[redacted] used a more robust program providing significant additional benefits (including FREE downloads for years) than what we provide to filers qualifying for free returns from the IRS websiteAs a one-time courtesy, we are issuing a refund to his credit card account.Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They stated that a copy of that part of the agreement was NOT included in one of the emails that they provided therefore they did NOT include this charge Please find the attached document that I received via their website No where in here does it state the charge for $which prompted me to ask "which page" and her responding that it was NOT INCLUDED Though I am not an attorney but that is fraudulent They can say they are in the right ALL DAY EVERYDAY but they are NOT being truthful which makes them deceitfulThey should include ALL paperwork and situations like this would not be happening [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Because of privacy, security and fraud prevention rules only customers can delete their accountsCustomer went to [redacted] at 01:EST on and deleted this accountAccordingly, this issue should be resolved
It’s unfortunate that [redacted] waited until April [redacted] at 01:EST to file his tax return, and then entered the incorrect information IRS required for signing his returnWhile a very small percentage of customers make this error, it happens from time to time and our customer service team provides prompt instructions on how to fix the error and re-file the return at no additional costWe regret that for whatever reason, perhaps anxiety over the timeliness of filing his return, [redacted] was unable to follow the instructions to fix and successfully re-file his returnWhile this was not a problem for thousands of other customers, we apologize for any inconvenience this caused [redacted] and have already issued a full credit for the amount paid
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAfter taking the tax return to H and R Block I was advised that tax returns for deceased individuals can not be sent on line they muse be mailedExTax should have know this One of the questions asked of me when I was filing the return was if it was for a deceased individual Sincerely, [redacted] ***
[redacted] did indeed prepare and e-file her federal tax return at [redacted] with an expected refund of $She chose to pay for her federal return from the proceeds of her refundThe ezTaxReturn cost for her federal return was $(see attached ezService Fee)The bank processing fee to pay from the proceeds of her refund was $(see attached Paying Out of Your Refund)Her return was accepted by IRS on 01.**at 08:ESTCivista Bank (TPG – Tax Products Group) received her refund, deducted $and disbursed $to [redacted] on 02.**(see attached Refund_Status)All charges (per attached) were clearly disclosed to [redacted] and approved by [redacted] before processingWe have no knowledge of any $charge or feeNeither ezTaxReturn.com nor Civista Bank charged, deducted or held $from [redacted] or her refund in any mannerA copy of [redacted] successive inquiries (and our responses) followsNote that our fees were explained several times, in accordance with the information on our website and [redacted] approvals [redacted] is obviously suffering some confusion, and we will be happy to refund our $fee if this will help ease her distress*** [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] **
*** *** ***’s complaint requires clarification: *** *** did not contact usHer mother made the call The comment “nothing in life is free” was not made by anyone at ezTaxReturn*** ***’s mother made this comment, and we merely agreed
Prior to hanging up, *** *** at ezTaxReturn stated, “Please stop screaming, if you continue to scream I will hang up the phone.” *** *** responded, loudly, “I don’t care if you hang up.” When asked, *** ***’s mother admitted that she did not see a TV commercial or an Internet ad, but that other people did and told her it was free*** *** writes, “On TV as well as on the Internet, EZTAXRETURN succinctly states that filing a tax return is free.” This is simply not trueezTaxReturn did no TV advertising in 2015, and unlike some competing tax companies, has never run a TV ad saying ezTaxReturn.com is freeLikewise, we do not advertise ‘free’ on the Internet(We do participate in an ***program to provide free returns for the underserved, but we never advertised this program, and it is only available through ***.)*** *** is allegedly a college student. Unfortunately, instead of relying on her own abilities, actions and good judgement, *** *** is relying on the hearsay of her parents and brother who admittedly never visited our website and never saw an advertisement from ezTaxReturn; but who are in turn relying on comments from others who “told them” our program is free *** *** further says, “At no time was there any notification or comment that it would cost $29.95!” There are several pages on our website (attached) before payment is authorized where payment is highlighted. For example… The “ezService Fee” page clearly says:“Your tax return is now ready to print and e-filePlease tell us how you would like to pay for the ezTaxReturn.com service.” The “ezCheckout” page clearly says:Your tax return is now ready to print and e-file.Below is an itemized list of the services you have selected: Federal return $29.95Total $To view, print and e-file your return, please provide your credit card information below.” At the bottom of the “ezCheckout” page, in bold typeface, is the statement “When you click submit, your credit card will be billed $29.95.”*** ***’s complaint is misguided and wrong. Nonetheless, as a gesture of goodwill, we are issuing a credit for $to her credit card
*** *** initially came directly to our website, started her return and subsequently logged outShe came back to our site via the FreeFile links on the *** website, and was given the appropriate discounts*** *** did not contact us about any problem or confusion through any of the
Contact Us links on our websiteWe called *** *** immediately after seeing this complaint and explained that she was only charged $and was able to successfully file her federal and state tax returns*** *** was satisfied with our explanation and said she would contact Revdex.com and withdraw the complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** has already deleted her information, so a proper response is a challengingHowever, if *** *** did what she reports (i.e., reach our website from the FreeFile link on ***) it is not possible to see a cost of $Even if *** *** did not qualify for a free federal return
(published prices on the website clearly show qualifications for free federal return and a cost of $to prepare and e-file a state return), the most a federal return would cost is $No other products or services are sold through the FreeFile link on ***There are no upsells or additional offersRegarding the desired settlement, *** *** has already deleted her informationPrices for services (FREE federal with clearly stated qualifications, for a federal return for taxpayers that don't qualify, and $for a state return) are clearly shown on the website as required and reviewed by IRS
There was a misunderstanding whereby *** *** did not know on what line of the a reported amount should be calculatedWe spoke with *** *** by phone yesterday and explained that her tax return is correctWe believe that this issue is now resolved to *** *** satisfaction
[redacted] e-filed 2015 federal and Maryland state returns on 07.**.2016 at 10:59 AM EST. On the same day at 2:00 PM EST [redacted] was notified by email that her federal return was rejected by IRS because her prior-year AGI entered in her e-file signature did not match IRS records. This information...
was also posted on [redacted]’s account page in our program with instructions on how to fix and resubmit her return at no additional cost. [redacted] did not return to the program un 11.**2016 at 8:22 AM EST. We have no record of [redacted] contacting our customer service department. [redacted] is requesting a copy of her 2016 tax return from us. However IRS is not yet accepting 2016 tax returns, so this is not possible. If this is an error and [redacted] wants a copy of her 2015 return, she will first need to re-file her return. Our customer service team will be happy to walk her through this process. We will reach out to her to determine if we can help.
[redacted] did indeed prepare and e-file her federal tax return at [redacted] with an expected refund of $7130. She chose to pay for her federal return from the proceeds of her refund. The ezTaxReturn cost for her federal return was $29.95 (see attached ezService Fee). The bank processing...
fee to pay from the proceeds of her refund was $29.95 (see attached Paying Out of Your Refund). Her return was accepted by IRS on 01.**.2016 at 08:28 EST. Civista Bank (TPG – Tax Products Group) received her refund, deducted $59.90 and disbursed $7070.10 to [redacted] on 02.**.2016 (see attached Refund_Status). All charges (per attached) were clearly disclosed to [redacted] and approved by [redacted] before processing. We have no knowledge of any $325. charge or fee. Neither ezTaxReturn.com nor Civista Bank charged, deducted or held $325 from [redacted] or her refund in any manner. A copy of [redacted] successive inquiries (and our responses) follows. Note that our fees were explained several times, in accordance with the information on our website and [redacted] approvals. [redacted] is obviously suffering some confusion, and we will be happy to refund our $29.95 fee if this will help ease her distress. [redacted]
** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] attempted to file a federal and MD state tax return. Her federal return was rejected by IRS because her taxpayer e-file PIN or prior-year adjusted gross income did not match IRS records. We attempted to help [redacted] correct this and resubmit her return with instructions on our...
website, with a phone call and an offer to help in an email. [redacted] was not amenable to help. We are refunding the $19.95 [redacted] paid for her MD state return via [redacted] immediately. Her federal return was prepared at no cost.
It’s unfortunate that [redacted] waited until April ** at 01:20 EST to file his tax return, and then entered the incorrect information IRS required for signing his return. While a very small percentage of customers make this error, it happens from time to time and our customer...
service team provides prompt instructions on how to fix the error and re-file the return at no additional cost. We regret that for whatever reason, perhaps anxiety over the timeliness of filing his return, [redacted] was unable to follow the instructions to fix and successfully re-file his return. While this was not a problem for thousands of other customers, we apologize for any inconvenience this caused [redacted] and have already issued a full credit for the amount paid.
Because of privacy, security and fraud prevention rules only customers can delete their accounts. Customer went to [redacted] at 01:29 EST on 02/**/2016 and deleted this account. Accordingly, this issue should be resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. After taking the tax return to H and R Block I was advised that tax returns for deceased individuals can not be sent on line they muse be mailed. ExTax should have know this. One of the questions asked of me when I was filing the return was if it was for a deceased individual.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They stated that a copy of that part of the agreement was NOT included in one of the emails that they provided therefore they did NOT include this charge. Please find the attached document that I received via their website. No where in here does it state the charge for $59.95 which prompted me to ask "which page" and her responding that it was NOT INCLUDED. Though I am not an attorney but that is fraudulent. They can say they are in the right ALL DAY EVERYDAY but they are NOT being truthful which makes them deceitful. They should include ALL paperwork and situations like this would not be happening. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] used a more robust program providing significant additional benefits (including FREE downloads for 3 years) than what we provide to filers qualifying for free returns from the IRS website. As a one-time courtesy, we are issuing a refund to his credit card account.Tell us why here...
[redacted] used a more robust program providing significant additional benefits (including FREE downloads for years) than what we provide to filers qualifying for free returns from the IRS websiteAs a one-time courtesy, we are issuing a refund to his credit card account.Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They stated that a copy of that part of the agreement was NOT included in one of the emails that they provided therefore they did NOT include this charge Please find the attached document that I received via their website No where in here does it state the charge for $which prompted me to ask "which page" and her responding that it was NOT INCLUDED Though I am not an attorney but that is fraudulent They can say they are in the right ALL DAY EVERYDAY but they are NOT being truthful which makes them deceitfulThey should include ALL paperwork and situations like this would not be happening [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Because of privacy, security and fraud prevention rules only customers can delete their accountsCustomer went to [redacted] at 01:EST on and deleted this accountAccordingly, this issue should be resolved
It’s unfortunate that [redacted] waited until April [redacted] at 01:EST to file his tax return, and then entered the incorrect information IRS required for signing his returnWhile a very small percentage of customers make this error, it happens from time to time and our customer service team provides prompt instructions on how to fix the error and re-file the return at no additional costWe regret that for whatever reason, perhaps anxiety over the timeliness of filing his return, [redacted] was unable to follow the instructions to fix and successfully re-file his returnWhile this was not a problem for thousands of other customers, we apologize for any inconvenience this caused [redacted] and have already issued a full credit for the amount paid
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAfter taking the tax return to H and R Block I was advised that tax returns for deceased individuals can not be sent on line they muse be mailedExTax should have know this One of the questions asked of me when I was filing the return was if it was for a deceased individual Sincerely, [redacted] ***
[redacted] did indeed prepare and e-file her federal tax return at [redacted] with an expected refund of $She chose to pay for her federal return from the proceeds of her refundThe ezTaxReturn cost for her federal return was $(see attached ezService Fee)The bank processing fee to pay from the proceeds of her refund was $(see attached Paying Out of Your Refund)Her return was accepted by IRS on 01.**at 08:ESTCivista Bank (TPG – Tax Products Group) received her refund, deducted $and disbursed $to [redacted] on 02.**(see attached Refund_Status)All charges (per attached) were clearly disclosed to [redacted] and approved by [redacted] before processingWe have no knowledge of any $charge or feeNeither ezTaxReturn.com nor Civista Bank charged, deducted or held $from [redacted] or her refund in any mannerA copy of [redacted] successive inquiries (and our responses) followsNote that our fees were explained several times, in accordance with the information on our website and [redacted] approvals [redacted] is obviously suffering some confusion, and we will be happy to refund our $fee if this will help ease her distress*** [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] **
*** *** ***’s complaint requires clarification: *** *** did not contact usHer mother made the call The comment “nothing in life is free” was not made by anyone at ezTaxReturn*** ***’s mother made this comment, and we merely agreed
Prior to hanging up, *** *** at ezTaxReturn stated, “Please stop screaming, if you continue to scream I will hang up the phone.” *** *** responded, loudly, “I don’t care if you hang up.” When asked, *** ***’s mother admitted that she did not see a TV commercial or an Internet ad, but that other people did and told her it was free*** *** writes, “On TV as well as on the Internet, EZTAXRETURN succinctly states that filing a tax return is free.” This is simply not trueezTaxReturn did no TV advertising in 2015, and unlike some competing tax companies, has never run a TV ad saying ezTaxReturn.com is freeLikewise, we do not advertise ‘free’ on the Internet(We do participate in an ***program to provide free returns for the underserved, but we never advertised this program, and it is only available through ***.)*** *** is allegedly a college student. Unfortunately, instead of relying on her own abilities, actions and good judgement, *** *** is relying on the hearsay of her parents and brother who admittedly never visited our website and never saw an advertisement from ezTaxReturn; but who are in turn relying on comments from others who “told them” our program is free *** *** further says, “At no time was there any notification or comment that it would cost $29.95!” There are several pages on our website (attached) before payment is authorized where payment is highlighted. For example… The “ezService Fee” page clearly says:“Your tax return is now ready to print and e-filePlease tell us how you would like to pay for the ezTaxReturn.com service.” The “ezCheckout” page clearly says:Your tax return is now ready to print and e-file.Below is an itemized list of the services you have selected: Federal return $29.95Total $To view, print and e-file your return, please provide your credit card information below.” At the bottom of the “ezCheckout” page, in bold typeface, is the statement “When you click submit, your credit card will be billed $29.95.”*** ***’s complaint is misguided and wrong. Nonetheless, as a gesture of goodwill, we are issuing a credit for $to her credit card
*** *** initially came directly to our website, started her return and subsequently logged outShe came back to our site via the FreeFile links on the *** website, and was given the appropriate discounts*** *** did not contact us about any problem or confusion through any of the
Contact Us links on our websiteWe called *** *** immediately after seeing this complaint and explained that she was only charged $and was able to successfully file her federal and state tax returns*** *** was satisfied with our explanation and said she would contact Revdex.com and withdraw the complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** has already deleted her information, so a proper response is a challengingHowever, if *** *** did what she reports (i.e., reach our website from the FreeFile link on ***) it is not possible to see a cost of $Even if *** *** did not qualify for a free federal return
(published prices on the website clearly show qualifications for free federal return and a cost of $to prepare and e-file a state return), the most a federal return would cost is $No other products or services are sold through the FreeFile link on ***There are no upsells or additional offersRegarding the desired settlement, *** *** has already deleted her informationPrices for services (FREE federal with clearly stated qualifications, for a federal return for taxpayers that don't qualify, and $for a state return) are clearly shown on the website as required and reviewed by IRS
There was a misunderstanding whereby *** *** did not know on what line of the a reported amount should be calculatedWe spoke with *** *** by phone yesterday and explained that her tax return is correctWe believe that this issue is now resolved to *** *** satisfaction
[redacted] e-filed 2015 federal and Maryland state returns on 07.**.2016 at 10:59 AM EST. On the same day at 2:00 PM EST [redacted] was notified by email that her federal return was rejected by IRS because her prior-year AGI entered in her e-file signature did not match IRS records. This information...
was also posted on [redacted]’s account page in our program with instructions on how to fix and resubmit her return at no additional cost. [redacted] did not return to the program un 11.**2016 at 8:22 AM EST. We have no record of [redacted] contacting our customer service department. [redacted] is requesting a copy of her 2016 tax return from us. However IRS is not yet accepting 2016 tax returns, so this is not possible. If this is an error and [redacted] wants a copy of her 2015 return, she will first need to re-file her return. Our customer service team will be happy to walk her through this process. We will reach out to her to determine if we can help.
[redacted] did indeed prepare and e-file her federal tax return at [redacted] with an expected refund of $7130. She chose to pay for her federal return from the proceeds of her refund. The ezTaxReturn cost for her federal return was $29.95 (see attached ezService Fee). The bank processing...
fee to pay from the proceeds of her refund was $29.95 (see attached Paying Out of Your Refund). Her return was accepted by IRS on 01.**.2016 at 08:28 EST. Civista Bank (TPG – Tax Products Group) received her refund, deducted $59.90 and disbursed $7070.10 to [redacted] on 02.**.2016 (see attached Refund_Status). All charges (per attached) were clearly disclosed to [redacted] and approved by [redacted] before processing. We have no knowledge of any $325. charge or fee. Neither ezTaxReturn.com nor Civista Bank charged, deducted or held $325 from [redacted] or her refund in any manner. A copy of [redacted] successive inquiries (and our responses) follows. Note that our fees were explained several times, in accordance with the information on our website and [redacted] approvals. [redacted] is obviously suffering some confusion, and we will be happy to refund our $29.95 fee if this will help ease her distress. [redacted]
** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] attempted to file a federal and MD state tax return. Her federal return was rejected by IRS because her taxpayer e-file PIN or prior-year adjusted gross income did not match IRS records. We attempted to help [redacted] correct this and resubmit her return with instructions on our...
website, with a phone call and an offer to help in an email. [redacted] was not amenable to help. We are refunding the $19.95 [redacted] paid for her MD state return via [redacted] immediately. Her federal return was prepared at no cost.
It’s unfortunate that [redacted] waited until April ** at 01:20 EST to file his tax return, and then entered the incorrect information IRS required for signing his return. While a very small percentage of customers make this error, it happens from time to time and our customer...
service team provides prompt instructions on how to fix the error and re-file the return at no additional cost. We regret that for whatever reason, perhaps anxiety over the timeliness of filing his return, [redacted] was unable to follow the instructions to fix and successfully re-file his return. While this was not a problem for thousands of other customers, we apologize for any inconvenience this caused [redacted] and have already issued a full credit for the amount paid.
Because of privacy, security and fraud prevention rules only customers can delete their accounts. Customer went to [redacted] at 01:29 EST on 02/**/2016 and deleted this account. Accordingly, this issue should be resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. After taking the tax return to H and R Block I was advised that tax returns for deceased individuals can not be sent on line they muse be mailed. ExTax should have know this. One of the questions asked of me when I was filing the return was if it was for a deceased individual.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They stated that a copy of that part of the agreement was NOT included in one of the emails that they provided therefore they did NOT include this charge. Please find the attached document that I received via their website. No where in here does it state the charge for $59.95 which prompted me to ask "which page" and her responding that it was NOT INCLUDED. Though I am not an attorney but that is fraudulent. They can say they are in the right ALL DAY EVERYDAY but they are NOT being truthful which makes them deceitful. They should include ALL paperwork and situations like this would not be happening. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] used a more robust program providing significant additional benefits (including FREE downloads for 3 years) than what we provide to filers qualifying for free returns from the IRS website. As a one-time courtesy, we are issuing a refund to his credit card account.Tell us why here...