Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary marketplace and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsPrior to receiving this claim, we attempted to get in contact with Ms [redacted] to provide an amicable resolution but were unsuccessful in contacting herNevertheless, a resolution was provided on 6/3/and a detailed voicemail was providedAs such, we consider this matter resolved, and hope that Ms [redacted] will consider Vivid Seats for her future event ticket needsIf Ms [redacted] has any further concerns regarding this order, we encourage her to contact a member of our customer service team.Regards,Vivid Seats
Thank you for reaching out to us regarding this matterVivid Seats appreciates this opportunity to address the concerns of our valued customer, Ms [redacted] We operate on the secondary market and maintain one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.With regard to Ms [redacted] 's claim that she was not made aware that her tickets may be priced above face value, it must be noted that this is inaccurateDuring phone checkout, our sales agents require the customer to verbally confirm that they are aware of this informationAs a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAll tickets listed on our site are owned and priced by individual sellers, not Vivid Seats, based on those sellers' assessments of changing factors such as customer demandThis means the price is not based on the tickets' original price, or face valueIt also means that the largest portion of any order placed in our marketplace goes directly to the seller; the service and delivery charges are the only proceeds that go to Vivid Seats.Based on a range of factors, the service charge covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding resellers and verifying that their tickets are authentic and validIt also funds our software development and industry-leading website security, enabling us to keep transactions secure and provide the support of our 100% Buyer GuaranteeThis information is readily available on our FAQ page (support.vividseats.com/support/home).These policies are described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html)During checkout, our sales agent asked Ms [redacted] to confirm that she was aware of the Vivid Seats Sales Terms and Conditions and of the fact that she may be paying above face valueMs [redacted] provided verbal confirmation that she was aware of this information.Vivid Seats has acted in full accordance with the Terms to which Ms [redacted] agreed prior to purchase, and has upheld our 100% Buyer GuaranteeAdditionally, we have gone outside this agreement to provide a resolution to this matter that was amicable to both partiesIt should further be noted that in addition to this current claim, Ms [redacted] has filed a dispute with her financial institution regarding this transactionIf Ms [redacted] has any additional questions regarding that dispute, we encourage her to reach out to her financial institutionAt this time, we consider this matter resolved.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer, Mr [redacted] We appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsWhen Mr [redacted] viewed tickets to the Nashville Predators at StLouis Blues on 11/he was notified that the Estimated Ship Date was 11/and the tickets would be delivered via emailDue to the nature of our business as a secondary marketplace, Vivid Seats does not own or generate any tickets and therefore does not set or control delivery dateRather, the Estimated Ship Date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Vivid Seats has no affiliationThis information was clearly presented to Mr [redacted] before he submitted his order, and was additionally discussed with him by phone afterwardsAs Mr [redacted] ’s valid tickets were delivered to him on 11/16, the Estimated Ship Date, prior to his event on 11/19, we consider this matter resolvedWe encourage Mr [redacted] to contact a member of our customer service with any additional concerns he may haveRegards, Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service.Vivid Seats has been in contact with our customer and has offered a one-time courtesy resolution in the interest of customer serviceWe are pleased to have reached an amicable resolution for both parties; as such, we consider this matter resolvedIf our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department Regards,Vivid Seats
Complaint: I am rejecting this response because: I have been too busy to replyBut I am not satisfied If they are going to charge for shipping then they should ship the tickets, and they did notI pick the tickets up from the seller That is just wrong, and it's a scamThey are stealing people's money They also claim they are very clear on their fees which is also falseI did not know the total until I received a notice from my credit card company that there was a charge which was $more than I expectedIf they are as clear as they claim, then how come the ticket price plus fees and shipping weren't itemized and shown, before you push the purchase button on the siteSCAM, SCAM, SCAM!!!!!!!!!!!!!!!!! Sincerely, Kurt ***
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***Vivid Seats is lying when they claim that when I went to click to purchase tickets- that a detailed summary was displayed This is the whole premise of why I am filing a complain NO SUCH DETAILED INFORMATION WAS MADE AVAILABLE TO ME !!!!!!!!!! Let's ponder this I'm buying tickets for $a piece Vivid Seats is claiming that when I went to click purchase for the tickets that allegedly some detailed information popped up and was made available to me that explained that these tickets were going to be inflated and cost a total of $ Who in their right mind would agree to such nonsense, it's like saying "Oh, okay, I agree to throwing money away." How stupid is this! Why would I agree to pay such an inflated price for no reason except for the fact that Vivid Seats deceives customers into purchasing over inflated tickets because the fact of the matter is Vivid Seats did not make any such detailed order summary available to me when I went to purchase my ticketsMaybe Vivid Seats proTvides a detailed order summary but perhaps it doesn't do for each customer It certainly did not provide such information for me Vivid Seats is lying about providing any such detailed information.I could have purchased these tickets from The [redacted] for the Arts in Concord New Hampshire for $each Give me a break I don't care what the response was Vivid Seats is a rip off and they also lie about it
Thank you for your responseAlthough our customer continues to press forward with this matter, we maintain that all order details, including quantity was sufficiently displayedMs [redacted] was provided an opportunity to adjust the quantity selected on the ticket listing, Login, and Place Order pageThis provided Ms [redacted] with ample opportunity to select her desired quantity of ticketsMs [redacted] 's six valid tickets were delivered on 5/19/and downloaded shortly thereafter prior to her event which took place on 5/21/As we have fully addressed Ms [redacted] 's concerns, we consider this matter closed.Regards,Vivid Seats
Thank you for reaching out to us as we appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout processVivid Seats facilitates thousands of successful transactions each day with satisfied customers who are aware of their purchase, so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of an order, including the quantity of ticketsWhen a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right sideAfter the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summary on the right side that displays the quantity and prices of their tickets, delivery and service fees, and the total charge highlighted in redAs a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersBecause customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industryWe have worked with Ms [redacted] and reached an amicable resolutionWe hope that she enjoys her event and if she has any further questions, she may contact our customer service team at any time
Complaint: I am rejecting this response because there was not a total presented I would recommend the Revdex.com try to buy tickets from their website so they can see that the fees are indeed NOT disclosed These tickets are for a show scheduled for this Friday I would gladly give them back if they refund me in full Otherwise I'm asking that they refund the unauthorized $fee as I was never given the opportunity to approve of this If the Revdex.com looks at other complaints, there are multiple problems with this issue, so it isn't just me - I am not making this up Vivid is not being honest or ignoring a problem that has existed for some time with their ticket purchase protocol Sincerely, Cheryl [redacted]
Thank you for reaching out to us in reference to the concerns of our valued customer, Mr [redacted] We appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent processVivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our process.When Mr [redacted] placed his order on 3/15/2017, he was notified that his tickets were classified as Electronic Transfer via Ticketmaster transferThis type of ticket is dependent upon the primary market, with which we have no affiliationIn order to receive these tickets, customers must create a Ticketmaster account with the same email address provided during checkoutAfter Mr [redacted] placed his order at 1:PM CST, his tickets were transferred to his account minutes later at 1:PM CSTMr [redacted] originally contacted us on 3/17/to discuss his order in relation to the Electronic Transfer of his ticketsWe spoke with Mr [redacted] several times this day to provide assistance in accepting the transferAt this time, we also contacted the seller of Mr [redacted] tickets to provide documentation verifying that the tickets were in fact transferred to MrBelcherAdditionally, we asked Mr [redacted] to provide a documentation of his Ticketmaster account so that we could provide further assistance and bring clarity to the situation.The seller provided documents substantiating that the tickets were in fact transferred to MrBelcherAt this time, we are still awaiting the requested documentation from MrBelcherAs it currently stands, we consider this matter closed and encourage Mr [redacted] to provide the requested information so that we may reach an amicable resolution.Regards,Vivid Seats
Thank you for reaching out to us regarding this issueVivid Seats has been in contact with Mrs [redacted] , and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Mrs [redacted] will consider Vivid Seats for their future event ticket needsIf Mrs [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with... individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of their order. Our website is completely user-driven, meaning all order details are either selected or input directly by customers. Our customer navigated our website and viewed tickets for [redacted] at [redacted] on 8/15/2017. One our customer selected the ticket listing they were interested in for four seats in Section: 530 Row: 2, they continued to the Login page which displayed a detailed order summary on the right side that stated all event and ticket information, including ticket quantity. After the customer entered an email address to create an account, they then navigated to the Checkout page, which featured an even more in-depth order summary that reiterated the number and prices of their tickets, delivery and service fees, and the total charge of $179.95 highlighted in bold text. At this point, our customer was presented with the message “I agree to the Vivid Seats terms and conditions,” and a check box that needed to be selected in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” Directly above the Place Order button, our customer’s order total was reiterated with the bold statement: “By clicking ‘Place Order,’ your credit card will be charged $179.95.” Our customer then proceeded to select Place Order at which time their order was complete.As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. The prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demand. This fact is stated at the top of every ticket listing page clarifying, “Prices set by sellers, may be over face-value.” Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we have thoroughly discussed this matter with our customer. As all order details were sufficiently displayed prior to placing their order, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.Regards,Vivid Seats
Complaint: [redacted] Vivid Seats does not clearly indicate the currency for the transaction in USDNo further resolution required as Vivid Seats will not acknowledge their attempt to deceive potential customers [redacted]
Thank you for allowing us to address Mr [redacted] concernsVivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of their purchase total, so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of an orderWhen a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right sideAfter the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summary that displays the number and prices of tickets, delivery and service fees, and the total charge highlighted in redBecause this process requires multiple checks and the entry of private, personal information, it cannot alter the customer's order in any way.As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersThe prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demandThis means that ticket prices can fluctuate at any time, and sellers are notified as soon as an order is placedThis practice is disclosed and made transparent throughout our website and the order processAnd, because customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry.This policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final."" These messages would have been clearly visible to Mr [redacted] during the purchase process.Mr [redacted] has also expressed disappointment that his tickets have not yet arrived, but that we continue to ensure their delivery prior to the eventOur records indicate that the seller provided an estimated ship date of April 8th, for this orderWhile many tickets are available to ship as soon as the seller confirms the order, tickets to certain events, such as concerts, may not be released by the box office until closer to the event dateBefore placing his order, Mr [redacted] was informed that the requested tickets might not be delivered until just a few days prior to the eventIn Mr [redacted] ’s case, the venue has not yet released the requested tickets to the original purchaser.Vivid Seats maintains that Mr [redacted] was not misled about the nature of his tickets, and we are unable to provide a full refundHowever, we have offered to refund a significant portion of the service fees associated with his order as a one-time courtesyAs this courtesy refund goes above and beyond our obligations in the Sales Terms agreed upon at purchase, we are unable to offer any further compensationWe encourage Mr [redacted] to reach out to our management team with any further questions or concerns
Thank you for your responseAs we previously stated, per our seller terms, “Vivid Seats does not guarantee that the ticket(s) you are listing for sale will be listed on the site within a certain time frameIt is your responsibility to ensure that your listing is on the site and displayed as you intended.” When listing tickets for sale, our website clearly indicates, "if e-tickets are not uploaded into an email delivery listing, these listings will be removed days prior the the event If they were uploaded into the listing, the listings will remain up until the event timeWe ask our Fan Sellers to renew their listings periodically to ensure that all of our inventory is up-to-date and accurate, especially as the event approaches and tickets across the secondary market are selling quicklyYou can find your listing's upcoming expiration date by clicking on your listing to access the 'Listing Details' page."Furthermore, our seller service agents extended Mr [redacted] ' listing as a courtesy upon him contacting our support team; as we previously clarified, this option is accessible to fan sellers on their Listing Details pageWe ask fan sellers to monitor their listings and inventory as the event date approaches to ensure information is up-to-date and accurateAlthough Mr [redacted] expresses concerns regarding the reselling option available on our site, Mr [redacted] ' valid tickets were originally delivered to him on [redacted] prior to his event on 4/26/This time frame provided Mr [redacted] with ample opportunity to list tickets on our site as well as a number of other reputable resale sites who allow fan sellingAs we have fully addressed all of Mr [redacted] ' concerns, we consider this case closed.Regards,Vivid Seats
As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue; rather, we act as an intermediary between fans and ticket holdersAnd yet while Vivid Seats does not own or generate tickets, we do process thousands of successful orders each day--and each order is given the full protection of our 100% Buyer GuaranteeThis guarantee promises that any tickets customers purchase on our marketplace will be valid for entry to their event--and that if tickets are deemed invalid, the customer will receive a full refundIn our measures to maintain this high standard, we carefully screen each seller to ensure their listings are legitimate and distributed properly However, because the hundreds of sellers on our network process thousands of orders each day, mistakes do occur in some extremely rare casesAfter investigating this matter, we have determined that Ms [redacted] 's order was one such case Vivid Seats apologizes for the issues Ms [redacted] experiencedAs compensation for this, we have issued a full refund of Ms [redacted] 's order in accordance with our 100% Buyer GuaranteeWe hope that we have been able to resolve Ms [redacted] 's concerns, and that she will choose Vivid Seats for her ticket needs again in the futureIf Ms [redacted] has any further questions or concerns, we welcome her to contact a member of our customer service team
Complaint: I am rejecting this response because: The event is listed as "tennis." It is not tennisPlease send me a screenshot in which full event details were provided as I do not remember seeing that information whatsoeverThere is no event information listed on the page Sincerely, Lindsay [redacted]
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary marketplace and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live events.Our customer placed their order on 11/21/and their valid tickets were delivered on 11/23/prior to their event on 6/9/We later received a financial dispute in regards to this order on 12/16/As this dispute is a direct violation of the sales terms and conditions agreed to by the customer at the time of checkout, the tickets which were delivered on 11/23/were later invalidated while the dispute remained open.We addressed this, and the dispute was ultimately ruled in our favorAs such, we have emailed our customer in regards to this matter and we consider this matter closedFor any additional concerns regarding the dispute process or outcome, we encourage our customer to contact the financial institution with which it was filed.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because:I received a phone messageI see my order has been cancelledThis matter is not resolved.Hoping for a positive resolution Sincerely, David [redacted]
Complaint: [redacted] I am rejecting this response because: You have not addressed the issues of customers - hundreds of customers being misled - including usWe want our money backWe have already made it clear that we don't want the tickets, which were not delivered on time as promisedWhat happened to you? Sincerely, [redacted] And [redacted]
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary marketplace and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsPrior to receiving this claim, we attempted to get in contact with Ms [redacted] to provide an amicable resolution but were unsuccessful in contacting herNevertheless, a resolution was provided on 6/3/and a detailed voicemail was providedAs such, we consider this matter resolved, and hope that Ms [redacted] will consider Vivid Seats for her future event ticket needsIf Ms [redacted] has any further concerns regarding this order, we encourage her to contact a member of our customer service team.Regards,Vivid Seats
Thank you for reaching out to us regarding this matterVivid Seats appreciates this opportunity to address the concerns of our valued customer, Ms [redacted] We operate on the secondary market and maintain one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.With regard to Ms [redacted] 's claim that she was not made aware that her tickets may be priced above face value, it must be noted that this is inaccurateDuring phone checkout, our sales agents require the customer to verbally confirm that they are aware of this informationAs a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAll tickets listed on our site are owned and priced by individual sellers, not Vivid Seats, based on those sellers' assessments of changing factors such as customer demandThis means the price is not based on the tickets' original price, or face valueIt also means that the largest portion of any order placed in our marketplace goes directly to the seller; the service and delivery charges are the only proceeds that go to Vivid Seats.Based on a range of factors, the service charge covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding resellers and verifying that their tickets are authentic and validIt also funds our software development and industry-leading website security, enabling us to keep transactions secure and provide the support of our 100% Buyer GuaranteeThis information is readily available on our FAQ page (support.vividseats.com/support/home).These policies are described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html)During checkout, our sales agent asked Ms [redacted] to confirm that she was aware of the Vivid Seats Sales Terms and Conditions and of the fact that she may be paying above face valueMs [redacted] provided verbal confirmation that she was aware of this information.Vivid Seats has acted in full accordance with the Terms to which Ms [redacted] agreed prior to purchase, and has upheld our 100% Buyer GuaranteeAdditionally, we have gone outside this agreement to provide a resolution to this matter that was amicable to both partiesIt should further be noted that in addition to this current claim, Ms [redacted] has filed a dispute with her financial institution regarding this transactionIf Ms [redacted] has any additional questions regarding that dispute, we encourage her to reach out to her financial institutionAt this time, we consider this matter resolved.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer, Mr [redacted] We appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsWhen Mr [redacted] viewed tickets to the Nashville Predators at StLouis Blues on 11/he was notified that the Estimated Ship Date was 11/and the tickets would be delivered via emailDue to the nature of our business as a secondary marketplace, Vivid Seats does not own or generate any tickets and therefore does not set or control delivery dateRather, the Estimated Ship Date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Vivid Seats has no affiliationThis information was clearly presented to Mr [redacted] before he submitted his order, and was additionally discussed with him by phone afterwardsAs Mr [redacted] ’s valid tickets were delivered to him on 11/16, the Estimated Ship Date, prior to his event on 11/19, we consider this matter resolvedWe encourage Mr [redacted] to contact a member of our customer service with any additional concerns he may haveRegards, Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service.Vivid Seats has been in contact with our customer and has offered a one-time courtesy resolution in the interest of customer serviceWe are pleased to have reached an amicable resolution for both parties; as such, we consider this matter resolvedIf our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department Regards,Vivid Seats
Complaint: I am rejecting this response because: I have been too busy to replyBut I am not satisfied If they are going to charge for shipping then they should ship the tickets, and they did notI pick the tickets up from the seller That is just wrong, and it's a scamThey are stealing people's money They also claim they are very clear on their fees which is also falseI did not know the total until I received a notice from my credit card company that there was a charge which was $more than I expectedIf they are as clear as they claim, then how come the ticket price plus fees and shipping weren't itemized and shown, before you push the purchase button on the siteSCAM, SCAM, SCAM!!!!!!!!!!!!!!!!! Sincerely, Kurt ***
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***Vivid Seats is lying when they claim that when I went to click to purchase tickets- that a detailed summary was displayed This is the whole premise of why I am filing a complain NO SUCH DETAILED INFORMATION WAS MADE AVAILABLE TO ME !!!!!!!!!! Let's ponder this I'm buying tickets for $a piece Vivid Seats is claiming that when I went to click purchase for the tickets that allegedly some detailed information popped up and was made available to me that explained that these tickets were going to be inflated and cost a total of $ Who in their right mind would agree to such nonsense, it's like saying "Oh, okay, I agree to throwing money away." How stupid is this! Why would I agree to pay such an inflated price for no reason except for the fact that Vivid Seats deceives customers into purchasing over inflated tickets because the fact of the matter is Vivid Seats did not make any such detailed order summary available to me when I went to purchase my ticketsMaybe Vivid Seats proTvides a detailed order summary but perhaps it doesn't do for each customer It certainly did not provide such information for me Vivid Seats is lying about providing any such detailed information.I could have purchased these tickets from The [redacted] for the Arts in Concord New Hampshire for $each Give me a break I don't care what the response was Vivid Seats is a rip off and they also lie about it
Thank you for your responseAlthough our customer continues to press forward with this matter, we maintain that all order details, including quantity was sufficiently displayedMs [redacted] was provided an opportunity to adjust the quantity selected on the ticket listing, Login, and Place Order pageThis provided Ms [redacted] with ample opportunity to select her desired quantity of ticketsMs [redacted] 's six valid tickets were delivered on 5/19/and downloaded shortly thereafter prior to her event which took place on 5/21/As we have fully addressed Ms [redacted] 's concerns, we consider this matter closed.Regards,Vivid Seats
Thank you for reaching out to us as we appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout processVivid Seats facilitates thousands of successful transactions each day with satisfied customers who are aware of their purchase, so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of an order, including the quantity of ticketsWhen a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right sideAfter the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summary on the right side that displays the quantity and prices of their tickets, delivery and service fees, and the total charge highlighted in redAs a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersBecause customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industryWe have worked with Ms [redacted] and reached an amicable resolutionWe hope that she enjoys her event and if she has any further questions, she may contact our customer service team at any time
Complaint: I am rejecting this response because there was not a total presented I would recommend the Revdex.com try to buy tickets from their website so they can see that the fees are indeed NOT disclosed These tickets are for a show scheduled for this Friday I would gladly give them back if they refund me in full Otherwise I'm asking that they refund the unauthorized $fee as I was never given the opportunity to approve of this If the Revdex.com looks at other complaints, there are multiple problems with this issue, so it isn't just me - I am not making this up Vivid is not being honest or ignoring a problem that has existed for some time with their ticket purchase protocol Sincerely, Cheryl [redacted]
Thank you for reaching out to us in reference to the concerns of our valued customer, Mr [redacted] We appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent processVivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our process.When Mr [redacted] placed his order on 3/15/2017, he was notified that his tickets were classified as Electronic Transfer via Ticketmaster transferThis type of ticket is dependent upon the primary market, with which we have no affiliationIn order to receive these tickets, customers must create a Ticketmaster account with the same email address provided during checkoutAfter Mr [redacted] placed his order at 1:PM CST, his tickets were transferred to his account minutes later at 1:PM CSTMr [redacted] originally contacted us on 3/17/to discuss his order in relation to the Electronic Transfer of his ticketsWe spoke with Mr [redacted] several times this day to provide assistance in accepting the transferAt this time, we also contacted the seller of Mr [redacted] tickets to provide documentation verifying that the tickets were in fact transferred to MrBelcherAdditionally, we asked Mr [redacted] to provide a documentation of his Ticketmaster account so that we could provide further assistance and bring clarity to the situation.The seller provided documents substantiating that the tickets were in fact transferred to MrBelcherAt this time, we are still awaiting the requested documentation from MrBelcherAs it currently stands, we consider this matter closed and encourage Mr [redacted] to provide the requested information so that we may reach an amicable resolution.Regards,Vivid Seats
Thank you for reaching out to us regarding this issueVivid Seats has been in contact with Mrs [redacted] , and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Mrs [redacted] will consider Vivid Seats for their future event ticket needsIf Mrs [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with... individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of their order. Our website is completely user-driven, meaning all order details are either selected or input directly by customers. Our customer navigated our website and viewed tickets for [redacted] at [redacted] on 8/15/2017. One our customer selected the ticket listing they were interested in for four seats in Section: 530 Row: 2, they continued to the Login page which displayed a detailed order summary on the right side that stated all event and ticket information, including ticket quantity. After the customer entered an email address to create an account, they then navigated to the Checkout page, which featured an even more in-depth order summary that reiterated the number and prices of their tickets, delivery and service fees, and the total charge of $179.95 highlighted in bold text. At this point, our customer was presented with the message “I agree to the Vivid Seats terms and conditions,” and a check box that needed to be selected in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” Directly above the Place Order button, our customer’s order total was reiterated with the bold statement: “By clicking ‘Place Order,’ your credit card will be charged $179.95.” Our customer then proceeded to select Place Order at which time their order was complete.As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. The prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demand. This fact is stated at the top of every ticket listing page clarifying, “Prices set by sellers, may be over face-value.” Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we have thoroughly discussed this matter with our customer. As all order details were sufficiently displayed prior to placing their order, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.Regards,Vivid Seats
Complaint: [redacted] Vivid Seats does not clearly indicate the currency for the transaction in USDNo further resolution required as Vivid Seats will not acknowledge their attempt to deceive potential customers [redacted]
Thank you for allowing us to address Mr [redacted] concernsVivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of their purchase total, so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of an orderWhen a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right sideAfter the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summary that displays the number and prices of tickets, delivery and service fees, and the total charge highlighted in redBecause this process requires multiple checks and the entry of private, personal information, it cannot alter the customer's order in any way.As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersThe prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demandThis means that ticket prices can fluctuate at any time, and sellers are notified as soon as an order is placedThis practice is disclosed and made transparent throughout our website and the order processAnd, because customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry.This policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final."" These messages would have been clearly visible to Mr [redacted] during the purchase process.Mr [redacted] has also expressed disappointment that his tickets have not yet arrived, but that we continue to ensure their delivery prior to the eventOur records indicate that the seller provided an estimated ship date of April 8th, for this orderWhile many tickets are available to ship as soon as the seller confirms the order, tickets to certain events, such as concerts, may not be released by the box office until closer to the event dateBefore placing his order, Mr [redacted] was informed that the requested tickets might not be delivered until just a few days prior to the eventIn Mr [redacted] ’s case, the venue has not yet released the requested tickets to the original purchaser.Vivid Seats maintains that Mr [redacted] was not misled about the nature of his tickets, and we are unable to provide a full refundHowever, we have offered to refund a significant portion of the service fees associated with his order as a one-time courtesyAs this courtesy refund goes above and beyond our obligations in the Sales Terms agreed upon at purchase, we are unable to offer any further compensationWe encourage Mr [redacted] to reach out to our management team with any further questions or concerns
Thank you for your responseAs we previously stated, per our seller terms, “Vivid Seats does not guarantee that the ticket(s) you are listing for sale will be listed on the site within a certain time frameIt is your responsibility to ensure that your listing is on the site and displayed as you intended.” When listing tickets for sale, our website clearly indicates, "if e-tickets are not uploaded into an email delivery listing, these listings will be removed days prior the the event If they were uploaded into the listing, the listings will remain up until the event timeWe ask our Fan Sellers to renew their listings periodically to ensure that all of our inventory is up-to-date and accurate, especially as the event approaches and tickets across the secondary market are selling quicklyYou can find your listing's upcoming expiration date by clicking on your listing to access the 'Listing Details' page."Furthermore, our seller service agents extended Mr [redacted] ' listing as a courtesy upon him contacting our support team; as we previously clarified, this option is accessible to fan sellers on their Listing Details pageWe ask fan sellers to monitor their listings and inventory as the event date approaches to ensure information is up-to-date and accurateAlthough Mr [redacted] expresses concerns regarding the reselling option available on our site, Mr [redacted] ' valid tickets were originally delivered to him on [redacted] prior to his event on 4/26/This time frame provided Mr [redacted] with ample opportunity to list tickets on our site as well as a number of other reputable resale sites who allow fan sellingAs we have fully addressed all of Mr [redacted] ' concerns, we consider this case closed.Regards,Vivid Seats
As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue; rather, we act as an intermediary between fans and ticket holdersAnd yet while Vivid Seats does not own or generate tickets, we do process thousands of successful orders each day--and each order is given the full protection of our 100% Buyer GuaranteeThis guarantee promises that any tickets customers purchase on our marketplace will be valid for entry to their event--and that if tickets are deemed invalid, the customer will receive a full refundIn our measures to maintain this high standard, we carefully screen each seller to ensure their listings are legitimate and distributed properly However, because the hundreds of sellers on our network process thousands of orders each day, mistakes do occur in some extremely rare casesAfter investigating this matter, we have determined that Ms [redacted] 's order was one such case Vivid Seats apologizes for the issues Ms [redacted] experiencedAs compensation for this, we have issued a full refund of Ms [redacted] 's order in accordance with our 100% Buyer GuaranteeWe hope that we have been able to resolve Ms [redacted] 's concerns, and that she will choose Vivid Seats for her ticket needs again in the futureIf Ms [redacted] has any further questions or concerns, we welcome her to contact a member of our customer service team
Complaint: I am rejecting this response because: The event is listed as "tennis." It is not tennisPlease send me a screenshot in which full event details were provided as I do not remember seeing that information whatsoeverThere is no event information listed on the page Sincerely, Lindsay [redacted]
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary marketplace and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live events.Our customer placed their order on 11/21/and their valid tickets were delivered on 11/23/prior to their event on 6/9/We later received a financial dispute in regards to this order on 12/16/As this dispute is a direct violation of the sales terms and conditions agreed to by the customer at the time of checkout, the tickets which were delivered on 11/23/were later invalidated while the dispute remained open.We addressed this, and the dispute was ultimately ruled in our favorAs such, we have emailed our customer in regards to this matter and we consider this matter closedFor any additional concerns regarding the dispute process or outcome, we encourage our customer to contact the financial institution with which it was filed.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because:I received a phone messageI see my order has been cancelledThis matter is not resolved.Hoping for a positive resolution Sincerely, David [redacted]
Complaint: [redacted] I am rejecting this response because: You have not addressed the issues of customers - hundreds of customers being misled - including usWe want our money backWe have already made it clear that we don't want the tickets, which were not delivered on time as promisedWhat happened to you? Sincerely, [redacted] And [redacted]