Visions Inc.

We received customer *** *** watch for service? Upon inspection, we found that part of the case is broken.We have repaired the Movement 2x, first time in December and follow in August 2016.? We recently received the watch again for service however; instead or repairing the
existing broken part, we are willing to put a NEW MOVEMENT under warranty.We also estimated for a new case however; the case is not under warranty.? If customer wishes, they can send the watch to my attention; I will make sure that the watch will be repaired and in running condition before we ship out.I will give Mr*** *** a reasonable discount regarding the purchase of his new case if he wishes take us on the offer.? I’ll be waiting for customer response.?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It will be accepted if they send me a new clock at no charge to my home address without the hassle of? sending the original clock back
Regards,
*** ***

I have contacted the customer today and resolved the matter with herWe do require the original filled out warranty card or receipt to be sent with the watch for in warranty serviceThe customer did send a photo copy of the Macy's receipt, we will accept this as proof of purchase and cover the
service under warranty

[A default
letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I find that this resolution is satisfactory to me provided that Seiko repairs the watch fully
Regards,
*** ***

? I received customer complaint [redacted] letter we will contact the customer and allowed customerTo select another model to his liking.? If you have or need any further information regarding this customer,Please feel free to contact me directly since I’m handling Mr[redacted] warranty
issues.?