Vivint Smart Home Security

May 20, 2015Revdex.com of Utah5673 South Redwood Road, # 22Salt Lake City, Utah 84123 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 2, 2015           To Whom It May...

Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, [redacted]. [redacted]

November 17, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]      Vivint Account #: [redacted] Date of Agreement: June 6, 2015           To Whom It May...

Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] states that her System Purchase and Services Agreement (“Agreement”) term was to be for two years but was recently informed that her Agreement term was for five years and that her cameras have not operated correctly since they were installed. Ms. [redacted] desires her Agreement cancelled without penalty. Vivint agrees to lower Ms. [redacted]’s Agreement term length to two years and will provide her with a technician free of charge to resolve any equipment issues she may be experiencing. Vivint’s records indicate that Ms. [redacted] entered into her Agreement on June 6, 2015. By signing her Agreement Ms. [redacted] agreed to pay a monthly monitoring service fee of 59.99 plus any applicable taxes each month for an initial term length of sixty (60) months. Further, Ms. [redacted] has not informed Vivint of any camera issues since July 7, 2015. Vivint must be made aware of any equipment issues that occur so the proper repairs can be made. As such, cancellation without penalty is not warranted.  Nevertheless, Vivint agrees to the above resolution. Ms. [redacted] may contact Vivint’s Customer Care department to schedule her technician appointment at 1 800.216.5232. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 13, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: May 26, 2015                                                   To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, he explains that his account was supposed to be under a deferment; his account was charged and this was refunded to him by Vivint. Mr. [redacted] desires cancellation of his account.   At this time, cancellation without penalty is not warranted.   Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on May 26, 2015.   During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months.  He also represented that he would pay a monthly monitoring fee of $79.99 each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.     If Mr. [redacted] still wishes to cancel his agreement prematurely, his payoff amount would be $3,679.54; however, in an effort to assist Mr. [redacted], Vivint is willing to reduce his payoff amount by 25%, bringing the total payoff amount to $2,759.65. If Mr. [redacted] wishes to take advantage of this offer, I would advise him to contact [email protected].   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

August 3, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Megan M[redacted] Vivint Account #: [redacted] Date of Agreement: June 5, 2015           To Whom It May Concern:I have...

reviewed the information provided by Ms. M[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. M[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter is being resolved to Ms. M[redacted]’s satisfaction.  An appointment is scheduled for August 11, 2015, and Vivint’s representative will be available to Ms. M[redacted] via phone and email if she has any further questions or concerns.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

January 20, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: November 30, 2016                                                                To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, he explains that he has been unable to use Vivint’s online application and website despite numerous representative’s attempts to assist him. Mr. [redacted] requests that Vivint either fix the issue or cancel his account.   At this time, Vivint has agreed to immediately cancel Mr. [redacted]’ account without penalty. Mr. [redacted] has no further obligation to Vivint. Vivint apologizes for any inconvenience this may have caused Mr. [redacted].   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

August 3, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 17, 2010Date of Addendum: October 21, 2016 To Whom It May Concern: I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she does not recall extending her contract but that Vivint refuses to cancel the account. She is requesting immediate cancellation without penalty.A representative from Vivint has recently attempted to contact Ms. [redacted] in an effort to resolve these concerns.  At this time, Vivint is willing to waive the extension of Ms. [redacted]’s agreement along with any past due amount, and immediately cancel the account.Vivint’s records show that on July 17, 2010, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months.  Vivint spoke with Ms. [redacted] regarding her alarm service on October 21, 2016.  During this call, Vivint offered a thirty-six month contract renewal in exchange for $10.00 off the monthly rate. Ms. [redacted] accepted this offer and was read the following statement, after which Ms. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement thirty-six months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Despite the above information, in resolution to this matter, Ms. [redacted] has no further obligation to Vivint.  She may contact Vivint’s representative if she has any further questions or concerns.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 13, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted] Complainant: [redacted]Vivint Account #: [redacted] Date of Agreement: July 16, 2014         To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she attempted to cancel her account with Vivint within her 60 day trial period, but was informed the trial period was on 3 days. Ms. [redacted] desires cancellation of the account without penalty.   Vivint’s records indicate that prior to the installation of any equipment; Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on July 16, 2015. During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of sixty (60) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term.  Further, Ms. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement. Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement. Vivint has no record of an extended trial period being offered to Ms. [redacted]. Vivint’s records indicate Ms. [redacted]’s account has been cancelled due to non-payment on January 30, 2015 and sold to an outside collections agency. Cancellation of the account without penalty is not warranted at this time, but Vivint would like to assist Ms. [redacted]. Vivint has agreed to remove Ms. [redacted]’s from collections, and have the account remain closed. Ms. [redacted] no longer has an obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.Sincerely, Nathan *. W[redacted]

January 17, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]       Complainant: [redacted]       Vivint Account #: [redacted]       Date of Agreement: June 7, 2014...

          To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. Vivint confirms that Mr. [redacted] has completed the initial term of his Agreement and has requested cancellation.  Mr. [redacted] recently spoke with a representative from Vivint and agreed to a reduced rate of $34.99 on a month-to-month basis (no contract term) to keep his service.  Vivint also cleared Mr. [redacted]'s past due balance so he is not responsible for service fees in December or January.  Vivint believes this matter to be resolved.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 23, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant:  [redacted] Vivint Account #: [redacted] Date of Agreement:  October 17, 2014 To Whom It May Concern: I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he had an alarm event while he was away from home, and that Vivint could not inform him of what happened at his home.  Mr. [redacted] desires cancellation of his agreement without penalty.  Vivint’s records indicate that proper monitoring procedures were followed at the time of the alarm event in question.  Vivint called the primary contact phone numbers provided by Mr. [redacted], and then dispatched police to the home.  Vivint’s monitoring is a central station, and does not have access to police reports after dispatching unless police call back to Vivint with an update.  Furthermore, Mr. [redacted] signed a Purchase and Services Agreement and also participated in a telephonic Pre-Installation Survey upon installation of his Vivint system, in which he represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term.  Cancellation without penalty is not warranted at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-#### attention Department 160 - Legal. Sincerely, Nathan *. W[redacted]

March 22, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 20, 2014          To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she was misled by a Vivint representative regarding contract terms, and now is unable to cancel her agreement.  Ms. [redacted] desires cancellation of the Agreement without penalty.A representative from Vivint has recently attempted to contact Ms. [redacted], in an effort to resolve these concerns.  Should Ms. [redacted] wish to cancel her agreement prematurely, her payoff amount would be $1651.72; however, in an effort to assist Ms. [redacted], Vivint is willing to lower her payoff amount by 55%, bringing the total payoff amount to $743.27.  Alternately, Ms. [redacted] is granted a credit to her Vivint billing account in the amount of $117.98.Vivint’s records indicate that Ms. [redacted] signed a Vivint Purchase and Service Agreement. In this agreement, it states that Ms. [redacted]’s initial term of contract is sixty (60) months. Ms. [redacted]’s signature represented that she understood and agreed to the initial term of sixty (60) months. Vivint relied on Ms. [redacted]’s representation to ensure that she understood her commitments to Vivint as outlined in the Agreement.    Cancellation of Ms. [redacted]’s agreement without penalty is not warranted at this time; however, if Ms. [redacted] wishes to take advantage of either of the offers explained above, she may contact a Vivint representative. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 14, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Ryan L[redacted] Vivint Account #: N/A Date of Agreement: N/A           To Whom It May Concern:I have reviewed the...

information provided by Mr. L[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. L[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Mr. L[redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

October 31, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: May 23, 2011                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains she was unaware of the 30-day written cancellation policy upon attempting to cancel on August 27, 2016. Ms. [redacted] is requesting a refund of $126.00.    Out of goodwill, Vivint has agreed to refund Ms. [redacted] the payment that was withdrawn in October. Ms. [redacted] will receive this refund within 7-10 business days.   Vivint’s records indicate that Ms. [redacted]’s notice of cancellation was not received until September 23, 2016. Therefore, Vivint cancelled her account on October 23, 2016, 30 days after receiving the notice. This 30-day policy can be found in section 2.1 of Ms. [redacted]’s agreement document.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

December 30, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: N/A        To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she cancelled the installation of a Vivint system, and that she has not received a refund of the monies she paid to Vivint.  Ms. [redacted] desires a refund of $99.00.  Vivint’s records indicate that a refund in the amount of $99.00 is being sent back to the credit card on file, to refund the monies paid to Vivint by Ms. [redacted] on December 23, 2015. A refund can take up to 7 to 10 business day to reflect on an account due to bank process. Ms. [redacted]’s account is cancelled, and she has no further obligation to Vivint. Vivint apologize for any undue delay in this process. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

March 20, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 24, 2009 Date of Addendum: February 1, 2017           To...

Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. It has been agreed that Vivint will immediately cancel the account and waive any past due balances. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because:I will accept this response, once the services are in fact cancelled, and all refunds have been deposited.
Sincerely,
[redacted]

December 14, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: November 21, 2014                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that she has sent in the buyout payment; however, her account has not been cancelled. Ms. [redacted] requests cancellation of her account.   Vivint received her payment on December 14, 2016. As such, her account has been cancelled. Ms. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because: vivint was supposed to send a technician to our house for the faulty equipment on 9/16/2017 and they did not show up and they cancelled it with out telling us. Then we reseduled for 9/30/2017 and waited between 12:00 and 4:00 and they did not show up again and we called and they said it was cancelled again we did not cancel.they said they would send some out within the hour and no one showed again. We are at the point that we would not like to do business with them anymore. They also told you they would give us a credit for 1 month but still sent me a bill. Please help us to resolve this. 
Sincerely,
[redacted]

August 9, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted]    Date of Agreement: May 24, 2014           To Whom It May...

Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’s complaint she explains that she no longer lives in the house that has the system installed. Ms. [redacted] further explains that she was told that the new homeowners would take over her account, however that did not happen. As such, Ms. [redacted] requests that her account be cancelled without penalty.A representative from Vivint has recently attempted to contact Ms. [redacted] via email in an effort to resolve his concerns. Vivint’s records indicate that Ms. [redacted] entered into an agreement on May 24, 2014. Ms. [redacted] agreed to an original agreement term of sixty (60) months and to pay Vivint a monthly fee of $59.99 plus any taxes each month of that term. Because Ms. [redacted] is still within her original agreement term and because no one took over her account the obligation of resolving the contract lies with her and cancelation of Ms. [redacted]’s account without penalty is not warranted.  Vivint recommends that if taking over Ms. [redacted]’s account was part of her real estate transaction with the new homeowners that Ms. [redacted] contact her real estate agent. Or, if Ms. [redacted] would like to cancel her account Vivint will offer a fifty (50) percent discount. If Ms. [redacted] would like to proceed with cancelation of her account or if she has any questions she may contact the Vivint representative who reached out to her.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 19, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: May 7, 2013                                                                To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, he explains that he sent his notice of cancellation email on November 9, 2016; however, another payment was withdrawn from his account on December 5, 2016. Mr. [redacted] request a refund of all payments post end of his contract term.   In an effort to assist Mr. [redacted] and out of goodwill, Vivint has agreed to refund the payment of $53.49 that was withdrawn on December 5, 2016.   Upon signing the System Purchase and Services Agreement (“Agreement”), Mr. [redacted] agreed to and acknowledged section 2.4:   The initial term of this agreement starts on the day this agreement is signed and continues for forty-two (42) months. After the initial term, this agreement will automatically continue month-to-month and either party may terminate this agreement at any time upon at least thirty (30) days prior written notice to the other party.   Mr. [redacted]’s notice of cancellation was received on November 9, 2016; as such, his December payment was taken out on his usual payment date, December 5, 2016 and his account was cancelled 30 days from when Vivint received his notice of cancellation.   Despite the information mentioned, Mr. [redacted] will receive his refund of $53.49 within 7-10 business days.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

November 22, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted]  Date of Agreement: September 13, 2016           To Whom It May Concern:I...

have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] explains that he has had issues with the service and canceling this account. Mr. [redacted] requests that the account be canceled.   A representative from Vivint has recently attempted to contact Mr. [redacted] in an effort to resolve his concerns. In an effort to help Mr. [redacted] and to resolve this issue; Vivint can cancel the account without any additional charges, if Mr. [redacted] will allow a Vivint technician to come to his home to remove the equipment. After the technician has removed the equipment the account and contract will be canceled. If Mr. [redacted] wishes to pursue this resolution or if he has any questions or concerns Mr. [redacted] may contact the Vivint representative that reached out to him directly.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer