Vivint Smart Home Security

April 20, 2017Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: October 31, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] states that he has had equipment complications since the installation of his system that have not been resolvedMr [redacted] desires a refund of all monies paid to Vivint and cancellation of his agreement without penaltyVivint’s records show that Mr [redacted] ’s agreement with Vivint has been cancelled and he has no further contractual obligation to Vivint A refund is not warranted at this timeIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

June 13, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: October 11, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsIt has been agreed that Vivint will immediately refund the $taken from his account and cease any attempts to collect further paymentVivint’s records indicate that this matter has been resolved to Mr***’s satisfactionIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W*** Chief Compliance Officer

June 15, 2015Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: Luis [redacted] Vivint Account #: [redacted] Date of Agreement: May 22, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] alleges to having equipment complications with his security system since installation that have not been resolved Mr [redacted] further alleges that he has paid for service while waiting for repair of his equipment, and that scheduling of a service visit has been delayed He desires to have his system repaired in a timely manner, or cancellation of the Agreement without penaltyVivint’s records show that a representative from Vivint has recently contacted MsAlicia ***, in an effort to resolve these concerns Vivint has scheduled a service visit with a Field Service Professional for June 17, Ms [redacted] has been advised that, if the system is unable to be repaired following this visit, cancellation will be warranted Vivint’s representative will continue to be in contact with Ms***, to ensure that her concerns are resolved to her satisfaction Vivint has applied one month of credit to Mr***’s billing account, for system downtime.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan * [redacted]

June 24, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: April 23, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] [redacted] and appreciate the opportunity to respondIn May 2015, Ms [redacted] moved from the home where Vivint originally installed her systemShe explains that she contacted Vivint to move her system to her new home the following year, in May 2016, but that Vivint wanted to charge her for a new panel, plus a moving feeShe requests that Vivint provide the new control panel for free without extending the term of her System Purchase and Services Agreement (“Agreement”), or allow her to cancel her Agreement altogether.I apologize for any inconvenience Ms [redacted] may have experienced in moving her systemBased upon her representation that she was not told to retrieve her security panel from the original installation, Vivint will waive the cost of the new control panelVivint will contact Ms [redacted] directly to finalize the details of her move and schedule the installation.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***

September 27, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 30, To Whom It May Concern:I have reviewed the information provided by Mrs [redacted] and appreciate the opportunity to respondIn her complaint, Mrs [redacted] states that her alarm has never fully functionedShe further states that she contacted Vivint about the service not working for months and when Vivint sent the technician she was charged for the service visitMrand Mrs [redacted] requests for Vivint to release them from their System Purchase and Service Agreement (“Agreement”) without penalty and to refund them for services not rendered.Vivint will offer Mrand Mrs [redacted] offer Premium Service at no additional charge and apply a credit for $for the time their service was not functioning fully.Vivint’s records indicate that Mr [redacted] signed his Agreement on May 30, By signing his Agreement, he understood and agreed to the following: Section Repair Service(A) What is coveredIf you selected Premium Service, then we will, so long as we are providing services pursuant to this Agreement, repair and replace any defective part of the System without charge to youIf you decline Premium Service, however, then for one hundred and twenty (120) days after we complete the installation, we will repair or replace any defective part of the System without charge to youAfter the initial one hundred and twenty (120) day period, we will, so long as we are providing services pursuant to this Agreement, provide a replacement for any defective part without charge, but you will pay a visit charge for each service call at our then-prevailing visit fee, plus any applicable taxes.Section Customer DutiesYou will test the System’s protective devices and send test signals to the Center in accordance with our instructions at least monthlyIf a problem in the System occurs you will notify usVivints records further indicate that each time a technician was sent to the [redacted] ’s home the service was restored to working order and the technician visit charge was waived.Due the information above, cancellation without penalty is not warranted and a refund is not justifiedIn an effort to resolve this matter, Vivint will offer the [redacted] s Premium Service so that in the future, they will not have to pay for the service charge; in addition, Vivint has also placed a $dollar credit on towards the [redacted] ’s accountIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

December 4, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: March 13, To Whom It May Concern:In her complaint, Ms [redacted] alleges that she agreed to offer to return the glass breakMs [redacted] desires the waiver of the charge of the glassbreak sensor and the reactivation of the service Vivint maintains its stance in regards to Ms [redacted] ’s complaintMs [redacted] agreed to the charge of $by signing the Schedule of Protection that was attached to Vivint’s original responseVivint has covered half the cost of the two glassbreaks, and Ms [redacted] will only have to pay the cost of one sensorAlternatively, if Ms [redacted] would like to return the two glassbreak sensors installed with her system, Vivint will waive the remaining past dueIf Ms [redacted] would like to take advantage of this offer, I would advise her to contact Vivint’s Customer Loyalty at ###-###-####.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***

November 14, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] ***Vivint Account #: [redacted] Date of Agreement: July 18, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] alleges she did not agree to the initial term of sixty months, and Vivint has left her home unprotectedMs [redacted] desires the cancellation of her account without penaltyVivint’s records indicate that prior to the installation of any equipment; Ms [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation departmentEvery customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s homeThe purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the AgreementOur records show that Ms [redacted] completed the required Pre-Installation Survey on July 15, During the recorded Pre-Installation Survey, Ms [redacted] represented that she understood and agreed to the initial term of sixty (60) monthsShe also represented that she would pay a monthly monitoring fee of $ [redacted] each month during that term Further, Ms [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the AgreementVivint relied on Ms***’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement Vivint’s records further indicate Ms [redacted] contacted Vivint on October 14, about a concern with her panelMs [redacted] was unable to provide the verbal password attached to her account, so Vivint was unable to assist Ms***The countdown Ms [redacted] refers to in her complaint is the exit delayThe delay is programed into the system to allow the customer to leave the home before the system is armedThis count can be lowered if Ms [redacted] feels the exit delay is too longMs [redacted] may contact Vivint at ###-###-#### for assistance; Ms [redacted] will need to provide her verbal password in order to troubleshootVivint has no record of a vulnerability in their system.Cancellation of the account is not warranted at this timeShould Ms [redacted] wish to cancel her Vivint agreement prematurely, she may pay off the remaining balance on her account – currently $ [redacted] , however Vivint will take 55% off the payoff amount, bringing it to $ [redacted] If Ms [redacted] wishes to take advantage of this offer, I would advise her to contact Vivint’s Customer Loyalty department at ###-###-####If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – Legal.Sincerely, Nathan *W***

August 5, 2016Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 15, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint Ms [redacted] states that her original payment came out of her bank account sooner then what was agreed upon when she signed her System Purchase and Services Agreement (“Agreement”) and that when she attempted to change the due date of her monthly payments Vivint would not allow her to do so without paying a fee of $Ms [redacted] explains that she has had multiple issues with her service, and she requests cancellation of her Agreement without penalty.Vivint agrees to cancel Ms [redacted] Agreement without penalty provided Ms [redacted] pays her past due balance of $ Vivint’s records indicate that Ms [redacted] signed an Agreement on August 15, 2014, indicating that she understood and agreed that she would be charged an activation fee of $and a monthly service fee upon the installation of the systemMs [redacted] was not charged a fee for changing her payment due dateMs [redacted] was charged a pro-rated amount for the time that she was receiving service between the due date changeMs [redacted] was also granted a $credit to go towards this service charge as an effort of goodwillAlthough cancellation of the Agreement without penalty is not warranted at this time, Vivint agrees to the above resolutionA representative from Vivint will reach out to Ms [redacted] to set up a payment arrangement of her final billIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

February 23, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 28, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn Ms***’s complaint she explains that there was a fire at her house and the equipment was never reinstalled but that she was charged for four (4) months without serviceMs [redacted] requests a refund of the months she paid with no service.A representative from Vivint has recently contacted Ms [redacted] over the phone in an effort to resolve her concernsVivint’s records indicate that this matter is being resolved to Ms***’s satisfactionMs [redacted] may contact the Vivint representative who reached out to her directly if she has any questions or concerns If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

FIRST, Them saying maybe someone broke into my house, and for security because I didn't remember my password instantly under pressureand so they still sent the FIRE department, not the police......and it WASN"T a security alarm, it was a "non functioning" smoke alarm; is complete idiocy People don't usually BREAK INTO A HOUSE, to STEAL the battery out of a smoke alarm !!!!!!!!!!!!!!!!!!!!! And if it was a break in...why weren't he police sent, not the fire department ???????????????????????Second it's good business practice to give people a hint, or secret question if they FORGET THEIR PASSWORD !!!! You're dealing with a lot of older people YOU MNS !!!!!!! Third the repairmen from Vivant have told me , our salesman was fired, and our local office was closed because the SALES TEAM WAS LYING TO PEOPLE and playing games with paperwork etc They told us we only had YEAR CONTRACT.The company is RESPONSIBLE for use being assured we only had a year contract......and they are also responsible for sending a alarm and refusing to cancel the waste of our FIRE DEPARTMENTS Money and time !!!I want my account cancelled Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Tell us why here...September 19, Revdex.com of Utah W SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] [redacted] Vivint Account #: [redacted] Date of Agreement: June 3, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond A representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint’s records indicate that this representative and Mr [redacted] have agreed upon a resolution If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W***Chief Compliance Officer

February 16, 2018Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 13, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that her Agreement with Vivint was for twenty-four (24) monthsHowever, she states that Vivint has informed her that her Agreement was for forty-eight (48) monthMs [redacted] requests that Vivint reduce her term to twenty-four (24) months Vivint’s records indicate that on July 13, Ms [redacted] signed an Agreement with Vivint with an initial term of forty-two (42) monthsPrior to the installation of any equipment, Ms [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the AgreementOur records show that Ms [redacted] completed the required Pre-Installation Survey on July 7, During the recorded Pre-Installation Survey, Ms [redacted] represented that she understood and agreed to the initial term of forty-two (42) months She also represented that she would pay a monthly monitoring fee of $each month during that term Further, Ms [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement Vivint relied on Ms***’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement Vivint has also attached a copy of Ms***’s original Agreement indicating an initial term of forty-two (42) months Due to this information Cancellation of Ms***’s Agreement without penalty is not warrantedIf Ms [redacted] desires cancellation of her account Vivint recommends that she contact Vivint’s Customer Loyalty department regarding her within-term cancellation options.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***

January 4, 2018Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 22, Date of Addendum: January 27, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that she is disputing charges from Vivint because she stopped service and does not believe that she signed an Agreement Ms [redacted] desires for Vivint and its collections agency to stop harassing her.At this time, to assist Ms [redacted] Vivint agrees to remove her account from collections and cancel her Agreement without penalty.Vivint’s records show that Ms [redacted] signed a System Purchase and Services Agreement on June 22, 2015, with an initial term of forty-two (42) months and a monthly services fee of $each month, plus applicable taxes, during that termI have included a copy of the signed Agreement with this response, for Ms [redacted] ’s review Ms [redacted] called Vivint on January 27, and asked about reducing her monthly services fee to $ Vivint offered to reduce her fee to $and give her a free month of service if she extended her term by sixty (60) months Ms [redacted] agreed to this extension and her monthly fee was reduced at that time, and she was given a free month of service.Vivint’s records further show that Ms [redacted] stopped making her monthly payments after May As such, the account was cancelled after days of non-payment, and was transferred to an outside collections agency Ms [redacted] is still within the initial term of her original signed Agreement and cancellation without penalty is not warranted; however, Vivint agrees to the above resolution Ms [redacted] has no further obligation to Vivint and will not be contacted by collections anymore once the cancellation is processed.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

July 14, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: Maxine [redacted] R [redacted] Vivint Account #: [redacted] Date of Agreement: April 17, To Whom It May Concern:I have reviewed the information provided by MsR [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted MsR [redacted] in an effort to resolve her concernsVivint’s records indicate that this matter has been resolvedIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

June 11, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: Kevin [redacted] Vivint Account #: [redacted] Date of Agreement: April 25, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr [redacted] in an effort to resolve hisconcernsVivint’s records indicate that this matter has been resolved to Mr [redacted] ’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan * [redacted]

January 29, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: February 23, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond In her complaint, Ms [redacted] explains that she has experience dissatisfaction with the systemMs [redacted] requests that Vivint cancel her account At this time, Vivint offers to send a technician at no cost to fix the volume on the panel, notifications and emergency function Vivint’s records indicate that prior to the installation of any equipment, Ms [redacted] signed a System Purchase and Services Agreement (“Agreement”) Every customer must sign this document, and if a customer does not, Vivint will not install any equipment in the customer’s home The purpose of the Agreement is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the AgreementOur records show that Ms [redacted] signed the Agreement on February 23, Upon signing the Agreement, Ms [redacted] represented that she understood and agreed to the initial term of forty-two (42) months She also represented that she would pay a monthly monitoring fee of $each month during that termVivint relied on Ms [redacted] ’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement Ms [redacted] may contact 801-229-to set up an appointment at her earliest convenience If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W [redacted] Chief Compliance Officer

September 28, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: N/A To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint Ms [redacted] alleges that her security system was never installedMs [redacted] desires a full refund of monies paid to Vivint.Vivint’s records indicate that a refund of all monies paid to vivint was sent to Ms [redacted] If Ms [redacted] has not received this refund I would advise her to call into Vivint to inform us so we may take the necessary action in getting it to herMs [redacted] ’s account is cancelled and she will not be charged by Vivint any furtherIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – Legal Sincerely, Nathan *W***

March 6, 2017Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: March 6, To Whom It May Concern:I have reviewed the information provided by [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Ms [redacted] in an effort to resolve her concernsIt has been agreed upon that the account will be cancelled effective immediatelyVivint’s records indicate that this matter has been resolved to Ms***’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

January 30, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 17, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] states that Vivint’s sales representative forged someone else’s signature on his Agreement at the time of sale, and that he is now unable to cancel the Agreement Mr [redacted] desires cancellation of the Agreement without penalty and a refund of monies paid to Vivint At this time, Vivint is willing to reduce Mr [redacted] ’s payoff balance by 60% Should Mr [redacted] wish to cancel his Agreement prematurely, his payoff amount would be $2,029.71; however, with this 60% reduction, the total payoff amount would be $as of the date of this letter.Vivint’s records show that Mr [redacted] signed a System Purchase and Services Agreement and also a Schedule of Equipment and Services on July 17, By signing these documents, Mr [redacted] agreed to a monthly services fee of $69.99, plus any applicable taxes, for an initial term of sixty (60) months, and agreed to have the system installed in his home Since that time, Vivint has been actively monitoring Mr [redacted] ’s system Vivint cannot validate or invalidate the authenticity of the other account holder’s signature on the Agreement; however, Mr [redacted] signed the Agreement and remains responsible for its terms Cancellation of the Agreement without penalty and a refund of monies paid are not warranted at this timeIf Mr [redacted] wishes to take advantage of the reduced payoff offer and cancel the Agreement, he may contact Vivint’s Customer Loyalty department at 1-800-216-5232.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

April 29, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: June 13, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondI have recently contacted Mr [redacted] in an effort to resolve his concernsVivint’s records indicate that we have agreed upon a resolution and this matter has been resolved to Mr***’s satisfactionIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – Legal Sincerely, Nathan *W***