There was an obvious misunderstanding, so we reached out to[redacted] to better understand this problem and her complaint. In theinterest of maintaining privacy and confidentiality, it’s only important to saythat the problem arose because a friend – known to [redacted] – filed theirreturn on...
the same computer as [redacted]. A browser issue on the computer,and not a system glitch, was responsible for the error. [redacted] wassatisfied with our response, and as a gesture of goodwill we are crediting the$29.95 she paid to prepare and e-file her federal return.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
There was an obvious misunderstanding, so we reached out to[redacted] to better understand this problem and her complaint. In theinterest of maintaining privacy and confidentiality, it’s only important to saythat the problem arose because a friend – known to [redacted] – filed theirreturn on...
the same computer as [redacted]. A browser issue on the computer,and not a system glitch, was responsible for the error. [redacted] wassatisfied with our response, and as a gesture of goodwill we are crediting the$29.95 she paid to prepare and e-file her federal return.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]