Vivint Smart Home Security

July 7, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Mike U[redacted] Vivint Account #: N/A Date of Agreement: N/A           To Whom It May Concern:I have reviewed the...

information provided by Mr. U[redacted] and appreciate the opportunity to respond. In his complaint, Mr. U[redacted] alleges that he has Vivint’s wireless internet service, and that the service has recently been down for weeks at a time.  Mr. U[redacted] further alleges that he cannot get a service visit scheduled within a week of his requests.  Mr. U[redacted] desires six (6) months of free internet service to compensate for the unreliable service.Unfortunately, Vivint Wireless is unable to locate an account with the information given by Mr. U[redacted].  A representative from Vivint Wireless has recently attempted to contact Mr. U[redacted] by calling the phone number provided on this complaint, in an effort to resolve these concerns.  I would advise Mr. U[redacted] to contact Vivint Wireless at [redacted], for resolution of this matter.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business bureau vivint has reached out to me however I have replied to their email and they have taken their own sweet time to resolve the situation. I even had my husband call the number they left he left a message of mr h[redacted] voicemail still no response

February 3, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: June 27, 2014                                                               To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that she has experienced multiple technical issues with her system. Ms. [redacted] requests cancellation of her account.   At this time, Vivint has agreed to immediately cancel Ms. [redacted]’s account. The return of the equipment is not required; however, Ms. [redacted] is welcome to send the equipment to Vivint if she would like.   Ms. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

February 15, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: July 9, 2010                                                               To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that her account was supposed to be cancelled in January of 2016; however, it remains active. Ms. [redacted] requests cancellation of her account and a refund.   Ms. [redacted]’ account was cancelled on February 7, 2017. Additionally, Vivint has agreed to refund $58.51 to her account which will arrive within 7-10 business days. Ms. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

November 3, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]  Complainant:  [redacted] Vivint Account #: [redacted] Date of Agreement:  March 25, 2015 To Whom It May Concern: I have reviewed the information...

provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he faxed a notice of cancellation to Vivint within three (3) days of installation. He further explains that he has moved from the home the system was located yet continues to be billed for service. Mr. [redacted] requests cancellation of his account and a refund of all payments since March 2015.At this time Vivint agrees to cancel Mr. [redacted]’s Agreement with no penalty.A Vivint representative has contacted Mr. [redacted]’s wife in an effort to resolve their concerns. Vivint’s records indicate that a notice of cancellation was not received from Mr. [redacted] until October 2017. In regards to Mr. [redacted]’s change of address, had Mr. [redacted] contacted Vivint, Vivint would have had the ability to relocate services to his new home. This change of address would not qualify his account for early termination.Despite this information Vivint has agreed to cancel Mr. [redacted]’s Agreement with no penalty. If Mr. [redacted] is able to provide verification that a notice of cancellation was sent to Vivint on or before March 30, 2015 in accordance with the instructions on the printed Notice of Cancellation Vivint will refund all payments from that date to present. Until that verification is provided no refund is warranted.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759 attention Department 160 - Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

April 13, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 6, 2013                      ...

  To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] claims that he was informed his contract would be for a duration of three (3) years with a monthly rate of $35. Instead, he states that he has been charged a $54 monthly rate and was unknowingly locked into a contract for five (5) years. Mr. [redacted] is requesting immediate cancellation without penalty. At this time, Vivint is willing to offer a contract buyout or assistance with a contract takeover.   Vivint’s records show that on September 6, 2013, Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of sixty (60) months and a monthly rate of $49.99.  By signing this agreement, Mr. [redacted] represented that he understood and accepted the contract terms and the cancellation policy. Vivint’s records also show that Mr. [redacted] has been paying Vivint the initially agreed $49.99 since his installation date. Because Mr. [redacted] is still within his contract terms, immediate cancellation is not currently warranted. Mr. [redacted] may contact Vivint’s representatives to take advantage of any of these options.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 7, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: April 30,...

2015                         To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he has had complications with his security system that have not been resolved after technician visits.  He desires cancellation of his Agreement without penalty, removal of equipment from his home, a refund for the months he paid and did not have service, and repair of his wall from the doorbell installation. At this time, Vivint agrees to waive the remaining months of the Agreement and cancel Mr. [redacted]’s account, effective immediately.Vivint’s records show that Ms. [redacted] signed an Agreement on April 30, 2015 for an initial term of forty-two (42) months and a monthly services fee of $64.99, plus any applicable taxes, during that term.  Mr. [redacted] notified Vivint of some equipment concerns since installation of the system, and technicians were dispatched to his home on June 8, 2015 and February 23, 2016. Although Mr. [redacted] has had problems with the automation features of his system, Vivint’s central monitoring station has received signals regularly from Mr. [redacted]’s panel since installation.Cancellation of the Agreement is not warranted at this time; however, Vivint acknowledges the issues Mr. [redacted] has reported with his system, and is willing to waive the remaining months of the initial term to assist him.  Mr. [redacted] and Ms. [redacted] have no further obligation to Vivint.  A refund of payments for security service is not warranted, and the equipment in Mr. [redacted]’s home is his to do with as he pleases.  If there is damage to Mr. [redacted]’s home as a result of the system installation, he may contact Vivint’s Claim Resolution department by calling 1-800-216-5232, or he may send any pictures of the damage to: [email protected] you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 17, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: September 16, 2015           To Whom It...

May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’ complaint he explains that he has had issues with the equipment and was told that he could cancel his account after a year of service. As such, Mr. [redacted] requests cancelation of his account.A representative from Vivint has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint’s records indicate that Mr. [redacted] signed a System Purchase and Services Agreement (“Agreement”) on September 16, 2015. Mr. [redacted] agreed to an original agreement term of forty-eight (48) months. Therefore we are still within the agreement term. Vivint has also never been informed that Mr. [redacted] was experiencing issues with his system. Therefore Vivint has not had an opertunit to fix any of the issues Mr. [redacted] might be experiencing. Because of these facts cancelation of the account without paying the cancelation fees is not warranted.In an effort to assist Mr. [redacted] Vivint is willing to set up a time for a technician to go to his home to fix any issues with the system without any cost to Mr. [redacted]. If Mr. [redacted] still wishes to cancel his account early then he may contact Vivint’s Customer Loyalty Department.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because: I’m a not asking for information regarding my previous tenants. All I’m asking is to know if if they have canceled they’re services for the property located at [redacted] [redacted]. We had to changed the thermostat that was being controlled by my old tenants because it appears that they still had their account active with vivint for my property which they had already vacated since May31, 2017.When we called last week one of the representatives stated that the services for my property were still active. Today when the representative from vivint called he said that he wanted me to fax a document stating that I was the owner. First of all , they needed to had obtain permission from me or my husband, owners of the property to install any equipment in our property and second if we have been calling since June why haven’t they contacted My old Tenants to verify that they had already vacated the property. Another thing is why are they asking me for legal proof that my husband and I own the property when in the first place they should of asked my tenants for my or my husbands written authorization to allow vivint to install any kind of equipment in our property. I just would like some kind of proof that the service for my old tenants at the property listed above has been canceled. 
Sincerely,
[redacted]

March 24, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: March 24, 2017          To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that in September of 2016 her service was transferred to a friend who then relocated out of the country. Ms. [redacted] states that the service should have been cancelled at that time. She requests cancellation of her Agreement with no penalty and a refund of payments.Vivint records indicate that Ms. [redacted] did attempted to transfer her service to [redacted] in September of 2016. However, Ms. [redacted] did not sign paperwork and relocated to Taiwan before the transfer could be completed. As the account transfer was not completed Ms. [redacted] is still responsible for her account.A representative from Vivint has recently contacted Ms. [redacted], in an effort to resolve these concerns.  Should Ms. [redacted] wish to cancel her agreement prematurely, her payoff amount would be $3,691.48; however, in an effort to assist Ms. [redacted], Vivint is willing to lower her payoff amount by 25%, bringing the total payoff amount to $2,768.61.  Alternately, Vivint has offered to waive the normal fee if Ms. [redacted] wishes to have her system moved. If Ms. [redacted] wishes to take advantage of either of these offers, I would advise her to contact Vivint’s Customer Loyalty department at 1-800-216-5232, or she may contact the representative she has been working with directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

February 21, 2018       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: August 7, 2015                                                   To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that her doorbell camera has not worked properly. Ms. [redacted] requests cancellation and a refund.   At this time, Vivint is willing to cancel Ms. [redacted]’s account without penalty. No refund is warranted.   Vivint’s records indicate that prior to the installation of any equipment, Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on August 7, 2015.   During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of forty-two (42) months.  She also represented that she would pay a monthly monitoring fee of $74.99 each month during that term.  Further, Ms. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.     Ms. [redacted] contacted Vivint on September 7, 2015 to receive assistance with her doorbell camera. According to the contract, it is the customer’s duty to test the system monthly and notify Vivint of any issues. Vivint did not receive any further contact regarding the doorbell camera until the theft occurred in November of 2016.   Despite the information mentioned, Ms. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

October 19, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]             Vivint Account #: [redacted]              Date of Agreement: May 28, 2008                                                                To Whom It May Concern:   I have reviewed the additional information provided by Mr. [redacted] and appreciate the opportunity to respond.   Vivint spoke with Mr. and Mrs. [redacted] regarding their alarm service on May 22, 2015.  Mr. [redacted] represented that he was satisfied with Vivint’s services and that he was interested in extending the term of his agreement.  Based upon this representation, Vivint offered a thirty-six (36) month extension to which Mr. [redacted] agreed.  Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively:   You understand that this call is being recorded, and you agree to extend the term of your agreement thirty-six months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.   Despite the information above, Vivint has agreed to refund half of the amount that the [redacted] agreed to pay in order to buyout the rest of their agreement. The [redacted] will receive a refund of $299.91 which will go back into their visa account within 7-10 business days.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

March 20, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: February 3, 2013           To Whom It May Concern: I have reviewed the response from Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s response he explains that he was charged by Vivint again for the month of March. As such, Mr. [redacted] requests that the last payment be refunded back to him and his account cancelled.A representative from Vivint has previously contacted Mr. [redacted] over the phone in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. A refund of $54.11 was issued to go back to Mr. [redacted]’s account on March 16, 2017. Vivint records further show that Mr. [redacted]’s account with Vivint has been cancelled as of February 24, 2017. Mr. [redacted] does not have any obligations to Vivint. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 30, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: May 31, 2016           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter is the process of being resolved to Ms. [redacted]’s satisfaction. If Ms. [redacted] has any additional concerns, she may contact Vivint’s representative directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

March 1, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]       Complainant: [redacted]       Vivint Account #: [redacted]       Date of Agreement: February 20,...

2016                         To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has had equipment complications with her security system that were not resolved even after multiple technician visits. She further explains that she was pressured and lied to by Vivint’s representative at the time of sale. Ms. [redacted] desires cancellation of her Agreement without penalty. To assist Ms. [redacted] at this time, Vivint agrees to cancel her Agreement without penalty, effective immediately.Vivint’s records show that Ms. [redacted] notified Vivint of her equipment concerns, and Vivint dispatched technicians to her home on November 7, 2017, December 19, 2017, January 4, 2018, January 10, 2018, January 24, 2018, February 6, 2018, and February 21, 2018.   Although Ms. [redacted] is within the initial term of her Agreement, Vivint agrees to the above resolution after multiple attempts to resolve the issues with her system.  Ms. [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

March 9, 2018 Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: October 9, 2015 To Whom It May Concern: I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] is disputing several charges from Vivint. Ms. Richman requests a refund of the charges. At this time, Vivint has nog agreed to refund any monthly fees; however, Vivint is willing to refund Ms. [redacted] the charges for the door lock and the trip fee in the amount of $251.22. Ms. [redacted] will receive this refund in the form of a check within 7-10 business days. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted] Chief Compliance Officer

November 16, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 30, 2008            Date of Addendum: May 20,...

2014To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges he cancelled his service in July 2015, but Vivint continues to bill him for the service. Mr. [redacted] desires the cancellation of his account without penalty. Vivint’s records show that on May 30, 2008, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of sixty (60) months.  As such, the initial term of the agreement would have lapsed on May 30, 2013, and continued as a month to month agreement. However, Vivint spoke with Mr. [redacted] regarding his alarm service on May 20, 2014. Mr. [redacted] represented that he was satisfied with Vivint’s services and thatshe was interested in extending the term of his agreement.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Mr. [redacted] agreed.  Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Cancellation of Mr. [redacted]’s agreement without penalty is not warranted, however Vivint would like to assist Mr. [redacted]. Vivint has agreed to cancel the extension, and agreed to cancel the account. Vivint also agrees to waive any past due amount on the account. Mr. [redacted] no longer has any obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.Sincerely, Nathan *. W[redacted]

November 16, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 31, 2014           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted] satisfaction. Ms. [redacted] may contact Vivint’s representative if she has any additional questions or requests.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 25, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]    Date of Agreement: August 22, 2011           To...

Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’s complaint she explains that she has had issues with getting a technician out to her home. As such, Ms. [redacted] requests that her account be cancelled.A representative from Vivint has recently attempted to contact Ms. [redacted] via email in an effort to resolve her concerns. Vivint’s records indicate that a technician is scheduled to go to Ms. [redacted]’s home on August 26, 2017. Because of this cancellation is not warranted. Ms. [redacted] may contact the Vivint representative who reached out to her directly if she has any questions or concerns.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer