Vistra Energy

I am filing this complaint based on my most recent interactions with Public Power. We are still unsure how we ended up signed with this company, somehow we were signed up by an unknown broker, after a couple years I got a job at *** I was testing their customer service software, it turns out my house was unknowingly signed up with their system. They are supposed to send renewal notices in the mail to their current customers, we never received and renewal letter, I called on Dec. 2 to cancel as it turns out when a customer cancels, the customer has to pay a $50 fee to cancel, but I am sure they are unable to show any proof or signed paperwork that show we willingly agreed to sign up with this company. I asked to speak to a manager to waive this $50 fee, and cancel we were told there was no manager available who would be able to waive such a fee. I was a former employee so I know I was being deceived by the representative on the phone. They claimed a manager was unavailable and call me back. I never got a call back. it seems fraudulent to charge $50 to a person unaware that they are being unfairly penalized to pay a higher rate per Kwh in a state that already has a high energy rate. The state charges currently $.9.56 per Kwh, I am being charged significantly more at over $.11 per Kwh Since February with no notification we were automatically renewed. I feel we have been victimized by this company's practices. I wonder if this company has had trouble in the past nor would be able to produce proof that these renewal notices were even mailed out, or to show proof whether or not we were fraudulently signed up to eventually force us to pay a higher deregulated energy rate for profit with no effective way to notify the customer of this. I Do not trust this company,they seemingly knowingly swindle people signed up with Public Power and unfairly charge them to opt out after profiting from charging a higher rate penalizing the customer by failing to provide renewal notices, and making it so that I cannot properly escalate my issues to a manager, I am still waiting on that call back. Tl:Dr: I was unknowingly signed up to this "service" and charged $50 to cancel, with upper management conveniently unavailable to effectively explain or rectify the situation

I've been using Tfor years, and had two service addresses under T I had contacted Tenergy on 7/18/2019 to terminate one of the service adress since the property was sold, and I was told that the power cannot be disconnected till next Monday. I won't mind to pay for additional two days, but on following Monday, Tcut the power of my other service address where I'm currently living. It is SUMMER TIME IN SOUTHERN TEXAS, and I don't think that's rocket science to figure the correct address to terminate the service!
I called several times again to get the power reconnected re-confirm the termination of service for the correct address. And I receive another final bill which ended on 7/23/2019 (now I have to pay for 4 additional days instead of 2), and I was charged via automatically pay. Last weekend, I found that T didn't actually terminate my service at that address and still kept sending me bill.
I called them again try to correct the mistake and even attached my final bill of natural gas as a proof that I've moved out. After that, I contact T again to follow up, but they refuse to expedite this case or to give me any feedback on the processing result. The representative even leave me incorrect ext. number so that I could not contact with the same representative I had conversation with. The call was finally transfer to a supervisor, but he refused to expedite the case either and told me that I had to wait 10-15 business days to check back again to see if the problem get solved.
I told them that this incorrect bill would be automatically charged in next ten calendar days, and I'm not supposed to pay for an incorrect bill caused by Ts mistake. I guess he doesn't care at all, kept repeating the same thing and refused to provide any effective direct contact info so that I can check back.
I've been calling Tfor more then 10 times to simply terminate the service, and still cannot get this problem solved. The customer support is rude and clueless. I'll definitely switch to another power company when my current contract expires.

Today I had a very unpleasant interaction with one the "Manager" from Trieagle energy. The manager identified as Delano, respond to superior Heather F. A system error or user error on the company's part, caused my services to be disconnected today.(Automated payment charged my previous account, an address I no longer live in, causing for my new address to go on past due) After the initial agent seemed to demonstrate little to no interest or knowledge on what my issue was I requested to have the call escalated to a supervisor, during my chat with Delano, the manager acknowledged the account error and suggested a ticket escalation. As I explained to Delano this will just delay the re connection. The only solution I was offered was to get my services connected again after the company messed it up, was to make another payment for the accounts new full valance. As I explained to Delano this is a huge inconvenience since there has already been money taken out of my account to charge this months bill and now I will have to pay another bill days after completing a full payment, I will have to wait after the weekend and up to 14 business days after to receive a refund I didn't even ask for. As a Manager and having already acknowledged the companies error, I believe the best way he could have proceeded was to credit my account with the same amount that had already been charged leaving me to just pay the differential to get my services connected again. Delano claimed that as a manager he did not have the authority to create a $25 courtesy credit and claimed to be highest level of escalation I could receive at the time. I requested to speak to somebody else above him or on his same position, all Delano could say was the ticket has been sent to "The back office". Delano claims to be part of Trieagle corporate branch and not being in a 3rd party call center. At the end I needed to create a $39.00 payment to finally get my services back on. As I had explain to Delano I am currently unemployed and this inconveniences created by the service company puts me in a tougher position than the one i'm already in. I have been charged $25, another $39.00, and had to spend about 12 hours without any electricity services in the *** region in the middle of June.

THIS COMPANY IS A SCAM !! somehow they claim they got referral from ppl and claimed I signed on with them and yet I never did . they over charged me over 1300.00 over a 7 month period .they claim they sent me a letter stating they would up my electric rate . BEWARE ANYONE WHO SIGNS UP WITH THIS COMPANY THE RATES BE CHEAPER AT FIRST BUT THEY WILL DOUBLE YOUR RATES.

I never write negative reviews, but I think in this case its worth it. Do yourself a favor and dont use these guys. I was in contract with them and had a decent rate for a year, contract ended and then they shot me up to the highest rate they possibly could (higher than the highest any other provider had and higher than the standard rates by the ***. I didn't cancel in time, which is my fault so I ate the cost, didn't complain and paid the bill. The day I received that bill I called them and cancelled which was almost 4 weeks before my next meter read. A month later I get a bill (with Public Power being the provider) with that same insanely high rate. I called them and they said it could take 1-2 billing cycles to remove me from their billing. Long story short, they are holding me hostage to this rate until they decide to get to my name on a list and work with *** to remove me. I spoke to customer service and management and they wont do anything for me and keep telling me its their policy. Lets be honest, its an administration issue. They will get to your cancellation when they get to it, thus the 1-2 month policy. In my opinion, this is terrible business and a terrible way to treat customers. There is no reason why this process cant be expedited, b/c customers shouldn't be held hostage to your ridiculous rates if they are out of contract and ask to be removed within a reasonable amount of time from the next meter read.

BEWARE!!!!! This is a SCAM!!!! If I could leave a negative star rating I would. I originally signed up with a “locked in low rate for two years” with Star Energy Partners. All I got was a significantly higher bill than I should have. At the end of my contract I called to cancel and was told they were being bought out and to go pound sand. For months I was told to call one company after another. Finally, I was forced to contact my state attorney general’s office in order to find out that Public Power was the owner of my account. My most recent bill was $151....had I not had Public Power, it would have been under $50 without them. I finally got this cancelled, but paid much more than I should have these past years. Do NOT fall for the great savings pitch of the door to door salesmen....you will just get swindled. I am disabled and told my salesman I was on a fixed income....how broken this country is when people will take advantage of the sick and elderly just to make a buck. I hope that our government finds a way to forever ban companies like this from taking advantage of people. What an absolute SCAM!!!

the worst company ever !!1 if you contract ends they will charge you 3x the bill.....
I been with them for many years I lost my debit card and forgot to update it with them long story short I go home to find no light at 9pm no one is there to take a payment automated system wont work online login wont work last I checked it was 2018 now im stuck a whole night with no light!!!!! what kind of company this day and age dont have an answering service are you kidding me I realize its my negligence that got me here however how can you not have an answering service or a better system ???

No problems for 10 months, then they raised my rate. The problem is that I had a 12 month fixed rate agreement. They refused to honor the agreement and make an adjustment, choosing to blame the increase on a "local transmission charge". Bad move...I'd rather pay more to an honest company. Make sure you monitor your bills monthly, as 3rd party suppliers are not regulated.

Terrible customer service. I signed a contract with these people for a lower rate 3 months ago. My bill has not been adjusted. I'm actually paying a lot more bc my agreement had expired and they never sent me notification that it was about to expire so they automatically renewed it for a year. A YEAR!! Originally it was for for 5 months. I called them and they said if I renew they would give me a lower rate and I wouldn't have to pay the cancellation fee. What a mistake! I should've paid the cancellation fee because this is my 3rd bill and they haven't made the adjustments. Actually I'm paying so much more. Every time I call they tell me that is was a computer error and it will be corrected for the next billing cycle. Not true. Called ask to speak to a supervisor they are never available and that someone will call me back. Never get the call. Stay away from this place they are scammers!!

Please view my 1 star as a negative number, as I feel I have been royally scr#wed by this company of thieves with who I have never signed any type of contract.. I have come to find out that they have taken over my account with Star Energy ( they told me that Star Energy had gone bankrupt) back in May , since this time I have seen my electric bill almost double what I was normally paying, in fact their rate for distribution was close to triple the price that my local power company would have charged. It was only after a few months of this that I discovered this robbery, when I contacted them they informed me that because I didn't have an agreement with them for the discounted rate I was placed at the full rate, I informed them that I had not given them permission for the full rate either and canceled only to be gouged with one last bill as it was a day after the last billing cycle. This is such a abuse and should not be legal, I will be reporting them to the Public Utilities Commission *** as well as my Congress Woman.

Revdex.com forces a minimum rating of ONE star. Please revise my ONE star rating to ZERO.
These unscrupulous operators slammed my account with *** and took over my account without my knowledge or permission. Their company name appears only in the smallest print on my *** bill. It is so easy to miss their scheme.
SCAM... SCAM... Stay away!

TriEagle advertised a free *** as a promo to sign up. After signing up for a 3 year fixed plan they simply reneged on their agreement, but waited until the rescission period expired to tell me this. To cancel the service, I would need to pay a penalty now. Under my contract I will spend more than $7500 over the next 3 years with this company, yet they aren't willing to fork over the $20 (their cost) of a *** as a "good faith promo". These people were rude and obstinate and hid behind the "you're outside your rescission period" as their only defense. I am sorry that I trusted them. Not worth the fight, but don't believe everything they tell you.

I received a bill from Public Power, LLC for service the previous year. I paid all my bills on time. I have records. Now, a year later, they suddenly sent a bill. And they're threatening my credit record. How is this legal?

I signed up with Public Power for a six month fixed rate. After that, my supplier fee jumped about $125.00 plus a month (of course during the summer months) and the percentage was outrageous. I changed back to Eversource immediately. Two months later I received a phone call from Public Power telling me I owed them a cancellation fee. NOT!! I told them I didn't agree to anything and if I ever agree to anything it would be a FIXED rate for a period of time. The representative looked at my account after me telling her this and said that I, indeed, didn't agree to anything and I didn't owe a disconnection fee. How many people do they really soak and people don't catch them charging for this? I call this fraud and DISHONEST behavior!! I shall NEVER do business with them again and told them to get me off of all mailing, etc. and I was turning them in to the Revdex.com, Dept. of Consumer Protection, the Public Utilities Regulatory Authority. They are scamming!! :(

I am a very efficient user of electricity with pretty stable usage over the year. Public Power was able to give me a great rate based on my stable electricity usage that is currently saving me money over what I would pay with the utility. In addition, Public Power has sent me a mailer every few months (I've received two so far) that gives me the choice of $25 gift cards (I chose ***, but there were lots of other restaurant chains and retailers listed to choose from). A great rate with $50 in *** certificates - I've been very satisfied.

I would never use this company again. After living in the *** area for 10 years and having used *** (also using other names as an energy company), I have found them to be the least customer service friendly electric company in the *** area. I "switched" electric companies which I've done many times. With my 850 credit score, I receive a lot of requests to switch at the end of a contract. When I switched to another company, I did as I have done many times in the past. I advised the company that I was "switching" not "moving out". They swear that according to their resources that I stated "move out". They have never shown a document showing that I requested a "move out". I have produced a document showing a "switch" in electric companies. Our of spite, (or ignorance), they turned off the electricity in the house causing the ice maker to thaw completely all over the kitchen floor along with ruining about $200.00 worth of meat in the freezer. The company shows no remorse for their actions just looking to protect themselves from "small claims" lawsuit. It is so much easier to just simply let friends and family know about this company and do my best to financially hurt their bottom line. This is not a customer service oriented electric company. This is a company that cares more for itself than it's customers. They have absolutely no caring for others. Please avoid ***, ***, *** Energy. Check the "power to choose" website and you will see their low rating when it comes to customer service. I always wondered why they had such a low rating when I had service with them. Now, I fully understand. I will never use them again.

My experience with this company made a bad impression on me because they don't check to see if some ppl that use their services don't verify that they have proof of residency where the services are being used at.The ppl that were at my residence without my permission initiated their services at my home without permission and left me in debt with my electric service provider not only with the bill with my Electric company and recently moved out in the middle of the night while I was gone leaving me with no electricity at all and I still have an outstanding bill behind it. I'm not trying to put down to company but I think they should do their diligence when it comes to new services with customers and where there initiated or cut on at

Absolutely awful experience. I just received my bill that was about $120 higher than normal. I renewed to a new rate in December but that was apparently only for new customers, and I was never notified. In one of the coldest months of the year, I got charged 11.49 cents instead of the 7.48 cents I signed up for. Even *** has a rate that is around 9 cents. The customer service agent tried to sell me into a 3 year contract as a help, which has a cancellation fee and is only .08 cents cheaper than ***. What a joke of a company.

I had a one year fixed rate contract with *** Each month they got my billing correct until the last month after I timely and cancelled according to the contract. But they billed me for the last month for the variable rate for which time I was still within the fixed rate. I noticed the error the day I received the bill and called the same day. I have now been dealing with them for 3 mos on this issue!!!!! For 3 mos. I have been hearing nothing but apologies that they are sorry for their mistake, they are getting me my refund because I was required to pay the bill so that my electric bill did not become past due, and that they are looking into why my refund has been delayed. I truly had no issue with the service while I had it, however, when it comes to them fixing their mistakes, do not hold your breathe that they will do it in a timely manner! Bill date was 11/1/17, bill received and my first call made on 11/6/17 s/w "customer agent" (name omitted for privacy). Customer agent indicated they would send to billing department for them to comment and get back to me within 5-7 business days as to why I was charged variable rate while during contract period. No call back received from *** I placed another call on 11/20/17 and s/w "customer agent" (name omitted for privacy) who indicated the request was pushed to billing department and refund was approved. Ball dropped on their end as to why nothing moved forward with this. I am to pay bill as is and I will receive refund check as difference from variable rate charged to contract rate I was under within 4-6 weeks. Any concerns, I can call and speak to team leads (names given but omitted here). Customer Agent called and left me a voicemail on 11/22/17 indicating that my refund check was approved and would be coming from corporate and indicated the amount and it would arrive in 4-6 weeks. As of 1/4/18 which is one day beyond the 6 weeks, refund check still had not arrived. I called *** again and spoke with floor manager (name omitted for privacy) who indicated it would take another 3-5 business days for him to get an answer to me from accounts payable as to status of my refund check and why it has yet to be received. He apologized for the inconvenience.

PUBLIC POWER is deceptive.
We enrolled online a few days ago.
FYI.. The enrollment is for oura weekend/ vacation home. Used ONLY on weekends. And 1 week in summer ( husband vacation time from job).
We received an email from this PUBLIC POWER company saying our enrollment was " refused". NEVER said reason for refusal. I had to call THEM to ask for reason of refusal. A rep. answered saying " we use too much air conditioner. What?!?! We are ONLY here 2 times a week! Not even the night of Sunday.
Company has a terrible , condescending manner communication to the public/ potential customers. It seems we were not even worthy of being told in the " refusal email" WHY they refused us as customers.
I'd like to point out, we pride ourselves in paying our bills way AHEAD of the due date & being very careful to save energy.
When we are here on weekends ( Summer time) we always make sure we only use lights in the rooms we are in.
We never leave lights on in any room that we are not there.
Even, when we leave on Sunday we disconnect tv, lamps from outlets!
During thevsummer,the AC is put on when we are here, but if we are gardening, walking outside, at a restaurant for a few hours, the AC is turned of!
IF it is very hot, & we are not here, we leave the AC but to a minimum that will NOT hurt our wallets AND the heat & humidity in a closed house will not damage the home. However, not " comfortably cool" for people to be inside.
Anyway, look at the other negative reviews, for this company. NOT good.
We would not recommend this company.
We give it a : Zero.
In fact after reading the complaints/ negative reviews we are
HAPPY we were refused & did not sign a contract with them!
Blessings can come from refusals!