Vivint Smart Home Security

August 24, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 2, 2013           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he did not sign an Agreement for a Vivint system which has now been sent to a third party collection agency. Mr. [redacted] requests that the account be removed from collections.Mr. [redacted]’s account has been removed from collections as requested.Vivint’s records show that Mr. [redacted] stopped making his monthly payments after August 2015.  As such, the account was cancelled for non-payment on December 30, 2015, and was sold to an outside collections agency.  Despite this information Vivint agrees to the above resolution. Mr. [redacted]’s account has been removed from collections and he has no further contractual obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I in hopes would like Fischer & Burns to remove the information as Vivint indicated that they would call them to be removed.  I will continue to check on my credit report and if I don't see it come off I will proceed to open another case.  I appreciate your help in this matter and hope that I will not have to file another case.
Sincerely,
[redacted]

October 13, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 10, 2010        To Whom It May Concern:I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he cancelled his account with Vivint, but that he was charged for service again in October.  Mr. [redacted] desires cancellation of his Agreement and no further charges from Vivint.  Vivint’s records indicate that Mr. [redacted]’s account is cancelled at this time, and he has no further obligation to Vivint.  I apologize for any undue delay in this process.  A refund in the amount of $[redacted] is being sent back to the credit card on file, to refund the monies paid to Vivint by Mr. [redacted] in October 2015.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 5, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: February 25, 2014            To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] explains that she has sold her home and moved. Ms. [redacted] desires cancellation of her agreement without penalty and the last two months payments refunded. A Vivint representative recently attempted to contact Ms. [redacted] in an effort to resolve her concerns. Vivint’s records show that Ms. [redacted] signed a Purchase and Services Agreement upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of forty-eight (48) months.  She also represented that she would pay a monthly monitoring fee of $60.99 each month, plus applicable taxes, during that term.  Ms. [redacted] contacted Vivint on July 26, 2016, to request cancellation of her account. However, Ms. [redacted] still had about two years left on her contract. In an effort to assist Ms. [redacted] and due to her circumstances Vivint will cancel the account without any cancelation fees. But refunds of past payments are not warranted. If Ms. [redacted] has any questions she can contact the representative who reached out to her directly.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because:
I see that we are not coming to any agreements on this issue can you please tell me the next step I need to take do I need to get an attorney involved or is this something that the Revdex.com organization can help with further.
Sincerely,
[redacted]

September 18, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: September 11, 2010 Date of Addendum: January 16, 2015        ...

  To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that Vivint offered to waive her past due amount, but Vivint never followed through with the offer. Ms. [redacted] desires the fulfilment of the offer made by Vivint. Vivint’s records show that Ms. [redacted] signed a Purchase and Services Agreement upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of forty-two (42) months.  She also represented that she would pay a monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term.  Ms. [redacted] contacted Vivint on January 16, 2015, to request cancellation of her account.  During this conversation with a Vivint representative, Ms. [redacted] was offered the forgiveness of the past due amount of her account if she agreed to a forty-two (42) month renewal.  Ms. [redacted] accepted this offer and was inform to contact Vivint once she is aware of her living situation. Vivint credited her account $[redacted], the past due balance on her account at the time of the offer.  Vivint’s records further show that Ms. [redacted] stopped making her monthly payments after February 2015.  As such, the account was cancelled for non-payment on August 28, 2015. If Ms. [redacted] wishes to continue her service with Vivint, Ms. [redacted] will need to pay the past due amount on her account, currently $[redacted]. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

November 12, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: March 6, 2012         To Whom It May Concern:I have reviewed...

the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he requested cancellation of his Vivint service, but that Vivint continued to charge him for service past the end date of his Agreement.  Mr. [redacted] desires a refund of the past three (3) monthly payments, as these months were outside the initial term of his Agreement.  Vivint’s records indicate that a refund in the amount of $[redacted] was processed to be sent back to the checking account on file on November 4, 2015.  I have processed an additional refund in the amount of $[redacted] to be sent back to the checking account on file, and this will complete the three (3) month refund requested by Mr. [redacted].  Mr. [redacted]’s account is cancelled, and he has no further obligation to Vivint.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

May 4, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 27, 2013           To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has had equipment complications since the installation of her system that have not been resolved. Ms. [redacted] desires cancellation of her agreement without penalty. Vivint’s records indicate that prior to the installation of any equipment; Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on May 27, 2013. During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $57.99 each month during that term. Further, Ms. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.   Further, Vivint provides a Right of Rescission period immediately following installation of the equipment, during which time Ms. [redacted] would have been able to contact Customer Care to address any concerns from the Pre-Installation Survey and cancel services.After further review, Vivint’s records show that Ms. [redacted]’s agreement with Vivint has been cancelled and she has no further contractual obligation to Vivint.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

May 9, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 18, 2015           To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’s complaint she explains that she is the homeowner and that her tenants had Vivint’s system installed without her approval. Ms. [redacted] explains that there are holes in the walls and wants them fixed by Vivint.Vivint does need to state that Ms. [redacted] is not a Vivint customer. Vivint’s records also show that the contract signer stated on a recoded line that they were the homeowner, Vivint would not have installed the system otherwise. Vivint advises Ms. [redacted] to make contact with the tenants that had the system installed and seek a resolution from them.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

December 16, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 12, 2014           To Whom It May Concern:In her rebuttal, Ms. [redacted] alleges that neither she nor [redacted] signed the Agreement with Vivint. Ms. [redacted] desires the account be removed from collections, the account to be updated to remove Mr. [redacted], and the repair of her door lock. Vivint maintains its stance in regards to Ms. [redacted] account. Ms. [redacted] completed a recorded Pre-Installation survey where she agreed to the terms as they were written on the Agreement. Vivint has no record Ms. [redacted] ever informed Vivint about a concern with a door lock. If Ms. [redacted] would like to dispute the signatures on the Agreement she may send a copy of her driver’s license, passport, marriage license or any notarized document that has her signature to **@vivint.com for review under a special cancellation request regarding forgery.Until receipt of any documents, Vivint maintains that the charges are valid. Ms. [redacted] stopped making her monthly payments after October 2014.  As such, the account was cancelled for non-payment on February 28, 2015, and was sold to an outside collections agency. Ms. [redacted] must settle the balance of her account with this outside collections agency at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

October 3, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]       Complainant: [redacted]       Vivint Account #: [redacted]       Date of Agreement: August...

31, 2015          To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he was misled by a Vivint representative regarding Vivint’s affiliation with his previous provider, and the term of Vivint’s System Purchase and Service Agreement (“Agreement”). He further explains that he has had many problems with his system, even after service visits.  Mr. [redacted] is requesting that Vivint cancel his Agreement without penalty. At this time, Vivint agrees to cancel Mr. [redacted]’s Agreement without penalty, effective immediately. Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, confirms the terms and conditions of the Agreement and that he understands Vivint is installing a security system and no other company. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on August 31, 2015. During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months and the monthly services fee of $74.99 each month during that term. Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Mr. [redacted] also represented that he understood Vivint’s representative was not associated with any other alarm company.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.   Mr. [redacted] is within the initial term of his Agreement and cancellation without penalty is not warranted; however, to assist Mr. [redacted] in this matter Vivint agrees to the above resolution.  Mr. [redacted] has no further obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 18, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129    RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: March 24, 2010             Date of Addendum: April 7, 2016                                         To Whom It May Concern:                              I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, he explains that he is dissatisfied with the backup battery life of Vivint’s panel. Mr. [redacted] is requesting cancellation of his account.   Vivint has agreed to cancel Mr. [redacted]’s account.   Vivint’s records show that on March 24, 2010, Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of thirty-nine (39) months.  Vivint spoke with Mr. [redacted] regarding his alarm service on April 7, 2016.  Mr. [redacted] represented that he was satisfied with Vivint’s services and that he was interested in extending the term of his agreement.  Based upon this representation, Vivint offered a thirty-six (36) month extension to which Mr. [redacted] agreed.  Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively:   You understand that this call is being recorded, and you agree to extend the term of your agreement thirty-six months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.   Despite the information mentioned, Mr. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because: Hi, in my previous message, I am asking for credits back to my account and for Vivint to file the permit to dispatch with the Baltimore County Police. I understand that they will issue the credits but I did not see that they will be filing the permit.A neighbor of mine that filed a complaint was given credits and Vivint will file the permit.  Will they include the filing of the permit as well to resolve my issue/complaint?Please advise.Thank you.
Sincerely,
[redacted]

October 7, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: November 20, 2012           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

January 11, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 2, 2014           To Whom It May Concern:I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. He may contact Vivint’s representative if he has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 19, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 30, 2007           To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] states that Vivint has been charging her for services not received since April of 2015. Ms. [redacted] desires a refund for all charges since April of 2015. Vivint’s records indicate that Ms. [redacted] called into Vivint on April 22, 2015 to request a system upgrade. Ms. [redacted] agreed to a System Purchase and Services Agreement (“Agreement”) renewal in order for Vivint to facilitate her upgrade. Vivint sent a technician to Ms. [redacted] home on April 23, 2015. Vivint’s technician called Ms. [redacted] prior to his arrival and waited at her home for forty (40) minuets while making further attempts to reach Ms. [redacted] by phone, but she could not be reached. Vivint did not receive any further communication from Ms. [redacted] about scheduling another appointment to have her system upgraded until August 10, 2016. It is a customer’s responsibility to inform Vivint if a reschedule is needed. Since Vivint has continued to provide service to Ms. [redacted] current alarm system a refund for months paid since April of 2015 is not warranted. However, Vivint is still willing to install her system upgrade. I would advise Ms. [redacted] to contact Vivint at ###-###-#### to schedule an appointment to have the upgrade completed. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because:
 I appreciate the Revdex.com’s assistance in recording my issues and providing intervention within your agency’s jurisdiction regarding my complaint against Vivint.  Per our conversation please re-open the case/post my response to Vivint as follow: This company has a long published unimpressive history of improper, unauthorized, and deceptive sales and service practices, which include forcing fraudulent business practices, contracts/agreements on consumers, just to name a few. Vivint’s management base is unsatisfactory as well, because in many cases, they were insensitive to my claim and contradicted themselves countless of times. Based upon common law, Vivint has an implied duty to operate in good faith and fair dealings. The Types of Conduct Which Are Considered Bad Faith are as follows:§  Deceptive practices or deliberate misrepresentation to avoid paying claim.§  Deliberate misinterpretation of records or policy language to avoid coverage.§  Abusive and coercive tactics to settle claim.§  Failure to disclose policy limits and explain applicable policy provisions or exclusions.Note: Vivint has yet to provide me with the pre-existing company policy provision that states, “Vivint company cannot compensate a claimant directly for a claim”. Also, Vivint forwarded a Document/Agreement/release form that they executed on their own, involuntarily obligating me to accept fraudulent terms.Vivint is in violation of all the previous elements listed above, the Unfair Claims Practices Act, and the Utah Consumer Protection Act by not disclosing critical information to a consumer. Until Vivint changes its practices, or the appropriate agencies addresses these issues, it will continue to be plagued by complaints/lawsuits.  I re-emphasize that Vivint has failed to provide a pre-existing company policy that would support their position stating that they are obligated to resolved all claims ONLY in the manner that they have declared, meaning the compensation or settlement must be sent directly to the contractor or laborer of their choice. As a consumer, I have a legal right to this information. I would like to make arrangement for your agency’s arbitration representation to resolved this matter.Thanks[redacted]
Sincerely,
[redacted]

August 10, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 10, 2017           To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently attempted to contact Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. Ms. [redacted] may contact Vivint’s representative if she has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 5, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: June 23,...

2016          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has had complications with her Vivint system, even after service visits.  She states that she has requested cancellation of her System Purchase and Services Agreement (“Agreement”), but Vivint will not cancel without penalty.  Ms. [redacted] desires cancellation of the Agreement without penalty.  A representative from Vivint has recently attempted to contact Ms. [redacted], in an effort to resolve this matter.  Vivint is willing to discuss options with Ms. [redacted], such as a reduced monthly services fee or an assessment of the system to determine its compatibility in the home.Vivint’s records indicate that Ms. [redacted] signed an Agreement with Vivint on June 23, 2016, in which she agreed to an initial term of sixty (60) months and a monthly services fee of $80.99, plus any applicable taxes, during that term.  Vivint has reduced the monthly fee to $65.99 due to features that were not working with the system. Although cancellation of Ms. [redacted]’s Agreement without penalty is not warranted at this time, Vivint is willing to work with her towards a resolution.  Vivint will either reduce the monthly services fee and let Ms. [redacted] keep the advanced equipment she has now, or may consider cancellation of the Agreement if it is determined that the system will not function properly at her home.  Ms. [redacted] may contact Vivint’s representative directly to further discuss these options. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

April 22, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 9, 2008        To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she has not been satisfied with Vivint’s customer service and that she requested cancellation of her account but was overcharged on her last monthly payment.  Ms. [redacted] desires a refund of $24.25.  Vivint would like to thank Ms. [redacted] for her feedback and for choosing Vivint to protect her home thus far.  A refund in the amount of $[redacted] is being sent back to the checking account on file, to refund Ms. [redacted] as she requests.  Ms. [redacted]’s account is cancelled, and she has no further obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]