Vivint Smart Home Security

August 10, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 17, 2016           To Whom It May Concern: I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’s complaint she explains that she has been told conflicting information several times regarding the price of a thermostat and her doorbell camera’s connectivity issues. Ms. [redacted] desires a representative to call and speak with her about the training of Vivint employees and a month’s payment refunded.A representative from Vivint has recently attempted to contact Ms. [redacted] over the phone in an effort to resolve her concerns but was unable to reach her, so an email was sent. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. A credit of $146.89 has been placed on Ms. [redacted]’s account to cover one month of service and a cost of the repeater spoken about in the complaint. Ms. [redacted]’s feedback regarding the training of Vivint employees has been noted and given to the proper sales and field service management. Ms. [redacted] may contact the Vivint representative who reached out to her directly if she has any questions or concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 22, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 7, 2014                         To Whom It May Concern: In his rebuttal, Mr. [redacted] alleges that, even after the service visit, his cameras do not work correctly.  Mr. [redacted] alleges that he is not receiving all services he signed up for, and desires cancellation of his Agreement without penalty. Vivint’s records show that Mr. [redacted] has had one service visit to address this concern, and at that time the panel firmware was updated to support the desired recording capabilities.   Vivint applied a credit to Mr. [redacted]’s billing account in the amount of $[redacted] for time the cameras have been not recording.  If Mr. [redacted] is experiencing further complications with the cameras, Mr. [redacted] may schedule another service visit by calling Vivint’s Customer Care department at ###-###-####.  Vivint will waive the service fee for this visit.Alternately, Mr. [redacted] has been offered a downgrade of his service to basic security, which would reduce his monthly fee and keep his security system active.  Vivint maintains its position that these offers are fair resolutions to Mr. [redacted]’s concerns, and that cancellation of the signed Agreement without penalty is not warranted at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

December 16, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: August 3, 2012        To Whom It May Concern:I have reviewed...

the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he was able to work it out with Vivint to cancel his account without penalty, but they did not refund his most recent monthly payment. Mr. [redacted] desires for Vivint to refund him $53.49. Vivint has agreed to refund Mr. [redacted] his most recent month’s service fee. Vivint’s records indicate that a refund in the amount of $53.49 is being sent back to the checking account on file.  Mr. [redacted]’s account is cancelled, and he has no further obligation to Vivint.  I apologize for any undue delay in this process.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 2, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]       Complainant: [redacted]       Vivint Account #: [redacted]       Date of Agreement: October...

20, 2017           To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter is being resolved. An appointment has been scheduled for removal of the system from Ms. [redacted]’s home on February 12, 2018.  Following the removal, Ms. [redacted] will have no further obligation to Vivint.  Ms. [redacted] may contact Vivint’s representative directly with any further questions or concerns in this matter.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 30, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: May 9, 2015          To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he has experienced equipment concerns with his garage door opener. Mr. [redacted] further alleges that Vivint has failed to service the garage door opener. Mr. [redacted] now desires the cancellation of the account without penalty.   Vivint’s records indicate that prior to the installation of any equipment; Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department. Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on May 9, 2015. During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.     Vivint’s records further indicate, Mr. [redacted] notified Vivint of his concerns with his garage door sensor on August 31, 2015.  A Vivint representative scheduled an appointment for September 15, 2015. On September 15, 2015, the assigned Field Service Professional did not show for Mr. [redacted]’ appointment. A Vivint Customer Care agent attempted to contact the assigned Field Service Professional, but received no response. A new appointment with a Vivint Field Service Professional was scheduled for September 17, 2015. On September 17, 2015, a Vivint Field Service Professional was dispatched to Mr. [redacted]’ home; The Field Service Professional attempted to troubleshoot the garage door opener, but concluded that the opener needed to be replaced.  The Field Service Professional did not have a replacement on hand to replaced Mr. [redacted]’ garage opener, and needed to request a replacement be mailed out by Vivint. On September 25, 2015, Mr. [redacted] contacted Vivint and requested cancellation. The Vivint representative attempted to schedule an appointment, but Mr. [redacted] declined the offer. Vivint believes in repair rather than cancellation is the proper course of action in regards to Mr. [redacted]’ account. Cancellation of Mr. [redacted]’ account without penalty is not warranted at this time. If Mr. [redacted] wish to cancel his Vivint agreement prematurely, he may pay off the remaining balance on his account – currently $[redacted], however Vivint will take 25% off the payoff amount, bringing it to $[redacted]. Alternatively, should Mr. [redacted] wish to continue services, Vivint is willing to reduce his monthly rate to $[redacted], plus any applicable taxes. Vivint will also schedule an appointment to resolve Mr. [redacted]’ equipment concerns. If Mr. [redacted] wishes to take advantage of either offer, I would advise him to contact Vivint’s Customer Loyalty department at ###-###-####.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

April 25, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 31, 2016           To Whom It May Concern:I have reviewed...

the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he has had equipment complications since the installation of his system that have not been resolved. Mr. [redacted] desires a refund of all monies paid to Vivint, removal of Vivint’s equipment, and cancellation of his agreement without penalty. After further review, Vivint’s records show that Mr. [redacted]’s agreement with Vivint has been cancelled and he has no further contractual obligation to Vivint. I advise Mr. [redacted] to contact a Vivint representative to schedule an appointment for the removal of Vivint equipment from his home.  Vivint’s records indicate that prior to the installation of any equipment; Mr. [redacted] signed a Vivint System Purchase and Services Agreement-Retail Installment Contract.  Every customer must sign this contract or Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the contract is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] signed this contract on May 31, 2016.Mr. [redacted]’s signature on this contract represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $70.99 each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement. Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.   In Section 4 of this agreement it states:WHERE PERMITTED BY LAW, WE DISCLAIM ANY IMPLIED WARRANTIES PROVIDED BY LAW INCLUDING THE IMPLIED WARRANTIES OF MER- CHANTABILITY OR FITNESS FOR PURPOSE. WE DO NOT WARRANT THAT THE SYSTEM WILL ALWAYS DETECT, OR HELP PREVENT, ANY BUR- GLARY, FIRE, HOLD-UP OR ANY OTHER SUCH EVENT. WE DO NOT WARRANT THAT THE SYSTEM CANNOT BE DEFEATED OR COMPROMISED OR THAT IT WILL ALWAYS OPERATE                           A refund issued to Mr. [redacted] of all monies paid to Vivint is not warranted at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

July 3, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 20, 2014          To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has had equipment complications with her security system that have not been resolved Ms. [redacted] desires cancellation of her Vivint Agreement without penaltyVivint’s records indicate that Ms. [redacted] signed a System Purchase and Services Agreement on August 8, 2014 with an initial term of sixty (60) months, a monthly services fee of $53.99, plus any applicable taxes, during that term. Vivint provides a Right of Rescission period immediately following installation of the equipment, during which time a customer may cancel the Agreement for any reason, and this period is extended for elderly customers.  Cancellation of Ms. [redacted]’s agreement without penalty is not warranted at this time. Vivint was not notified of any equipment issues until recently. Vivint’s records show that Ms. [redacted] first notified Vivint of her equipment concerns on June 6, 2017. Ms. [redacted] again called Vivint on June 12, 2017 and declined Vivint’s offer to send a technician to her home to inspect her Vivint equipment. Vivint would like to ensure that Ms. [redacted] is able to utilize her system as intended, and will send a field service professional to her home at no charge.  Additionally, Ms. [redacted] has been offered a reduced monthly rate by $10.00 for the remainder of her initial term.  If Ms. [redacted] wishes to take advantage of either of these offers, I would advise her to contact Vivint’s Customer Loyalty department at 1-800-216-5232.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 10, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: June 27, 2008                                                               To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she lost service in January of 2017. Ms. [redacted] requests cancellation of her account and a refund of $96.98.   At this time, Vivint has agreed to immediately cancel Ms. [redacted]’s account. Additionally, Ms. [redacted]’s account has been refunded the amount of $96.98. Ms. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because: What they are saying is NOT TRUE.
Sincerely,
[redacted]

November 30, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: October 20,...

2016          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that her doorbell camera is not working. She further states that the technicians who installed her system were not wearing uniforms or identification, asked for her security code, and may have taken a drill from her home. Ms. [redacted] desires for Vivint to repair her doorbell camera, prove that the installers were Vivint employees, help her change her security code, and replace or pay for her drill.  A representative from Vivint has recently attempted to contact Ms. [redacted] in an effort to resolve her concerns.  Vivint is willing to send a technician to Ms. [redacted]’s home to repair or replace the doorbell camera at no cost to her.  In addition, Vivint is willing to apply a credit of $130.22 to cover two months of service, to assist Ms. [redacted] in replacing her missing drill.  Vivint advises Ms. [redacted] to file a police report if she believes that her drill was stolen, and to call Customer Care at 1-800-216-5232 if she would like assistance in changing her panel codes.  Vivint’s representative who contacted Ms. [redacted] can also confirm the installing technician with her if she wishes.Vivint’s records indicate that a certified technician employed by Vivint installed Ms. [redacted]’s security system.  It is customary for an installing technician to program user codes into the panel for each customer, so the technician would need to know what code the customer would like to use.  However, a customer may change the user codes on their panel at any time following installation.Ms. [redacted] may contact Vivint’s representative directly if she would like to accept the offer of credit on her account and a service visit, or if she has any further questions or concerns in this matter.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

March 22, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 3, 2017         To Whom It May Concern:I have reviewed the...

information provided by Mrs. [redacted] and appreciate the opportunity to respond. In her complaint, Mrs. [redacted] states that she only agreed to be an emergency contact for Mr. [redacted] and that she did not enter into an agreement with Vivint. As such, she is requesting that the contract be voided and Vivint cease any collection attempts.Vivint’s records indicate that on June 3, 2017, Ms. [redacted] signed a Purchase and Services Agreement (“Agreement”), with an initial term of sixty (60) months. If Mrs. [redacted] would simply like to be removed from the account, she and Mr. Lorenzo [redacted] must sign a Name Removal document. If she would like Vivint to conduct a forgery investigation, she will need to provide a copy of her notarized signature, such as a driver’s license or state I.D. Mrs. [redacted] may contact Vivint’s customer care department to take advantage of either option.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 1, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: September 5, 2015                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that a doorbell camera was never installed at her residence, however, she has been charged for it since having the system installed. She is requesting that Vivint lower her monthly bill and apply a credit for each month the doorbell camera was charged to her account.   Vivint has agreed to immediately lower Ms. [redacted]’s bill to $59.99. In addition, Vivint has applied a $55.00 credit to cover the doorbell camera charges.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted]

Complaint: [redacted]
I am rejecting this response because: I agree with a alarm system that works. Is not fair that they want me to pay a alarm system that doesn’t protect my family and I broke my ankle, I couldn’t  make the payments. Vivint didn’t wanted to work with me. They don’t care about anything. The only thing they want is there money. I’m not happy with this company is the worst on customer service ever experienced. The same with the technicians too. I will never ever recommend this company. They impact my credit report bad and Collection too. I’m not a happy customer.
Sincerely,
[redacted]

September 15, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: July 5, 2013                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that one of her sensors was inactive for a year. Ms. [redacted] is requesting a credit to their account that will cover the inactive sensor.   In an effort to assist Ms. [redacted], Vivint has agreed to apply a two-month credit on her account.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

February 16, 2018       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129    RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: May 7, 2007             Date of Addendum: January 22, 2016                                         To Whom It May Concern:                              I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she does not recall extending the term of her agreement over the phone with Vivint, and that now she is unable to cancel her agreement. Ms. [redacted] desires cancellation of her agreement without penalty.   At this time, Vivint has agreed to immediately cancel Ms. [redacted]’s account without penalty.   However, Vivint spoke with Ms. [redacted] regarding her alarm service on January 22, 2016.  Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her agreement.  Based upon this representation, Vivint offered a sixty (60) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:   You understand that this call is being recorded, and you agree to extend the term of your agreement sixty months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.   Despite the information mentioned, Ms. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sorry we did not respond.  Yes!  Vivint called us finally and the issue is resolved.  Thank you for your help--we obviously could not have done it without you as we have been trying to resolve it since Jan!Respectfully,[redacted] and [redacted]

December 22, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: July 18, 2013                                                   To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] on behalf of his mother, Ms. [redacted], and appreciate the opportunity to respond.   In his complaint, Mr. [redacted] explains that Ms. [redacted] does not use the system. As such, Mr. [redacted] requests cancellation of her account.   Vivint has agreed to cancel Ms. [redacted]’s account immediately.   Vivint’s records indicate that prior to the installation of any equipment, Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on July 18, 2013.   During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $49.99 each month during that term.  Further, Ms. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.     Despite the information mentioned, Ms. [redacted] has no further obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

June 15, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: May 1, 2017                                                   To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, Mr. [redacted] explains that his account was charged for equipment which he did not agree to. Mr. [redacted] requests cancellation of his account and a refund of the cost of the equipment.     Vivint’s records indicate that updated paperwork was sent to Mr. [redacted] to sign. Mr. [redacted] did not sign the paperwork within the allotted time period; as such, the equipment was not able to be added to the loan and Mr. [redacted] was charged.   Despite this information, Vivint is willing to cancel Mr. [redacted]’s account upon receipt of the equipment. Additionally, a refund of all monies paid will be refunded. Vivint advises that Mr. [redacted] contact the representative who has reached out to him via phone and email to schedule a system removal appointment.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

August 18, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Meredith U[redacted]  Vivint Account #: [redacted] Date of Agreement: July 16, 2015           To Whom It May Concern:I...

have reviewed the information provided by Ms. U[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. U[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter is in the process of being resolved to Ms. U[redacted]’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]