Vivint Smart Home Security

June 30, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 14, 2013To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that the representative who offered her the service was clearly a Vivint employee Vivint maintains its stance that this issue is between Sprint and Ms [redacted] , and apologizes for any inconveniences Ms [redacted] has encountered with another companyVivint has partner with Sprint in order to distribute their product, but the phone itself and the service is provided by SprintUnfortunately, Vivint cannot compensate Ms [redacted] for her complaints concerning a separate companyIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Timothy S***

May 19, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: April 5, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] states that he was overbilled for his Vivint system, and that he has not received a refund of the monies she paid to Vivint Mr [redacted] desires a refund of $and cancellation of his Vivint service Vivint agrees to cancel Mr [redacted] ’s service provided he returns the equipment which was installed in his homeMr [redacted] may contact a Vivint representative to arrange for the removal of the equipment by emailing [email protected]’s records indicate that a refund in the amount of $was processed back to Mr [redacted] ’s card on May 19, I apologize for any undue delay in this process.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***

July 22, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: Bobby L [redacted] Vivint Account #: [redacted] Date of Agreement: May 20, To Whom It May Concern:I have reviewed the information provided by MrL [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted MrL [redacted] in an effort to resolve his concernsVivint’s records indicate that this matter has been resolved to MrL***’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

July 7, 2015Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: Mike U [redacted] Vivint Account #: N/A Date of Agreement: N/A To Whom It May Concern:I have reviewed the information provided by MrU [redacted] and appreciate the opportunity to respondIn his complaint, MrU [redacted] alleges that he has Vivint’s wireless internet service, and that the service has recently been down for weeks at a time MrU [redacted] further alleges that he cannot get a service visit scheduled within a week of his requests MrU [redacted] desires six (6) months of free internet service to compensate for the unreliable service.Unfortunately, Vivint Wireless is unable to locate an account with the information given by MrU*** A representative from Vivint Wireless has recently attempted to contact MrU [redacted] by calling the phone number provided on this complaint, in an effort to resolve these concerns I would advise MrU [redacted] to contact Vivint Wireless at [redacted] , for resolution of this matter.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

September 16, 2016Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 25, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint Mr [redacted] states that his air conditioning will no longer turn on after a Vivint technician visited his homeMr [redacted] desires Vivint to cover the expenses of an HVAC technician so the appropriate repairs can be madeVivint’s Home Damage department has agreed to send an HVAC technician to Mr***’s homeA representative from Vivint’s Home Damage department will reach out to Mr [redacted] to discuss this matter furtherIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

September 30, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 9, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] alleges that he has experienced equipment concerns with his garage door openerMr [redacted] further alleges that Vivint has failed to service the garage door openerMr [redacted] now desires the cancellation of the account without penalty Vivint’s records indicate that prior to the installation of any equipment; Mr [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation departmentEvery customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the AgreementOur records show that Mr [redacted] completed the required Pre-Installation Survey on May 9, During the recorded Pre-Installation Survey, Mr [redacted] represented that he understood and agreed to the initial term of sixty (60) months He also represented that he would pay a monthly monitoring fee of $ [redacted] each month during that term Further, Mr [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement Vivint relied on Mr [redacted] ’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement Vivint’s records further indicate, Mr [redacted] notified Vivint of his concerns with his garage door sensor on August 31, A Vivint representative scheduled an appointment for September 15, On September 15, 2015, the assigned Field Service Professional did not show for Mr [redacted] ’ appointmentA Vivint Customer Care agent attempted to contact the assigned Field Service Professional, but received no responseA new appointment with a Vivint Field Service Professional was scheduled for September 17, On September 17, 2015, a Vivint Field Service Professional was dispatched to Mr [redacted] ’ home; The Field Service Professional attempted to troubleshoot the garage door opener, but concluded that the opener needed to be replaced The Field Service Professional did not have a replacement on hand to replaced Mr [redacted] ’ garage opener, and needed to request a replacement be mailed out by VivintOn September 25, 2015, Mr [redacted] contacted Vivint and requested cancellationThe Vivint representative attempted to schedule an appointment, but Mr [redacted] declined the offerVivint believes in repair rather than cancellation is the proper course of action in regards to Mr [redacted] ’ accountCancellation of Mr [redacted] ’ account without penalty is not warranted at this timeIf Mr [redacted] wish to cancel his Vivint agreement prematurely, he may pay off the remaining balance on his account – currently $ [redacted] , however Vivint will take 25% off the payoff amount, bringing it to $ [redacted] Alternatively, should Mr [redacted] wish to continue services, Vivint is willing to reduce his monthly rate to $***, plus any applicable taxesVivint will also schedule an appointment to resolve Mr [redacted] ’ equipment concernsIf Mr [redacted] wishes to take advantage of either offer, I would advise him to contact Vivint’s Customer Loyalty department at ###-###-####.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***

February 10, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 4, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that she was misled by a Vivint representative regarding the term length of her Agreement, that she was promised but has not received a credit for the customers she referred to Vivint, and that Vivint has refused to address her equipment problems Ms [redacted] desires for her Agreement term to be two (2) years, referral credit, and for Vivint to repair her garage door sensor At this time, Vivint has applied a credit to Ms***’s account in the amount of $141.98, to cover two (2) monthly service fees Vivint is also willing to send a technician to Ms***’s home at no charge to her, to address any concerns she may have with the system Vivint’s records indicate that prior to the installation of any equipment, Ms [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the AgreementOur records show that Ms [redacted] completed the required Pre-Installation Survey on June 4, During the recorded Pre-Installation Survey, Ms [redacted] represented that she understood and agreed to the initial term of forty-two (42) months and the monthly services fee of $70.99, plus any applicable taxes, during that term Vivint relied on Ms***’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement Reduction of the Agreement term is not warranted at this time.Vivint has no record of Ms [redacted] reporting her referrals or her issue with the garage door sensor to Customer Care; however, Vivint agrees to the above resolution Ms [redacted] will not be charged for service in March or April, and she may contact Vivint’s Customer Care department at 1-800-216-to schedule her service visit.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

February 18, 2017Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 17, To Whom It May Concern:In her rebuttal, Ms [redacted] states that she did inform Vivint of her concerns multiple times, and does not believe she should not have to pay for a system that does not work Ms [redacted] desires for the account to be closed without penalty.Vivint records indicate Ms [redacted] called to inform Vivint of her concerns with the system on January 30, Prior to this, Vivint did not receive a call from Ms [redacted] about her system since October 29, As such, repair rather than cancellation is the proper course of actionAs they stated in their previous response, Vivint is willing to waive the cost of a service visits feeThis credit was applied on February 9, Ms [redacted] may contact Vivint Customer Care department to schedule an appointment to repair the system at 1-800-216-Should Ms [redacted] wish to cancel her Vivint agreement prematurely, she may pay off the remaining balance on her account – currently $2,029.71, however Vivint will take 55% off the payoff amount, bringing it to $If Ms [redacted] wishes to take advantage of this offer, I would advise her to contact Vivint’s Customer Loyalty department at 1-800-216-If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

January 18, 2018Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 30, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states due to her mother’s illness she is unable to properly use the system, and Vivint is not willing to assist her without a password her mother is unable to recallAs a result, Ms [redacted] has now stopped payments to Vivint and has now received collection noticesMs [redacted] desires the cancellation of her mother’s account and the removal from collectionsA representative from Vivint has recently been in contact with Ms [redacted] in an effort to resolve her concernsAt this time, Vivint is currently waiting on Ms [redacted] to provide documentation as to the diagnosis of her mother’s illnessUpon receipt of this documentation Vivint will review the account for cancellationMs [redacted] has been provided with a Vivint representative’s direct contact information and may provide the requested document to this representative for faster processingIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-attention Department - LegalSincerely, Nathan *W***Chief Compliance Officer

June 27, 2017Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 20, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] states that he requested cancellation of his account prior to the end of his initial term, and that Vivint continues to bill him for serviceMr [redacted] desires cancellation of her agreement without penalty.At this time, Vivint agrees to cancel Mr [redacted] ’s Agreement without penalty, effective immediately.Vivint’s records show that Mr [redacted] signed an agreement with Vivint on June 25, 2016, in which he agreed that service would continue month to month after the initial term of forty-two (42) months, unless cancelled in writing no less than days before the next renewal term (Vivint Purchase and Services Agreement, Section 2.4) A written notice of cancellation has yet to be provided by Mr [redacted] .Despite the validity of this information, Vivint agrees to the above resolution Mr [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

Complaint: [redacted] I am rejecting this response because:We received no communication regarding our cancellation, nor did you provide any Resolutions that would be convenient for us the customerYou sold and installed your product on a Saturday but refused to service your product on a weekendOur neighbors have been warned about Vivint when they reached out to us about how we liked the companyi have many emails from someone at your company that shows how incompetent the employees areI have been given the run around since day oneThat should have been a red flagThe product is a good concept and we would have probably benefited from it if it would have worked properlyAll we asked for was for it to be serviced and by serviced I don't mean all the times we reset itI stopped payment because nothing communicated with each otherThe thermostat never communicated with the home pad and everything always threw alarmsIt got to the point where we had to disconnect everything because the alarms were scaring my children Sincerely, *** And [redacted]

February 9, 2018Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: N/A Date of Agreement: N/A To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states sales representatives from Vivint continually knock at her door although she has asked them to stopMs [redacted] requests for her home to be placed on a ‘no soliciting’ listThe sales representatives in question are employed by Smart Home Pros, Inc(“Smart Home Pros”), a licensed dealer of VivintMs***’s complaint has been reported to Smart Home Pros regarding the representatives who knock at her doorIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

February 1, 2018Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 13, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] states that a Vivint technician failed to arrive for an appointment to install a security system in his new homeMr [redacted] desires a refund of $3,000.00Vivint’s records indicate that an appointment was scheduled to install a system in Mr***’s new home on January 22, Due to unforeseen circumstances Vivint’s technician was unable to complete this appointmentA text message was sent to a phone number which Mr [redacted] indicated was a mobile number at the time of installation on January 19, stating that the appointment needed to be rescheduled and presented an alternate appointment dateVivint remains willing and able to reschedule to install security equipment in Mr***’s new home following his move.Cancellation of Mr***’s Agreement without penalty is not warranted at this time, and no refund is warranted Should Mr [redacted] wish to cancel his agreement prematurely, his payoff amount would be $1671.78; however, in an effort to assist MrPrez, Vivint is willing to lower his payoff amount by 50%, bringing the total payoff amount to $ Alternately, if Mr [redacted] wishes to have the system installed in his new home and continue service Vivint is willing to reduce his monthly rate by $for the remainder of his initial term If Mr [redacted] wishes to take advantage of either of these offers, I would advise him to contact Vivint’s Customer Loyalty department at 1-800-216-If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

November 13, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: December 4, Date of Addendum: July 1, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that her equipment was never servicedMs [redacted] further states the one representative she had come to her door was a sales representative who renewed her Agreement for a lower monthly rateMs [redacted] now is experiencing equipment issue, but Vivint has not sent a service technician to her homeShe desires cancellation of her agreement without penalty.A representative from Vivint has recently attempted to contact Ms [redacted] in an effort to resolve these concernsAt this time, Vivint is willing to waive the extension of Ms***’s Agreement and cancel her accountVivint’s records show that on December 4, 2012, Ms [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) monthsVivint spoke with Ms [redacted] regarding his alarm service on July 1, Ms [redacted] represented that she was interested in extending the term of his agreement in exchange for a lower monthly service fee Based upon this representation, Vivint offered a forty-two (42) month extension to which Ms [redacted] agreedIndeed, Vivint read the following statement, after which Ms [redacted] responded affirmatively: You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and VivintDespite the above information, in resolution to this matter, Ms [redacted] has no further obligation to VivintShe may contact Vivint’s representative if she has any further questions or concerns.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

June 27, 2016Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: March 27, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint Ms [redacted] states that her video camera has not operated since it was installed resulting in failure to identify a break in that occurred at her homeMs [redacted] desires a refund for a year of service and for Vivint to reimburse her for the cost of her televisionVivint’s records indicate that proper procedure was followed when Ms [redacted] ’s home was burglarizedThe system alerted Vivint of activity in Ms [redacted] home on June 4, at 9:02PM and the authorities were dispatched to her homeVivint does not monitor a customer’s video cameras for privacy reasons and it is the customer’s responsibility to test their equipment at least monthly, including video cameras, and to inform Vivint if any issues arise so they can be resolved as stated in section “Customer Duties” of the System Purchase and Services AgreementVivint has also been providing monthly monitoring service since Ms [redacted] system was installed on March 27, As such, a refund for a year of service and reimbursement for Ms [redacted] ’s stolen television is not warrantedHowever, as an effort of goodwill Vivint has placed a credit to her account for $to reimburse her for monthly payments made for a camera serviceIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

Revdex.com of UtahSouth Redwood Road, # 22Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: April 28, 2012To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] alleges that she had requested for cancellation of service and termination of the agreementMs [redacted] further alleges that she sent in a written expression of cancellation and her military orders which was dated October 15, Ms [redacted] desires a full refund for the serviceVivint aims to keeps military families safe, and in instances where a Vivint customer is being relocated due to military orders, Vivint will gladly accommodate the service member in order to make a smooth transition to a new locationIf a Vivint customer receives military orders that will require the customer to relocate outside of the United States or onto a military base within the United States permanently or for a period greater than days, the customer must contact Vivint and request a special cancellationThe customer must send a written notice of cancellation, and submit it along with documentation showing that the customer will be stationed on-base or outside of the countryOnce Vivint has received valid documentation to support the claim for special cancellation, Vivint will cancel the account, cease all billing, and discontinue services.Vivint’s records indicate that Ms [redacted] had not notified Vivint, nor sent in the necessary paperwork at the alleged timeAs such, services remained active and billing continued Recent records demonstrate that the proper paperwork for cancellation has now been submitted and receivedVivint understands the financial burden of the situation and based upon Ms [redacted] ’s representations – and in an effort to resolve this dispute – Vivint has agreed to cancel the service and agreement and will refund Ms [redacted] an amount of $ [redacted] in the form of a check to the address on file.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] attention Department - LegalSincerely, [redacted] * [redacted]

October 20, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: July 28, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, he explains that his service was supposed to have been cancelled in April of 2016; however Vivint did not receive his notice of cancellation until October and in turn the account was sent to collectionsMr [redacted] requests that Vivint remove his account from collections In an effort to assist Mr***, Vivint has agreed to remove his account from collections Vivint’s records confirm that Mr***’s notice of cancellation was not received until October 9, 2016, two months after the account was written off Despite the information mentioned, Mr [redacted] has no further obligation to Vivint If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W [redacted] Chief Compliance Officer

January 19, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: February 17, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] alleges her husband was medically discharged from the military and requested cancellation of the account, but Vivint kept the account activeAs a result she was unable to pay and the account was sent to the collectionsMs [redacted] desires Vivint contact the collection agency and resolve this matterVivint’s records show that Ms [redacted] signed a Purchase and Services Agreement upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of forty-two (42) months She also represented that she would pay a monthly monitoring fee of $ [redacted] each month, plus applicable taxes, during that termMs [redacted] contacted Vivint on August 22, 2013, to request cancellation of her account due to a military moveDuring this conversation with a Vivint representative, Ms [redacted] was informed on the options she had to either move the system with her or provide documentation she was moving out of Vivint’s service area (this includes on base military housing)Vivint did not receive any documentation to properly review the account, so the account remained activeVivint’s records further show that Ms [redacted] stopped making her full monthly payments after June As such, the account was cancelled for non-payment on October 30, 2013, and was sold to an outside collections agencyHowever a Vivint representative has recently been in contact with Ms [redacted] and is in the process of resolving this matterIf Ms [redacted] requires any additional assistance, she may contact that representative directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***

February 2, 2018Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: March 26, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondAfter further review, Vivint’s records show that Ms [redacted] ’s agreement with Vivint has been cancelled and she has no further contractual obligation to VivintIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer