Vivint Smart Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have called and emailed Tyler H[redacted] to set up an appointment to have the equipment removed from my property and the contract cancelled.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Mon, May 4, 2015 at 12:58 PMSubject: RE: You have a New Message from Revdex.com of Utah Regarding Complaint #[redacted]To: [email protected] you, that resolves my issue! Thanks![redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Concerning complaint #[redacted].  I was under the impression I did not need to respond to your notice if I felt the matter had been resolved.  I AM satisfied.  I received a notice that the matter has been resolved but the customer was dissatisfied. You may change it to SATISFIED.  Thank you,[redacted] Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this business is firmly set on being unfair. I do not agree with this settlement, however, guess we will have to take what we can get. Lesson learned. 
Sincerely,
[redacted]

July 29, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]    Vivint Account #: [redacted] Date of Agreement: July 31, 2015            To Whom It May...

Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.In his complaint Mr. [redacted] states that after his master panel was relocated to facilitate the connectivity of his security cameras a hole was left in his wall. Mr. [redacted] desires repair of the damage on his wall. Mr. [redacted] is a customer of Vivint Louisiana, LLC, and not Vivint, Inc.  Vivint Louisiana’s records indicate that a technician was able to patch the hole in Mr. [redacted]’s wall. However, Mr. [redacted] also has some pin sized holes in the same area, and Vivint Louisiana is willing to patch those. Vivint Louisiana has also added a $30 credit to Mr. [redacted]’s account to cover the cost of any paint that may be needed after the patching of the holes. A representative will reach out to Mr. [redacted] to schedule an appointment to have Mr. [redacted]’s holes patched. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 7, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: August 1,...

2008        Date of Addendum: April 26, 2013          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she requested cancellation of her account after her initial term had expired, and that Vivint continues to bill her for service. Ms. [redacted] desires a refund of the monies she has paid to Vivint since the end of her contract term, and for her account to be cancelled. At this time, Vivint agrees to cancel Ms. [redacted]’s System Purchase and Services Agreement (“Agreement”), effective immediately.  In an effort to assist Ms. [redacted], a refund of October’s payment, in the amount of $47.69, is being sent back to the credit card on file.Vivint’s records show that Ms. [redacted] signed an Agreement with Vivint on August 1, 2008, in which she agreed that service would continue year to year after the initial term of sixty (60) months, unless cancelled in writing no later than 30 days before the next renewal term (Section 2.4).  Further, Ms. [redacted] spoke with a Vivint representative on April 26, 2013 and agreed to extend the term of her Agreement for forty-two (42) months.  Ms. [redacted] contacted Vivint about cancelling the Agreement, and she was advised that the end of her term is October 26, 2016 and that she would need to send a written notice of cancellation.  Vivint did not receive a written notice, and as such Ms. [redacted]’s account was invoiced for service on the usual billing cycle date of October 20, 2016. Despite this information, Vivint agrees to the above resolution.  This complaint will be considered Ms. [redacted]’s written notice of cancellation, and the payment made in October will be refunded.  Ms. [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 4, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: July 11, 2014           To Whom It May...

Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’s complaint she explains that she has experienced issues with the service. Ms. [redacted] requests that her account be canceled.A representative from Vivint has recently attempted to contact Ms. [redacted] via email in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. Ms. [redacted]’s account has been canceled as of November 4, 2016. Ms. [redacted] no longer has any obligation to Vivint. Ms. [redacted] may contact the Vivint representative who reached out to her directly if she has any questions or concerns.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 29, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 4, 2016           To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’s complaint she explains that she was told by the sales representative that Vivint would pay to cancel her old system. Vivint’s records indicate that a member of Vivint’s investigative team will be contacting Ms. [redacted] to resolve this issue. Ms. [redacted] may contact Vivint’s representative directly if she has any questions or concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 21, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]   Vivint Account #: [redacted] Date of Agreement: August 4, 2017          To Whom It May Concern:In her rebuttal, Ms. [redacted] states Vivint is responsible for at 50% of the repair costs as the flood sensor did not detect the flood. Additionally, Ms. [redacted] has requested cancellation, but Vivint has failed to close the account. Vivint maintains its stance and disputes the insurance company’s determination as to fault on her claim. Vivint has not cancelled the account as Ms. [redacted] verbally renewed the System Purchase and Services Agreement (“Agreement”) for a 60 month term on July 30, 2014. However, Vivint has agreed to cancel the account. Vivint has closed Ms. [redacted]’s account and she has no further obligation Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

April 26, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: September 2, 2014                                                               To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this representative and Ms. [redacted] have agreed upon a resolution.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

March 3, 2017     Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129    RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: June 13, 2009             Date of Addendum: November 23, 2015                                         To Whom It May Concern:                              I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she has experienced difficulty with cancelling her account. Ms. [redacted] requests that Vivint cancel her account.   Vivint spoke with Ms. [redacted] regarding her alarm service on November 23, 2015.  Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her agreement.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Ms. Snyder agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:   You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.   Despite the information mentioned, Ms. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

March 24, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 8, 2014           To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Ms. [redacted] was not available but a time was scheduled to speak with Ms. [redacted] to resolve her complaint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

March 21, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 8,  2010           To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. Vivint has canceled Ms. [redacted]’s Vivint security account effectively immediately. Ms. [redacted] has no financial obligation with Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

December 11, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 16, 2017           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. Ms. [redacted] may contact Vivint’s representative if she has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 21, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]  Complainant:  [redacted] Vivint Account #: [redacted] Date of Agreement:  April 28, 2016 To Whom It May Concern: I have reviewed the information...

provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states Vivint sales representative sold them on a system where he could cancel in the event of moving. Mr. [redacted] is now moving but when he called to cancel, he was informed he would still be responsible for the service. Mr. [redacted] desires cancellation of his agreement without penalty.  A representative from Vivint has recently attempted to contact Mr. [redacted] in an effort to resolve his concerns. Vivint’s records do not indicate the offer of cancellation upon moving was promised at the time of install. However, Vivint’s records indicate Mr. [redacted] notified Vivint was moving out of the country. Vivint does provide its customers with an early cancellation option if the customer moves out of Vivint’s serviceable area. Vivint has requested Mr. [redacted] provide documentation as proof of his moving to another country, but Vivint has yet to receive this documentation. At this time, Vivint is awaiting documentation from Mr. [redacted], to proceed in reviewing the account for possible cancellation. If Mr. [redacted] will provide Vivint with either a lease agreement, utility bill, or two pieces of addressed to Mr. [redacted] from the new location, his request for cancellation will be further reviewed. Mr. [redacted] may email this documentation to: [email protected], or fax it to: (801) 765-5759, for faster processing.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759 attention Department 160 - Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 18, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: N/A                                                               To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   Vivint’s records indicate that a refund of $49.99 was issued on October 9, 2017. This amount will be returned within 7-10 business days from the issue date.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Because how did they contact me ???? email or cell I called on the 1st of september and asked if they could send it by check still no check ,smdh
Sincerely,
[redacted]

Hello, Vivint recently received a complaint under Ms. [redacted] complaint ID # [redacted] . Ms. [redacted] is a non-customer, but Vivint did reach out to her and explained that if she wanted to remove the system from her home she could do so. Ms. [redacted] rejected this response requesting Vivint provide her with a code to disarm the panel. As this compromises the security of Vivint’s panels, this is something we are unable to provide. Unfortunately, given Ms. [redacted] is not a Vivint customer, we are unable to assist her further. Would it be possible for you to review this complaint for possible closure? Madison B[redacted] Legal Assistant P: 801.222.5876[redacted] vivint.SmartHomevivint.com NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.

August 9, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 6, 2017           To Whom It May Concern:I have reviewed...

the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. Mr. [redacted] may contact Vivint’s representative if he has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer