Vivint Canada Inc

Initial Business Response /* (1000, 11, 2015/08/31) */
August 27, 2015
Revdex.com of Central and Northern Alberta
16102 100 Ave
Edmonton, AB T5P 0L3
RE: Consumer Complaint Case #: XXXXXXX
Complainant: [redacted]
Vivint Account #: XXXXXXX
Date of...

Agreement: May 23, 2012


To Whom It May Concern:
I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.
In his complaint, Mr. [redacted] alleges that he had transferred one of his Vivint services to the new homeowners of this previous residence but continued to be billed. He further alleges that his second service with Vivint was sent to collections when it should not have. Mr. [redacted] desires cancellation of both of his accounts and all collection attempts to stop.
Vivint's records show that Mr. [redacted] stopped making his monthly payments after April 2014. As such, the account was cancelled for non-payment on October 2014, and was sold to an outside collections agency. Mr. [redacted] made a payment of $145 to reinstate service in November 2014. Vivint again did not receive any payments after December 2014 and the account was cancelled and sold to an outside collection agency in April 2015. At this time Mr. [redacted] must settle the debt with the outside collection agency.
Vivint does not have records of the other account in question and will require some additional information to find the account. I would advise Mr. [redacted] to call into Vivint's Customer Care department to assist us locating the correct account.
If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention Department 160 - Legal.
Sincerely,
Nathan B. W[redacted]
Initial Consumer Rebuttal /* (3000, 13, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is very typical of a Vivint response - the direction to call Vivint [redacted] and confusion about the issues even to the point where they call me by the wrong name in the response.
This is evidence of how they have confused the two accounts. for two locations in two cities. The 2014 account was closed but there was no reason to send it to collections as the account was current when the house was sold and Vivint was provided with all transfer documentation when the house was sold. Any collections action should have been made against the new owner. I have supplied Vivint with reems of documentation around this via email, mail and in conversation and they still have not corrected it with the collections agency. This is what I require: a confirmation in writing that the account is closed in good standing AND notification to the Collections agency which I have also provided the full evidence package to.
Account 2 - the account was suspended on the telephone advice from their agent during a home renovation in 2014. The account was current when it was suspended and the bill was paid during the renovation despite the fact that it was suspended. When I asked to bring the services back online I was told there was a reinstatement fee which I refused to pay as I had paid the bill without service during the reno and on their advice!
The account was paid by cheque in 2015. I have a copy of the cheque which was cashed and is with Vivint as they had sent the account to collections - probably because they confused it with account 1 (that is what account NUMBERS are for....). They informed me that once an account goes to collections they cannot transfer the payment. I am still not entirely sure why this account went to collections when the bill was being paid as per the account statements I also provided this to Vivint and collections as evidence of their incompetence and inaccurate records.
I sent Vivint and the collection agency all of this evidence by mail and fax. (July) before I made this complaint. I do not want to call Vivint as it does no good no matter who I talk to. No service agents take action, give accurate advice or are honest.
Vivint has stopped sending invoices for account 2 but I have no understanding of where I am at with the collections agency. I require WRITTEN confirmation that the accounts are closed with account numbers noted and an indication that there is no balance owing. Also, confirmationthey have been sent to collections in error. Until that time, I will not be satisfied.
[redacted]
Final Business Response /* (4000, 20, 2015/10/01) */
October 1, 2015
Revdex.com of Central and Northern Alberta
16102 100 Ave
Edmonton, AB T5P 0L3
RE: Consumer Complaint Case #: XXXXXXX
Complainant: [redacted]
Vivint Account #: XXXXXXX
Date of Agreement: April 28, 2014


To Whom It May Concern:
I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.
Vivint will not provide a written response of full account details through the Revdex.com until Mr. [redacted] can be verified with his verbal password. If Mr. [redacted] desires he may call into Vivint to request a full transcript of his account details to be sent to his email address or home address.
Regardless, to put this matter to rest Vivint has removed Mr. [redacted] from collections his accounts are cancelled and he has no further obligation to Vivint or any third party collection agency.
If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention Department 160 - Legal.
Sincerely,
Nathan B. W[redacted]
Final Consumer Response /* (4200, 22, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called Vivint and spoken with Samantha in Customer Loyalty. I provided her with my verbal password and she has indicated that two letters with confirmation as noted above will be mailed to my home address. However, I am hesitant to close the inquiry until those letters arrive.

August 16, 2017       [redacted] RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: September 11, 2015                                                   To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she has experienced equipment problems with her system. Ms. [redacted] requests cancellation of her account.      At this time, Vivint is willing to cancel Ms. [redacted]’s account without penalty.   However, it should be noted that prior to the installation of any equipment, Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on September 11, 2015.   During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $59.99 each month during that term.  Further, Ms. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.     Despite the information mentioned, Ms. [redacted] has no further obligation to Vivint.   [redacted]          
*
[redacted] Nathan B. W[redacted] Chief Compliance Officer

November 21, 2016Revdex.com of Central and Northern Alberta16102 100 Ave Edmonton, AB T5P 0L3 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of...

Agreement: June 15, 2016          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she was not satisfied with her sales experience, and that she has had equipment complications since the time of installation. Ms. [redacted] explains that she has been offered a downgrade of her system but she is still paying too much for the service she receives.  She desires cancellation of her System Monitoring and Services Agreement (“Agreement”) and a refund in the amount of $150.00, for system downtime.  At this time, Vivint would like to ensure that Ms. [redacted] is able to utilize her system as intended, and will send a technician to her home at no charge to repair or replace any faulty equipment.  Any equipment that is incompatible with Ms. [redacted]’s home may be removed and her monthly services fee may be reduced accordingly.  Vivint has applied a credit of $150.00 to Ms. [redacted]’s account for any downtime she may have experienced.  To further assist Ms. [redacted], Vivint agrees to immediately reduce her monthly services fee by $15.00, bringing the fee to $60.99 (plus any applicable taxes).  Any downgrade of equipment would reduce the monthly services fee further.  Vivint’s records indicate that Ms. [redacted] signed an Agreement and also participated in a telephonic Pre-Installation Survey upon installation of her Vivint system, in which she represented that she understood and agreed to an initial term of sixty (60) months and a monthly monitoring fee of $75.99 each month, plus applicable taxes, during that term.  This Agreement provides a Right of Rescission period for ten (10) days immediately following installation of the equipment, during which time Ms. [redacted] would have been able to cancel her services for any reason.  Vivint did not receive a cancellation request within this period, and has not had the opportunity to have a technician address equipment concerns since shortly after installation.  As such, cancellation and a refund of monthly services fees are not warranted at this time. Despite this information, Vivint agrees to the above resolution.  Ms. [redacted]’s monthly services fee has been reduced to $60.99 and a $150.00 credit has been applied to her billing account.  She may call Customer Care at 1-800-216-5232 to schedule an appointment for repair, replacement, or downgrade of her equipment at no cost to her. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan B. W[redacted]Chief Compliance Officer

Initial Business Response /* (1000, 6, 2015/10/03) */
October 3, 2015
Revdex.com of Central and Northern Alberta
16102 100 Ave
Edmonton, AB T5P 0L3
RE: Consumer Complaint Case #: XXXXXXX
Complainant: [redacted]
Vivint Account #: XXXXXXX
Date of...

Agreement: August 10, 2015

To Whom It May Concern:
I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.
In her complaint, Ms. [redacted] alleges that she is not satisfied with her Vivint system even after having a service visit to address equipment complications, that she was never told at the time of sale about a Right of Rescission period, and that Vivint will not allow cancellation of her Agreement at this time. Ms. [redacted] desires cancellation of her Agreement without penalty.
Vivint relied on Ms. [redacted]'s representations during a telephonic Pre-Installation Survey on August 6, 2015, to ensure that she understood her commitment to Vivint pursuant to the signed Purchase and Services Agreement. Vivint also has record that Ms. [redacted] notified Vivint of equipment complications, and a Field Service Professional was dispatched to her home to address these issues.
At this time, to assist Ms. [redacted], Vivint will agree to cancel the account without penalty, if Ms. [redacted] will allow Vivint to retrieve its equipment from her home. A representative from Vivint will contact Ms. [redacted] to schedule an appointment for the removal of equipment. Following retrieval of Vivint's equipment, Ms. [redacted] will have no further obligation to Vivint.
If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention [redacted] - [redacted]
Sincerely,
Nathan * W[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I really appreciate that. Thank you so much.

August 8, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 22, 2016           To Whom It May Concern:I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter is being resolved to Mr. [redacted]’s satisfaction. If Mr. [redacted] has any further questions or concerns he may contact the Vivint reprehensive he has been working with. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, [redacted]Chief Compliance Officer

Initial Business Response /* (1000, 9, 2015/06/08) */
June 8, 2015
Revdex.com of Central and Northern Alberta
16102 100 Ave
Edmonton, AB T5P 0L3
RE: Consumer Complaint Case #: XXXXXXX
Complainant: [redacted]
Vivint Account #: XXXXXXX
Date of...

Agreement: May 2, 2011
Date of Addendum: October 28, 2014

To Whom It May Concern:

I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.
In her complaint, Ms. [redacted] alleges that she is still being contacted by Vivint, in an effort to collect a debt that she has no intention of paying. Ms. [redacted] desires forgiveness of any past due balance owed to Vivint.
Vivint's records show that Ms. [redacted] agreed to an extension of the term of her Purchase and Services Agreement on October 28, 2014, and that her Agreement is still within this extended term. In an effort to assist Ms. [redacted] at this time, however, Vivint has removed her account from collections, and has cancelled her Agreement. Mr. and Ms. [redacted] have no further obligation to Vivint, and attempts to collect the debt will cease.
If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention Department [redacted] - [redacted]
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/30) */
April 30, 2015
Revdex.com of Central and Northern Alberta
16102 100 Ave
Edmonton, AB T5P 0L3
RE: Consumer Complaint Case #: XXXXXXX
Complainant: [redacted]
Vivint Account #: XXXXXXX
Date of...

Agreement: June 13, 2013


To Whom It May Concern:
I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.
In his complaint, Mr. [redacted] alleges that there have been complications with the billing of his account, and that he does not want the system anymore. Mr. [redacted] desires cancellation of his agreement without penalty.
Vivint's records show that Mr. [redacted] signed a Purchase and Services Agreement and also participated in a telephonic Pre-Installation Survey upon installation of his Vivint system, in which he represented that he understood and agreed to the initial term of sixty (60) months. He also represented that he would pay a monthly monitoring fee of $68.99 each month, plus applicable taxes, during that term. Cancellation without penalty is not warranted at this time.
A representative from Vivint has recently contacted Mr. [redacted], in an effort to resolve his concerns. Vivint has offered a monthly rate reduced by 40% for the remainder of Mr. [redacted]'s term, to assist him at this time. Mr. [redacted] has accepted this offer.
If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention Department [redacted] - [redacted]
Sincerely,
[redacted]

April 5, 2017[redacted]
[redacted]
RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 24, 2014          To Whom It May...

Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he was given incorrect information at the time of installation and has been billed incorrectly for his February service.  Mr. [redacted] desires cancellation of the Agreement without penalty.Cancellation of Mr. [redacted]’s agreement without penalty is not warranted. However, Vivint has refunded Mr. [redacted] $18.00 for the Returned Payment Fee which was assessed on his account.Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on May 24, 2014 During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $69.99 each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.   Vivint’s records further indicate that Mr. [redacted]’s February payment was processed on February 24, 2017. On March 6, 2017 the payment was rejected by the bank and funds were returned to Mr. [redacted]. In accordance with Vivint policy an $18.00 Returned Payment Fee was assessed. Despite the above information Vivint has refunded the $18.00 Returned Payment Fee. Mr. [redacted] may expect this refund to the card on file within the next 7-10 business days.  Should Mr. [redacted] wish to cancel his agreement prematurely, his payoff amount would be $489.93; however, in an effort to assist Mr. [redacted], Vivint is willing to lower his payoff amount by 50%, bringing the total payoff amount to $244.96. If Mr. [redacted] wishes to take advantage of this offer, I would advise him to contact Vivint’s Customer Loyalty department at 1-800-[redacted].[redacted] Sincerely, Nathan B. W[redacted]

July 10, 2017       [redacted]          
[redacted] RE:    Consumer Complaint Case #: [redacted]...

            Complainant: [redacted]             Vivint Account #: [redacted]              Date of Agreement: July 30, 2011                                                               To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that she cancelled her account; however, she was charged for a full month rather than the five days that she used the system during that month. Ms. [redacted] requests a refund of the pro-rated amount.   At this time, Vivint is willing to refund Ms. [redacted] the amount of $53.37.   However, it should be noted that Vivint received Ms. [redacted]’s notice of cancellation on June 1, 2017. Ms. [redacted]’s payment date is on June 26, 2017. Ms. [redacted]’s account was scheduled to be cancelled thirty days later on July 1, 2017.     Despite the information mentioned, Ms. [redacted] will receive her refund within 7-10 business days on her credit card.   [redacted]             Sincerely, Nathan B. W[redacted] Chief Compliance Officer

June 23, 2016
Revdex.com of Central and Northern Alberta
16102 100 Ave
Edmonton, AB T5P 0L3
RE: Consumer Complaint Case #: [redacted]
Complainant: [redacted]
Vivint Account #: [redacted]
Date of Agreement: September 23, 2014


To Whom It May...

Concern:
I have reviewed the information provided by [redacted] and appreciate the opportunity to respond.
In his complaint [redacted] states that he has received numerous and unwanted solicitation attempts from Vivint sales representatives. [redacted] desires Vivint representatives to stop all solicitation attempts at his address.
Vivint has added [redacted]'s address to a "Do Not Visit" list. [redacted] should not receive any further Vivint sales attempts at his home. Should [redacted] continue to receive solicitation attempts I would encourage him to email [email protected] so the appropriate action can be taken.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 - Legal.
Sincerely,
[redacted]
Chief Compliance Officer

September 12, 2017[redacted] RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: June 15, 2017           To Whom It May Concern:In her rebuttal, Ms. [redacted] states that Vivint took off the monthly video equipment fee but is still charging her for video monitoring. [redacted]Vivint’s records indicate that Ms. [redacted]’s monthly rate was further reduced by $10.00 once it was confirmed that her basic security rate should be $39.99. Ms. [redacted]’s account was also credited additionally for the overpayment of the monitoring fee since the camera’s removal.  Once these changes were correct, a new contract reflecting the changes was sent to her via email for her review.  If Ms. [redacted] has any further questions or concerns, she may contact Vivint’s representative directly.[redacted]
Sincerely, Nathan B. W[redacted]Chief Compliance Officer

October 7, 2016Revdex.com of Central and Northern Alberta16102 100 Ave Edmonton, AB T5P 0L3RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 26, 2016            To Whom It May...

Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter will be resolved to Ms. [redacted]’s satisfaction upon the removal of the alarm system on October 19, 2016 and once she has received her refund. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, [redacted]Chief Compliance Officer

Initial Business Response /* (1000, 9, 2015/10/08) */
October 8, 2015
Revdex.com of Central and Northern Alberta
16102 100 Ave
Edmonton, AB T5P 0L3

RE: Consumer Complaint Case #: XXXXXXX
Complainant: [redacted]
Vivint Account #: XXXXXXX
Date of...

Agreement: June 19, 2014


To Whom It May Concern:
I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.
In his complaint, Mr. [redacted] alleges that his contract should have been for only one (1) year. Mr. [redacted] desires cancellation without penalty.
Vivint's records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint's Account Creation department. Every customer must complete this Pre-Installation Survey, and if a customer does not pass [redacted] survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer's home. The purpose of the survey is to verify certain information, ensure that the customer understands Vivint's offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on June 19, 2014.
During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months. He also represented that he would pay a monthly monitoring fee of $69.99 each month during that term. Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint's representative did not make any promises or commitments which were not written on the Agreement. Vivint relied on Mr. [redacted]'s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.
Never the less, Vivint will agree to cancel Mr. [redacted]'s Agreement without penalty as long as Vivint can remove the security equipment from his home. If Mr. [redacted] desires to take advantage of this offer he may call into Vivint's Customer Loyalty department to schedule a time for the removal of the Vivint security system.
If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention Department 160 - Legal.
Sincerely,
Nathan B. W[redacted]

Initial Business Response /* (1000, 5, 2016/04/01) */
April 1, 2016
Revdex.com of Central and Northern Alberta
16102 100 Ave
Edmonton, AB T5P...

0L3
[redacted]


To Whom It May Concern:
I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.
In his complaint, Mr. [redacted] explains that he has been experiencing technical issues with his system. Mr. [redacted] desires the cancellation of the account without penalty.
At this time, Vivint has agreed to cancel Mr. [redacted]'s account and waive the overdue amount.
Vivint's records indicate that prior to the installation of any equipment; Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint's Account Creation department. Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer's home. The purpose of the survey is to verify certain information, ensure that the customer understands Vivint's offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on May 31, 2014.
During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months. He also represented that he would pay a monthly monitoring fee of $69.99 each month during that term, plus any applicable taxes. Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint's representative did not make any promises or commitments which were not written on the Agreement. Vivint relied on Mr. [redacted]'s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.
Despite the information above and considering that Vivint has attempted to fix the technical issues numerous times, Mr. [redacted] has no further obligation to Vivint.
If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted]
Sincerely,
Nathan [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2016/04/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They agreed to drop any outstanding dollars and agreed to end contract. Thank you Revdex.com

March 13, 2017[redacted]
[redacted]
[redacted]RE:   [redacted]
  [redacted]
[redacted]
[redacted]           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted] satisfaction. Mr. [redacted] Vivint billing account has been credited in the amount of $ 226.97.[redacted] Sincerely, Nathan B. W[redacted]

Initial Business Response /* (1000, 8, 2015/08/12) */
August 12, 2015
Revdex.com of Central and Northern Alberta
16102 100 Ave
Edmonton, AB T5P 0L3

RE: Consumer Complaint Case #: XXXXXXX
Complainant: [redacted]
Vivint Account #: XXXXXXX
Date...

of Agreement: 12/4/2013


To Whom It May Concern:

I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.
Vivint values and appreciates Ms. [redacted]'s feedback about her recent alarm experience. Rest assured that we give serious thoughtful consideration to all feedback received. We were very sorry to learn that Ms. [redacted] had an unfavorable experience with our company. Vivint always strives to meet the highest standards in our industry and, as such, it is vitally important to us to address situations when someone believes that they have not received such level of service. A Vivint representative has recently been in contact with Ms. [redacted] to assist with the concerns experienced and resolved this complaint.
If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention [redacted] - [redacted]
Sincerely,
Nathan B. W[redacted]

Complaint: [redacted]
I am rejecting this response because:While I am very happy with this response and that I do not owe anything to Vivint. I want to ensure that they contact the collection company they sold this contract to and ensure that my name is removed there as well. As this never should have gone to collections in my name to begin with. Thank you
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

September 28, 2017[redacted]
[redacted]RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 8, 2017           To Whom It May...

Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. Ms. [redacted] has received the requested refund of $85.48. [redacted] Sincerely, Nathan B. W[redacted]

September 20, 2016Revdex.com of Central and Northern Alberta16102 100 Ave Edmonton, AB T5P 0L3RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 2, 2016           To Whom It May...

Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter will be resolved to Mr. [redacted]’s satisfaction upon completion of an appointment scheduled for October 7, 2016. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely,  [redacted]Chief Compliance Officer