Vivint Smart Home Security

May 26, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: January 16, 2012           To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter is being resolved to Ms. [redacted]’s satisfaction. Ms. [redacted]’s account has been canceled as of May 24, 2016. Ms. [redacted] may contact Vivint’s representative directly if she has any questions or concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because:  Thank you for updating me on this this issue.  The Business' (Vivint) response is unacceptable to me.  Below, I have stated my reasoning.  I would gladly offer the $75. for arbitration; but, because they sold my contract to a collection agency, I don't know if arbitration is possible. Perhaps, you could let me know if it would do any good.  I do thank you for you help.In response to the email you sent me dated Dec.15:I acknowledge that I signed this contract, thinking it would protect me and my property.  However, there are several misstatements by Vivint.  1) " ... did not inform Vivint there was a problem."  I did from the first week when the front door alarm no longer worked.  I was told to buy new batteries, which I did. Still didn't work longer than a day.  2)  " that I ALLEGE technical difficulties,... and a break-in, and the window alarm did not go off."  How can it go off, if the windows, according to the contract, were never wired? The window is still broken.  I have pictures. Nor is the shed, which was also included in the contract.  I told them this several times in letters after I stopped the bank draft.  They NEVER addressed the issues I had with the contract to give me what I signed on the dotted line for.  All Vivint had to do was send a tech out to check all this out.  I told them in a letter I would gladly reinstate my service if they would comply with what was in the contract.SO, Vivint sells my account to a collection agency, clearing them from any wrongdoing--failure to install what was in my contract.  This is so wrong.  I have learned, even at this old age, never to use a company or service without first verifying with the Revdex.com.
Sincerely,
[redacted]

January 25, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]       Complainant: [redacted]       Vivint Account #: [redacted]       Date of Agreement: May 8,...

2014                         To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has had complications with a door sensor that have not been resolved despite her efforts to replace the sensor and have it repaired.  Ms. [redacted] desires to have her system repaired as soon as possible and a refund for the last 2 months of service. Vivint’s records show that a service visit to Ms. [redacted]’s home is scheduled for February 7, 2018 to address the problem with the door sensor and to inspect the system. To assist Ms. [redacted], Vivint has applied a credit to her billing account in the amount of $139.98, which will cover two (2) months of service fees. Vivint apologizes for any undue delay in resolving this issue with Ms. [redacted].  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

May 3, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 24, 2014           To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter is being resolved to Ms. [redacted]’s satisfaction. Ms. [redacted]’s account and contract are being canceled. Ms. [redacted] may contact Vivint’s representative directly if she has any questions or concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Complaint: [redacted]
I am rejecting this response because:During my call when I first called to inquire to Vivint's security services my first question to them is “do you guys have a contract?” their first response was no there is no contract in this service. Then after I was told how much I have to pay monthly I asked again is there a contract and was told once more no there is no contract. There is no proof I signed the contract. When I called to ask for the proof of the contract on the signature part of where my name would be is NOT my signature. I also called and ask for a proof of the recording and the agents would tell me they don’t have access to it. I even had to send in a letter showing proof of my signature. I should not be legally bounded to a contract I did not sign. I know they can alternate a recording and block out questions I've had during the call. The terms of the agreement was not clearly stated when I called to set up my service. I would never sign a five-year agreement with any services I’ve had if I knew it was for that long. I stopped paying my monthly fees because I set a “ letter notice of cancellations “ and informed the company they will need to contact me through written forms and not harassment callings. Every time I called the company to get someone to take care of the situation I always get the run around and they cannot help me.  How can a security company charge me for a service they did not do since none of my sensors work and the monitor screen did not work since I have sent the cancel letter? This company scams people to pay for a service that don’t work and all they care about is the money and not the safety of someone’s well-being. I do not agree with their response and I do not recommend this security company to anyone! 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Their response is inaccurate we have been calling since January to have this system fixed we can submit all our call logs to prove we have been calling and have not received calls from them.  This last go around they claimed they called my husbands phone and that was also false, which I have had the account notes to call my phone not his.  Multiple employees we have spoke with apologized because they don't keep record of the times you have called in they can only see the previous notes on the account and they do not always document notes when you call to complain.  If what they were saying is true and them stating they would offer credits for the months it was down, why would they only offer 2 months and not 4 months since the first time they have record of us calling is in April and we are now in July and it still has yet to be fixed?? We have a technician scheduled for this week which vivint did not let me know they scheduled one I had to call on again and that is what they said was on our account.  We have had multiple texhitians scheduled and we wait around and they do. It show up.  We have had the police over to our house multiple times due to their system malfunctioning and they have not offered to trouble shoot it over the phone or anything.  They sent a tecnitian to that address on the 10 the day after we moved out and I let them know that we were moving and they were going to call and set up a reinstall for the new equipment so the fact that they had someone go out after I told them we would no longer be living there.  The technician called me and he himself said that they are the most unorganized company and they have that problem all the time.  I had to remove the equipment from my house and take it myself otherwise I was told I would have to pay for new equipment,  they said they were sending out a technician that was suppose to be there on the 6 to fix the problem and uninstall everything so it was ready to move, there tech did not show up and when I called they said the work order had not been completed and that I would have to pay for new equipment which I don't see how I was liable for that when they once again messed up.  Not to mention we have already had the door key pad replaced once last winter and the tech did not have keys for it and was suppose to come back with them or a new lock and that never happened,  in our original contract we order a brushed bronze door handle and they installed the silver one and were suppose to come and swap them out and that never happened we asked for it specifically when they were coming to fix it the first time it broke and they never brought the rite color.  We have been at our residence every single time we have scheduled a tech and have waited all day and they have not shown we have taken days off work to be home when they said they were going to be there to fix it.  We have had 2 of their account experts or managers whatever you will call them say they would give us 'down time credit' from January to the current month that they come fix it but they can't give the credit until the problem has been fixed, so for there response to say something different than what has already been told to us is unprofessional and pure ignorant.  We have been ran through the ringer with this company and have never gotten to actually speak with someone who knows what the heck they are talking about.  We got this system to make our life's easier and to feel safe and secure in our homes and it has been the complete opposite! We can bring over police records of how many times they have been dispatched to our home because the system malfunctioned, or maybe vibrant could provide a list of how many times the alarm has been set off because the key pad locks and unlocks its self constantly and has tripped the alarm.  We have to get up through out the night to re lick the door or make sure it's locked so that our family is safe, it has done that ever since they installed it and we have been calling since then, let's have vivint offer a date on that and an explanation.  They are a multimillion dollar company they can't try a little harder to acquire some more techs in our area? I am a paying customer and should have someone there to fix their faulty equipment not constant appointments that they have made to keep me happy but in reality they were not scheduling techs because they did not have any in my area!!! 
Sincerely,
[redacted]

March 16, 2016 Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: May 11, 2012                                                              To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this representative and Mr. [redacted] have agreed upon a resolution. Mr. [redacted]’s name is currently being removed from his mother-in-law’s account and collections account. If he has any further questions regarding his complaint, he may contact the representative that has been in contact with him. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.            Sincerely, Nathan *. W[redacted]

Vivant has my correct phone number [redacted].And I still was over charged
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

December 21, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted]    Date of Agreement: December 3, 2016           To Whom It May...

Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that the service provided was not what he had agreed upon. Also that his old alarm system had been removed and is no longer operational. Mr. [redacted] requests that Vivint honor was as told him when he purchased the system.A representative from Vivint has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint’s records indicate that this matter is being resolved to Mr. [redacted]’s satisfaction. Mr. [redacted]’s account has been canceled and there is appointment scheduled for January 7, 2017 for the removal of the system from his home. A Vivint Claim Resolution Representative has also attempted to contact Mr. [redacted] to investigate the option of Vivint covering the cost of the reinstallation of Mr. [redacted]’s old security system. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November
25, 2015Revdex.com of Utah 3703 W 6200 SSalt Lake City, Utah 84129RE:      Consumer Complaint Case #: [redacted]            Complainant:
[redacted]...

            Vivint Account #: [redacted]             Date of
Agreement: March 13, 2015To Whom It May Concern:I
have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In
her complaint, Ms. [redacted] alleges that she was misled by Vivint regarding the
billing on her account. Ms. [redacted] desires the cancellation of the
account without penalty Vivint’s
records show that Ms. [redacted] signed a Purchase and Services Agreement upon
installation of her Vivint system, in which she represented that she
understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a
monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that
term. Ms. [redacted] also signed a Schedule of Equipment and Services, in which
she agree to pay an addition price of $240.00 for two glass break sensors on
top of the agreed upon installation fees. Vivint has included both of these
documents in its response. Vivint’s
records further show that Ms. [redacted] never paid this charge.  As such, the account was cancelled for non-payment
on September 29, 2015, and will soon be sold to an outside agency. Vivint
representatives have been in contact with Ms. [redacted] and have offered to assist her
with a $[redacted] credit, which covers half the past due amount. Records indicate
Ms. [redacted] has declined this offer.Vivint will again extend this offer to Ms. [redacted] to assist with
reactivating the account. If Ms. [redacted] wishes to take advantage of this
offer, I would advise her to contact Vivint at ###-###-####.If
you have further questions or concerns regarding this response, please respond
to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax
number: ###-###-####, attention Department 160 – Legal.  Sincerely, Nathan *. W[redacted]

September 30, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: February 27, 2015           To Whom It May...

Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he was misled about the terms and conditions of his contract by his Vivint sales representative. Mr. [redacted] further states that Vivint did not provide the service he desired. Mr. [redacted] requests that Vivint cancel his Agreement without penalty. Vivint will agree to cancel Mr. [redacted]’s account without penalty. Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] signed a System Purchase and Service Agreement (“Agreement”). Every customer must sign this Agreement, and if a customer does not sign the Agreement, Vivint will not install any equipment in the customer’s home.  Our records show that Mr. [redacted] signed his Agreement on February 26, 2015. By signing his Agreement Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months. He also represented that he would pay a monthly monitoring fee of $69.99 each month during that term. In addition, Mr. [redacted]’s Agreement explains that it is the customer’s duty to notify Vivint if there is a problem with the system, and that he may request a service visit (Sections 5, 12).Despite the above information, Vivint has cancelled Mr. [redacted]’s account and he has no further obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because:I am NOT accepting their offer as it is unsatisfactory. First of all on 3/31/15 I did not enter into any contractual agreement. I did state that I was interested in using their services and paid the initial $59.99 down payment and this was SOLELY BASED  on Vivint being able to provide operable equipment and in this case they are not. I was assured by the several sales reps that the indoor cameras could be mounted in my window and properly record and capture necessary footage . Unfortunately, this is not the case and the cameras do not work as I was told they would, therefore, Vivint is in breach of contract. I have attached a copy of what I see once night fall hits, which is ABSOLUTELY NOTHING. It clearly shows movement and my camera is not recording or capturing any of it nor is there a thumbnail available, this is a criminals dream to be caught on camera and get away with it.  Secondly, due to Vivint standing me up for my install and reps failing to return to calls and emails,  my install did not take place until 5/30/15 (2 MONTHS AFTER) Keep in mind the contract does NOT start until the actual install date, therefore my contract date started 5/30/15 not in March 2015.  In addition, when my install was completed on 5/30/15 I expressed concern and dissatisfaction due to my garage door being left inoperable after the technician ran into an issue they he was not capable of fixing as well as not receiving the 2 indoor cameras because the technician said they were out of stock despite receiving a phone call a day or two before install and behind told that all the equipment I was promised would be installed as promise. I would like to know  when did their outdoor cameras become available? The ONLY way that I will keep my 60 month contract in place is if Vivint takes back their faulty indoor cameras and replaces them with 2 outdoor cameras, and I WILL NOT pay ANY FEES OF ANY KIND. I would not of taken their service in the beginning if I had know they were not able to provide working cameras. It has been one HUGE headache dealing with Vivint  and unless they are going to provide two working outdoor cameras AT NO ADDITIONAL COST TO ME as I have already been through enough then my contract terminates now and I will send this complaint with the states Attorney Generals Office Consumer Division and they can assist. 
Sincerely,
[redacted]

September 18, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: July 28, 2007           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she never cosigned for the account. Ms. [redacted] desires a copy of the agreement Vivint has on file. Vivint’s records show that Ms. [redacted] cosigned a Purchase and Services Agreement upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term. Attached is the Purchase and Services Agreement Vivint has on file for Ms. [redacted]’ account.Vivint’s records further show that Ms. [redacted] stopped making her monthly payments after July 2013.  As such, the account was cancelled for non-payment on September 30, 2013, and was sold to an outside collections agency. Ms. [redacted] must settle the balance of her account with this outside collections agency at this time. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

February 18, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 17, 2014          To Whom It May Concern:In her rebuttal, Ms. [redacted] states that she did inform Vivint of her concerns multiple times, and does not believe she should not have to pay for a system that does not work.  Ms. [redacted] desires for the account to be closed without penalty.Vivint records indicate Ms. [redacted] called to inform Vivint of her concerns with the system on January 30, 2017. Prior to this, Vivint did not receive a call from Ms. [redacted] about her system since October 29, 2014. As such, repair rather than cancellation is the proper course of action. As they stated in their previous response, Vivint is willing to waive the cost of a service visits fee. This credit was applied on February 9, 2017. Ms. [redacted] may contact Vivint Customer Care department to schedule an appointment to repair the system at 1-800-216-5232. Should Ms. [redacted] wish to cancel her Vivint agreement prematurely, she may pay off the remaining balance on her account – currently $2,029.71, however Vivint will take 55% off the payoff amount, bringing it to $913.37. If Ms. [redacted] wishes to take advantage of this offer, I would advise her to contact Vivint’s Customer Loyalty department at 1-800-216-5232. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

May 7, 2015Revdex.com of Utah5673 South Redwood Road, # 22Salt Lake City, Utah 84123 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: November 29, 2014             ...

           To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges to having equipment complications with her security system that have not been resolved until recently.  Ms. [redacted] further alleges that she has paid for service while waiting for repair of her equipment.  She desires to have her account credited for system downtime.  Vivint’s records show that Ms. [redacted] first notified Vivint of her equipment concerns on November 30, 2014. A representative from Vivint’s customer care scheduled a service appointment for December 8, 2014, and a credit of one (1) month of service was applied to Ms. [redacted]’s account. On December 11, 2015, Ms. [redacted] called Vivint to report that although the panel concern was resolved, the cameras were not working. A representative in Vivint’s customer care department offered to troubleshoot, but Ms. [redacted] requested cancellation of her account. Ms. [redacted] was asked to call back in when Vivint’s customer loyalty department was open to discuss Vivint’s cancellation policy.  Vivint’s records indicate that Vivint did not receive another call from Ms. [redacted] until April 9, 2015. At that time, Ms. [redacted] reported there was a concern with her panel and an appointment was scheduled for April 11, 2015. On April 28, 2015, Ms. [redacted] called Vivint asking for downtime credit. The request was denied due to Ms. [redacted]’s account previously being credited for downtime, and Vivint not being made aware of the panel concerns. A representative from Vivint has recently attempted to contact Ms. [redacted] in an effort to resolve her concerns.  Although a credit is not warranted, Vivint has agreed to apply a credit to her billing account in the amount of $[redacted], which will cover three (3) months of monitoring fees.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, [redacted]. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. On behalf of my mother and myself, thank your prompt assistance in resolving this dispute.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
That's definitely my signature and I said that from the original complaint, I signed the agreement with my name and the customer name is my name. As I advised [redacted] was not home and I can definitely prove that is not [redacted]'s signature. I am not sure where that 2nd signature is from but as I advised I was home when the installer was there and agreed to the service. [redacted] was headed out to work during the presentation and when I did the verification call. I also did not state that it was not my debt, I stated it was my debt and mines alone. The collection notices are coming in [redacted]'s name. I was the sole person that signed that contract legally, as evidenced in the signature difference from our Refinance papers. Also there should be record of several calls with regard to me asking for assistance with the locks and with the app not allowing me in the house. I was given the installer code twice to reset the panel. Which the first time, it fixed the lock but broke the app and then the 2nd time it fixed neither. I also talked to Kwikset. I can pull phone records and provide those evidencing my numerous calls for assistance.
Sincerely,
[redacted]

October 20, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]             Vivint Account #: [redacted]              Date of Agreement: March 11, 2013                                                                To Whom It May Concern:   I have reviewed the additional information provided by Mr. [redacted] and appreciate the opportunity to respond.   Although not warranted, Vivint has agreed to issue a refund of $37.83 to go back into Mr. [redacted]’s visa account within 7-10 business days.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

December 12, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted] [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: August 9, 2011                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that her account was to be cancelled in August of 2016; however, her account has not been cancelled. Ms. [redacted] requests immediate cancellation of her account.   Vivint has agreed to immediately cancel her account and waive the past due balance. Vivint apologizes for any undue delay or inconvenience this may have caused. Ms. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

May 9, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: April 25, 2017           To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. Vivint provides a Right of Rescission period immediately following installation of the equipment, during which time Ms. [redacted] would have been able to contact Customer Care to address any concerns from the Pre-Installation Survey and cancel services. Vivint’s records indicate that Ms. [redacted] informed Vivint of her desire to cancel on April 27, 2017.  After further review, Vivint’s records show that Ms. [redacted]’s agreement with Vivint has been cancelled and she has no further contractual obligation to Vivint. I advise Ms. [redacted] to contact a preselected Vivint Representative at 1-801-221-6728, and schedule an appointment for the removal of Vivint’s equipment. Following retrieval of the equipment from Ms. [redacted]’s home, Vivint will refund her the payments made to Vivint, in the amount of $268.35.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer