Vivint Smart Home Security

May 6, 2015Revdex.com of Utah5673 South Redwood Road, # 22Salt Lake City, Utah 84123 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement:  September 12, 2014 To Whom It May Concern: I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that her system had not been communicating properly. Ms. [redacted] desires that Vivint cancel her agreement. Vivint’s records indicate that prior to the installation of any equipment; Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on September 11, 2014. During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $[redacted] each month during that term. Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.   Vivint has been providing security services to Ms. [redacted] since the time of installation, on September 12, 2014. Vivint has offered to send a Field Service Professional to Ms. [redacted]’s home to inspect the system as well as three months free of service. Vivint apologizes for any inconvenience Ms. [redacted] may have experienced with her alarm system.  In the event a customer experiences issues with their alarm system, repair, rather than cancellation, is the proper course of action. As such, Ms. [redacted] may contact Vivint’s customer support department to schedule a service appointment to test and inspect the system. In resolving this dispute, Vivint will waive any associated service and equipment fees. Should Ms. [redacted] wish to cancel her Vivint agreement prematurely, she may pay off the remaining balance on her account – currently $[redacted], however Vivint will take 25% off the payoff amount, bringing it to $[redacted]. Alternatively, should Ms. [redacted] wish to continue services, Vivint is willing to reduce her monthly rate to $[redacted], plus any applicable taxes. If Ms. [redacted] wishes to take advantage of either offer, I would advise her to contact Vivint’s Customer Loyalty department at [redacted].If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted] attention Department 160 - Legal. Sincerely, [redacted]

December 17, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted] Complainant: [redacted]Vivint Account #: [redacted] Date of Agreement: June 9, 2009         To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. Ms. [redacted] alleges that she was not authorized to extend her Alarm System Purchase and Services Agreement (“Agreement”) because her name was not written on the Agreement. Ms. [redacted] desires cancellation without penalty. Vivint’s records indicate that Ms. [redacted] did sign a Purchase and Service Agreement on June 9, 2009 for a term length of thirty-nine (39) months. Since Ms. [redacted] is on the Agreement, she would be authorized to extend the terms of the Agreement and did so on July 16, 2013 for an additional term length of forty-two (42) months. A representative has reached out to Ms. [redacted] and provided a copy of her Agreement as well as the recorded phone conversation. Although cancellation without penalty is not warranted, Vivint would like to assist Ms. [redacted] by discounting her total purchase amount by seventy (70) percent. Currently, Ms. [redacted] buyout amount would be $[redacted], Vivint is willing to cancel Ms. [redacted] Agreement for $[redacted]. If Ms. [redacted] desires to take advantage of this offer I would advise her to contact Vivint’s Customer Loyalty department.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.Sincerely, Nathan *. W[redacted]

Complaint: [redacted]
I am rejecting this response because:We have made several attempts via phone as well as in writing. Everytime we seek confirmation the customer care agent does not know about our particular case. There is a recorded phone call with Vivint whereas we were assured we would receive written acknowledgement of cancellation after I complained about the lack of customer service, and the obligation vivint has to their paying customer. I have done everything asked of me, and have wasted m
Sincerely,ore time on the phone being lied to than anything else. This is supported also by the constant ignorance vivint resembles whe I repeatedly  ask for an account statement starting January 1st, 2015 until date. Which by the way I have not yet received either. I wish for my cancellation to be recognized immediately, as I am running out of time here with the deadline. I also wish to receive a statement of all charges and payments covering the year of 2015.This process was started in September, and now two days before my deadline I'm still arguing with a company that everytime I call has supposedly no notes on my last call!
[redacted]

June 2, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: May 18, 2016           To Whom It May Concern:In her rebuttal, Ms. [redacted] states that she had yet to receive her refund as of May 26, 2017. Additionally, she states that Vivint did not address her concerns with the billing system in regards to making payments on the payoff balance. Vivint’s records indicate a refund was sent to Ms. [redacted]’s credit card on May 23, 2017. Refunds, however, can take up to 10 business days to reflect in a customer’s bank account once it has been approved. Vivint also removed Ms. [redacted]’s payment information from its automatic billing system to prevent further over charges in the future. With this Ms. [redacted] can continue to make payments without the remaining payoff balance being invoiced to attached payment information. A representative from Vivint has recently attempted to contact Ms. [redacted] on June 2, 2017 in an effort to confirm if the refund was received. She may contact this representative directly if she requires any further assistance. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 3, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: July 25, 2014                                                               To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that she has not had service since September of 2016. Ms. [redacted] requests a refund from September of 2016 to present and cancellation of her account.   At this time, Vivint has agreed to immediately cancel Ms. [redacted]’s account. Additionally, Vivint has issued a refund of $248.97 that will go back on her credit card within 7-10 business days.   Ms. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

February 27, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: March 27, 2014 Date of Addendum: January 22, 2018         To Whom It...

May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. Vivint’s records indicate that a representative has recently worked with Ms. [redacted] in an effort to resolve her concerns. Vivint received a signed Release and Settlement document from Ms. [redacted] regarding this issue. As such, Vivint’s records now indicate that this matter has been resolved.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

:  Vivint is scheduled to come and take their equipment out tomorrow so I do accept them removing my equipment and cancelled my contract however what I want to say is that this Representatives response is incorrect. It does have to do with their equipment because it's their wifi router not mine therefore it is their fault.  It is their equipment you do the math.  This person does not know what he is talking about. I am very appreciative of Vivint letting me out of my contract
Sincerely,
[redacted]

May 5, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129    RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: July 18, 2008             Date of Addendum: December 11, 2015                                         To Whom It May Concern:                              I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she does not recall extending the term of her agreement. Ms. [redacted] requests that Vivint cancel her agreement.   At this time, Vivint is willing to cancel the [redacted]’s account.   Vivint spoke with Ms. [redacted] regarding her alarm service on December 11, 2015.  Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her agreement.  Based upon this representation, Vivint offered a sixty (60) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:   You understand that this call is being recorded, and you agree to extend the term of your agreement sixty months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.                           Despite this information, the [redacted]s have no further obligation to Vivint.                 If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

November 1, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: July 3, 2014                                                        To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she is dissatisfied regarding the sale of the system which occurred in 2014.  Ms. [redacted] is now in collections, and desires cancellation of her agreement without penalty.   Vivint’s records show that Ms. [redacted] signed a Purchase and Services Agreement upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $69.99 each month, plus applicable taxes, during that term.    Vivint’s records further show that Ms. [redacted] stopped making her monthly payments after December 2014.  As such, the account was cancelled for non-payment on May 29, 2015, and was sold to an outside collections agency.  Ms. [redacted] must settle the balance of her account with this outside collections agency at this time.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].   The proposed resolution is acceptable if the business completes their proposal. 
Sincerely,
Dennis W[redacted]

April 24, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 11, 2010            Date of Addendum: February 17, 2016...

To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he does not recall extending the term of his agreement over the phone with Vivint and that now he is unable to cancel his agreement. Mr. [redacted] desires cancellation of his agreement without penalty.At this time, Vivint agrees to cancel Mr. [redacted]’s Agreement without penalty, effective immediately.Vivint’s records show that on June 11, 2010, Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months.  Vivint spoke with Ms. [redacted] regarding her alarm service on February 17, 2016.  Mr. [redacted] represented that he was satisfied with Vivint’s services and that he was interested in extending the term of his agreement.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Despite the validity of this extension, Vivint agrees to the above resolution.  Mr. [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

April 21, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]    Vivint Account #: [redacted] Date of Agreement: August 13, 2013           To Whom It May...

Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] states that Vivint failed to provide him with paper invoices which resulted in him not paying his monthly service fees. As such, his account was transferred to a third party collection agency. Mr. [redacted] has since reinstated his account with Vivint and would like his credit report to not show any adverse effect of being sent to collections. Vivint apologizes for any undue delay in this process. The collection agency has been notified to remove any negative credit report that may have resulted from Mr. [redacted]’s account being transferred to collections. Should Mr. [redacted] wish to continue his monthly payments with a direct invoice he has been approved to do so. I would advise Mr. [redacted] to contact the representative that has reached out to him to apply this to his account. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

March 30, 2016 Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: July 19, 2012                                                              To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. Vivint’s records indicate that a refund of $68.99 has already been submitted. She may expect this refund to appear back in her account within 7-10 business days. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.            Sincerely, Nathan *. W[redacted]

Complaint: [redacted]
I am rejecting this response because: I spoke with somebody in regards to the matter I do not remember her name she said she was going to get with billing and see if we could spread the 185 of the balance to the rest of the contract
Sincerely,
[redacted]

July 27, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]     Vivint Account #: [redacted] Date of Agreement: August 16, 2014            To Whom It May...

Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] states that she has moved residences and Vivint will not allow her to cancel her System Purchase and Services Agreement (“Agreement”) without penalty. Ms. [redacted] desires her Agreement cancelled without penalty. Vivint agrees to reduce Ms. [redacted]’s buyout amount by fifty (50) percent as an effort of goodwill. Ms. [redacted]’s remaining balance is $2,519.64, but with Vivint’s discount the total amount required to cancel her Agreement is $1,259.82. Vivint’s records indicate that Ms. [redacted] entered into her Agreement with Vivint on August 16, 2014. By signing her Agreement Ms. [redacted] agreed to pay a monthly monitoring service fee of $69.99 plus any applicable taxes during an initial term length of sixty (60) months or to pay a total amount of $4,799.40 for the services provided. Nevertheless, Vivint agrees to the above resolution. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 11, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: N/A Date of Agreement: N/A           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges he has attempted to cancel his Vivint account due to military orders, but has been unable to do so. Mr. [redacted] desires the cancellation of the account without penalty.Unfortunately, I am unable to find the Vivint account in question with the information given by Mr. [redacted].  I would advise Mr. [redacted] to respond with the address of the premise where the alarm system is, or the name of the account holder, so that I may further review the situation.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

December 8, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: September 22, 2016          To Whom It May Concern:I have reviewed the response from Ms. [redacted] and appreciate the opportunity to respond. In her rebuttal, Ms. [redacted] explains that she did not agree to an original agreement term of forty-two (42) months and states again that she had issues with the equipment. As such, Ms. [redacted] requests cancellation of her account without penalty.Vivint maintains its stance that cancellation of Ms. [redacted]’s account without penalty is not warranted. Vivint’s records indicate that prior to the installation of any equipment Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on September 12, 2016. During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of forty-two (42) months.  She also represented that she would pay a monthly monitoring fee plus any taxes each month during that term. Further, Ms. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement. Due to this and because Vivint has not had an opportunity to fix any equipment issues Ms. [redacted] might be experiencing, termination of the agreement without penalty is not warranted.Despite this information Vivint is still willing to discount Ms. [redacted]’s contractual buyout fee by twenty-five (25) percent if Ms. [redacted] wishes to terminate her agreement early. A Vivint representative has previously attempted to contact Ms. [redacted] to resolve her concerns. If Ms. [redacted] would like to proceed with this resolution or if she has any questions she may contact the representative who reached out to her.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November
12, 2015Revdex.com of Utah 3703 W 6200 SSalt Lake City, Utah 84129RE:      Consumer Complaint Case #: [redacted]            Complainant:
[redacted]...

[redacted]            Vivint Account #: [redacted]             Date of
Agreement: July 16, 2015To Whom It May Concern:I
have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In his complaint, Ms.
[redacted] alleges
that Vivint did not dispatch the authorities when an alarm was triggered on
October 31, 2015. Ms. [redacted] desires the cancellation of the agreement without
penalty. Vivint’s records indicate on
October 31, 2015, Vivint experienced a usual high volume of alarms that caused
a delay in alarm response times. Vivint’s monitoring department made a notation Ms. [redacted] was able to flag down a police officer and have him
return home with her when she received an alert on her phone. As such Vivint
removed Ms. [redacted]’s alarm from the queue of alarms needing police dispatch. Vivint’s
records further indicate that prior to the installation of any equipment; Ms. [redacted]
completed a telephonic Pre-Installation Survey with Vivint’s Account Creation
department.  Every customer must complete
this Pre-Installation Survey, and if a customer does not pass the survey,
Vivint will not enter into an agreement with the customer and will not install
any equipment in the customer’s home. 
The purpose of the survey is to verify certain information, ensure that
the customer understands Vivint’s offer, and confirm the terms and conditions
of the Agreement. Our records show that Mr. [redacted] completed the required
Pre-Installation Survey on July 16, 2015. During
the recorded Pre-Installation Survey, Ms. [redacted] represented that she
understood and agreed to the initial term of forty-eight (48) months.  She also represented that she would pay a
monthly monitoring fee of $[redacted] each month during that term.  Further, Ms. [redacted] represented that these
terms were clearly outlined on the Agreement and that Vivint’s representative
did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. [redacted]’s
representations to ensure that she understood her commitments to Vivint as
outlined in the Agreement.   Cancellation
of Ms. [redacted]’s account without cancellation is not warranted, however Vivint
would like to assist Ms. [redacted]. Vivint records indicate Ms. [redacted] contacted
Vivint on October 19, 2015 and reported she has been experiencing some financial
hardship. To assist Ms. [redacted], Vivint has agreed to lower her monthly
service fee by $[redacted] for the remainder of the Agreement. Should Ms.
[redacted] wish to
cancel her Vivint agreement prematurely, she may pay off the remaining balance
on her account – currently $[redacted], however Vivint will take 25% off the
payoff amount, bringing it to $[redacted]. If Ms. [redacted] wishes
to take advantage of this offer, I would advise her to contact Vivint Customer
Loyalty department at ###-###-####.If
you have further questions or concerns regarding this response, please respond
to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax
number: ###-###-####, attention Department 160 – Legal.  Sincerely, Nathan *. W[redacted]

June 5, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: March 14, 2017          To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. Vivint’s records indicate that Ms. [redacted] signed a System Purchase and Services Agreement on March 14, 2017 with an initial term of sixty (60) months, a monthly services fee of $49.99, plus any applicable taxes, during that term, and a total equipment fee of $1,230.46. Vivint provides a Right of Rescission period immediately following installation of the equipment, during which time a customer may cancel the Agreement for any reason.Vivint’s records show that Ms. [redacted] first notified Vivint of her equipment concerns on May 17, 2017. Vivint was able to reboot Ms. [redacted]’s Vivint panel. Ms. [redacted] again called Vivint on October 4, 2014 and an appointment was scheduled for May 26, 2017. A Vivint technician replaced Ms. [redacted]’s outdoor camera and doorbell camera. To assist Ms. [redacted], Vivint has applied a credit to her billing account in the amount of $99.98, which will cover two (2) months of monitoring fees.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 13, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 7, 2012          To Whom It May Concern:In his rebuttal, Mr. [redacted] states he is rejecting the response because he had a call from Vivint’s Billing Department stating he still owed money. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve these concerns. In resolution to this matter, It has been clarified that Mr. [redacted]’s account has been cancelled and he is no longer owing Vivint money.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer