Initial Business Response / [redacted] (1000, 5, 2016/03/25) */ March 25, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L [redacted] To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond A representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint's records indicate that we have agreed to a resolution with Mr*** If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] Sincerely, Nathan [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ December 18, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: May 27, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond A representative from Vivint has recently contacted Ms [redacted] in an effort to resolve her concernsVivint's records indicate that this matter has been resolved to Ms [redacted] 's satisfaction If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] Sincerely, Nathan BWilcox Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Vivint contacted me promptly and accepted the resolution I had recommendedOverall I am extremely pleased with not only Vivint's response, but also the help from Revdex.comPhoning the company to complain was not getting me anywhere, but a Revdex.com complaint worked a miracle!
August 9, [redacted] RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 6, To Whom It May Concern:I have reviewed the information provided by Mr*** and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr*** in an effort to resolve his concernsVivint’s records indicate that this matter has been resolved to Mr***’s satisfaction [redacted] Sincerely, Nathan BW***Chief Compliance Officer
Initial Business Response / [redacted] (1000, 5, 2016/06/10) */ June 10, [redacted] [redacted] To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond A representative from Vivint has recently contacted Ms [redacted] in an effort to resolve her concernsVivint's records indicate that this representative and Ms [redacted] have agreed upon a resolution If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] Sincerely, Nathan [redacted] Chief Compliance Officer Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by a legal representative from VivintThey proposed a $fee to pay out my contract and close my account with their company While this was an acceptable amount to me compared to the original months they wanted me to pay, I am unsure how they they arrived at the amount of $There doesn't appear to be solid policy that guides the decisions of this company
Initial Business Response / [redacted] (1000, 8, 2015/08/12) */ August 12, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: 12/4/ To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond Vivint values and appreciates Ms [redacted] 's feedback about her recent alarm experienceRest assured that we give serious thoughtful consideration to all feedback receivedWe were very sorry to learn that Ms [redacted] had an unfavorable experience with our companyVivint always strives to meet the highest standards in our industry and, as such, it is vitally important to us to address situations when someone believes that they have not received such level of serviceA Vivint representative has recently been in contact with Ms [redacted] to assist with the concerns experienced and resolved this complaint If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention [redacted] - [redacted] Sincerely, Nathan BW***
Initial Business Response / [redacted] (1000, 5, 2016/04/21) */ April 21, [redacted] RE: [redacted] [redacted] To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond In her complaint, Ms [redacted] states that she was misled by a Vivint representative regarding the term of her agreement and the fees for service, and that she requested cancellation ten (10) days after installation of her systemMs [redacted] further alleges that she has had complications with some of the installed equipment and has still been charged for using itMs [redacted] desires cancellation of her Agreement and removal of Vivint's equipment from her home Vivint's records indicate that prior to the installation of any equipment, Ms [redacted] completed a telephonic Pre-Installation Survey with Vivint's Account Creation departmentEvery customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer's homeThe purpose of the survey is to verify certain information, ensure that the customer understands Vivint's offer, and confirm the terms and conditions of the AgreementOur records show that Ms [redacted] completed the required Pre-Installation Survey on June 3, During the recorded Pre-Installation Survey, Ms [redacted] represented that she understood and agreed to the initial term of sixty (60) monthsShe also represented that she would pay a monthly monitoring fee of $each month during that termFurther, Ms [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint's representative did not make any promises or commitments which were not written on the AgreementVivint relied on Ms***'s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement Vivint has no record of Ms [redacted] requesting cancellation of her Agreement shortly after installationMs [redacted] has reported her equipment issues, and a Field Service Professional was dispatched to her home on November 16, to address these issuesMs [redacted] has not paid for service since this visit and her account is past due in the amount of $To assist Ms***, Vivint is willing to waive the past due balance and reduce her monthly monitoring rate by $so that she will no longer be charged for the door lock, doorbell camera, or garage door opener that have not functioned well for herCancellation of the Agreement, however, is not warranted at this time If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] Sincerely, Nathan [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) When vivint's representative came to offer the the promotional service it is true that Jason K [redacted] ask me to speak to someone on phone to verify my address and other personal information and when I signed d contract Jason K [redacted] clearly stated that there is a 15days promotional offer that we can cancel it anytime within that period and that when I told him I will not sign any 5years contract as it is too long he pointed what he wrote as 2yrs contract, and when I called him 10days later to cancel the contract he clearly told me that he will tear and garbage the copy of contract I originally signed on June 3, ( a week before my wedding day) and agreed with our verbal agreement and never told me to write vivint as he already agreed in fact vivint told me they cant find that copy and cant find my info in their system sometime in October when I called them to uninstalled their equipment specially their door lock was always frozen everytime the temperature in Regina drops so low and when I asked them to send me that copy of contract they emailed me instead a copy of contract dated August 10, with my falsified signature so I called them again and told them that the copy they emailed me is not the contract I signed but a falsified oneI cannot rely to this company and dont want their service anymore Final Business Response / [redacted] (4000, 18, 2016/06/03) */ June 3, [redacted] RE: [redacted] To Whom It May Concern: In her rebuttal, Ms [redacted] includes a copy of her driver's license showing her signature, as well as the electronic Agreement dated August 10, She states that she attempted to cancel her service shortly after installation through her sales representative, and then later by calling Vivint A representative has recently contacted Ms [redacted] in an effort to resolve this matterAfter review of the documentation provided by Ms***, Vivint has agreed to cancel her account following retrieval of its equipment from her homeAn appointment has been scheduled for this removal, and a refund of the activation fee is being sent to Ms***Ms [redacted] may contact Vivint's representative directly with any further questions or concerns If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] Sincerely, Nathan [redacted] Chief Compliance Officer Final Consumer Response / [redacted] (2000, 20, 2016/06/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] Today vivint finally concede and cancelled my contract w ith them and promised to refund the installation fee by sending a cheque once their representative collects all their equipment Vivint's representative just collected all their equipments today and call their office to verify retrieval and reported as bad because according to him it is already used even though it is still in good condition and told me it wont make any difference to me [redacted]
September 20, 2016Revdex.com of Central and Northern AlbertaAve Edmonton, AB T5P 0L3RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: Date of Agreement: To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint Ms [redacted] states that she has received numerous unwanted solicitation attempts by Vivint sales representativesMs [redacted] desires the solicitation attempts to stopVivint has notified the sales managers in her area to add her address to a “Do Not Visit” listMs [redacted] should not receive any further attempts to solicit a security system to her by VivintVivint apologizes for any frustration this matter may have causedIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, [redacted] Chief Compliance Officer
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ July 22, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: N/A Date of Agreement: N/A To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond A representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint's records indicate that this matter has been resolved to Mr [redacted] 's satisfaction If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention [redacted] - [redacted] Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't really trust them they said that before many times that they are going to send a latter to [redacted] and [redacted] To revers this credit checkI want prove of that they send them a later and prove of that they did reversed itcause still my credit is score came downThank you Final Business Response / [redacted] (4000, 9, 2015/07/28) */ July 28, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: N/A Date of Agreement: N/A To Whom It May Concern: In his rebuttal, Mr [redacted] alleges that he does not believe that Vivint sent letters to the credit bureaus on his behalf to reverse the credit checksMr [redacted] desires proof that the letters were sent and that the inquiries were reversed by the credit bureaus A representative from Vivint recently contacted Mr [redacted] in an effort to resolve his concernsFollowing this contact, Vivint did mail letters to the credit bureaus, requesting that they reverse any inquiry from Vivint from Mr [redacted] 's recordOn July 22, 2015, Vivint's representative sent to Mr [redacted] via email copies of the letters that were mailed to the bureausThese letters include contact information for the bureaus, as well as documentation from Vivint that the reversals were requestedFor confirmation from each bureau regarding the actions taken on his behalf following receipt of these letters, Mr [redacted] may contact the bureaus If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention [redacted] - [redacted] Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ September 18, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: August 20, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, Mr [redacted] alleges that he was misled by a Vivint representative regarding the term of his agreement in regards to his trial periodMr [redacted] further alleges that he called in and requested cancellation during his trial periodMr [redacted] desires Vivint to collect the equipment and the cancellation of his agreement without penalty Vivint's records indicate that prior to the installation of any equipment; Mr [redacted] completed a telephonic Pre-Installation Survey with Vivint's Account Creation departmentEvery customer must complete this Pre-Installation Survey, and if a customer does not pass [redacted] survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer's homeThe purpose of the survey is to verify certain information, ensure that the customer understands Vivint's offer, and confirm the terms and conditions of the AgreementOur records show that Mr [redacted] completed the required Pre-Installation Survey on August 20, During the recorded Pre-Installation Survey, Mr [redacted] represented that he understood and agreed to the initial term of sixty (60) monthsHe also represented that he would pay a monthly monitoring fee of $each month during that termFurther, MrTejeda represented that these terms were clearly outlined on the Agreement and that Vivint's representative did not make any promises or commitments which were not written on the AgreementVivint relied on Mr [redacted] 's representations to ensure that he understood his commitments to Vivint as outlined in the AgreementMr [redacted] agreement with Vivint states that he may cancel without penalty within his ten (10) day trial period Ms [redacted] called into Vivint's Customer Loyalty department and requested cancellation of the account on September 3, Ms [redacted] was informed the trial period of the account had passedCancellation of Mr [redacted] 's account is not warranted at this time However, Vivint has agreed to cancel Mr [redacted] 's account if he agrees to return the equipmentIf Mr [redacted] wishes to take advantage of this offer, I would advise him to contact Vivint's Customer Loyalty department at X-XXX-XXX-XXXX and schedule an appointment with a Vivint field service professional to pick up Vivint's equipment If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] Provo, Utah XXXXX, or fax number: (XXX) XXX-XXXX, attention [redacted] - [redacted] Sincerely, Nathan BW [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) My wife and I were so glad with the way Revdex.com responded to usWe were glad that Vivint considered our request to cancel the agreement and they are willing to remove their equipment from our homeIn fact, my wife already phoned them on Monday Sept and confirmed that they will come here to remove the equipment on Oct Hopefully they will show up and finally remove their equipmentWe would like to thank the staff of Revdex.com, for attending to our concernsIt is very much appreciatedWithout Revdex.com, our concern would not be resolvedOnce again, thank you so much for all your help
Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ October 12, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: June 12, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, Mr [redacted] alleges that his sales rep promised him a thirty (30) day cancellation periodMr [redacted] desires cancellation without penalty Vivint's records indicate that prior to the installation of any equipment, Mr [redacted] completed a telephonic Pre-Installation Survey with Vivint's Account Creation departmentEvery customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer's homeThe purpose of the survey is to verify certain information, ensure that the customer understands Vivint's offer, and confirm the terms and conditions of the AgreementOur records show that Mr [redacted] completed the required Pre-Installation Survey on June 12, During the recorded Pre-Installation Survey, Mr [redacted] represented that he understood and agreed to the initial term of sixty (60) monthsHe also represented that he would pay a monthly monitoring fee of $plus any applicable taxes each month during that termFurther, Mr [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint's representative did not make any promises or commitments which were not written on the AgreementVivint relied on Mr [redacted] representations to ensure that he understood his commitments to Vivint as outlined in the Agreement Never the less, Vivint will agree to cancel Mr [redacted] Agreement provided Vivint can remove the security equipment from his homeIf Mr [redacted] desires to take advantage of this offer he may call into Vivint to schedule a time for the system removal If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] , Utah XXXXX, or fax number: (XXX) XXX-XXXX, attention [redacted] Sincerely, Nathan *W***
Complaint: 12181046 I am rejecting this response because:- test mode only tests the system, not disables the system as we had full control of the system and was alerted a number of times throughout October and November. - Vivint failed to provide any monitoring or security services. We provided logs of the original break in's during that time in our follow up to BBB as there we no less than 7 attempts to occupy the property by unknown persons. - We also attach all alarm activity sent to my email that started in late September of 2016. Vivint doesn't even acknowledge these events? So they then obviously by association admit they were never monitoring either, those all monitoring fees should be refunded.- Mr [redacted] is noone's property manager - Vivint's story continues to change from him being Mr. [redacted] property manager.- the home was not vacant. We have the utility bills to prove it if required- Mr. [redacted] never owned the property. Mr. [redacted] also provided in late January (some four months later) to Vivint a copy of his tax assessment indicating Mr [redacted] as owner. Home is not foreclose if Mr [redacted] still had a tax assessment issued to him months later!- Vivint had the opportunity to file an insurance claim for their losses and declined the opportunity. We request a full refund of all monitoring fees since Vivint obviously was not monitoring the system, [redacted] [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ October 1, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #:XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: September 17, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond In her complaint, Ms [redacted] alleges her system could not be installed in her new home, but Vivint has kept the account active and continues to charge herMs [redacted] desires the account to be closed and a refund of $ After further review, Vivint's records show that Ms [redacted] first notified Vivint of her move on July 25, On August 11, 2015, Vivint received word from their field service professionals in the area that Vivint would be unable to install Ms [redacted] 's system in her new homeAs such Vivint would need to submit the account for cancellationHowever the request did not go through Vivint has submitted the account for cancellation and will be refunding the final payment made to Vivint on August 17, in the amount of $by checkNo addition refund is warrantedMs [redacted] no longer has any further contractual to VivintVivint apologizes for any undue delay If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] Provo, [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention Department [redacted] - [redacted] Sincerely, Nathan BWilcox Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) At least we get money back for what we had originally requested [redacted] , we accept this responseHowever, we are not satisfied with the fact how the customer services centre, the sales person and the moving department handled this matter on the phone [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ September 11, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: August 5, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, Mr [redacted] alleges that he had a negative experience with the sale and installation of his Vivint system, and that his system is still not functional for himMr [redacted] desires cancellation of his Agreement without penalty A representative from Vivint has recently attempted to contact Mr***, in an effort to resolve these concernsAt this time, Vivint is willing to cancel Mr***'s Agreement without penalty if he will allow Vivint to retrieve its equipment from his homeAlternately, Vivint may provide a service visit at no cost to Mr***, to repair or activate his service as neededIf Mr [redacted] would like to accept either of these offers, he may contact Vivint's representative who has reached out to him directly If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX attention [redacted] - [redacted] Sincerely, Nathan W [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) they agreed to remove their equipment and they will not charge me anything, there is no contract , they came today to remove everything and the service guy was really nice and professional he put everything back the way it was, I Am free and clear ,Thank you so much for helping me out with this
August 8, [redacted] RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: April 22, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn her complaint Mr [redacted] explains that he has had issues with the serviceMr***’s desired resolution is cancelation of the contract A representative from Vivint has recently attempted to contact Mr [redacted] in an effort to resolve his concernsIn an effort to help Mr [redacted] Vivint can cancel the account without any additional charges, if Mr [redacted] will allow a Vivint technician to come to his home to remove the equipmentAfter the technician has removed the equipment the account and contract will be canceledIf Mr [redacted] wishes to pursue this resolution or if he has any questions or concerns Mr [redacted] may contact the Vivint representative that reached out to him directly [redacted] Sincerely, Nathan BW***Chief Compliance Officer
March 13, [redacted] ***RE: [redacted] [redacted] To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint’s records indicate that this matter has been resolved to Mr [redacted] satisfactionMr [redacted] Vivint billing account has been credited in the amount of $ [redacted] Sincerely, Nathan BW***
Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ December 3, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: May 17, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, Mr [redacted] alleges that he requested cancellation of his account prior to the end of his initial term, and that Vivint charged him for an entire month of service when he only used the service for two weeks of that monthMr [redacted] further alleges that, when he spoke with Vivint representatives and asked for an explanation of this charge, representatives could not explain the applicable section of his Agreement and only offered him a new contractMr [redacted] desires a refund in the amount of $ Vivint's records show that Mr [redacted] signed an agreement with Vivint on May 17, 2012, in which he agreed that service would continue month to month after the initial term of forty-two (42) months, unless cancelled in writing no less than days before the next renewal term (Vivint Purchase and Services Agreement, Section 2.4)A written notice of cancellation was provided by Mr [redacted] on October 29, 2015, making the end date of the Agreement November 28, Mr [redacted] 's account was invoiced during the thirty day notice period, on November 15, In an effort to assist Mr [redacted] at this time, a check in the amount of $will be sent to the mailing address on file, to refund half of the last month's payment If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] West, Provo, Utah XXXXX, or fax number: (XXX) XXX-XXXX, attention [redacted] - [redacted] Sincerely, Nathan [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received the cheque from Vivint in the amount of $
Initial Business Response / [redacted] (1000, 10, 2015/11/03) */ November 3, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: June 30, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, Mr [redacted] alleges that he has had equipment complications since the installation of his system that have not been resolvedMr [redacted] further alleges that he is unable to use his telephone anymore to troubleshoot, that he does not have internet, and is unable to afford the systemMr [redacted] desires cancellation of his agreement without penalty and removal of the system from his home In an effort to assist Mr [redacted] at this time, Vivint will agree to cancel his Agreement without penalty and waive the past due balance on the accountMr [redacted] has no further contractual obligation to Vivint and will not be billed furtherIf Mr [redacted] would like to schedule an appointment for the removal of equipment from his home, he may contact Vivint at X-XXX-XXX-XXXX at his convenience If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention Department [redacted] - [redacted] Sincerely, Nathan BW***
Initial Business Response / [redacted] (1000, 5, 2016/02/26) */ February 26, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: January 16, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond A representative from Vivint has recently contacted Mrand Ms [redacted] in an effort to resolve these concernsVivint's records indicate that this matter is being resolved to Mr [redacted] 's satisfactionMr [redacted] has no further obligation to VivintA refund of Mr [redacted] 's most recent payment is being sent back to the credit card on file, and should be available to him within 7-business daysIf Mror Ms [redacted] have any further questions or concerns in this matter, they may contact Vivint's representative If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention [redacted] - [redacted] Sincerely, Nathan BW [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) At my time of writing this note I have not as yet received any credit on my account but if Vivint actually follows through with this action I will be very happy that it is resolved[redacted] In closing, I would also like to thank the Revdex.com for their help in resolving this matter
Initial Business Response / [redacted] (1000, 5, 2016/05/16) */ May 16, Revdex.com of Utah W S Salt Lake City, Utah RE: [redacted] To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond In Ms [redacted] 's complaint she explains that she has experienced issues with the security system, primarily the door locks, as well as customer service in getting issues resolvedMs [redacted] also explains that their home damage claim got denied by the company A representative from Vivint has recently tried to contact Ms [redacted] in an effort to resolve her concernsThe Vivint representative was going to offer cancelation as Ms [redacted] requestedMs [redacted] may contact Vivint's representative directly if she has any questions or concerns If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] Sincerely, Nathan [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/03/25) */ March 25, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L [redacted] To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond A representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint's records indicate that we have agreed to a resolution with Mr*** If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] Sincerely, Nathan [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ December 18, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: May 27, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond A representative from Vivint has recently contacted Ms [redacted] in an effort to resolve her concernsVivint's records indicate that this matter has been resolved to Ms [redacted] 's satisfaction If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] Sincerely, Nathan BWilcox Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Vivint contacted me promptly and accepted the resolution I had recommendedOverall I am extremely pleased with not only Vivint's response, but also the help from Revdex.comPhoning the company to complain was not getting me anywhere, but a Revdex.com complaint worked a miracle!
August 9, [redacted] RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 6, To Whom It May Concern:I have reviewed the information provided by Mr*** and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr*** in an effort to resolve his concernsVivint’s records indicate that this matter has been resolved to Mr***’s satisfaction [redacted] Sincerely, Nathan BW***Chief Compliance Officer
Initial Business Response / [redacted] (1000, 5, 2016/06/10) */ June 10, [redacted] [redacted] To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond A representative from Vivint has recently contacted Ms [redacted] in an effort to resolve her concernsVivint's records indicate that this representative and Ms [redacted] have agreed upon a resolution If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] Sincerely, Nathan [redacted] Chief Compliance Officer Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by a legal representative from VivintThey proposed a $fee to pay out my contract and close my account with their company While this was an acceptable amount to me compared to the original months they wanted me to pay, I am unsure how they they arrived at the amount of $There doesn't appear to be solid policy that guides the decisions of this company
Initial Business Response / [redacted] (1000, 8, 2015/08/12) */ August 12, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: 12/4/ To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond Vivint values and appreciates Ms [redacted] 's feedback about her recent alarm experienceRest assured that we give serious thoughtful consideration to all feedback receivedWe were very sorry to learn that Ms [redacted] had an unfavorable experience with our companyVivint always strives to meet the highest standards in our industry and, as such, it is vitally important to us to address situations when someone believes that they have not received such level of serviceA Vivint representative has recently been in contact with Ms [redacted] to assist with the concerns experienced and resolved this complaint If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention [redacted] - [redacted] Sincerely, Nathan BW***
Initial Business Response / [redacted] (1000, 5, 2016/04/21) */ April 21, [redacted] RE: [redacted] [redacted] To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond In her complaint, Ms [redacted] states that she was misled by a Vivint representative regarding the term of her agreement and the fees for service, and that she requested cancellation ten (10) days after installation of her systemMs [redacted] further alleges that she has had complications with some of the installed equipment and has still been charged for using itMs [redacted] desires cancellation of her Agreement and removal of Vivint's equipment from her home Vivint's records indicate that prior to the installation of any equipment, Ms [redacted] completed a telephonic Pre-Installation Survey with Vivint's Account Creation departmentEvery customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer's homeThe purpose of the survey is to verify certain information, ensure that the customer understands Vivint's offer, and confirm the terms and conditions of the AgreementOur records show that Ms [redacted] completed the required Pre-Installation Survey on June 3, During the recorded Pre-Installation Survey, Ms [redacted] represented that she understood and agreed to the initial term of sixty (60) monthsShe also represented that she would pay a monthly monitoring fee of $each month during that termFurther, Ms [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint's representative did not make any promises or commitments which were not written on the AgreementVivint relied on Ms***'s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement Vivint has no record of Ms [redacted] requesting cancellation of her Agreement shortly after installationMs [redacted] has reported her equipment issues, and a Field Service Professional was dispatched to her home on November 16, to address these issuesMs [redacted] has not paid for service since this visit and her account is past due in the amount of $To assist Ms***, Vivint is willing to waive the past due balance and reduce her monthly monitoring rate by $so that she will no longer be charged for the door lock, doorbell camera, or garage door opener that have not functioned well for herCancellation of the Agreement, however, is not warranted at this time If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] Sincerely, Nathan [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) When vivint's representative came to offer the the promotional service it is true that Jason K [redacted] ask me to speak to someone on phone to verify my address and other personal information and when I signed d contract Jason K [redacted] clearly stated that there is a 15days promotional offer that we can cancel it anytime within that period and that when I told him I will not sign any 5years contract as it is too long he pointed what he wrote as 2yrs contract, and when I called him 10days later to cancel the contract he clearly told me that he will tear and garbage the copy of contract I originally signed on June 3, ( a week before my wedding day) and agreed with our verbal agreement and never told me to write vivint as he already agreed in fact vivint told me they cant find that copy and cant find my info in their system sometime in October when I called them to uninstalled their equipment specially their door lock was always frozen everytime the temperature in Regina drops so low and when I asked them to send me that copy of contract they emailed me instead a copy of contract dated August 10, with my falsified signature so I called them again and told them that the copy they emailed me is not the contract I signed but a falsified oneI cannot rely to this company and dont want their service anymore Final Business Response / [redacted] (4000, 18, 2016/06/03) */ June 3, [redacted] RE: [redacted] To Whom It May Concern: In her rebuttal, Ms [redacted] includes a copy of her driver's license showing her signature, as well as the electronic Agreement dated August 10, She states that she attempted to cancel her service shortly after installation through her sales representative, and then later by calling Vivint A representative has recently contacted Ms [redacted] in an effort to resolve this matterAfter review of the documentation provided by Ms***, Vivint has agreed to cancel her account following retrieval of its equipment from her homeAn appointment has been scheduled for this removal, and a refund of the activation fee is being sent to Ms***Ms [redacted] may contact Vivint's representative directly with any further questions or concerns If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] Sincerely, Nathan [redacted] Chief Compliance Officer Final Consumer Response / [redacted] (2000, 20, 2016/06/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] Today vivint finally concede and cancelled my contract w ith them and promised to refund the installation fee by sending a cheque once their representative collects all their equipment Vivint's representative just collected all their equipments today and call their office to verify retrieval and reported as bad because according to him it is already used even though it is still in good condition and told me it wont make any difference to me [redacted]
September 20, 2016Revdex.com of Central and Northern AlbertaAve Edmonton, AB T5P 0L3RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: Date of Agreement: To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint Ms [redacted] states that she has received numerous unwanted solicitation attempts by Vivint sales representativesMs [redacted] desires the solicitation attempts to stopVivint has notified the sales managers in her area to add her address to a “Do Not Visit” listMs [redacted] should not receive any further attempts to solicit a security system to her by VivintVivint apologizes for any frustration this matter may have causedIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, [redacted] Chief Compliance Officer
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ July 22, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: N/A Date of Agreement: N/A To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond A representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint's records indicate that this matter has been resolved to Mr [redacted] 's satisfaction If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention [redacted] - [redacted] Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't really trust them they said that before many times that they are going to send a latter to [redacted] and [redacted] To revers this credit checkI want prove of that they send them a later and prove of that they did reversed itcause still my credit is score came downThank you Final Business Response / [redacted] (4000, 9, 2015/07/28) */ July 28, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: N/A Date of Agreement: N/A To Whom It May Concern: In his rebuttal, Mr [redacted] alleges that he does not believe that Vivint sent letters to the credit bureaus on his behalf to reverse the credit checksMr [redacted] desires proof that the letters were sent and that the inquiries were reversed by the credit bureaus A representative from Vivint recently contacted Mr [redacted] in an effort to resolve his concernsFollowing this contact, Vivint did mail letters to the credit bureaus, requesting that they reverse any inquiry from Vivint from Mr [redacted] 's recordOn July 22, 2015, Vivint's representative sent to Mr [redacted] via email copies of the letters that were mailed to the bureausThese letters include contact information for the bureaus, as well as documentation from Vivint that the reversals were requestedFor confirmation from each bureau regarding the actions taken on his behalf following receipt of these letters, Mr [redacted] may contact the bureaus If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention [redacted] - [redacted] Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ September 18, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: August 20, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, Mr [redacted] alleges that he was misled by a Vivint representative regarding the term of his agreement in regards to his trial periodMr [redacted] further alleges that he called in and requested cancellation during his trial periodMr [redacted] desires Vivint to collect the equipment and the cancellation of his agreement without penalty Vivint's records indicate that prior to the installation of any equipment; Mr [redacted] completed a telephonic Pre-Installation Survey with Vivint's Account Creation departmentEvery customer must complete this Pre-Installation Survey, and if a customer does not pass [redacted] survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer's homeThe purpose of the survey is to verify certain information, ensure that the customer understands Vivint's offer, and confirm the terms and conditions of the AgreementOur records show that Mr [redacted] completed the required Pre-Installation Survey on August 20, During the recorded Pre-Installation Survey, Mr [redacted] represented that he understood and agreed to the initial term of sixty (60) monthsHe also represented that he would pay a monthly monitoring fee of $each month during that termFurther, MrTejeda represented that these terms were clearly outlined on the Agreement and that Vivint's representative did not make any promises or commitments which were not written on the AgreementVivint relied on Mr [redacted] 's representations to ensure that he understood his commitments to Vivint as outlined in the AgreementMr [redacted] agreement with Vivint states that he may cancel without penalty within his ten (10) day trial period Ms [redacted] called into Vivint's Customer Loyalty department and requested cancellation of the account on September 3, Ms [redacted] was informed the trial period of the account had passedCancellation of Mr [redacted] 's account is not warranted at this time However, Vivint has agreed to cancel Mr [redacted] 's account if he agrees to return the equipmentIf Mr [redacted] wishes to take advantage of this offer, I would advise him to contact Vivint's Customer Loyalty department at X-XXX-XXX-XXXX and schedule an appointment with a Vivint field service professional to pick up Vivint's equipment If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] Provo, Utah XXXXX, or fax number: (XXX) XXX-XXXX, attention [redacted] - [redacted] Sincerely, Nathan BW [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) My wife and I were so glad with the way Revdex.com responded to usWe were glad that Vivint considered our request to cancel the agreement and they are willing to remove their equipment from our homeIn fact, my wife already phoned them on Monday Sept and confirmed that they will come here to remove the equipment on Oct Hopefully they will show up and finally remove their equipmentWe would like to thank the staff of Revdex.com, for attending to our concernsIt is very much appreciatedWithout Revdex.com, our concern would not be resolvedOnce again, thank you so much for all your help
Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ October 12, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: June 12, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, Mr [redacted] alleges that his sales rep promised him a thirty (30) day cancellation periodMr [redacted] desires cancellation without penalty Vivint's records indicate that prior to the installation of any equipment, Mr [redacted] completed a telephonic Pre-Installation Survey with Vivint's Account Creation departmentEvery customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer's homeThe purpose of the survey is to verify certain information, ensure that the customer understands Vivint's offer, and confirm the terms and conditions of the AgreementOur records show that Mr [redacted] completed the required Pre-Installation Survey on June 12, During the recorded Pre-Installation Survey, Mr [redacted] represented that he understood and agreed to the initial term of sixty (60) monthsHe also represented that he would pay a monthly monitoring fee of $plus any applicable taxes each month during that termFurther, Mr [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint's representative did not make any promises or commitments which were not written on the AgreementVivint relied on Mr [redacted] representations to ensure that he understood his commitments to Vivint as outlined in the Agreement Never the less, Vivint will agree to cancel Mr [redacted] Agreement provided Vivint can remove the security equipment from his homeIf Mr [redacted] desires to take advantage of this offer he may call into Vivint to schedule a time for the system removal If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] , Utah XXXXX, or fax number: (XXX) XXX-XXXX, attention [redacted] Sincerely, Nathan *W***
Complaint: 12181046 I am rejecting this response because:- test mode only tests the system, not disables the system as we had full control of the system and was alerted a number of times throughout October and November. - Vivint failed to provide any monitoring or security services. We provided logs of the original break in's during that time in our follow up to BBB as there we no less than 7 attempts to occupy the property by unknown persons. - We also attach all alarm activity sent to my email that started in late September of 2016. Vivint doesn't even acknowledge these events? So they then obviously by association admit they were never monitoring either, those all monitoring fees should be refunded.- Mr [redacted] is noone's property manager - Vivint's story continues to change from him being Mr. [redacted] property manager.- the home was not vacant. We have the utility bills to prove it if required- Mr. [redacted] never owned the property. Mr. [redacted] also provided in late January (some four months later) to Vivint a copy of his tax assessment indicating Mr [redacted] as owner. Home is not foreclose if Mr [redacted] still had a tax assessment issued to him months later!- Vivint had the opportunity to file an insurance claim for their losses and declined the opportunity. We request a full refund of all monitoring fees since Vivint obviously was not monitoring the system, [redacted] [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ October 1, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #:XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: September 17, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond In her complaint, Ms [redacted] alleges her system could not be installed in her new home, but Vivint has kept the account active and continues to charge herMs [redacted] desires the account to be closed and a refund of $ After further review, Vivint's records show that Ms [redacted] first notified Vivint of her move on July 25, On August 11, 2015, Vivint received word from their field service professionals in the area that Vivint would be unable to install Ms [redacted] 's system in her new homeAs such Vivint would need to submit the account for cancellationHowever the request did not go through Vivint has submitted the account for cancellation and will be refunding the final payment made to Vivint on August 17, in the amount of $by checkNo addition refund is warrantedMs [redacted] no longer has any further contractual to VivintVivint apologizes for any undue delay If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] Provo, [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention Department [redacted] - [redacted] Sincerely, Nathan BWilcox Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) At least we get money back for what we had originally requested [redacted] , we accept this responseHowever, we are not satisfied with the fact how the customer services centre, the sales person and the moving department handled this matter on the phone [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ September 11, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: August 5, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, Mr [redacted] alleges that he had a negative experience with the sale and installation of his Vivint system, and that his system is still not functional for himMr [redacted] desires cancellation of his Agreement without penalty A representative from Vivint has recently attempted to contact Mr***, in an effort to resolve these concernsAt this time, Vivint is willing to cancel Mr***'s Agreement without penalty if he will allow Vivint to retrieve its equipment from his homeAlternately, Vivint may provide a service visit at no cost to Mr***, to repair or activate his service as neededIf Mr [redacted] would like to accept either of these offers, he may contact Vivint's representative who has reached out to him directly If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX attention [redacted] - [redacted] Sincerely, Nathan W [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) they agreed to remove their equipment and they will not charge me anything, there is no contract , they came today to remove everything and the service guy was really nice and professional he put everything back the way it was, I Am free and clear ,Thank you so much for helping me out with this
August 8, [redacted] RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: April 22, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn her complaint Mr [redacted] explains that he has had issues with the serviceMr***’s desired resolution is cancelation of the contract A representative from Vivint has recently attempted to contact Mr [redacted] in an effort to resolve his concernsIn an effort to help Mr [redacted] Vivint can cancel the account without any additional charges, if Mr [redacted] will allow a Vivint technician to come to his home to remove the equipmentAfter the technician has removed the equipment the account and contract will be canceledIf Mr [redacted] wishes to pursue this resolution or if he has any questions or concerns Mr [redacted] may contact the Vivint representative that reached out to him directly [redacted] Sincerely, Nathan BW***Chief Compliance Officer
March 13, [redacted] ***RE: [redacted] [redacted] To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint’s records indicate that this matter has been resolved to Mr [redacted] satisfactionMr [redacted] Vivint billing account has been credited in the amount of $ [redacted] Sincerely, Nathan BW***
Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ December 3, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: May 17, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, Mr [redacted] alleges that he requested cancellation of his account prior to the end of his initial term, and that Vivint charged him for an entire month of service when he only used the service for two weeks of that monthMr [redacted] further alleges that, when he spoke with Vivint representatives and asked for an explanation of this charge, representatives could not explain the applicable section of his Agreement and only offered him a new contractMr [redacted] desires a refund in the amount of $ Vivint's records show that Mr [redacted] signed an agreement with Vivint on May 17, 2012, in which he agreed that service would continue month to month after the initial term of forty-two (42) months, unless cancelled in writing no less than days before the next renewal term (Vivint Purchase and Services Agreement, Section 2.4)A written notice of cancellation was provided by Mr [redacted] on October 29, 2015, making the end date of the Agreement November 28, Mr [redacted] 's account was invoiced during the thirty day notice period, on November 15, In an effort to assist Mr [redacted] at this time, a check in the amount of $will be sent to the mailing address on file, to refund half of the last month's payment If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] West, Provo, Utah XXXXX, or fax number: (XXX) XXX-XXXX, attention [redacted] - [redacted] Sincerely, Nathan [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received the cheque from Vivint in the amount of $
Initial Business Response / [redacted] (1000, 10, 2015/11/03) */ November 3, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: June 30, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, Mr [redacted] alleges that he has had equipment complications since the installation of his system that have not been resolvedMr [redacted] further alleges that he is unable to use his telephone anymore to troubleshoot, that he does not have internet, and is unable to afford the systemMr [redacted] desires cancellation of his agreement without penalty and removal of the system from his home In an effort to assist Mr [redacted] at this time, Vivint will agree to cancel his Agreement without penalty and waive the past due balance on the accountMr [redacted] has no further contractual obligation to Vivint and will not be billed furtherIf Mr [redacted] would like to schedule an appointment for the removal of equipment from his home, he may contact Vivint at X-XXX-XXX-XXXX at his convenience If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention Department [redacted] - [redacted] Sincerely, Nathan BW***
Initial Business Response / [redacted] (1000, 5, 2016/02/26) */ February 26, Revdex.com of Central and Northern Alberta Ave Edmonton, AB T5P 0L RE: Consumer Complaint Case #: XXXXXXX Complainant: [redacted] Vivint Account #: XXXXXXX Date of Agreement: January 16, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond A representative from Vivint has recently contacted Mrand Ms [redacted] in an effort to resolve these concernsVivint's records indicate that this matter is being resolved to Mr [redacted] 's satisfactionMr [redacted] has no further obligation to VivintA refund of Mr [redacted] 's most recent payment is being sent back to the credit card on file, and should be available to him within 7-business daysIf Mror Ms [redacted] have any further questions or concerns in this matter, they may contact Vivint's representative If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] XXXXX, or fax number: (XXX) XXX-XXXX, attention [redacted] - [redacted] Sincerely, Nathan BW [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) At my time of writing this note I have not as yet received any credit on my account but if Vivint actually follows through with this action I will be very happy that it is resolved[redacted] In closing, I would also like to thank the Revdex.com for their help in resolving this matter
Initial Business Response / [redacted] (1000, 5, 2016/05/16) */ May 16, Revdex.com of Utah W S Salt Lake City, Utah RE: [redacted] To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond In Ms [redacted] 's complaint she explains that she has experienced issues with the security system, primarily the door locks, as well as customer service in getting issues resolvedMs [redacted] also explains that their home damage claim got denied by the company A representative from Vivint has recently tried to contact Ms [redacted] in an effort to resolve her concernsThe Vivint representative was going to offer cancelation as Ms [redacted] requestedMs [redacted] may contact Vivint's representative directly if she has any questions or concerns If you have further questions or concerns regarding this response, please respond to either our mailing address: [redacted] Sincerely, Nathan [redacted]