Vivint Smart Home Security

We haven't started legal action but we will if a resolution can not be madeAt this time the only thing we have done besides file with yall is a stop payment with our bankI saw on your website where we could not file a complaint if we were using legal action so we are waiting until we saw what
result we got from this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your assistance
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Their response to negate the contract is acceptable.*** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Nathan you obviously are quite clueless as to the tremendous amount of bad publicity this worthless company receives How very sad that you have to collect a paycheck from a company that forces their customers to maintain a contract when the equipment provided is junk You can justify your contract any way you want And you can quote your stupid survey all day long and you may even have a recorded tape stating that one week after installation he was satisfied with how that installation went, but every month since then we have called, posted comments and written anybody that cares to listen Read this very very carefully YOUR EQUIPMENT IS FAULTY JUNK! IT DOES NOT WORK MORE THAN PERCENT OF THE TIME I'm to the point where I do not give a *** what you people say You're thieves! Plain and simple I to have recorded conversations with your people I also have recordings of your so called techs coming to my home trying to fix your junk I will NEVER AGREE to anything short of a terminated contract I don't care how many contracts you have or how many recordings I have had it with trying to resolve these issues with your company I have printed off everything I have written to you, plus numerous other complaints from other dissatisfied customers and I will be reaching out to our local news stations here in Houston It's obvious Mr P*** could care less about customer satisfaction and only cares about lining his pockets You will never see another dime and you won't receive a penny of whatever settlement you think you are offering Come and get your junk! I am hiring another alarm system company and they are more than happy to remove your junk and replace it with equipment that actually works Do what you need to do But know this, I will NEVER BACK DOWN and if need be I WILL hire an attorney and we will see who is right and who is wrong
Sincerely,
*** And *** ***

Complaint: ***
I am rejecting this response because:My son's life and mine is worth more than a 40% discountAs also stated, Vivint's service malfunctions at its own will! I CAN NOT live under those conditionsMultiple credits and discounts in my opinion, prove wrong doing on Vivint's partIf I paid late or not at all, they (Vivint) wouldn't extend me the same courtesy they're wanting fromSecurity: freedom for danger, risk, etc, safety; I DO NOT feel secure with Vivint as my security provider
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***-***

Revdex.com of UtahSouth Redwood Road, # 22Salt Lake City, Utah RE: Consumer Complaint Case #: *** Complainant: Douglas F* Vivint Account #: *** Date of Agreement: May 18, To Whom It May Concern: I have reviewed the information
provided by MrDouglas F* and appreciate the opportunity to respond. In his complaint, MrTi*** alleges that someone other than Douglas F* entered into the Alarm System Purchase and Services Agreement ("Agreement") with Vivint on May 18, 2015, and that Douglas F* did not sign the Agreement MrF* desires the Agreement to be terminated given these claims. Douglas F* may send Vivint a notarized copy of his signature or a copy of his driver’s licenseUpon receipt of either of these documents, Vivint will review the signatures, and may cancel his Agreement and write off the remaining balance.Should you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: *** *** attention Department - LegalSincerely, Nathan *W***

Complaint: ***
I am rejecting this response because: I still have $credit owned to meI called customer service and they seem like they cant figure it outI paid Vivint a total of during this whole ordealI assumed that they credit my Dec bill which left still remainingWhen Mrs Samantha call me to resolve I was under the assumption that the remaining will be credit back to my account. So Mrs Samantha gave me an extra credit of to my account for my hassle but I still havnt receive the remaining from the that I paid Vivint
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: My wife and I did not know that we agreed to months extension for the upgrade over the phone and the details was not explained to us that way However this may be true but the reason we call Vivint in the first place was because we kept having on going issues with security devices and bad customer services We thought when Vivint upgraded our software and hardware was to correct the ongoing issues without a contract for months Also, why was this not explained to us by Vivint customer services when my wife called in June stating that we are selling our home and what is the process of cancelling our services and we were not told we were not told about the month contract Finally, on August 14th, I call Vivint Customer Service to ask what is the process to cancel services and was told to send a written email with my service number and that is ALL that is needed to cancel your services with Vivint So I email the following to Vivint on 8/14/17:To Whom It May Concern - I would like to cancel service from Vivint at ** *** *** *** *** *** *** *** My service number is ***.Thank you,*** ***
In Summary - We just would like to know why Vivint did not explain and/or state that we were under contract when we call on June and August what is needed to cancel services The contract was not explained until we called again on 8/17/when we notice monthly payment was taken out when we thought services was canceled and then we were transferred to a specialist Emmanuel M*** who went over that we were still under contract with Vivint This is the reason why we wanted Vivint to consider giving us a discount on the outstanding payment of the contract instead of paying the full payment of $which we paid on 8/17/17.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This is falseThe Representative who came to my home advised my wife and I to contact him if we wanted to cancel and they would not only cancel, but also come pick up the equipmentThe Representative was called numerous times by not only me but my wife as well and he never answered nor did he respond to our messagesI also contacted Customer Service who at the time stated that it was too late to cancel because we passed the free trial periodVivint is a scam and gives information to gain clientsI will not be responsible nor pay for something that I attempted to cancel numerous times within the day periodThe Sales Representative is a fraud and their Customer Service Reps are rude as well.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Joel T*** is not doing his job and do not know how to tak to his custom so this issue is not resolve
Sincerely,
*** ***

Revdex.com: Initially Vivint never communicated to me that I'd be required to sign a new contract in order to adjust my payment due to my downgradeNever advised me that I would receive an email from one of their representatives requiring a response and therefore I never expected this form of communication from VivintI'm now fully aware and have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I am not satisfied with the response of Vivint. They pretty much told me the same thing that I originally complained about. Please post the negative feedback on the Revdex.com site for this company
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***please make sure this account is cancelled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me As long as they keep the appointment and fix it the same day
Sincerely,
Kimberly ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, HOWEVER, other than their email response, I have not received any notice from Vivint that my contract with them has been cancelled with no penalties or fees delivered to my home
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I FEEL THAT THEY LIED TO US WHEN THEY CAME HERE TO OUR HOME TO SELL US THIER PRODUCT THEY TOLD US THAT THE CAMERAS WOULD WORK DAY AND NIGHT AND EVEN SHOWED US A VIDEO OF THE CAMERAS WORKING AT NIGHT AND CAPTURING A VIDEO OF AN ANIMAL OUTSIDEWE KEEP RECIEVING A MESSAGE FROM THE SPACE MONKEY PEOPLE SAYING THAT WE NEED TO UNPLUG AND PLUG IT BACK IN BECAUSE ITS NOT WORKING PROPERLY SO IT IS BRAND NEW ND WE SHOULDNT HAVE TO MAINTAIN IT LIKE THAT IT IT SHOULD WORK ALL THE TIME PROPERLY 24/WE ARE PAYING GOOD MONEY FOR THIS SERVICE AND ARE NOT RECIEVING WHAT WE RE PAYING FOR WE SHOULD NOT BE RESPONSIBLE TO PAY FOR THE OUTSIDE CAMERAS AFTER WE WERE LIED TO AND TAKEN ADVANTAGE OF BY THESE PEOPLE!! THEY SHOULD COMPENSATE US BY PAYING AND INSTALLING THE CAMERAS TO MAKE THIER WORD GOOD WITH US !! ON JUNE 12TH WE DID RETURN THE CALL OF THE PERSON WHO CALLED US AND SHE NEVER RETURNED OUR CALL SO THAT IS A LIE THAT WE DIDNT TRY TO COMMUNICATE WITH THEM!!IF YOU CANT MAKE THIS GOOD AND GIVE US THE SERVICE WE DESERVE THEN YOU SHOULD REFUND ALL OF OUR MONEY AND CANCEL OUR CONTRACT AND COME GET YOUR EQUIPMENT OUT OF OUR HOME!! SINCERELY jUAN *** *** AND jULIA ***
Sincerely,
Juan ***

December 2, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: *** Complainant: *** *** Vivint Account #: *** Date of Agreement:
April 15, To Whom It May Concern: I have reviewed the information provided by Ms*** and appreciate the opportunity to respond. In her complaint, Ms*** states that she took over an alarm system from her husband when they were divorced in 2015, and that she has since moved from the home and attempted to cancel her service but was advised that she had signed an Agreement Ms*** desires cancellation of her Agreement without penalty A representative of Vivint has recently attempted to contact Ms*** in an effort to resolve this matter At this time, Vivint is willing to cancel Ms***’s Agreement if she will allow Vivint to retrieve its equipment from the home Vivint has also waived the past due balance on Ms***’s account, in the amount of $69.99.Vivint’s records indicate that Ms*** signed a Purchase and Services Agreement upon installation of the Vivint system in her home on April 15, This Agreement states that the initial term of the contract is months, and the monthly services fee is $69.99, plus applicable taxes, during that term Cancellation of the Agreement without penalty is not warranted at this time; however, Vivint agrees to the above resolution Ms*** may contact Vivint’s representative to schedule removal of the system.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-attention Department - LegalSincerely, Nathan *W***Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and pending the actual refund, find that this resolution is satisfactory to me Please note my concern that I have been assured at least twice that a refund has been processed Upon calling to check the status, I was met with either incompetence or stall tactics I told the Vivint rep if I did not receive the refund by August 3rd, I will contact him Until the actual refund us been deposited, my satisfaction is tentative at this time
Sincerely,
Jeramie B***