correspondence and can verify with detail each and every part of...

this situation with this person. Mr [redacted] has never returned the merchandise of the other customer to them even after we provided a prepaid postage return envelope mailed to his location. His comments are a deflection to this. We have the entire situation documented and his failure to return the merchandise to our other customer is fully detailed, documented knowing the full weight of the original order and having received confirmation from our other customer that he never returned the merchandise. We have since printed an entirely new order for the customer who Mr [redacted] did not return the merchandise to. This is documented.  
1. This customer was sent in error an order. That part is correct. There was a production error whereby we mailed him another customers order and the other customer Mr [redacted] order. We caught the error before their packages had even arrived at each of their own locations. Emails were sent out from production directly to each party letting them know of the error and that we would be correcting it quickly. Mr. [redacted] order was for a single sweatshirt and was less than 30.00 in total purchase. The other customer's order was over 120.00 and consisted of a variety of products. This is documented.
 
2. The customer that placed the larger order was very professional and very happy that we had let him know of the issue and that we were fixing it right away. This is documented. Mr [redacted] who is the individual filing the complaint was unresponsive initially to our attempts to coordinate the return of over 120.00 of merchandise to our other customer. This is documented.
 
3. Multiple attempts to include as many as 3 emails were sent to the Mr [redacted] with attached email (Return label) provided and a letter (email) whereby he was informed that attached was a return label and that all that was requested was that he print it out, affix it to the package and either return it to his mailbox for the mail carrier or hand it to the mail carrier when USPS returned fro delivery of daily mail. Our production emails were polite and informative. Mr [redacted] even after receiving no less than three emails and having been informed we would be sending return labels ignored our request and instead responded he wouldn't open the emails. This is documented.
 
4. [redacted] then informed us a preppaid return envelope was to be mailed. We went ahead and did this as well. This is documented.
5. Customer who placed the larger order received [redacted] mail and upon opening [redacted] mail discovered that [redacted] sent back his own personal and correct order that was correctly sent to [redacted] originally. In other words [redacted] sent our other customer his own order and did not return the other customers 120.00 plus order as requested. We have evidence to support this because we have the weight of the original order sent to [redacted] in error, we have confirmation from our other customer who was to receive their order from [redacted] that upon opening the package that [redacted] returned [redacted] order of the sweatshirt to our other customer and not the other's customer order. This is fully documented as well. 
6. The complaint we feel is completely unfounded and as a small business we feel that we are the ones who are not at all being accurately described in this circumstances and that we have acted professionally to retrieve our merchandise on behalf of our customer who had placed their order and was wonderful in allowing us to help them get their order. We have since printed a new order for them. This is also documented. 
 
7. Mr [redacted] complaint is unfounded and has neglected to leave critical pieces of information in his description of the circumstances leading up to a complaint filed by him for merchandise he received and has confirmed receipt of and the lack of cooperation.
 
8 This dispute is unfounded and should anyone wish to receive the transcripts of the email exchange and our efforts to professionally correct this situation please feel free to contact us.

Revdex.com:I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is just unfortunate that this business does not have better customer service or time management.  I understand that they may have a large volume of customers this time of year, but that is why I place my order early as to not have an issue like this.  It is actually very disappointing that I am given this excuse as I had made several attempts to contact this business and did not receive a response until I filed my complaint with Revdex.com.  Also, how can they say they are very busy and then still have time to regularly make posts on company's Facebook page?  Obviously priorities are not managed well with this company.  Either they may need to consider closing this business or do a complete over-haul to ensure these sort of situations discontinue.Sincerely, [redacted]

We are sorry but we disagree.

Revdex.com:I worked out the issue with the business and the matter has been resolved. I would like to remove this complaint or close it if at all possible. I am satisfied with the business response to my complaint.  Thank you Sincerely, [redacted]