Thank you for reaching out to us regarding this matterVivid Seats has been in contact with Ms [redacted] , and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Ms [redacted] will consider Vivid Seats for their future event ticket needsIf Ms [redacted] has any further questions or concerns regarding this or any other order, we encourage her to contact a member of our customer service teamRegards,Vivid Seats
Thank you for your responseAlthough Ms [redacted] continues to press forward with her claim, all our actions have fallen in line with the agrepolicies at checkout and we have offered a potential resolution, which Ms [redacted] has rejectedAs stated in the previous responses, we have a customer service team available for any additional questionsAs it stands, we consider this matter closed and we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a responseRegards,Vivid Seats
Complaint: [redacted] I am rejecting this response because:there's no way my wife will pay 425.28 for 2 tickets. the price of each ticket that was printed is 50.00 each,so you think charging your customers an extra 300 usd is OK? Sincerely, [redacted] ***
Complaint: I am rejecting this response because: as I previously stated no where while placing my order did the website disclose the amount I was to be chargedRegardless they consider the case closed it is far from closed according to meThis website is a joke and only wants to fraud consumers out of their money Sincerely, Andrea [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
As previously stated, we have gone outside our sales terms and provided a partial courtesy refund to Mr [redacted] in an effort to resolve the situation, which he acceptedAs Mr [redacted] has accepted this partial refund and we are unable to further assist him from a customer-service perspective.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with... individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of their order. Once our customer selected the listing they were interested in for Cirque du Soleil Varekai, they continued to the Login page which displays a detailed order summary on the right side. After the customer enters an email address to create an account, they then navigate to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge of $405.50 highlighted in bold text. At this point, our customers are presented with a check box that must be selected in order to continue with checkout signifying their agreement to our sales terms. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your tickets. All prices in US Dollars. All sales are final.” Directly above the “Place Order” button, our customer’s order total was reiterated with the bold statement: “By clicking ‘Place Order,’ your credit card will be charged $405.50.” Our customer then proceeded to select “Place Order”, at which time their order was complete.As a secondary marketplace, Vivid Seats is not affiliated with the event or and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. The prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demand. This means the majority of any ticket sold goes to the seller, not Vivid Seats. Information regarding face value is stated at the top of every ticket listing page clarifying, “Prices set by sellers, may be over face-value.” Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.As all order details, including the nature of their purchase, were sufficiently displayed prior to placing their order, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of their orderAlthough our customer has indicated that the listing was advertised as a three day event, this is inaccurateOur site is completely user-driven meaning all order details are either selected or in-put by the customerOur customer was prompted to select the event they were interested in and at this time selected the event which specifically stated, " [redacted] ***l Nationals - Night 2" on 1/10/and navigated to the ticket listing pageOnce a listing and quantity desired were selected, they continued to the Login page which displays a detailed order summary on the right side reiterating the event nameAfter the customer enters an email address to create an account, they then navigate to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge of $highlighted in bold textAt this point, our customers are presented with the message, “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.” Directly above the “Place Order” button, our customer’s order total was reiterated with the bold statement: “By clicking ‘Place Order,’ your credit card will be charged $940.67.” Our customer then proceeded to select “Place Order”, at which time their order was complete.As a secondary marketplace, Vivid Seats is not affiliated with the event or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersBecause our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry and agreed upon by our customer.As the event details only specified one date, and gave no indication otherwise, we maintain that the listing was properly advertised and our customer was sufficiently notified of this information prior to submitting their orderThis information was also clarified for our customer via emailAs all order details were sufficiently displayed prior to placing their order, we consider this matter closedIf our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department where they will be directed to discuss this matter with a manager.Regards,Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout processIn regards to Ms [redacted] statement about the service fees, it should be noted that as a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAll tickets listed on our site are owned and priced by individual sellers, not Vivid Seats, based on those sellers' assessments of changing factors such as customer demandThis means the price is not based on the tickets' original price, or face value, and may change at any timeIt also means that the largest portion of any order placed in our marketplace goes directly to the seller; the service and delivery charges are the only proceeds that go to Vivid SeatsBased on a range of factors, the service charge covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding resellers and verifying that their tickets are authentic and validIt also funds our software development and industry-leading website security, enabling us to keep transactions secure and provide the support of our 100% Buyer GuaranteeThis information is readily available on our FAQ page (support.vividseats.com/support/home)We have been in contact with Ms [redacted] regarding this issue and have reached an amicable resolutionWe hope she will consider Vivid Seats for her future ticketing needs and, as always, our customer service team is available to handle any additional concerns that Ms [redacted] may have; as it presently stands, we consider this matter resolvedRegards,Vivid Seats
Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ We are sorry to hear about Mr. [redacted] dissatisfaction, but appreciate this opportunity to address his concerns. Mr. [redacted] sold tickets on Vivid Seats on 5/16/15 and he will be paid $216.00 in the coming days. The terms he agreed to when he... created his listing clearly stated that he would be paid after delivery of the tickets. This was stated on the very first page of the ticket listing process, where it reads "You will be paid 7 days after confirmation that our buyer received their tickets." (http://www.vividseats.com/sell/overview.html) Mr. [redacted] will be paid per the terms he agreed to at the time he created his listing. His desired resolution for free Super Bowl Tickets is without basis, and will not be met. We consider this matter closed.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11083181, and find that this resolution is satisfactory to me Sincerely, Joanna [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Nevertheless the statement "We have attempted to contact Mr [redacted] regarding this issue, but have been unable to reach him" is not correct, I was contacted by a representative Sincerely, [redacted]
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsOn 01/03/2016, Mr [redacted] purchased tickets to see AC/DC on 03/23/This event was later postponed by the artist and/or venue for a later dateOn 03/07/16, we contacted Mr [redacted] to inform them of this date changeThey have since indicated that they would no longer be able to attend, to which it should be noted that Mr [redacted] would not be able to receive a refund for a postponed event per the agrepolicies at checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”Vivid Seats has been in contact with MrKraft, and while we maintain we are not at fault, in the interest of customer service both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Mr [redacted] will consider Vivid Seats for their future event ticket needsIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Thank you for reaching out to us regarding this issueWe appreciate the opportunity to address Mr [redacted] concernsAs a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of their service fees, so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of an orderWhen a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right sideAfter the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge highlighted in redThe prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demandThis means that ticket prices can fluctuate at any time, and sellers are notified as soon as an order is placedThis practice is disclosed and made transparent throughout our website and the order processBecause customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industryThis policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.”Vivid Seats has been in contact with Mr [redacted] and both parties have found an amicable resolutionAs such, we consider this matter resolvedIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because: I want everyone to be aware what a scam ViVid Seats isI have seen other complaints online ( [redacted] ) where people complained about similar issues - the price was listed a different amount and when they paid with their credit card, they were charged a different amountEven though Vivid seats claim this case closed, I want everyone to be aware that this company is a scamYes, I lost $and it seems like there is nothing that can be doneI paid $for a concert that I won't be able to attendThe customer reps were unprofessional, we called several times to resolve the issue and got disconnected or were directed to an automated system I will do my best to inform others about this scam company so that they don't fall into a similar situation that I didIt creates distress and depression to the customers who have lost a lot of moneyThis is their hard earned money; not money that can just be thrown away to a scam companyThis case will never be closed Sincerely, [redacted] ***
Thank you for reaching out to us regarding this issueVivid Seats has been in contact with Mr [redacted] , and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Mr [redacted] will consider Vivid Seats for their future event ticket needsIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Complaint: I am rejecting this response because:Once again Vivid Seats refuses to acknowledge the problem at hand They offer a promotion...when you click on that promotion or follow through with the promotion code, you are able to get all the way to the checkout screen which then tells you that the promotion is invalid In this case, I have provided my phone number, my email address and my mailing address for Vivid Seats to reach out to me They refuse, because they know that they are wrong How can I place an order with them, if they are refusing to honor my coupon code I have called customer service numerous times and have not gotten a phone call back Very disappointed in the lack of customer service and how this case has been open one month and no one seems to care or do anything I will be calling my Attorney General over this Sincerely, Brandon [redacted]
Complaint: [redacted] I am rejecting this response because:Regardless of the sellers posted policy, I contacted them in what I would consider a very timely manner to cancel this transaction Vivid seat is simply hiding behind their policy because they know that consumers don't have the power or resources to fight back so they simply bully them into giving up Sincerely, Ethan [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for reaching out to us regarding this matterVivid Seats has been in contact with Ms [redacted] , and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Ms [redacted] will consider Vivid Seats for their future event ticket needsIf Ms [redacted] has any further questions or concerns regarding this or any other order, we encourage her to contact a member of our customer service teamRegards,Vivid Seats
Thank you for your responseAlthough Ms [redacted] continues to press forward with her claim, all our actions have fallen in line with the agrepolicies at checkout and we have offered a potential resolution, which Ms [redacted] has rejectedAs stated in the previous responses, we have a customer service team available for any additional questionsAs it stands, we consider this matter closed and we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a responseRegards,Vivid Seats
Complaint: [redacted] I am rejecting this response because:there's no way my wife will pay 425.28 for 2 tickets. the price of each ticket that was printed is 50.00 each,so you think charging your customers an extra 300 usd is OK? Sincerely, [redacted] ***
Complaint: I am rejecting this response because: as I previously stated no where while placing my order did the website disclose the amount I was to be chargedRegardless they consider the case closed it is far from closed according to meThis website is a joke and only wants to fraud consumers out of their money Sincerely, Andrea [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
As previously stated, we have gone outside our sales terms and provided a partial courtesy refund to Mr [redacted] in an effort to resolve the situation, which he acceptedAs Mr [redacted] has accepted this partial refund and we are unable to further assist him from a customer-service perspective.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with... individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of their order. Once our customer selected the listing they were interested in for Cirque du Soleil Varekai, they continued to the Login page which displays a detailed order summary on the right side. After the customer enters an email address to create an account, they then navigate to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge of $405.50 highlighted in bold text. At this point, our customers are presented with a check box that must be selected in order to continue with checkout signifying their agreement to our sales terms. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your tickets. All prices in US Dollars. All sales are final.” Directly above the “Place Order” button, our customer’s order total was reiterated with the bold statement: “By clicking ‘Place Order,’ your credit card will be charged $405.50.” Our customer then proceeded to select “Place Order”, at which time their order was complete.As a secondary marketplace, Vivid Seats is not affiliated with the event or and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. The prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demand. This means the majority of any ticket sold goes to the seller, not Vivid Seats. Information regarding face value is stated at the top of every ticket listing page clarifying, “Prices set by sellers, may be over face-value.” Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.As all order details, including the nature of their purchase, were sufficiently displayed prior to placing their order, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of their orderAlthough our customer has indicated that the listing was advertised as a three day event, this is inaccurateOur site is completely user-driven meaning all order details are either selected or in-put by the customerOur customer was prompted to select the event they were interested in and at this time selected the event which specifically stated, " [redacted] ***l Nationals - Night 2" on 1/10/and navigated to the ticket listing pageOnce a listing and quantity desired were selected, they continued to the Login page which displays a detailed order summary on the right side reiterating the event nameAfter the customer enters an email address to create an account, they then navigate to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge of $highlighted in bold textAt this point, our customers are presented with the message, “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.” Directly above the “Place Order” button, our customer’s order total was reiterated with the bold statement: “By clicking ‘Place Order,’ your credit card will be charged $940.67.” Our customer then proceeded to select “Place Order”, at which time their order was complete.As a secondary marketplace, Vivid Seats is not affiliated with the event or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersBecause our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry and agreed upon by our customer.As the event details only specified one date, and gave no indication otherwise, we maintain that the listing was properly advertised and our customer was sufficiently notified of this information prior to submitting their orderThis information was also clarified for our customer via emailAs all order details were sufficiently displayed prior to placing their order, we consider this matter closedIf our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department where they will be directed to discuss this matter with a manager.Regards,Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout processIn regards to Ms [redacted] statement about the service fees, it should be noted that as a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAll tickets listed on our site are owned and priced by individual sellers, not Vivid Seats, based on those sellers' assessments of changing factors such as customer demandThis means the price is not based on the tickets' original price, or face value, and may change at any timeIt also means that the largest portion of any order placed in our marketplace goes directly to the seller; the service and delivery charges are the only proceeds that go to Vivid SeatsBased on a range of factors, the service charge covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding resellers and verifying that their tickets are authentic and validIt also funds our software development and industry-leading website security, enabling us to keep transactions secure and provide the support of our 100% Buyer GuaranteeThis information is readily available on our FAQ page (support.vividseats.com/support/home)We have been in contact with Ms [redacted] regarding this issue and have reached an amicable resolutionWe hope she will consider Vivid Seats for her future ticketing needs and, as always, our customer service team is available to handle any additional concerns that Ms [redacted] may have; as it presently stands, we consider this matter resolvedRegards,Vivid Seats
Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ We are sorry to hear about Mr. [redacted] dissatisfaction, but appreciate this opportunity to address his concerns. Mr. [redacted] sold tickets on Vivid Seats on 5/16/15 and he will be paid $216.00 in the coming days. The terms he agreed to when he... created his listing clearly stated that he would be paid after delivery of the tickets. This was stated on the very first page of the ticket listing process, where it reads "You will be paid 7 days after confirmation that our buyer received their tickets." (http://www.vividseats.com/sell/overview.html) Mr. [redacted] will be paid per the terms he agreed to at the time he created his listing. His desired resolution for free Super Bowl Tickets is without basis, and will not be met. We consider this matter closed.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11083181, and find that this resolution is satisfactory to me Sincerely, Joanna [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Nevertheless the statement "We have attempted to contact Mr [redacted] regarding this issue, but have been unable to reach him" is not correct, I was contacted by a representative Sincerely, [redacted]
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsOn 01/03/2016, Mr [redacted] purchased tickets to see AC/DC on 03/23/This event was later postponed by the artist and/or venue for a later dateOn 03/07/16, we contacted Mr [redacted] to inform them of this date changeThey have since indicated that they would no longer be able to attend, to which it should be noted that Mr [redacted] would not be able to receive a refund for a postponed event per the agrepolicies at checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”Vivid Seats has been in contact with MrKraft, and while we maintain we are not at fault, in the interest of customer service both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Mr [redacted] will consider Vivid Seats for their future event ticket needsIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Thank you for reaching out to us regarding this issueWe appreciate the opportunity to address Mr [redacted] concernsAs a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of their service fees, so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of an orderWhen a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right sideAfter the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge highlighted in redThe prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demandThis means that ticket prices can fluctuate at any time, and sellers are notified as soon as an order is placedThis practice is disclosed and made transparent throughout our website and the order processBecause customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industryThis policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.”Vivid Seats has been in contact with Mr [redacted] and both parties have found an amicable resolutionAs such, we consider this matter resolvedIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because: I want everyone to be aware what a scam ViVid Seats isI have seen other complaints online ( [redacted] ) where people complained about similar issues - the price was listed a different amount and when they paid with their credit card, they were charged a different amountEven though Vivid seats claim this case closed, I want everyone to be aware that this company is a scamYes, I lost $and it seems like there is nothing that can be doneI paid $for a concert that I won't be able to attendThe customer reps were unprofessional, we called several times to resolve the issue and got disconnected or were directed to an automated system I will do my best to inform others about this scam company so that they don't fall into a similar situation that I didIt creates distress and depression to the customers who have lost a lot of moneyThis is their hard earned money; not money that can just be thrown away to a scam companyThis case will never be closed Sincerely, [redacted] ***
Thank you for reaching out to us regarding this issueVivid Seats has been in contact with Mr [redacted] , and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Mr [redacted] will consider Vivid Seats for their future event ticket needsIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Complaint: I am rejecting this response because:Once again Vivid Seats refuses to acknowledge the problem at hand They offer a promotion...when you click on that promotion or follow through with the promotion code, you are able to get all the way to the checkout screen which then tells you that the promotion is invalid In this case, I have provided my phone number, my email address and my mailing address for Vivid Seats to reach out to me They refuse, because they know that they are wrong How can I place an order with them, if they are refusing to honor my coupon code I have called customer service numerous times and have not gotten a phone call back Very disappointed in the lack of customer service and how this case has been open one month and no one seems to care or do anything I will be calling my Attorney General over this Sincerely, Brandon [redacted]
Complaint: [redacted] I am rejecting this response because:Regardless of the sellers posted policy, I contacted them in what I would consider a very timely manner to cancel this transaction Vivid seat is simply hiding behind their policy because they know that consumers don't have the power or resources to fight back so they simply bully them into giving up Sincerely, Ethan [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, Richard [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***