Vivint Smart Home Security

September 1, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: November 2, 2013           To Whom It May Concern:I...

have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] alleges that he has made multiple attempts to cancel his Agreement and that Vivint has breached the contract. Mr. [redacted] desires cancellation without penalty. Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on November 2, 2013. During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (42) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement. Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.Vivint’s records further indicate that Mr. [redacted] has sent in his Notice of Cancellation stating that since he is not able to upgrade to the most current alarm system panel provided by Vivint he wishes to cancel. Mr. [redacted] is under contract until May 2, 2017. If Mr. [redacted] desires the new upgraded panel Vivint will agree to waive the equipment charge of $350, the upgrade fee of $99 and the service visit fee of $49 if Mr. [redacted] will agree to pay off his past due balance and extend his contract for another 42 months. Vivint has not breached contract and cancellation without penalty is not warranted at this time. In an effort to resolve this matter Vivint will agree to cancel Mr. [redacted]’s Agreement for a 50% discounted purchase amount. The total amount to pay off the contract is $[redacted]. Vivint will agree to cancel the Agreement for $[redacted]. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 4, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Sage B[redacted] Vivint Account #: [redacted] Date of Agreement: March 25, 2009 Date of Addendum:  March 13, 2013       ...

  To Whom It May Concern:I have reviewed the information provided by Ms. B[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. B[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. B[redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

September 9, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 17, 2014           To Whom It May Concern: I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] explains that she felt rushed into getting a Security system by her Vivint sales representative. She further states that she uninstalled the equipment and disposed of it herself. Ms. [redacted] requests Vivint Inc. (“Vivint”) to cancel her System Purchase and Service Agreement (“Agreement”) without penalty and remove her name from any third party collections.Vivint provides a three (3) day Right of Rescission period immediately following installation of the equipment, during which time Ms. [redacted] would have been able to contact Customer Care to address any concerns from the Pre-Installation Survey and cancel services. Vivint’s records indicate that Ms. [redacted] didn’t notify Vivint of her wish to cancel until November 26, 2014.The account was closed due to non-payment on April 29, 2015 and was transferred to an outside collections agency for the remaining balance of the Agreement. Although cancellation is not warranted, due to above information and in an effort to assist Ms.  [redacted], Vivint will write off this remaining balance and will remove all reports or inquiries to outside collections agencies or credit bureaus. Ms. [redacted] has no remaining obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 8, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 1, 2017          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently attempted to contacted Ms. [redacted], in an effort to resolve her concerns.  After further review, Vivint agrees to cancel Ms. [redacted]’s agreement with Vivint. Vivint request that the Vivint equipment be removed from Ms. [redacted]’s home prior to the account being cancelled. Following retrieval of the equipment from Ms. [redacted]’s home, her agreement with Vivint will be cancelled and she will have no further contractual obligation to Vivint.  I advise  Ms. [redacted] to contact a Vivint representative at (801) 221-6728 to schedule this appointment. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

April 1, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]            To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the...

opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint has agreed to the cancellation of his internet service without penalty, and retrieved the equipment on March 26, 2016. If Mr. [redacted] has any additional questions or concern, he may contact Vivint Wireless’ customer service at ###-###-####. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

May 25, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 3, 2015           To Whom It May Concern:I...

have reviewed the information provided by Mr. and Ms. [redacted] and appreciate the opportunity to respond. In the [redacted]’s complaint they explain that they have had issues with the both security and internet services. Mr. and Ms. [redacted] state that they have had issues with the door lock that was installed as part of the security system as well as the main security panel. The [redacted]s also explain that they have not received the promised credits for the time their internet was not working. A representative from Vivint recently attempted to contact the [redacted]s in an effort to resolve their concerns. At this time, Vivint is willing to schedule an appointment with a Vivint technician to resolve any technical concerns with his equipment.  Vivint security’s records indicate that a technician was dispatched to the [redacted]’s home on February 2, 2016. The technician replaced the door lock, and this resolved their concern. . After that date, Vivint has no record of any addition concerns with the door lock or the system.Additionally, Vivint Wireless’ records indicate that several internet technicians out to Mr. and Ms. [redacted]’s home and the technicians make notes stating that the internet is fully functional. Vivint Wireless’ records further indicate that when the [redacted]s would call in corresponded with outages their areas that were resolved within a few hours. Cancelation of the account without penalty is not warranted.  However, in an effort to assist Mr. and Ms. [redacted] Vivint willing to send a technician to their home to inspect the system. If Mr. or Ms. [redacted] would like to move forward with this option or have any questions or concerns they may contact the representative who reached out to them.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 16, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]     Vivint Account #: [redacted] Date of Agreement: August 25, 2016           To Whom It May...

Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] states that his air conditioning will no longer turn on after a Vivint technician visited his home. Mr. [redacted] desires Vivint to cover the expenses of an HVAC technician so the appropriate repairs can be made. Vivint’s Home Damage department has agreed to send an HVAC technician to Mr. [redacted]’s home. A representative from Vivint’s Home Damage department will reach out to Mr. [redacted] to discuss this matter further. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 3, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]       Vivint Account #: [redacted] Date of Agreement: April 22, 2015           To Whom It May...

Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] states that her mother, who is the account holder, was told that her System Purchase and Service Agreement (“Agreement”) had a term length of one year but discovered that it was for longer and that her mother suffers from dementia preventing her from entering into an Agreement. Ms. [redacted] desires her mother to be removed from collections and for her Agreement to remain closed. Vivint agrees remove Ms. [redacted] (“Ms. [redacted]”) from all collection action and keep her Agreement closed as a gesture of goodwill. As of the date of this letter Ms. [redacted] has no further obligation to Vivint. Vivint’s records indicate that prior to the installation of any equipment, Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on April 22, 2015. During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of thirty-six (36) months.  She also represented that she would pay a monthly monitoring fee of $49.99 plus any applicable taxes each month during that term.  Further, Ms. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement. Vivint could not have known about Ms. [redacted]’s medical concerns and her inability to enter into an Agreement. Nevertheless, Vivint agrees to the above resolution. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 29, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 23, 2014          To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states Vivint did not show to fix her door lock, so she requested cancellation. She was later told she could not cancel due to her Agreement length being 5 years. Ms. [redacted] further states she believed the Agreement was for only a year. Ms. [redacted] desires the account to be closed without penalty. Vivint’s records indicate that prior to the installation of any equipment; Ms. [redacted] signed the System Purchases and Services Agreement. By signing the Agreement Ms. [redacted] represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $69.99 each month during that term. Vivint has included a copy of this Agreement with their response for review. Vivint’s records further indicate Ms. [redacted] did inform Vivint of a door lock concern; however no appointment to replace the door lock was ever recorded. Vivint did agree to send a replacement in the mail, but Vivint never recieved a follow up call from Ms. [redacted] informing whether the piece of equipment arrived or not. However, Ms. [redacted] did request the account be placed on deferment. Vivint did place the account on deferment in November 2016; however this was after the original request. Given this information Vivint has agreed to cover the past due balance on the account. Cancellation of Ms. [redacted]’s account without penalty is not warranted. Should Ms. [redacted] wish to cancel her Vivint agreement prematurely, she may pay off the remaining balance on her account – currently $2,589.63, however Vivint will take 55% off the payoff amount, bringing it to $1,165.33. If Ms. [redacted] wishes to take advantage of either offer, I would advise her to contact Vivint’s Customer Loyalty department at 1-800-216-5232.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 7, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: June 24, 2011                                                               To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In her complaint, Mr. [redacted] explains that he has attempted to cancel her account; however, he has been unable to cancel his account. Mr. [redacted] requests cancellation.     Vivint’s records indicate that Mr. [redacted]’s account was cancelled on October 27, 2017. Mr.  [redacted]’s account balance is zero and he has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the Vivint business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Vivint contacted me the next day after my complaint.  They agreed, I was long time customer and provided timely payments.  They also agreed to eliminate the accumulated fees and remove any future fees payments.  The monthly payment returns to the $39.99 per month with out any added fees that I agreed upon in the beginning of the new contract.  Thank you for your prompt assistance.
Sincerely,
[redacted]

September 30, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement:...

May 7, 2012                         To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has had service visits scheduled to update her alarm panel, but that Vivint’s technicians have failed to show up or reschedule.  She explains that she has already missed work to accommodate these appointments, and she can no longer be available during the technicians’ business hours.  She desires an appointment on a weekday evening. Vivint’s records show that a technician was dispatched to Ms. [redacted]’s home on September 27, 2016, and that her system was fully updated and inspected at that time.   The previous appointment for this service was scheduled on September 22, 2016, and Vivint apologizes that this appointment was missed.  Vivint has applied a credit of $68.99 on Ms. [redacted]’s billing account to cover October’s service fee, for any inconvenience or hardship this may have caused.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

January 27, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: May 30, 2015          To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she was misled by a Vivint representative regarding the term of her agreement. Ms. [redacted] desires the cancellation of her account without penalty.   Vivint’s records indicate that prior to the installation of any equipment; Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on May 30, 2015.  During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of forty-eight (48) months. She also represented that she would pay a monthly monitoring fee of $[redacted] each month during that term. Further, Ms. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement. Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.     Cancellation without out penalty is not warranted at this time. Should Ms. [redacted] wish to cancel her Vivint agreement prematurely, she may pay off the remaining balance on her account – currently $[redacted], however Vivint will take 25% off the payoff amount, bringing it to $[redacted]. If Ms. [redacted] wishes to take advantage of this offer, I would advise her to contact Vivint’s Customer Loyalty department at ###-###-####.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I would like verification and documentation that my account has in fact been closed, at this point it still appears to be open.
Sincerely,
[redacted]

January 30, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: December 10, 2016          To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he has experienced technical problems with his cameras and Vivint Smart Drive and Vivint has refused technical support. Mr. [redacted] requests cancellation of his Agreement with no penalty.  Vivint records indicate that Mr. [redacted] spoke with Vivint representatives on January 20, 2018 as he stated. Upon reviewing the recorded conversations Vivint’s representatives did offer to send a technician to Mr. [redacted]’s home to repair or replace his outdoor camera and Vivint Smart Drive device. Mr. [redacted] refused this offer for a technician visit. The equipment installed by Vivint is covered under warranty. Vivint remains willing and able to service or replace this equipment, therefore, cancellation of Mr. [redacted]’s Agreement without penalty is not warranted.Pursuant to the Agreement is willing to repair or replace any faulty equipment. Vivint recommends that Mr. [redacted] contact Vivint’s Customer Care department at (800) 216-5232 to arrange for a technician visit. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 14, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]       Vivint Account #: [redacted] Date of Agreement: June 19, 2014           To Whom It May...

Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] states that his alarm system has not operated correctly despite numerous technicians sent to his home. Mr. [redacted] desires his System Purchase and Services Agreement (“Agreement”) cancelled without penalty and a refund of all monies paid to Vivint. Vivint agrees to cancel Mr. [redacted]’s Agreement without penalty and waive the past due balance on his account. As of the date of this letter Mr. [redacted] has no further obligation to Vivint. Vivint’s records indicate that Mr. [redacted] entered into his Agreement on June 19, 2014. By signing his Agreement Mr. [redacted] agreed to pay a monthly service fee of $69.99 plus any applicable taxes throughout a term length of forty-two (42) months. Section three of the Agreement states that “We do not warrant that the system cannot be defeated or compromised or that it will always operate”. Vivint relies on its customers to inform Vivint of any issue that arises so the matter can be resolved. Since Vivint has been providing monitoring service to Mr. [redacted]’s alarm system a refund of all monies paid to Vivint is not warranted. Nevertheless, Vivint agrees to the above resolution. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

May 17, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted]  Date of Agreement: May 21, 2010            Date of Addendum: October 28,...

2015 To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] explains that he has had issues with the equipment working and he does not recall extending his agreement term. As such, Mr. [redacted] requests that his account be cancelled.A Vivint representative has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint agrees to cancel Mr. [redacted] account without penalty.Vivint’s records show that on May 21, 2010, Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months.  As such, the initial term of the agreement would have lapsed in November 2013.  However, Vivint spoke with Mr. [redacted] regarding his alarm service on October 28, 2015. Mr. [redacted] represented that he was satisfied with Vivint’s services and that he was interested in extending the term of her agreement.  Based upon this representation, Vivint offered a forty-eight (48) month extension to which Mr. [redacted] agreed.  Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively: You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Despite this information Vivint agrees to the above resolution. Mr. [redacted]’s account has been cancelled as of May 17, 2017. Mr. [redacted] no longer has any obligation to Vivint. If Mr. [redacted] has any questions or concerns he may contact the Vivint representative who reached out to him.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because: when I was signing up you’re field rep was standing in front of me telling me to look at him for the answers at no time was I told anything about not being able to cancel thus I feel as if the true terms of any contract were miss represented and also feel as if should be null and void and also all fees waived 
Sincerely,
[redacted]

November
9, 2015Revdex.com of Utah 3703 W 6200 SSalt Lake City, Utah 84129RE:      Consumer Complaint Case #: [redacted]            Complainant:
[redacted]             Vivint Account #: [redacted]             Date of
Agreement: May 27, 2015To Whom It May Concern:In her rebuttal, Ms.
[redacted] rejects
Vivint’s previous response. Ms. [redacted] alleges Vivint has no showed for
previous appointment before. Ms. [redacted] desires the cancellation of her
account without penalty.   Vivint
maintains its stance in regards to Ms. [redacted]’s account. Vivint’s records indicate
a the prior service appointments Ms. [redacted] references in her rebuttal were
either not confirmed with Ms. [redacted] or the field service professional went to
her home and were unable to make contact with Ms. [redacted]. Repair
rather than cancellation is the best course of action with Ms. [redacted]’s
account. Vivint would like to offer Ms. [redacted] a free service appointment to
resolve her concerns. Should Ms. [redacted] wish to cancel her Vivint agreement
prematurely, she may pay off the remaining balance on her account – currently $[redacted],
however Vivint will take 25% off the payoff amount, bringing it to $[redacted].
If Ms. [redacted] wishes to take advantage of this offer, I would advise her to
contact Vivint’s Customer Loyalty department at ###-###-####. If
you have further questions or concerns regarding this response, please respond
to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax
number: ###-###-####, attention Department 160 – Legal.  Sincerely, Nathan *. W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please send me something in writing letting me know that I do not owe Vivint any money, that my contract is cancelled with them, along with the effective date and that my account has been removed from any and all collection agencies. 
Sincerely,
[redacted]