Vivint Smart Home Security

Complaint: ***
I am rejecting this response because: I have spoke with a representative several times and the outages where not resolve within a few hoursThere where times, the outage will last upto hoursA technician did come by for my internet and my door lockI called after a few days and send messgae through IM on Facebook advice of my continuous issues with my lock and alarmThe technician came out for my internet and he said there where no issuesI showed him the issues and it was not working when he was thereHe said he corrected the problem and he leftImmediately after he left the issues still remain the sameI contacted the company and he returned the same day and replaced my modemThis corrected the problem for a bit and then it started againVivint has numerous outages since I signed up with themThey may be up after hours but how does this help meThe internet is our lifeline in our homeOur internet is linked to all our services and with this issue it has caused me to run into my minutes with my wireless service and Inhad to pay overageIf needed I will provide my bill for my wireless for the pass months prior to signing up with Vivint and since I been with VivintOn this note I received a call one tume from a manager, he provided a callback number and it was to the customer service not directly to himMy last corespondence has been through IM on FacebookIf Vivint does not want to relieve me from my contract, I will like my credits on my internet with the constant unliable internet service and to reimburse me my overage fees on my wireless billsI will like credits for unliable security systemI will also like a call from each department's manager to call me at ###-###-#### ( best time to reach is weekends and after pm cst) and schedule appointments to fix the issues in hand with no fees/ chargers for their technicians to come and service my home
Sincerely,
*** *** *** ***

Complaint: ***
I am rejecting this response because:thank you for your response, however, I reject due to information not true. First: The voice survey that was mentionedWyatt L*** (salesman) used his speaker on his cell phone and talked "explain what was being said" during the whole callHe instructed me to answer how and whenSecondly, me and my husband have text messages with Wyatt and Alex (installer) on problems with the productWe also have text message of them telling us NOT to call in they live in our area and will come fix itThey both have been to my house many times and each time was not able to fix the problemAfter days they stopped responding to our problemFinally my husband told me to call the home office and see if we can get answersAt that time was when we learned of the day window I do not appreciate being taken advantage of and lied toI informed them of my situation and again I was blown offI just want to cancel my contract due to product never worked from the beginningI do not nor can not see how a contract can be valid on a product that never worked from the beginningI never agreed to pay ***$ a month on a product that never workedI want this contract cancelled, the product out of my home and I want the phone calls from this company to stopI will not pay for a product that does not work.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as my cancellation date and refund are adjusted
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Thank you, how can I open another complaint? They have charged me this month and I should be charged (plus applicable taxes) until June 2018. Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory as long as they do as they said they would.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:They have drilled holes into wall which they refuse to repair and have drilled and altered my roof by drilling holes into my roof placit's ng a face plate and claim that they are allowing me out of a contract where they defaced my property and I should be happy that they let me out of a contract that they couldn't honor??? Of course its unacceptable for a company not to accept responsibility by claiming they allowed me out of a contract that they couldn't honor alter and damage my home and claim to have released me from a contract that they could not honor and that I should be happy that I was released from a contract that they couldn't honor? Unacceptable for these companies to dismiss customers and are allowed to continue to do business the way they do and not return the money for services that weren't given
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am honestly relieved that this is resolved and I no longer have to call inI appreciate Katie calling me today, and she was extremely kind.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: no one has reached out to me and I have not received a refundI called and keep getting the same run aroundI am going to dispute through my credit card company as this is still unresolved.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I spoke with the Legal Department at Vivint on May 1st and we came to mutual agreement for months free service, therefore the orginial agreementis no longer available at this time
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease give me a call as I have not heard back from ZachContact number is ###-###-#### and my direct email is ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will contact the business office today
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to note, however, that the information in the Vivint response is not entirely accurateThe details I allegedly agreed to are not actually what is on the written contract (number of months, etc.) I also do not recall a phone "interview"I only recall speaking with the salespersonThese issues are irrelevant if Vivint will actually cancel the account and remove it from collectionsI will drop my other complaints including the complaint regarding Vivint continuing to collect ACH payments even after being asked in writing to stop doing so
Sincerely,
Elise E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the assumption I will receive the refund to my credit card and there are no further charges or withdrawals from my credit card
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Raymond G***

Complaint: ***
I am rejecting this response because the business has not provided me with a letter releasing me from my contract (although requested and promised I am getting zero response from them)There is no recourse for me if they decide to send the account to collections even though they have discontinued serviceThey also have not provided me with any compensation for stolen property, even after they have admitted to the theft being due to their equipment malfunction.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I submitted requested documentation from my doctor stating that I could not live alone and I have received no response as of August 15, The account was cancelled but I still need a refund.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMe filing this formal complaint allowed me to resolve the issue that I have been working months to settleVivint' legal team member that reached out to me was most helpful
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: when the survey was taken,the home system was already installed and I was under the impression given me by the representative that if we were unhappy with the services we could cancel at any time free of chargeIf I would have known that I would have never agreed to get vivint products installed in my homeAs far as last week when we called aBout being locked out of our home, the key pad which was installed by vivint did not work, nor did the key that goes with the lockI had to leave work to go home and try to open the door so my father could get in my houseThe key pad nor the key would unlockI had to climb thru the kitchen window in order to gain access to my own homeFurthermore, now when we set the alarm to stay while we are in the home, mainly at night when we go to bed, it does not armI do not know what else I need to do for this company to understand their products are not working properlyI have also called prior to advise that my alarm would randomly go off and nothing was ever done about itThey tried to troubleshoot it and still the same issueI am not satisfied with their reply and am continuing with my complaint and will continue to inform people I know about this awful outrageously priced company.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Ronald H***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The company has closed my accountThank you for your help on this!Sincerely,
*** ***