Visionworks of America

The company called yesterday after l submitted my complain to Revdex.com I am expecting a refundI guess its ok to remove complaint Thanks [redacted]

Here at Visionworks we take pride in providing excellent customer service and appreciate the opportunity to resolve customer issues Mr [redacted] was contacted by our Territory Director Ms [redacted] and she offered to refund Mr [redacted] the amount he paid for his lenses $ Please contact me if you have any questions

Complaint: [redacted] I am rejecting this response because: As of Aug the company states they refunded me in which they did not I showed a picture of what was refunded and there was never anything sent to me in regards to the free pair of glasses I did speak with someone from the company! They call during my work hours when I called the company back they were unable to assist me! Visionworks need to get their ducks in a row and stop stating untrue statements as to not being able to contact me I wouldn't have to notify the Revdex.com if they were responsive! Regards, [redacted]

I'd like to start off by saying that the staff of the Visionworks that I went to was very friendly and always willing to helpHowever, some of the employees lack understanding of the product and did not pay attention to what they were doing, but the main problem was the quality of the lensesOn October 28, I purchased a pair of glasses from Visionworks for the first time everA week later, I received the glasses and I knew something was off, but the staff insisted that I just needed to get used to the new glassesI week went by and I still could not see properly and was getting headaches so I took the glasses back and they remade themSomething was still off so after another week I took them back again and explained to one of the employees how it was the second time I take the glasses back and I described how I could only see through certain areas of the lensesShe examined the glasses and determined that the optical center was not in the correct placeIf the optical center is off, then it changes the prescription of the lensesNow, I have prescription of -on the left eye and -on the right eye so my eyes tend to be more sensitive to the changes in the optical centerSo, once again they had to remake the lensesI was very frustrated since only one out of the three employees I encountered was able to figure out the issueI got the glasses back and they were fineUnfortunately, my problem with the glasses was not doneThree weeks later, I notice a scratch like smudge on the right lensAt first I thought I had scratched the glasses, but the smudge kept expandingIt turns out that the anti-glare was coming offI took them back to the store and explained the issueAt first they assumed it was my fault, but then I explained how I only clean my lenses with the liquid cleaner and cloth that I purchased from their storeThe staff was very understanding and they agreed to replace the lensThey decided to replace both lenses just in case the defect was on both of the lensesA couple of days later, I picked up the glasses and once again, something was offI asked one of the employees if the technician has remembered to put the optical center in the correct place and the answer was noSo they remade the lenses once againI got them back at the moment and something was still a little off, but I decided to take them home and see if it was just meAfter about four days I kept getting a pressure/headache on the right side of my headI took the glasses back again and had them check the glasses, it turns out that they had still not gotten the optical center in the right placeOnce again, they replaced the lensesA few days later I got them back and they were fineNow, it's been about a month since the last time they fixed the glasses and once again the anti-glare is coming offThis makes it really hard to see through those areasThe quality of the lenses is very poorI've been wearing glasses for over nine years and I have never had so many issuesAs a result, I decided to go to a different optical and pay for a new pair of glasses with a new pair of lensesI'm just tired of having to keep going back to only receive more problemsNot to mention, my day warranty for Visionworks is long gone, which means I would have to pay to get the lenses fixedMy main point is that the staff was always helpful, but they lacked attention to detailUnfortunately the customer service I received was not enough to outweigh the fact that Visionworks had poor quality lenses and the lab technician could not get the optical center in the right placeI am very unlikely to recommend the lenses at Visionworks and will not be going back to for their services

Dear Revdex.com, Thank you for contacting us regarding this complaintAs always, we pride ourselves on our customer service and welcome every opportunity at Visionworks to better serve our customerIn this case, after reviewing the complaint by the Territory Director for the store, she has advised that a refund check was mailed to Ms [redacted] on Friday 8/12/ The Territory Director did leave a voice message for Ms [redacted] apologizing for the situation and also to give her cel phone #She still has not received a return call from Ms [redacted] but is going to continue to try to contact her again.We would like to express our sincerest apologies for the situation to Ms [redacted] and are thankful to have been able to rectify the situation so quickly Sincerely, Vsionworks

Dear Revdex.com: Thank you for letting us know that this customer had additional concerns regarding his case with the Revdex.com and our initial response to situation He responded to you, the Revdex.com, on January 23, that he was rejecting our offer as he wanted a full refund of his eye exam as well I have taken another look at his case and I see here that we have issued a corporate refund check for his glasses on 12/18/in the amount of $ Additionally, we have issued refunds for exam services, both on 1/18/in the amounts of $and $ It does take 7-days for our corporate office to process these corporate refunds and get the checks sent out to the customer However, clearly, as of the date of our response to you and days before his rejection of our response, we have already issued a full refund for every aspect of his visit with us If for some reason the customer does not receive his refunds in the next weeks, we welcome him to contact us and we will look into it further I have attached copies of each of the transactions indicating the refunds and their dates of issuance We trust this clears up any confusion or questions the customer had.Sincerely,Visionworks

Complaint: [redacted] I am rejecting this response because: 1st, I just DID NOT walk into the Oneonta, NY store, I called the end of October and was told on the phone the 1st available appointment for early afternoon was December 3, at 2:30pm When on the phone I was ASSURED that the BOGO would be in affect until January 6, 2016, OH AND BY THE WAY IS STILL IN AFFECT ACCORDING TO THE AD IN THE LOCAL NEWSPAPER IN ONEONTA, NY The buy one get one at 50% is for people who have INSURANCE The ONLY insurance I have is, as stated in the original complaint, is MEDICARE/MEDICAID, of which you DO NOT accept!!!! (EVERYTHING I HAVE JUST SAID WAS ALSO IN MY ORIGINAL COMPLAINT!!!!!!!!!!!!!!!!!! IF IT WAS READ) I was also told by whoever answers the phone that the premium lenses WERE INCLUDED which make it sound like no extra expense This to me is like a BAIT AND SWITCH it was and still is very misleading Especially when you are told that A FEWS DAYS before MY APPOINTMENT is when the BOGO was stopped I still feel I was taken advantage of, I also read the complaints that this store had on this same problem I will never go back here, and I have already told some of my friends of their practice I still also feel I should get some kind of money back because of the way of the advertising Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will not, however, be paying any service fees as I did not ever receive any glasses I just want Visionworks to take this matter out of collection since no merchandise was received Regards, Susan Zell

Dear Revdex.com, At Visionworks, we appreciate every opportunity to resolve any uprising issues or customer's concerns I was informed today by our territory director for store [redacted] that Ms [redacted] picked up her glasses on Saturday, October 29, We want to thank you once again for allowing us to rectify the situation for Ms [redacted] and apologize for the inconvenience Thank you, Visionworks

Dear Revdex.com, I thank you for informing us about the rejection to our response on behalf of Ms [redacted] We wanted to notify you that the area manager for the store has made attempts to contact Ms [redacted] leaving voice mails on separate occasions As always, At Visionworks we are committed to providing only the best of customer service and would like the opportunity to address and rectify the situation for Ms [redacted] Would you please inform Ms [redacted] to contact us at her earliest convenience so that we may resolve this for herThank you, Visionworks

Dear Revdex.com:We would like to thank you for apprising us of this customer's situation Visionworks is committed to providing excellent customer service, so when a customer feels they have received less than that excellence, we definitely want to know about it so that we make adjustments when and where necessary to ensure we continue with our superior track record of success in that and all areas for our customers In this particular case, we have been unable to make contact with the customer who has filed the case despite calling and verbally leaving messages with the gentleman who answered at the phone number provided on a few different occasions Given that we have not been able to speak with the customer regarding his issue we are unable to comment at length with regards to this particular situation As far as his concern regarding the possible cost and charges associated with the lenses, we are not able to discuss that either as we have no idea what type of prescription for lenses he had from his optometrist We would very much like to speak with him at length concerning the situation he describes in his case to you so that we may better understand his needs and how best to assist him We want all of our customer's to feel welcome and know that we are committed to providing them affordable quality eye wear Please let this customer know that we are more than willing to learn more about his particular situation so that we may gain insight as to what transpired and make any necessary changes Thank you again for your continued commitment, like ours, to honest and fair business practices.Sincerely,Visionworks

Dear Revdex.com, I thank you for bringing our customer [redacted] complaint to our attention After reviewing the details of the complaint, I have been informed by the store where Ms [redacted] visited that we will be issuing a refund of what was paid and the insurance portion will be returned to the insurance company Ms [redacted] was satisfied with the resolution At Visionworks, we pride ourselves in providing the best customer service and appreciate and welcome every opportunity to better serve our customers Kind Regards, Visionworks

Dear Revdex.com, I thank you for making us aware of the complaint on behalf of our customer [redacted] At Visionworks, it is always our commitment to provide only the best of customer service On May 10,the customer had another exam done and new contacts and eye wear were ordered The customer was happy with the outcome I thank you once again for bringing this to our attention and allowing us the opportunity to rectify the situation for our customer and want to apologize to our customer for any inconvenience Sincerely,Visionworks