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Visionworks of America

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Reviews Retail Optical Goods Visionworks of America

Visionworks of America Reviews (133)

Dear Revdex.com, I thank you for bringing the complaint on behalf of our customer to our attention After review of the complaint, it was determined by the doctor's office that a refund would be given The refund of $is being processed for *** At Visionworks, we take great pride in the customer service we provide to our customers We welcome any opportunity in better serving our customers We want to take this time to apologize to [redacted] for any inconvenience and appreciate the opportunity to rectify the situation Thank you,Visionworks

Here at Visionworks of America, Inc., we strive to give our customers the best service possible We feel we have the right frames, the right people, and the right prices Unfortunately, there are times, when mistakes are made We appreciate our customers bringing to us concerns about customer service and strive to leave our customers feeling they've been taken care of In this instance, we have reached out to our customer and taken the necessary steps to ensure she feels she's been treated fairly and been heard, we were able to clear up the matter entirely and have refunded her the cost of the eye exam Both the customer and the company are happy that we were able to come to desirable conclusion In addition, to taking care of our customer, we have addressed the customer service issue in the store

Thank you for getting in touch with us regarding this customer’s concerns, we welcome opportunities to resolve any issues our customers may haveHere at Visionworks, we strive to provide an excellent customer experience for every customer who visits us, be it by walking into one our stores or giving us a call.It is our understanding that this customer was dissatisfied with the level of service she received when ordering contacts at one of our locations when trying to order a new set of contactsAt the time this customer concern was filed with the Revdex.com, our Territory Director attempted to contact her within days of the filingAt that time he left a message with his cell phone number so she could call him back at her convenienceOver the next few weeks, this same Territory Director attempted to call the customer with no answer and no response to messagesApproximately a month after the initial filing with the Revdex.com, the Territory Directory tried one last time to reach the customer at the phone number provided and left a message offering the customer an apology for her dissatisfaction with the hold time she experienced when calling the store (the basis for the filing with the Revdex.com) and left his cell phone number one last time.As of today, we have never received a return call from this customerWe were never able to voice our apology to this customer, and so we’d like to express to you, in hopes it will reach this customer, our sincerest apologies for this customers dissatisfaction with her service at our storeThe customer can rest assured, the issue has been addressed.Sincerely,Visionworks

Dear Revdex.com, Here at Visionworks we take pride in providing excellent customer service, and appreciate the opportunity to resolve any customer issues Ms [redacted] was contacted by our General Manager [redacted] who fully refunded Ms [redacted] on 5-23-2014, as the product that was ordered was not available The paperwork to reinstate benefits was also submitted to Ms [redacted] s insurance company on 5-23- Please contact me if you have any questions Sincerely, [redacted] Store Operations Associate Visionworks of America [redacted] ** [redacted] , Texas [redacted] Office: [redacted] Fax: [redacted]

We would like to take a minute to thank you for bringing this customer’s concerns to usPrivacy and protected health information is a very serious matter and therefore we take it very seriously when we here of an issue such as thisSome time has passed since this customer first filed her complaint with the Revdex.com, and while we did address this back when we first learned of the complaint, we owe you a response to this case.This customer came to you due to an experience in one of our stores where she felt she had witnessed a mishandling of her personal health information as well as customer service issuesAs previously stated, at the time of her initial complaint, one of our Territory Directors did reach out to the customer and discuss the issue with her at lengthShe was given assurances with regards to her concerns and the customer expressed satisfaction at the end of the conversation with our Territory Director.HIPAA compliance is something that we take very seriously as it is a matter of lawOur associates receive compliance training regularly as a whole and when issues such as this arise, also receive additional training on a personal levelThis customer, and others, can rest assured that this is not taken lightly as a company and all is well with regards to this customer’s particular situation.Thank you again for the opportunity to address this very important issue and bringing the situation to usWe appreciate being given the opportunity to make things right.Sincerely, Visionworks

Dear Revdex.com, Once again I thank you for bringing to our attention the complaint filed on behalf of our customer Ajoke [redacted] Attached is the copy of the receipt where refund was processed and given to the customer dated 02/17/ We apologize once again for any inconvenience and are grateful for the opportunity to resolve any issues Thank you, Visionworks

We would like to start by expressing our thanks for bringing to our attention the concerns of this customerWe, here at Visionworks, are committed to providing excellent customer service and appreciate the opportunity to resolve any customer issues.We are pleased to report that when this concern was first brought to us, we did reach out to this customer and her daughter to discuss the matter of concernThe concern entailed an issue with our Buy One Get One Free offerAt the time of this customers purchase, she purchased a single pair of glasses and instead of the Buy One Get One offer she was given 40% off her purchaseAfter talking with this customer’s daughter and explaining the promotion given to her mother, the daughter was very understanding and explained it to her motherAt this point, the customer was still disappointed in the promotion explanation and during the course of the conversation we learned that the customer could use a second pair of glasses for reading and she had a frame she could useWe offered to make her a set of single vision lenses to go into this frame at no cost whatsoever to the customerAccording to her daughter, the customer was very happy with our offer and they were going to make arrangements to go into the store with her frame to complete the order.We have checked back with that store and the customer and her daughter did make it in and were able to place the order and have since picked up the second pair of glassesWe believe we have satisfactorily addressed this customers concerns and she is very happy with the resolution from our understanding.Thank you again for coming to us with this customers concerns so that we may bring about a resolution that was in the best interest of this customer

Dear Revdex.com: Thank you for bringing us the concerns of this customer I have spoken to the General Manager of this location and he is willing to refund this customer's out of pocket costs for the contact lens examination this customer received in the amount $ As the customer has requested we not call him at the phone number he listed with the Revdex.com, our GM is attempting to reach him via email to offer the refund as an act of goodwill.Sincerely, Visionworks

Hello, I spoke with the customer and he had already gone into the store and received a refund I apologized for the service problem and listened to his concern I assured him that his complaint is being taken seriously I gave him my contact info and offered him a free pair of glasses for him or a family member I hope and do believe that the customer feels that the situation is resolved [redacted]

Dear Revdex.com, Thank you for uprising us on the complaint made on behalf of our customer Mr [redacted] The details of Mr [redacted] statement of the problem have been reviewed The territory director has made attempts to contact Mr [redacted] so that a resolution can be made Unfortunately, two messages have been left and the store is still waiting for a call back from Mr [redacted] The store has promised to give Mr [redacted] a few extra sets of contact lenses at no charge As always, Visionworks is committed to providing great customer service and welcomes each opportunity to better serve our customers We hope that Mr [redacted] will contact the store soon so that we may resolve this Kind Regards,Visionworks

Dear Revdex.com, Here at Visionworks we take pride in providing excellent customer service and appreciate the opportunity to resolve any customer issues Ms [redacted] was contacted by our Territory Director George Thomas, who met Ms [redacted] at the store to resolve the issue and provide her with her second pair of glasses We believe the issue has been resolved Please contact me if you have any questions Sincerely, [redacted] Store Operations Associate Visionworks of America EHouston St San Antonio, TX Office: ###-###-#### ext.# ***s@visionworks.com

Visited the Visionworks store in [redacted] , KY today No one greeted me when I came into the store Selected a pair of frames and went to the customer service desk The girl said, you have selected your frames She saw my prescription in my hand and said she would make a copy I gave her my insurance card and the only comment was go the desk over there and wait Not very friendly at all There were only customers ahead of me, but after min, I started looking at the technician When she seated the last person that was ahead of me, she saw me staring and said she would be with me in in min Another half hour later, I got up and decided to leave Went to the customer counter and told the same girl that waited on me that I have been waiting an hour and was leaving The only response I got was "okay" Did not say I'm sorry you had to wait or come back tomorrow or anything elseWill not go back to this store and will let everyone know about their poor customer service

Complaint: [redacted] That was a very eloquent response except for so much being left out and slurred to favor VisionworksI was treated with a lack of empathy and respect then and nowI am an older man, and have to use a caneThese are sunglasses, I'm disabled/retired and a veteranI live in ClevelandThe need for sunglasses limited in my caseI have kept them safe and in a caseThey were used only when necessaryOne day I puck them from the case and the frame falls apartI do not need different glasses or prescriptionBeing on a small social security budget, I can't just dole out moneyI am a big guy with a big voice so they call it yellingAdmit the frames were junkOwn up Visionworks! I am rejecting this response because: Regards, [redacted]

I have major issues with the "Buy One Get One 50%" offer by VisionworksFound in a SmartSource advertisement, I went to the Chicago/Elston Avelocation to select my glassesMy insurance, DavisVision, now works exclusively with VisionworksAfter totalling up the cost of my glasses, $798, the insurance added would have brought the cost down to $Now, looking at a second pair, the attendant told me the BOGOoffer didn't include insuranceThat meant I would have had to pay $for the both pairs! This offer is totally unethical, because it's not a deal at all, considering I would have paid $for both pairs with insuranceIn addition, they refuse to take partial payment, which I find is highly unusualIn a way, I'm glad I didn't order two pair, based on all the negative reviews about this companyI'm also keeping my fingers crossed that they don't mess up my order

Dear Revdex.com:Thank you for alerting us to this customers dilemma with her purchased contacts While we stand by the quality of our products, we understand that not every product will work for every customer We regret ***s initial dissatisfaction and are pleased to let you know that we have been in contact with her and will be issuing her a full refund for her purchase We will be in touch with the staff when she comes in for the refund so that she does not experience any difficulty in completing her return Our goal is our customer's satisfaction with our service and product, and while complications occaisionally arise, we strive to work them out one at a time We sincerely apologize for her inconvenience; we're glad we were given the opportunity to make it right.Sincerely,Visionworks

Dear Revdex.com: Thank you for apprising us of this gentleman's concerns regarding the issues expressed in his case with the Revdex.com We are always glad to be given the opportunity to resolve any questions our customers have and work with them for their satisfaction and peace of mind In this particular case, the customer had previously sent his concerns via email to [redacted] and our Territory Director had already attempted to contact the customer to resolve his issues Since that time, our TD has made another attempt, via email - the customer's preferred method of contact, and has been successful in reaching him and discussing his concerns We are pleased to report that the customer and our TD are working together to finalize a Refund for the customer Thank you again for your assistance to us in resolving this customer's concerns Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meFrom: [redacted] Sent: Sunday, January 11, 1:PMTo: info The company has contacted me to replace the lenses Regards, [redacted]

Dear Revdex.com: Thank you for advising of this customer's concerns We take pride in providing excellent customer service; however, every once in awhile complications do arise and we do our best to take care of them as we learn of any issue In this customer's case we have had one of our doctors speak with her and learn what we could about her situation and see what we could do for her The following is a summary of the issue and the resolution: The patient was seen for an eye glass exam on 9/5/ She came back to us on 3/14/for a contact lenses exam and trials were ordered for her On 3/21/she returned to the office complaining of dryness with the contact lens she had several follow up visits after that trying different combinations of material/modality and RX until her prescription was finalized on 4/30/ She purchased a day supply of dailies and day supply of week disposable contact lenses using her insurance discount Her complaint on the phone was that the doctor was patient and nice, but he did not let her know that her Rx for contact lenses would by approved as "medically necessary" by her insurance due to a condition She stated she contacted her insurance company at the end of the year and was told that her contact lenses would have been covered if they were medically necessary She also stated the office ordered her "wrong contact lenses on two occasions" I apologized to her regarding the miscommunication and her experience at the office I contacted the insurance company on her behalf but was told since her coverage has ended on 12/31/and so much time has lapsed, they cannot do anything for her I asked her what she would like us to do at this point and she wasn't sure but was unhappy with the outcome As a courtesy, I have asked the office to provide her with a day supply of her daily disposable contacts (she stated she was allergic to the two week disposables) The patient was satisfied with this outcome.Sincerely,Visionworks

Dear Revdex.com, As always, at Visionworks we pride ourselves in providing superb customer service and appreciate every opportunity to better serve our customers I thank you for allowing us to address Mr [redacted] complaint After careful review of the details to the complaint, the territory director for the store in question has informed me that the frames are being replaced at no cost to the customer The customer is satisfied with the resolution Thank you for allowing us to rectify the situation for our customer -Visionworks

Dear Revdex.com:Thank you for bringing ***’s concerns to our attention so that we may have the opportunity to address themWe work very hard to meet or exceed our patients’/customers’ satisfaction in providing affordable eye care and with a large selection of eyewear to choose fromHowever, once in a while, unexpected complications arise which are unfortunate and we try to work them out for our customers’ one at a time.We understand that when a customer comes into one of our stores looking for eye wear, they expect to have a large array of varying type’s frames to choose fromWe work closely with different well-known brands to provide a large selection of stylish and affordable framesSome of these are used in photo shoots with varying models to advertise the stylishness and variability of what we have to offerFashion changes every season and we change with itWe introduce new selections in the fall and the spring and we weed out frames that for whatever reasons clients seem to not care forAs these changes occur so frequently to give our customers the most up to date fashions and styles in eyewear, it isn’t always possible for us to update the pictures we have in our over stores across the country as often as fashion changesThe pictures in our stores are not meant to be deceptive at all, but to show examples of differently shaped faces with different frames to match those facesThis is one of the services our Eyewear Specialists are trained for- to help our customers find the frame that is affordable as well as being pleasing to their eyes.We understand ***’s frustration with being unable to purchase the frame he saw in the picture, and sincerely regret his displeasure that we were unable to find a model # for him to use in his searchIn attempting to rectify this situation for ***, several attempts were made to contact him via the phone number he provided, and several messages were left at said phone numberTo date, [redacted] has yet to call us backWe hope all is well, and welcome an opportunity in the future to assist him with his eyewear.In the meantime, we would again like to thank you for giving Visionworks the opportunity to serve and accommodate [redacted] We regret ***’s dissatisfaction with our service and apologize for any inconvenience he experienced.Sincerely, [redacted] ***Visionworks Of America

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Address: 108 East Hancock Street, Milledgeville, Georgia, United States, 31061

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