Vivint Smart Home Security Reviews (5262)
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Vivint Smart Home Security Rating
Address: 6121 W Park Blvd, Plano, Texas, United States, 75093
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Complaint: [redacted]
I am rejecting this response because: I signed an ipad type computer under the misguidance that there was a 30 day period to end services. THREE days was never said or spoken and I did not read anything due to the computer font was really small and again I was misguided to believe that there was a 30 day grace period, we have NEVER heard of nor conducted business with anyone who only offers 3 days to retract a contract. We are very disappointed as we have NOTHING to gain by lying about what we were told from the beginning and your records should indicate that the system has not been used since January due to all the problems we had initially and failure of your company to show grace upon a 100% disabled veteran and his family. A month of free service for a system we do not even use is an insult as we only want to terminate a service that was never worth starting. If we are ever asked by anyone about our experience with Vivint it will not be positive. With disappointment and sorrow,[redacted](PLEASE note that in our honesty we even updated credit card information so that we can continue to pay out and be billed for YOUR service that we do not use. We could only hope that such integrity would be shown by your company for our family too.)
Sincerely,
[redacted]
Tell us why here...May 22, 2017 Revdex.com of Utah 3703 W 6200 SSalt Lake City, Utah 84129 RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: March 28, 2016 To Whom It May Concern: I have reviewed the additional information provided by Mr. [redacted] and appreciate the opportunity to respond. Mr. [redacted] explained that he has paid for the equipment that was installed. He is requesting cancellation of his account without the return of the equipment. Again, Vivint is willing to cancel Mr. [redacted]’s account upon receipt of the equipment. Mr. [redacted] has not paid for the equipment that is installed in his home. Mr. [redacted]’s monthly bill has covered the usage of the system and not the equipment. Additionally, Vivint’s records indicate that a valid contract is attached to Mr. [redacted]’s account. Mr. [redacted] may contact 1-800-216-5232 to schedule an appointment for the removal of the equipment. After the removal, Mr. [redacted]’s account will be cancelled. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer
June 15, 2017 Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE: Consumer Complaint Case #: [redacted] Complainant: [redacted]...
Vivint Account #: [redacted] Date of Addendum: May 29, 2017 To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] explains that he did not agree to an extension of his account. Mr. [redacted] requests cancellation of his account. At this time, Vivint is willing to immediately cancel Mr. [redacted]’s account without penalty. Vivint spoke with Mr. [redacted] regarding his alarm service on May 29, 2017. Mr. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of his agreement. Based upon this representation, Vivint offered a sixty (60) month extension to which Mr. [redacted] agreed. Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively: You understand that this call is being recorded, and you agree to extend the term of your agreement sixty months from today. No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Despite this information, Mr. [redacted] has no further obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted] Chief Compliance Officer
February 1, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 2, 2012...
To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he cancelled his account at the end of his term in November 2015, but that he continues to get collection calls for a balance owed. Mr. [redacted] desires for his name and Vivint account to be removed from any collection actions, and no negative hits on his credit from Vivint. At this time, Vivint agrees to contact the outside collections agency that has been attempting to collect a balance from Mr. [redacted], to remove his name and account from collections and to remove any resulting negative hit to Mr. [redacted]’s credit. Vivint apologizes for any inconvenience or hardship this oversight may have caused. Mr. [redacted] has no further obligation to Vivint, and once the removal is processed, he will receive no further collection calls regarding his account with Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer
February 24, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 11, 2012 To Whom It May...
Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that he was told that he would receive batteries to put in his sensors. As such, Mr. [redacted] requests that he be compensated for the downtime of his system.A representative from Vivint has recently attempted to contact Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter is being resolved Mr. [redacted]’s satisfaction. Vivint has placed a credit on Mr. [redacted]’s account that will go toward his monthly payment to cover the downtime his system. Further Vivint would be able to send a technician to Mr. [redacted]’s to replace the batteries in his equipment and inspect the system. Vivint apologizes for any inconvenience for Mr. [redacted]. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer
March 6, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 17,...
2009 To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has paid her bill every month, but Vivint is saying that she missed a month and she is being forced to pay for a month twice. Ms. [redacted] desires a refund and an apology. Vivint apologizes for any misunderstanding regarding Ms. [redacted]’s monthly invoices. Vivint’s records show that a credit for one month of service was applied to Ms. [redacted]’s account to resolve this matter on February 25, 2018. This credit covered February’s service fee.Vivint confirms that Ms. [redacted] paid her service fee each month until February (which the credit covered). The payments were generally sent at the first part of each month, but in December the payment was not processed until December 15th, and in January the payment was not processed until January 29th. For this reason, the invoices sent to Ms. [redacted] those months may have been printed and sent before the payment was made. Vivint sends Ms. [redacted] her statement each month on the 15th.Ms. [redacted] has recently made her payment for March, and her Vivint billing account has a zero balance and will be invoiced for the next month on March 15th. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
February 12, 2018Revdex.com of Central and Northern Alberta16102 100 Ave Edmonton, AB T5P 0L3RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 11, 2017 To Whom It May...
Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] and is currently working to resolve his concerns. Vivint is awaiting documents from Mr. [redacted] to aid in resolving his complaint and is working to provide him an updated loan amount.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]
September 15, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 26, 2017 To Whom It May Concern: I have reviewed the information provided by...
Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she signed paperwork guaranteeing that no initial fee would be charged. She then claims that she was charged an initial fee of $111.19 and that it has yet to be refunded. Furthermore, she states that the previous homeowner has continued to receive bills from Vivint despite her taking over the account. As such, Ms. [redacted] is requesting immediate cancellation with no further payments.As of September 12, 2017, Vivint has cancelled the account and refunded all payments taken for a total of $276.37.Vivint has no record of a contract being signed by Ms. [redacted] or Mr. [redacted]. Thus, this account is eligible for immediate cancellation and the previous homeowner’s account is still active and valid. Vivint apologizes for any inconveniences caused to Ms. [redacted] by this matter, and has cancelled the account. Ms. [redacted] is under no obligation to Vivint and will be receiving a full refund within 7 business days.If you have further questions or concerns, please respond to our Utah mailing address, Attention: Legal Department #160, email: [email protected], or fax number: (801) 765-5759.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer
January 11, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 29, 2013 To Whom It May...
Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’s complaint, she explains that she has had issues canceling her account, as well as billing issues after the account was canceled. As such, Ms. [redacted] requested her account to stay canceled and her account balance cleared.A representative from Vivint has recently attempted to contact Ms. [redacted] via email to resolve her concerns. Vivint’s records show that this issue has been resolved to Ms. [redacted]’s satisfaction. Ms. [redacted]’s account has been canceled and the balance of the account cleared. Ms. [redacted] no longer has any obligation to Vivint. Ms. [redacted] may contact the Vivint representative who reached out to her if she has any questions or concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer
February 17, 2016 Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE: Consumer Complaint Case #: [redacted] Complainant: [redacted]...
Vivint Account #: [redacted] Date of Agreement: July 4, 2008 To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, he alleges that a particular sensor has not been communicating with Vivint’s system for an unknown period of time. Mr. [redacted] is requesting cancellation of his service and a refund. On February 2, 2016, Mr. [redacted] called Vivint to express his concern about one of his sensors that was not communicating properly. This is the first time that Mr. [redacted] notified Vivint of this issue. Typically, if the system is experiencing this type of malfunction, the customer will get a call or notification on the panel that will inform them of the problem. Vivint apologizes that Mr. [redacted] was never made aware of this issue. A representative from Vivint has recently attempted to contact Mr. [redacted] via phone and email. Vivint has agreed to cancel Mr. [redacted]’s account and has issued a refund that covers 4 months of service ($[redacted]). If Mr. [redacted] has any further questions or concerns, he may contact the representative that reached out to him via email and phone. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]
February 9, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 2, 2015 To Whom It May Concern:I have...
reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she requested cancellation of the account due to equipment concerns, but Vivint will not cancel the account. Ms. [redacted] desires the cancellation of the account without penalty. Vivint’s records indicate that prior to the installation of any equipment; Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department. Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home. The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on September 2, 2015. During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of forty-two (42) months. She also represented that she would pay a monthly monitoring fee of $[redacted] each month during that term. Further, Ms. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement. Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement. In section 4 it states, “You may cancel this agreement at any time prior to midnight of the third business day after the date of this transaction.” Vivint did not receive a request to cancel Ms. [redacted]’s account within these three business days.Ms. [redacted] notified Vivint of an issue with her doorbell camera on September 18, 2015. Vivint scheduled an appointment for October 19, 2015. When the service technician arrived at Ms. [redacted]’s home for the appointment, no was home. Cancellation is not warranted at this time. Should Ms. [redacted] wish to cancel her Vivint agreement prematurely, she may pay off the remaining balance on her account – currently $[redacted], however Vivint will take 25% off the payoff amount, bringing it to $[redacted]. Alternatively, should Ms. [redacted] wish to continue services, Vivint is willing to schedule a service appointment for free. If Ms. [redacted] wishes to take advantage of either offer, I would advise her to contact Vivint’s Customer Loyalty department at ###-###-####. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]
September 2, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: April 6, 2013 To Whom It May...
Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’s complaint she explains that she has experienced some confusion regarding her monthly bill and how long her contract is. Ms. [redacted] requests that her monthly bill be decreased and from $68.99 to $28.99 and her contract length lowered. A representative from Vivint has recently attempted to contact Ms. [redacted] via email in an effort to resolve her concerns. Vivint’s records indicate that Ms. [redacted]’s original contract was for 42 months with a monthly payment of $68.99. When Ms. [redacted] extended the contract Vivint offered to put some credits on Ms. [redacted]’s account for a number of months. When those months were over the monthly payment went back to the original amount. In an effort to assist Ms. [redacted] Vivint has removed 12 months off of the contract term. Ms. [redacted] may contact the Vivint representative who reached out to her directly if she has any questions or concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer
June 28, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 16, 2014 ...
To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he has had equipment complications with his security system. Mr. [redacted] further states that Vivint is requesting a fee for a Vivint technician to inspect the system. Vivint’s records indicate that Mr. [redacted] signed a System Purchase and Services Agreement on June 16, 2014 with an initial term of sixty (60) months, a monthly services fee of $69.99, plus any applicable taxes, during that term. Section 5 of this Agreement states:After the initial one hundred and twenty (120) day period, we will, so long as we are providing services pursuant to this Agreement, provide a replacement for any defective part without charge, but you will pay a visit charge for each service call at our then-prevailing visit fee, plus any applicable taxes.Vivint’s records show that Mr. [redacted] first notified Vivint of his equipment concerns on September 7, 2014, and Vivint’s Scheduling department found an appointment for October 7, 2014; however Mr. [redacted] informed the Vivint technician that he no longer needed the appointment at that time. Mr. [redacted] again called Vivint on April 15, 2015, and an appointment was scheduled for April 17, 2015. Vivint was not notified of any further equipment issues until recently. Despite this information, Vivint agrees to the above resolution. Mr. [redacted] will not be charged for service until July 2015.Vivint would like to ensure that Mr. [redacted] is able to utilize his system as intended, and will send a field service professional to her home at no charge.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer
April 21, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 12, 2011 Date of Addendum: January...
27, 2015 To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she attempted to cancel her account, but instead she was offered an extended term in exchange for some free months of service. She desires cancellation of her agreement without penalty.A representative from Vivint has recently attempted to contact Ms. [redacted] in an effort to resolve these concerns. At this time, Vivint is willing to waive the extension of Ms. [redacted]’s Agreement and cancel her account. Vivint is also willing to waive Ms. [redacted]’s past due amount and close the account with a zero balance. Vivint’s records show that on August 12, 2011, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months. Vivint spoke with Ms. [redacted] regarding her alarm service on January 27, 2015. Ms. [redacted] represented that she was interested in extending the term of her agreement in exchange for six (6) free months of service. Based upon this representation, Vivint offered a thirty-six (36) month extension to which Ms. [redacted] agreed. Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement thirty-six months from today. No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Despite the above information, in resolution to this matter, Ms. [redacted] has no further obligation to Vivint. She may contact Vivint’s representative if she has any further questions or concerns.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]
April 12, 2017 Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE: Consumer Complaint Case #: [redacted] Complainant: [redacted]...
Vivint Account #: [redacted] Date of Agreement: March 6, 2015 To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has had equipment complications and that a Vivint carbon monoxide detector had not been installed in her home. Ms. [redacted] desires of her agreement without penalty. After further review, Vivint’s has agreed to terminate Ms. [redacted]’s agreement with Vivint. Ms. [redacted] has no further contractual obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]
August 2, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 23, 2013 To Whom It May Concern:I have reviewed...
the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. Her service has been cancelled as requested and the past due balance of $179.96 has been waived.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]
April 28, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Account Address: [redacted] To Whom It May Concern:I have...
reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently attempted to contact Mr. [redacted] in an effort to resolve his concerns. At this time, Vivint agrees to immediately cancel the account and refund the $200.00 as requested. Mr. [redacted] may expect this refund within 7-10 business days. Vivint’s records indicate that this solution will resolve Mr. [redacted]’s concerns.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer
July 11, 2016 Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE: Consumer Complaint Case #: [redacted] Complainant: [redacted]...
Vivint Account #: [redacted] Date of Agreement: May 24, 2013 To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, she explains that she was double charged in November 2015. She further explains that she was offered three months of credit, however, she never received that. Ms. [redacted] is requesting cancellation of her account without penalty. At this time, Vivint has agreed to immediately remove Ms. [redacted]’ account from collections. Vivint has no record of the three month credit offer. However, out of goodwill, Ms. [redacted] has no further obligation to Vivint. Vivint apologizes for any inconvenience this has caused Ms. [redacted]. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted].....Here is what we decided to do since we are currently unable to use their eguiptment that we will send the equipment back which is already boxed patch the holes their qualified techs left and pay the monthly premiums since their products dont work........[redacted]- [redacted] dont call,write send your less than qualified people around even if they cant read the no trsspassing signs posted