When I purchased my vehicle I was told I would get a hitch and backup camera installed but have yet to hear back from the GM as promised
I purchased my vehicle late October of and when I was trading in my truck I was told that they would give me a hitch which my old truck had and they would also install a backup camera because for some reason my truck was only one of that model that did not have itI use the hitch alot and if I would have known I was not going to get it with this truck I would have taken it off of my old one***, the tower manager told me that they would need to cut me a check for $as the backup camera was not compatible with my vehicle which did not make senseThe sales representative that I spoke with was *** *** but he quit the following weekThe tower manager that I also dealt with was *** but he also moved to another dealership and never responded to my questionsWhen I would get a hold of him he would tell me that he would check into it
In October I purchased a vehicle at the above noted establishment I also purchased "GAP" coverage insurance for this vehicle The vehicle was paid-off in April and I was informed by my bank that I was possibly entitled to a refund of fees for this insurance So I went to Viva Ford, was provided the necessary paperwork to submit and did so with letter from the bank showing loan paid in full The form indicated "8-weeks for processing." On June 6/I sent an email inquiring if refund request had been received, received an email on 6/stating "they were waiting for insurance company to process request On July 7/I sent another email for an update, received no response On August I was able to get in touch with the insurance company and was informed that my refund for $was sent to Viva on August 10, and could take up to days for them to process it So I waited...and on August 25, I sent an email to them letting them know I knew my check had been sen
Viva ford refuses to answer phone calls, leads us in wrong direction for situation at handNot even the manager is will to assist us
We had bought a Ford focus about a year ago from this place the car ended up being totalled so we worked with the gap insurance company open the claim and they paid for the portion of the car they needed to pay the rest of the portion of the loan that we had for the car needed to be covered through the warrantee refunds in the policy refunds which was a check that was supposed to be submitted from Viva Ford so we have tried to work with this company to settle the loan with the financing can manyThe people at Viva Ford refuse to answer our phone calls when we go into the office to speak to someone all of a sudden everybody's busy and nobody knows what we're talking about we have spoken with *** DATA To work with this company to settle the loan with first lightThey refuse to answer our phone calls when we go into the office to speak to someone all
Unethical Business Practices, Misleading Customer, Avoiding Customers, Unresolved Refund
I initially purchased a Fthrough VIVA Ford in early I additionally purchased an extended warranty, gap coverage and key replacement program through VIVA
In early November I began looking at purchasing another new truckI first went to VIVA having purchased through them in the pastWhen I showed up to the lot my first question was about current salesI spoke to a sales rep and was specifically told that FLariat Trims were currently $10,offSo I then began to look at themAfter finding a vehicle I liked and wanting to test drive it I was informed that the keys could not be foundAfter allowing time for them to continue to look I was informed that the truck did not have a $10,off dealNow on hour #I began to look at other less expensive trucksI went through different sale persons because they either didn't care to fully understand what I was looki
Viva Ford Customer Service has failed to return numerous calls regarding registration and billing information
I purchased a Ford F-on 10/08/from Viva Ford, and since leaving the lot, Viva Ford has on numerous occasions failed to answer my questions, or return my calls in regards to registration, license plates, or information regarding financingEvery time that I had called in regards to my registration, they transfer my call to a voice answering machine, and when I leave messages asking for a return call, they fail to return my call in a prompt mannerI have also asked to talk to the F&I representative in regards to the auto loan that Viva Ford has set me up with, the only reason he called me back was to inquire about my employment, not in regards to my questions about loansViva Ford has also failed to obtain my license plates and registration on timeIt is currently 12/7/2016, almost two months past the purchase date, and Viva Ford has still failed to get my lic
My daughter, *** *** and I purchased a car on November We are still awaiting a registration for this vehicle
My daughter, *** *** and I purchased a Chrysler from this dealership on November We were informed by the dealership that they would be able to register the car in Arizona for us and charged us the fees for said registrationSince the sale of the car, we were forced to sign a new *** of sale in December because of being overcharged on interest rate and GAP insurance that the bank had caughtIn January we had to play phone tag for two weeks with *** and another gentleman (stated he was sales manager) in order to get a new temporary tag for the car because the first temporary tag was set to expireThe new tag expires on March 2018, only a little over a week away, and phone tag has recommenced but is less successful then the last timeWe were informed that the new tags would arrive in the mail within to weeks of the J
vehicle delivery, did not receive a copy of my contract ,and I was lied to about requiring gap insurance, bad customer service
Saturday spetember 3rd I visited to purchase a vehicle and after agreeing to the price I was then sent to the financing room where the financing lady said I needed gap insurance that there is no choise so I added that insurance and after I signed I was expecting a copy of my contract and never received one and I asked to see the details on the contract and she stated the contract would be mailed and then I realized she had ran my credit to see who would give a better rate without my concent so now my score has lowered so then I was lended a vehicle to travel back to Albuquerque because my vehicle was going to be delivered and so that the person who would deliver my vehicle can go back in the vehicle I was lended well I was told my vehicle which is a ford fXXX XXXX was going to be delivered Monday the 5th and no one showed up and got a call Monday at 4pm to tel
horrible 1st buyers experience ,customer service was horrible haven't even had my car for 6mon and transmission gave out ,
I purchased my car in October neatlest to say I *** never purches another car from ford again customer service was horribleI've had my car for four moths and the transition gave outIt's a car I shouldn't be having these issues, I took my car in and again didn't appriciate the way my situation was handled
I bought vehicles December 7th, Viva did not pay off my trawithin the days and my direct payment was taken out againThey have yet to reimburse me the interest I had to pay It is now the end of April and I still have not received my registration for one of the vehicles, and my second set of temporary tags have expired They refuse to answer the phone or return phone calls This dealership is crooked and lie and swindle all day long The truck I bought had paint splashed all down the drivers side...it took me months to get them to buff this paint off There was a scratch on my car and this also took months to get this buffed They come up with a laundry list of excuses but there is never any progress in customer service My husband was called week ago and told they had over-nighted my registrationdays later...nothing Do not buy from Viva!!!
Paid off wrong vehicle
Back in December my husband decided to trade in his dodge RAM for f* the sales person obtain all information on the current loan to request pay off amountJanuary the 19th Chrysler capital call me to check on my payment I adviced them that I traded I'm vehicle and they should be receiving payoff doonI call hernan customer service and he provided me with ups tracking numberCheck was deliver to GM financial and it paid off Ford mustangThey made a huge mistake now it's affecting my credit and the still haven't returned the title to get money reimburse and pay off the right vehicle I just need this nightmare yo end and what's worse they never return my callsPlease help me
I can see why this business is not Revdex.com accreditedThey are horrible! They are rude, disrespectful, and degrading! We were sold a used vehicle which after less than a month of driving it, it had a cracked headThe refused to take the vehicle backNot only that but our new vehicle was in an accident and we had to take it to the body shopThe work that they charged the insurance company was never done and the gentleman I spoke with didn't even careHe literally told me, I cannot help you! I Strongly urge you to stay away at all costs!
The dealership sold me a used vehicle that they did not ownThey had no title and forced me to return the truck a week later
I went into the dealership to buy a used truckThe dealership informed me that they didn't have many trucks on the lot but that they had taken a couple vehicles in on trade, these vehicles were in the back of their sales lotI proceeded to look at a Ford F-Lariat Super-Crew 4x4, that they had taken in earlier in the dayThe asking price was $29,on this particular truckThe vehicle had 30,miles on it and looked brand new and very well taken care of, so I thought it was worth every pennyI did have a trade that I was upside down on and was willing to put down a down-payment of $3,to clear my negative equity in my Mazda I proceeded to work the numbers for this truck in their sales lounge because I did love the vehicleBefore I made any commitments I wanted to drive the truck, but they couldn't find the keys for the vehicle and
On May I purchased a Ford Explorer XLT from Viva Ford but the vehicle still has a problem with the touch screen and I dont have the SUV
On May I purchased a Ford Explorer XLT from Viva Ford but the vehicle has a few problems at the purchase timeThe Touch Screen was not working, tires damaged, the front windows were not working properly and the HVAC system in the rear area was not working
*** ***, the seller, helped us during the purchase process and to fix a few of these problems, everything was fixed except the HVAC and the Touchscreen
After weeks of work on the SUV, they have not been able to fix the Touch Screen nor the HVAC system of the rear
They have been just telling me all kind of excuses, up to the point where they don't answer the phoneThe latest information is the part is in backorder and they don't know when is going to arriveI have talked to the General Manager *** *** several times and all they said is "Wait until Monday, we
Waiting for license plates since November Already two paper plates expired They don't answer calls Was told they *** fix it and nothing
Bought a Ford Fucus from them on November Paper plates expired on January 3rd, and they never send the originals Called my sales associate and he asked me for a *** statement because they had "the wrong address." Send the statement and he promised to fix the problem Call them again for a new paper plate and still they didn't have my info Told them that my sales associate told me that they gave them my *** statement They didn't have anything I told them that my insurance called the NMVD and they were told that there weren't any information on my car Again they promised to fix it Now it is March 7, and my second paper plates expired, and no license plates Called the dealership and my sales associate but they don't answer the call They have my email address because I received marketing from them and
Bought the car in May, we've had temp plates, no title, plate or registration yetNo follow ups, now my bank wants to charge us 18% on our loan
A title, a plate, a registration, and taxes that were collected to go to the state of Michigan I was also asked to wire money and paid $and was told they would reimburse us and they never did We were told that a personal check was fine, our bank verified funds and they still wanted a wire transferWe went and did it right away and we have not received the same respect When they sent the 2nd temporary plate they told us we would get our title, registration, and plate soon Now, the 2nd one is ready to expireThis is our family vehicle, I need this vehicle to get my kids to and from schoolIf they can't perform the tasks that we paid for, then they need to reimburse us for all monies collected for title, registration, taxes to be paid to the state of Michigan, and we also want our wire transfer fee back for $ We have not bee
Viva advertised a sale on August 14, that a free laptop would be given for any new car purchased and financed with GECU which was not honored
We purchased a Ford Fusion August After financing was completed, I asked about computer Told our deal was too good, we aren't getting one Told saleman *** *** we would revisit on August when they detailed the car Manager agreed to honor the computer, asked for a week to get it On 8/salesman texted they are still waiting for funds from GECU Texted back 9/& 9/- ignored textsAttempted calling dealer leaving messages with mgrs- no call backs Visited the dealer spoke to ***, Mgr who agreed to follow through Reported back that Best Buy no longer had in stock until Friday 9/I texted they had a similar computer for $less *** texted back that they would do that and have it on 9/ 9/said check cut late, *** bring 9/27- no show, no response9/texted I will be on westside on 9/-told the
Most horrible and stressful experience I've ever hadI bought a car and took it home on July 4thUpon reviewing the contract closely at home, I saw some charges that did not make senseI went back the next day on July 5th to ask about it and the finance department told me the charges were for the extended warranty that I specifically said no toWhen he went to check the documents he showed me the papers that I "signed"I did not sign these documents and they forged my signature on the documentsI asked for copies of my old contract ( a new contract was made to take of the charges) and these documents with the forged signature and they would not let me have any copiesThey shredded the evidence and altered the date of the new contract to the 4th to make it seem like that was the original contractA family friend went back to check my documents a week later to see if they were there and these documents were obviously not thereNever go to Viva FordCheck your contractWhat a horrible act of forgery and dishonesty
I can see why this business is not Revdex.com accreditedThey are horrible! They are rude, disrespectful, and degrading! We were sold a used vehicle which after less than a month of driving it, it had a cracked headThe refused to take the vehicle backNot only that but our new vehicle was in an accident and we had to take it to the body shopThe work that they charged the insurance company was never done and the gentleman I spoke with didn't even careHe literally told me, I cannot help you! I Strongly urge you to stay away at all costs!
When I purchased my vehicle I was told I would get a hitch and backup camera installed but have yet to hear back from the GM as promised
I purchased my vehicle late October of and when I was trading in my truck I was told that they would give me a hitch which my old truck had and they would also install a backup camera because for some reason my truck was only one of that model that did not have itI use the hitch alot and if I would have known I was not going to get it with this truck I would have taken it off of my old one***, the tower manager told me that they would need to cut me a check for $as the backup camera was not compatible with my vehicle which did not make senseThe sales representative that I spoke with was *** *** but he quit the following weekThe tower manager that I also dealt with was *** but he also moved to another dealership and never responded to my questionsWhen I would get a hold of him he would tell me that he would check into it
In October I purchased a vehicle at the above noted establishment I also purchased "GAP" coverage insurance for this vehicle The vehicle was paid-off in April and I was informed by my bank that I was possibly entitled to a refund of fees for this insurance So I went to Viva Ford, was provided the necessary paperwork to submit and did so with letter from the bank showing loan paid in full The form indicated "8-weeks for processing." On June 6/I sent an email inquiring if refund request had been received, received an email on 6/stating "they were waiting for insurance company to process request On July 7/I sent another email for an update, received no response On August I was able to get in touch with the insurance company and was informed that my refund for $was sent to Viva on August 10, and could take up to days for them to process it So I waited...and on August 25, I sent an email to them letting them know I knew my check had been sen
Viva ford refuses to answer phone calls, leads us in wrong direction for situation at handNot even the manager is will to assist us
We had bought a Ford focus about a year ago from this place the car ended up being totalled so we worked with the gap insurance company open the claim and they paid for the portion of the car they needed to pay the rest of the portion of the loan that we had for the car needed to be covered through the warrantee refunds in the policy refunds which was a check that was supposed to be submitted from Viva Ford so we have tried to work with this company to settle the loan with the financing can manyThe people at Viva Ford refuse to answer our phone calls when we go into the office to speak to someone all of a sudden everybody's busy and nobody knows what we're talking about we have spoken with *** DATA To work with this company to settle the loan with first lightThey refuse to answer our phone calls when we go into the office to speak to someone all
Unethical Business Practices, Misleading Customer, Avoiding Customers, Unresolved Refund
I initially purchased a Fthrough VIVA Ford in early I additionally purchased an extended warranty, gap coverage and key replacement program through VIVA
In early November I began looking at purchasing another new truckI first went to VIVA having purchased through them in the pastWhen I showed up to the lot my first question was about current salesI spoke to a sales rep and was specifically told that FLariat Trims were currently $10,offSo I then began to look at themAfter finding a vehicle I liked and wanting to test drive it I was informed that the keys could not be foundAfter allowing time for them to continue to look I was informed that the truck did not have a $10,off dealNow on hour #I began to look at other less expensive trucksI went through different sale persons because they either didn't care to fully understand what I was looki
Viva Ford Customer Service has failed to return numerous calls regarding registration and billing information
I purchased a Ford F-on 10/08/from Viva Ford, and since leaving the lot, Viva Ford has on numerous occasions failed to answer my questions, or return my calls in regards to registration, license plates, or information regarding financingEvery time that I had called in regards to my registration, they transfer my call to a voice answering machine, and when I leave messages asking for a return call, they fail to return my call in a prompt mannerI have also asked to talk to the F&I representative in regards to the auto loan that Viva Ford has set me up with, the only reason he called me back was to inquire about my employment, not in regards to my questions about loansViva Ford has also failed to obtain my license plates and registration on timeIt is currently 12/7/2016, almost two months past the purchase date, and Viva Ford has still failed to get my lic
My daughter, *** *** and I purchased a car on November We are still awaiting a registration for this vehicle
My daughter, *** *** and I purchased a Chrysler from this dealership on November We were informed by the dealership that they would be able to register the car in Arizona for us and charged us the fees for said registrationSince the sale of the car, we were forced to sign a new *** of sale in December because of being overcharged on interest rate and GAP insurance that the bank had caughtIn January we had to play phone tag for two weeks with *** and another gentleman (stated he was sales manager) in order to get a new temporary tag for the car because the first temporary tag was set to expireThe new tag expires on March 2018, only a little over a week away, and phone tag has recommenced but is less successful then the last timeWe were informed that the new tags would arrive in the mail within to weeks of the J
vehicle delivery, did not receive a copy of my contract ,and I was lied to about requiring gap insurance, bad customer service
Saturday spetember 3rd I visited to purchase a vehicle and after agreeing to the price I was then sent to the financing room where the financing lady said I needed gap insurance that there is no choise so I added that insurance and after I signed I was expecting a copy of my contract and never received one and I asked to see the details on the contract and she stated the contract would be mailed and then I realized she had ran my credit to see who would give a better rate without my concent so now my score has lowered so then I was lended a vehicle to travel back to Albuquerque because my vehicle was going to be delivered and so that the person who would deliver my vehicle can go back in the vehicle I was lended well I was told my vehicle which is a ford fXXX XXXX was going to be delivered Monday the 5th and no one showed up and got a call Monday at 4pm to tel
horrible 1st buyers experience ,customer service was horrible haven't even had my car for 6mon and transmission gave out ,
I purchased my car in October neatlest to say I *** never purches another car from ford again customer service was horribleI've had my car for four moths and the transition gave outIt's a car I shouldn't be having these issues, I took my car in and again didn't appriciate the way my situation was handled
I bought vehicles December 7th, Viva did not pay off my trawithin the days and my direct payment was taken out againThey have yet to reimburse me the interest I had to pay It is now the end of April and I still have not received my registration for one of the vehicles, and my second set of temporary tags have expired They refuse to answer the phone or return phone calls This dealership is crooked and lie and swindle all day long The truck I bought had paint splashed all down the drivers side...it took me months to get them to buff this paint off There was a scratch on my car and this also took months to get this buffed They come up with a laundry list of excuses but there is never any progress in customer service My husband was called week ago and told they had over-nighted my registrationdays later...nothing Do not buy from Viva!!!
Paid off wrong vehicle
* the sales person obtain all information on the current loan to request pay off amountJanuary the 19th Chrysler capital call me to check on my payment I adviced them that I traded I'm vehicle and they should be receiving payoff doonI call hernan customer service and he provided me with ups tracking numberCheck was deliver to GM financial and it paid off Ford mustangThey made a huge mistake now it's affecting my credit and the still haven't returned the title to get money reimburse and pay off the right vehicle I just need this nightmare yo end and what's worse they never return my callsPlease help me
Back in December my husband decided to trade in his dodge RAM for f
I can see why this business is not Revdex.com accreditedThey are horrible! They are rude, disrespectful, and degrading! We were sold a used vehicle which after less than a month of driving it, it had a cracked headThe refused to take the vehicle backNot only that but our new vehicle was in an accident and we had to take it to the body shopThe work that they charged the insurance company was never done and the gentleman I spoke with didn't even careHe literally told me, I cannot help you! I Strongly urge you to stay away at all costs!
The dealership sold me a used vehicle that they did not ownThey had no title and forced me to return the truck a week later
I went into the dealership to buy a used truckThe dealership informed me that they didn't have many trucks on the lot but that they had taken a couple vehicles in on trade, these vehicles were in the back of their sales lotI proceeded to look at a Ford F-Lariat Super-Crew 4x4, that they had taken in earlier in the dayThe asking price was $29,on this particular truckThe vehicle had 30,miles on it and looked brand new and very well taken care of, so I thought it was worth every pennyI did have a trade that I was upside down on and was willing to put down a down-payment of $3,to clear my negative equity in my Mazda I proceeded to work the numbers for this truck in their sales lounge because I did love the vehicleBefore I made any commitments I wanted to drive the truck, but they couldn't find the keys for the vehicle and
On May I purchased a Ford Explorer XLT from Viva Ford but the vehicle still has a problem with the touch screen and I dont have the SUV
On May I purchased a Ford Explorer XLT from Viva Ford but the vehicle has a few problems at the purchase timeThe Touch Screen was not working, tires damaged, the front windows were not working properly and the HVAC system in the rear area was not working
*** ***, the seller, helped us during the purchase process and to fix a few of these problems, everything was fixed except the HVAC and the Touchscreen
After weeks of work on the SUV, they have not been able to fix the Touch Screen nor the HVAC system of the rear
They have been just telling me all kind of excuses, up to the point where they don't answer the phoneThe latest information is the part is in backorder and they don't know when is going to arriveI have talked to the General Manager *** *** several times and all they said is "Wait until Monday, we
Waiting for license plates since November Already two paper plates expired They don't answer calls Was told they *** fix it and nothing
Bought a Ford Fucus from them on November Paper plates expired on January 3rd, and they never send the originals Called my sales associate and he asked me for a *** statement because they had "the wrong address." Send the statement and he promised to fix the problem Call them again for a new paper plate and still they didn't have my info Told them that my sales associate told me that they gave them my *** statement They didn't have anything I told them that my insurance called the NMVD and they were told that there weren't any information on my car Again they promised to fix it Now it is March 7, and my second paper plates expired, and no license plates Called the dealership and my sales associate but they don't answer the call They have my email address because I received marketing from them and
Bought the car in May, we've had temp plates, no title, plate or registration yetNo follow ups, now my bank wants to charge us 18% on our loan
A title, a plate, a registration, and taxes that were collected to go to the state of Michigan I was also asked to wire money and paid $and was told they would reimburse us and they never did We were told that a personal check was fine, our bank verified funds and they still wanted a wire transferWe went and did it right away and we have not received the same respect When they sent the 2nd temporary plate they told us we would get our title, registration, and plate soon Now, the 2nd one is ready to expireThis is our family vehicle, I need this vehicle to get my kids to and from schoolIf they can't perform the tasks that we paid for, then they need to reimburse us for all monies collected for title, registration, taxes to be paid to the state of Michigan, and we also want our wire transfer fee back for $ We have not bee
Viva advertised a sale on August 14, that a free laptop would be given for any new car purchased and financed with GECU which was not honored
We purchased a Ford Fusion August After financing was completed, I asked about computer Told our deal was too good, we aren't getting one Told saleman *** *** we would revisit on August when they detailed the car Manager agreed to honor the computer, asked for a week to get it On 8/salesman texted they are still waiting for funds from GECU Texted back 9/& 9/- ignored textsAttempted calling dealer leaving messages with mgrs- no call backs Visited the dealer spoke to ***, Mgr who agreed to follow through Reported back that Best Buy no longer had in stock until Friday 9/I texted they had a similar computer for $less *** texted back that they would do that and have it on 9/ 9/said check cut late, *** bring 9/27- no show, no response9/texted I will be on westside on 9/-told the
Most horrible and stressful experience I've ever hadI bought a car and took it home on July 4thUpon reviewing the contract closely at home, I saw some charges that did not make senseI went back the next day on July 5th to ask about it and the finance department told me the charges were for the extended warranty that I specifically said no toWhen he went to check the documents he showed me the papers that I "signed"I did not sign these documents and they forged my signature on the documentsI asked for copies of my old contract ( a new contract was made to take of the charges) and these documents with the forged signature and they would not let me have any copiesThey shredded the evidence and altered the date of the new contract to the 4th to make it seem like that was the original contractA family friend went back to check my documents a week later to see if they were there and these documents were obviously not thereNever go to Viva FordCheck your contractWhat a horrible act of forgery and dishonesty
I can see why this business is not Revdex.com accreditedThey are horrible! They are rude, disrespectful, and degrading! We were sold a used vehicle which after less than a month of driving it, it had a cracked headThe refused to take the vehicle backNot only that but our new vehicle was in an accident and we had to take it to the body shopThe work that they charged the insurance company was never done and the gentleman I spoke with didn't even careHe literally told me, I cannot help you! I Strongly urge you to stay away at all costs!