Vivint Smart Home Security

June 24, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 23, 2015           To Whom It May Concern:I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] explains that he has experienced and issue with the service. Mr. [redacted]’s desired resolution is cancelation of the contract. A representative from Vivint has recently tried to contact Mr. [redacted] in an effort to resolve his concerns. In an effort to help Mr. [redacted]. Vivint can cancel the account without any additional charges, if Mr. [redacted] will allow a Vivint technician to come to his home to remove the equipment. After the technician has removed the equipment the account and contract will be canceled. If Mr. [redacted] wishes to pursue this resolution or if he has any questions or concerns Mr. [redacted] may contact the Vivint representative that reached out to her directly. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 27, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted]    Date of Agreement: May 13, 2014           To Whom It May...

Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that he has not received his refund for the time that he moved his account into someone else’s name. As such, Mr. [redacted] requests a refund for all monies pail while the account was not in his name.A representative from Vivint has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. A refund check was sent to Mr. [redacted]’s new address and Vivint records show that it was cashed successfully. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

January 27, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 10, 2009            Date of Addendum: January 12,...

2013 To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges Vivint is holding her to a contract that is expired. Ms. [redacted] desires the cancellation of her account without penalty. Vivint’s records show that on July 10, 2009, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of thirty-nine (39) months. As such, the initial term of the agreement would have lapsed on November 10, 2012 and continued from month to month.  However, Vivint spoke with Ms. [redacted] regarding her alarm service on December 7, 2012. Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her agreement.  Based upon this representation, Vivint offered a twenty-four (24) month extension to which Ms. [redacted] agreed. Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively: You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Ms. [redacted] signed the extension on January 12, 2013; this is the date the renewal became active. Ms. [redacted]’ account after January 12, 2015 once again reverted to a month to month agreement. Ms. [redacted] could request cancellation of the account at any time as long as she provided a written notice of cancellation 30 day prior to her desired cancellation date (Section 2.4). Vivint has agreed to make an exception to this rule, and has agreed to cancel Ms. [redacted]’ account. Ms. [redacted] no longer has an obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

January 9, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]   Date of Agreement: May 21, 2016           To Whom It May...

Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that he moved from his home due to his job and that he canceled his account with Vivint but was told that there was a charge on the account of $334.00 that went to credit reporting agencies. As such, Mr. [redacted] requests a refund of $334.00 and the negative credit entry removed.A representative from Vivint has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint does not have any record of Mr. [redacted] moving in May of 2016 or of a Notice of Cancelation. Vivint’s records do indicate that Mr. [redacted]’s account was cancelled and sent to collections due to a lack of payment. Due to these facts a refund of the full $334.00 is not warranted. However, in an effort to assist Mr. [redacted] Vivint is willing to issue a refund of $100.00 and Vivint is having the negative credit entry removed. If Mr. [redacted] has any questions or concerns he may contact the representative who reached out him directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

March 12, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 26, 2017           To Whom It May Concern:I have reviewed...

the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that a Vivint technician left damage to his home. Mr. [redacted] desires a refund of all monies paid to Vivint and repair of his walls.After further review, Vivint’s records show that Mr. [redacted]’s agreement with Vivint was cancelled on February 7, 2018. Vivint’s records show that the Vivint equipment was removed from Mr. [redacted]’s home on February 20, 2018.Mr. [redacted] may contact Vivint’s Home Damage Department at 801.229.6547 to have the damage repaired to his home.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is an unacceptable response from Vivint.  My contract included a doorbell camera and Premium Service so all the equipment would be serviced.  My doorbell is always disconnected and broken.  It has been replaced at least 4 times and never works.  Vivint has not held up their end of the contract to provide the service that I signed up for. I would be ashamed to operate a business the way that Vivint has and how they have treated me on this issue.  All I want is for my service to work the way it is supposed to.  That is why I paid extra for the Premium Service.  Vivint's answer is to downgrade the system to something I don't want.  They also offer that I can pay $1189.83 buyout fee.  Apparently this is at a 50% discount.  Why would I have to pay a fee to get out of a contract that Vivint cannot meet the terms of? A Vivent representative that I spoke to on the phone told me that there are some homes that the doorbell camera just doesn't work in.  I am pretty sure my home is one of those homes.  Vivint knows that the doorbell camera is a poor piece of equipment and they are trying to make me pay a buyout fee because they cannot meet their obligation to the contract I signed.  I want Vivint to cancel the contract without trying to charge me fee's.  Vivint has not provided the service I signed up for.
Sincerely,
[redacted]

November 2, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 18, 2009          To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she was never informed her system was out of date, and Vivint never follow through with an upgraded panel. Ms. [redacted] desires the cancellation of her account and refund of her final payment. Vivint records indicate Ms. [redacted] signed a Purchase and Services on July 18, 2009. Ms. [redacted] agreed to an initial term of thirty-eight (38) months and she agreed to pay her monthly service fee of $[redacted]. In the section of the Agreement labeled as Customer Duties, it states that it is the customer’s responsibility to test the system at least monthly to insure the system is functioning properly. Vivint also made steps to inform its customers by mail or email anytime a piece of equipment was out of date.  After further review, Vivint has agreed to cancel Ms. [redacted]’s account without penalty and refund Ms. [redacted] her final month’s payment. Ms. [redacted] no longer has a contractual obligation to Vivint, and a refund of $[redacted] has been sent to the credit care on file. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.Sincerely, Nathan *. W[redacted]

September 16, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 16, 2011           To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. Vivint’s maintains its position in that a copy of the death certificate is required to proceed with the cancellation of Ms. [redacted]’s mother’s account. Upon receiving said documentation Vivint will cancel the account without penalty. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

December 4, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 12, 2015          To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he has had equipment complications that Vivint has been unable to resolve. Mr. [redacted] desires cancellation of his Vivint agreement without penalty.  Vivint’s records indicate that Mr. [redacted] first notified Vivint of his equipment concerns on July 13, 2015.  Vivint has scheduled two (2) service visits with Mr. [redacted], and it has been determined that Mr. [redacted]’s internet upload speed is not sufficient to support all of the camera devices installed at his home.  Mr. [redacted] signed a Purchase and Services Agreement and also participated in a telephonic Pre-Installation Survey upon installation of his Vivint system, in which he represented that he understood and agreed to the initial term of sixty (60) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term.  By signing this Agreement, Mr. [redacted] agreed that he is responsible for providing proper internet service that may be required for devices installed in his home (Section 12).  Cancellation of the Agreement without penalty is not warranted at this time.At this time, Mr. [redacted]’s account is past due in the amount of $[redacted].  In an effort to assist Mr. [redacted], Vivint will waive that balance and bring the account current.  Vivint would like to ensure that Mr. [redacted] is able to utilize his system as intended. Mr. [redacted] may contact his internet provider to increase his upload speed and improve the functionality of his installed equipment. Alternately, Vivint is willing to send a field service professional to Mr. [redacted]’s home at no charge, to downgrade the package and remove any equipment that is not able to be used. This downgrade would reduce Mr. [redacted]’s monthly monitoring rate accordingly. I would advise him to call Customer Loyalty at ###-###-####, if he would like to accept this offer and schedule an appointment. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

December 22, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted]  Date of Agreement: April 11, 2014           To Whom It May Concern: I...

have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’s complaint she explains that she was told that her account was passed due when she has paid every month. A representative from Vivint has recently attempted to contact Ms. [redacted] via email in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]‘s satisfaction. Ms. [redacted]’s account shows that she is on time with her payments. Vivint has also put one month of credit on Ms. [redacted]’s account out of goodwill Ms. [redacted] may contact the Vivint representative who reached out to her directly if she has any questions or concerns.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

January 5, 2016 Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: May 28, 2012                                                              To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.            Sincerely, Nathan *. W[redacted]

January 20, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: July 31,...

2008                         To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that his system no longer works due to a change in cellular service, and that Vivint will not upgrade his system without extending the Agreement term and also will not cancel the Agreement.  He desires cancellation of his Agreement without penalty, or a free upgrade without extending the term of the Agreement. A representative from Vivint recently contacted Mr. [redacted] in an effort to resolve this matter.  Vivint has agreed to provide an upgraded alarm panel at no cost, and a technician was dispatched to Mr. [redacted]’s home on January 17, 2017 to upgrade and inspect the system.   Mr. [redacted]’s Agreement term did not renew with this upgrade.Vivint believes this matter to be resolved.  The current term of Mr. [redacted]’s Agreement will lapse on March 26, 2018.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 21, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: July 15, 2016...

          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter is being resolved.  Ms. [redacted] has indicated that a technician was at her home on December 19, 2016, and that her system seems to be functioning well at this time.  Vivint has applied credit to Ms. [redacted]’s account for any inconvenience or hardship these problems may have caused.  Ms. [redacted] may contact Vivint’s representative directly if she experiences further troubles with her system, or if she has any questions or concerns regarding this resolution.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 11, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: October 17, 2016           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] states that she was not informed of the three day right of rescission period. Further, that the alarm system is difficult to operate and that she has been experiencing equipment malfunctions. Ms. [redacted] desires her System Purchase and Services Agreement (“Agreement”) cancelled without penalty. Vivint agrees to upgrade Ms. [redacted]’s account to Premium Service which will provide her with free technician visits for when any repairs of the system or instruction on its operation is needed. Vivint’s records indicate that Ms. [redacted] entered into her Agreement on October 17, 2016. By signing her Agreement Ms. [redacted] agreed to section 4.5 which states, “You may cancel this Agreement at any time prior to midnight of the third business day after the date of this transaction.”Vivint’s records further indicate that prior to the installation of any equipment, Ms. [redacted] completed a telephonic Pre-Installation survey with Vivint’s Account Creation department. Every customer must complete this Pre-Installation survey, and if a customer does not pass the survey, Vivint will not enter into an Agreement with the customer and will not install any equipment in the customer’s home. The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm that terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation survey on October 13, 2016.During the recorded Pre-Installation survey, Ms. [redacted] represented that she understood and agreed to this initial term of forty-two (42) months. She also represented that she would pay a monthly monitoring fee of $44.99 plus any applicable taxes each month during that term. Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement. Due to Ms. [redacted]’s representations and the terms of her Agreement cancellation without penalty is not warranted. Nevertheless, Vivint agrees to the above resolution.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

January 26, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement:  April 15, 2015 To Whom It May Concern: I have reviewed the information...

provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that her sales representative misinformed her about the term of the Agreement. Ms. [redacted] believe the initial term of the Agreement was for 3 years, however when she recently called into Vivint she was informed the Agreement was for 5 years.  Ms. [redacted] desires for her account to be closed without penalty. Vivint’s records indicate that prior to the installation of any equipment; Ms. [redacted] signed a System Purchases and Services Agreement. By signing the Agreement Ms. [redacted] represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $59.99 each month during that term. Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement. After installation, Vivint provides its customers a 3 day Right of Rescission period. During this if they are unhappy with any aspect of the equipment or Agreement; Vivint will close the account without penalty after given proper notice (Section 4. 4). Vivint receive no such request from Ms. [redacted] within the allotted time therefore the full term of the Agreement applies. Vivint has included a copy of Ms. [redacted]’s Agreement with their response.  Vivint has been providing security services to Ms. [redacted] since the time of installation, on April 15, 2015. Cancellation of the account is not warranted. Should Ms. [redacted] wish to cancel her Vivint agreement prematurely, she may pay off the remaining balance on her account – currently $2,579.55, however Vivint will take 55% off the payoff amount, bringing it to $1,160.80. If Ms. [redacted] wishes to take advantage of this offer, I would advise her to contact Vivint’s Customer Loyalty department at 1-800-216-5232.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759 attention Department 160 - Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 15, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant:  [redacted]  Vivint Account #: [redacted] Date of Agreement:  May 5, 2015 To Whom It May Concern: I have reviewed the information...

provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he had a break-in when his alarm system was malfunctioning, and Vivint has not resolved the issue with him. Mr. [redacted] desires cancellation of his agreement without penalty, and for Vivint to reimburse him the value of the stolen property.   Vivint’s records indicate that Mr. [redacted] notified Vivint of this break-in, and that Vivint’s Alarm Events department has opened a case for review. At this time, Vivint is awaiting documentation from Mr. [redacted], to proceed in reviewing the incident. If Mr. [redacted] will provide Vivint with a police report from this incident, his request for compensation will be further reviewed. Mr. [redacted] may email this documentation to: [redacted]@vivint.com, or fax it to: ###-###-####, for faster processing. Furthermore, Mr. [redacted] signed a Purchase and Services Agreement and also participated in a telephonic Pre-Installation Survey upon installation of his Vivint system, in which he represented that he understood and agreed to the initial term of forty-two (42) months. He also represented that he would pay a monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term.  Cancellation without penalty is not warranted at this time. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-#### attention Department 160 - Legal. Sincerely, Nathan *. W[redacted]

February 5, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted].  Vivint Account #: [redacted] Date of Agreement: July 24, 2015                         To Whom It May Concern: I have reviewed the information provided by [redacted] and appreciate the opportunity to respond. In her rebuttal, [redacted] alleges that her credit was not submitted.  She desires that Mr. [redacted] be released from the System Purchase and Services Agreement (“Agreement”).  Vivint Inc.’s (“Vivint”) records show that the credit of $[redacted] was correctly processed and approved on February 2, 2016. I  apologize about the delay of this credit.  Vivint remains willing to schedule a technician at no cost to [redacted] if she still experiencing system issues. Cancellation without penalty would not be warranted at this time. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

October 19, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]       Complainant: [redacted]       Vivint Account #: [redacted]       Date of Agreement: August 1, 2013...

          To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he requested cancellation of his account when he moved, but that Vivint continued to bill him for service and advised that he needed to send a written 30-day notice. Mr. [redacted] desires a refund of the $46.99 he paid to Vivint in October after requesting cancellation, and for his account to be cancelled. At this time, Vivint has cancelled Mr. [redacted]’s account, and he has no further obligation to Vivint.  In an effort to assist Mr. [redacted], a refund of October’s payment in the amount of $46.99 is being sent back to the credit card on file. Vivint’s records show that Mr. [redacted] signed an agreement on August 1, 2013, in which he agreed that service would continue month to month after the initial term of forty-two (42) months, unless cancelled in writing no less than 30 days before the next renewal term (Vivint Purchase and Services Agreement, Section 2.4).  A written notice of cancellation was provided by Mr. [redacted] on October 4, 2017, and his account had already been invoiced for the last month of service on October 1, 2017.  Despite this information, Vivint agrees to the above resolution.  Mr. [redacted] will not be charged further and may expect the refund back in his bank account in 7-10 days.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

March 8, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 9, 2016           To Whom It May Concern:I have reviewed the...

information provided by [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer