Vivint Smart Home Security

September 24, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: March 10, 2008        Date of Addendum: August 25,...

2014 To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she has been attempting to cancel her account with Vivint but that nobody called her to follow up on this request.  Ms. [redacted] has been advised that she is still in the term of her contract, but she does not recall signing a new contract since 2009. Ms. [redacted] desires cancellation of her agreement without penalty.Vivint’s records show that on August 25, 2014, Vivint spoke with Ms. [redacted] regarding her alarm service.  Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her agreement with a reduced monthly rate.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Although this verbal extension of Ms. [redacted]’s Agreement is legally binding, Vivint would like to assist Ms. [redacted] in this matter.  At Ms. [redacted]’s request, Vivint has cancelled her account.  Ms. [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

June 14, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: May 9,...

2012        Date of Addendum: January 16, 2016 To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he recently had a fall and could not get the medical pendant or the emergency button on the panel to work. Mr. [redacted] believes that his medical pendant and emergency button were never programmed, and he desires cancellation of his System Purchase and Services Agreement (“Agreement”) without penalty.At this time, Vivint has cancelled Mr. [redacted]’s Agreement at his request.  A representative from Vivint has attempted to contact him and has sent him an email with contact information.Vivint’s records show that on May 9, 2012, Mr. [redacted] signed his Agreement with Vivint, with an initial term of forty-two (42) months.  Vivint spoke with Mr. [redacted] regarding his alarm service on January 16, 2016.  Mr. [redacted] represented that he was interested in extending the term of his Agreement in exchange for a reduced monthly rate.  Based upon this representation, Vivint offered a thirty-six (36) month extension to which Mr. [redacted] agreed.  Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement thirty-six months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Vivint’s records show that Mr. [redacted]’s medical pendant and emergency feature on his alarm panel were programmed and monitored correctly, and Mr. [redacted] did not notify Vivint of his concerns with the emergency equipment prior to this complaint.  However, Vivint agrees to the above resolution.  Mr. [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 8, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 1, 2017          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently attempted to contacted Ms. [redacted], in an effort to resolve her concerns.  After further review, Vivint agrees to cancel Ms. [redacted]’s agreement with Vivint. Vivint request that the Vivint equipment be removed from Ms. [redacted]’s home prior to the account being cancelled. Following retrieval of the equipment from Ms. [redacted]’s home, her agreement with Vivint will be cancelled and she will have no further contractual obligation to Vivint.  I advise  Ms. [redacted] to contact a Vivint representative at (801) 221-6728 to schedule this appointment. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 25, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 15, 2017           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint has applied a credit to Ms. [redacted]’s billing account in the amount of $53.36. An appointment for a Vivint technician to inspect and repair Ms. [redacted]’s security system has been scheduled for October 28, 2017. Ms. [redacted] may contact Vivint’s representative if she has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 17, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: January 4, 2010           To Whom It May...

Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that he has had difficulty trying to put his account on hold until he moves into his new home. Mr. [redacted] requests help in resolving this situation.A representative from Vivint has recently attempted to contact Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter is being resolved to Mr. [redacted] satisfaction. Mr. [redacted]’s account has been cancelled. Once Mr. [redacted] moves into his new home he may contact Vivint’s sales department to set up a new account. Mr. [redacted] may contact the Vivint representative who reached out to him if he has any questions or concerns.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

March 4, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 8, 2015          To Whom It May Concern:I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. Mr. [redacted] alleges that his sales representative informed him that a full warranty on existing equipment was part of his System Purchase and Services Agreement (“Agreement”) with Vivint Inc (“Vivint”). Mr. [redacted] desires this verbal promise honored or cancellation without penalty of his Agreement. To assist Mr. [redacted], Vivint is willing to provide two free sensors to Mr. [redacted] and will waive any fee(s) associated with scheduling a technician to come out and replace the two sensors. A representative has reached out to Mr. [redacted] and he may contact this representative or he may call into our Customer Care department as ###-###-#### to schedule a technician. For future instances and information, Vivint’s records indicate that prior to the installation of any equipment; Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on August 8, 2015. During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  No additional promises were written on the Agreement. Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.Vivint’s warranty does not cover pre-existing equipment and should Mr. [redacted] require equipment to be replaced that was not supplied by Vivint, Mr. [redacted] would be required to pay for this equipment.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

January 20, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 23, 2012           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Sarah H[redacted] Vivint Account #: [redacted] Date of Agreement: June 02, 2015          To Whom It May Concern:I have reviewed the...

information provided by Ms. H[redacted] and appreciate the opportunity to respond. In her complaint, Ms. H[redacted] alleges that she was misled by a Vivint representative regarding the Right of Rescission period of her agreement. Ms. H[redacted] further alleges that she has not been allowed to cancel her agreement. She desires the removal of the equipment and the cancellation of the Agreement.   Vivin’s records indicate that Ms. H[redacted] signed the Purchase and Service Agreement on June 02, 2015. At the bottom of the Agreement, there is a “Notice of Cancellation” form that provides that Ms. H[redacted] may cancel the Agreement within three days for any reason.  Indeed, on the front of the Agreement it clearly states that Ms. H[redacted] could “CANCEL THIS [AGREEMENT] WITHOUT ANY PENALTY OR OBLIGATION, WITHIN THREE (3) BUSINESS DAYS.” Ms. H[redacted] did not have to have a reason for this cancellation, but did have to exercise this right within the three day period by sending the “Notice of Cancellation” form on the Agreement to Vivint, Inc.  Yet, despite this right, Ms. H[redacted] did not attempt to cancel the Agreement until July 15, 2015, nearly six weeks after Ms. H[redacted] entered into the Agreement. Vivint’s records indicate that prior to the installation of any equipment, a telephonic Pre-Installation Survey was completed with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show the required Pre-Installation Survey being completed on June 02, 2015. During the recorded Pre-Installation Survey, it was represented that Ms. H[redacted] understood and agreed to the initial term of forty-two (42) months.  It was also represented that Ms. H[redacted] would pay a monthly monitoring fee of $[redacted] each month during that term.  Further, it represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on these representations to ensure that Ms. H[redacted] understood her commitments to Vivint as outlined in the Agreement. As this is what Vivint’s records reflect, cancellation of Ms. H[redacted]’s agreement without penalty is not warranted at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

September 1, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: November 2, 2013           To Whom It May Concern:I...

have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] alleges that he has made multiple attempts to cancel his Agreement and that Vivint has breached the contract. Mr. [redacted] desires cancellation without penalty. Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on November 2, 2013. During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (42) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement. Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.Vivint’s records further indicate that Mr. [redacted] has sent in his Notice of Cancellation stating that since he is not able to upgrade to the most current alarm system panel provided by Vivint he wishes to cancel. Mr. [redacted] is under contract until May 2, 2017. If Mr. [redacted] desires the new upgraded panel Vivint will agree to waive the equipment charge of $350, the upgrade fee of $99 and the service visit fee of $49 if Mr. [redacted] will agree to pay off his past due balance and extend his contract for another 42 months. Vivint has not breached contract and cancellation without penalty is not warranted at this time. In an effort to resolve this matter Vivint will agree to cancel Mr. [redacted]’s Agreement for a 50% discounted purchase amount. The total amount to pay off the contract is $[redacted]. Vivint will agree to cancel the Agreement for $[redacted]. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

January 9, 2018       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: May 27, 2016                                                   To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she believes that the Vivint thermostat is to blame for her heat pump burning out. Ms. [redacted] requests that Vivint pay for the damage and cancel her service.   Vivint has previously investigated the [redacted]’s claim and has denied their claim as a thermostat couldn’t have caused that damage to take place. If the [redacted]s would like to appeal the denial, they may email [email protected].   Additionally, Vivint has previously offered to replace the motion detectors with a different piece of equipment. This offer is still available to the [redacted]s if they would like to consider different options.      Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on May 27, 2016.   During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months.  He also represented that he would pay a monthly monitoring fee of $49.99 each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.     As such, cancellation is not warranted. If Ms. [redacted] would still like to cancel her Agreement, she may pay off the remainder of her Agreement or have a friend or family member take over the Agreement.    If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

April 4, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]                          To Whom It May...

Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that his internet service with Vivint Wireless has been unreliable and that this issue has not been resolved despite his many attempts.  Mr. [redacted] desires cancellation of his contract with Vivint Wireless. Vivint’s records show that Mr. [redacted] has recently notified Vivint Wireless of his technical concerns, and a Field Service Professional was dispatched to his home on March 29, 2015.  Vivint Wireless believes that this matter was resolved on site during the visit.  If Mr. [redacted] is still experiencing problems with his internet service, he may contact Vivint Wireless at ###-###-#### to discuss further repair or cancellation options.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Dane D[redacted] Vivint Account #: [redacted] Date of Agreement:  May 17, 2014 To Whom It May Concern:I have reviewed the information provided by Mr....

Dane D[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. D[redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter is in progress and a resolution will be reached to Mr. D[redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

November 11, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]      Vivint Account #: [redacted] Date of Agreement: June 9, 2016           To Whom It May...

Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] states that he was told that he would receive outdoor cameras free of charge but Vivint has not installed them. Mr. [redacted] desires his outdoor cameras to be installed. Vivint’s records indicate that Mr. [redacted] entered into his System Purchase and Services Agreement (“Agreement”) on June 9, 2016. During the initial conversation to obtain a Vivint alarm system Ms. [redacted] was informed that Vivint would provide either a doorbell camera and an indoor camera or two indoor cameras. Since Ms. [redacted] had already purchased a doorbell camera for her home she decided to obtain two indoor cameras. Outdoor cameras were not discussed during the sales process. Vivint is willing to install two pieces of home automation equipment which include indoor cameras, garage door opener, door lock, or a doorbell camera. Or Vivint will agree to install one outdoor camera for a nominal installation fee of $99. Should Mr. [redacted] desire to take advantage of this offer he may contact Vivint’s Customer Care department to schedule an appointment. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 16, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: October 14, 2015                                                   To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, Mr. [redacted] explains that his dad’s name, [redacted], was fraudulently placed on the account. Mr. [redacted] requests cancellation of the account without penalty.      At this time, Vivint has agreed to remove Mr. [redacted]’s name from the account. Mr. [redacted]’s name will remain on the account.   Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on October 14, 2015.   During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months.  He also represented that he would pay a monthly monitoring fee of $69.99 each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.     Vivint’s records further indicate that both, Mr. [redacted] and Mr. [redacted] signed the System Purchase and Services Agreement document. Vivint has no record of Mr. [redacted] notifying Vivint that he no longer wished to have Mr. [redacted]’s name on the account until recent.   Due to the information above, cancellation without penalty is not warranted. However, in an effort to assist Mr. [redacted], Vivint will lower the amount past-due by 50% bringing the total from $250.54 to $125.27.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Melisa B[redacted]

May 17, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted]  Date of Agreement: May 21, 2010            Date of Addendum: October 28,...

2015 To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] explains that he has had issues with the equipment working and he does not recall extending his agreement term. As such, Mr. [redacted] requests that his account be cancelled.A Vivint representative has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint agrees to cancel Mr. [redacted] account without penalty.Vivint’s records show that on May 21, 2010, Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months.  As such, the initial term of the agreement would have lapsed in November 2013.  However, Vivint spoke with Mr. [redacted] regarding his alarm service on October 28, 2015. Mr. [redacted] represented that he was satisfied with Vivint’s services and that he was interested in extending the term of her agreement.  Based upon this representation, Vivint offered a forty-eight (48) month extension to which Mr. [redacted] agreed.  Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively: You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Despite this information Vivint agrees to the above resolution. Mr. [redacted]’s account has been cancelled as of May 17, 2017. Mr. [redacted] no longer has any obligation to Vivint. If Mr. [redacted] has any questions or concerns he may contact the Vivint representative who reached out to him.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I would like verification and documentation that my account has in fact been closed, at this point it still appears to be open.
Sincerely,
[redacted]

October 7, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 7, 2012           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

January 30, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: December 10, 2016          To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he has experienced technical problems with his cameras and Vivint Smart Drive and Vivint has refused technical support. Mr. [redacted] requests cancellation of his Agreement with no penalty.  Vivint records indicate that Mr. [redacted] spoke with Vivint representatives on January 20, 2018 as he stated. Upon reviewing the recorded conversations Vivint’s representatives did offer to send a technician to Mr. [redacted]’s home to repair or replace his outdoor camera and Vivint Smart Drive device. Mr. [redacted] refused this offer for a technician visit. The equipment installed by Vivint is covered under warranty. Vivint remains willing and able to service or replace this equipment, therefore, cancellation of Mr. [redacted]’s Agreement without penalty is not warranted.Pursuant to the Agreement is willing to repair or replace any faulty equipment. Vivint recommends that Mr. [redacted] contact Vivint’s Customer Care department at (800) 216-5232 to arrange for a technician visit. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 30, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: May 28, 2012                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that she agreed to a verbal extension; however, she no longer wishes to be under contract with Vivint. Ms. [redacted] requests that her account be cancelled without penalty.   At this time, Vivint has agreed to immediately cancel Ms. [redacted]’s complaint without penalty.   Vivint’s records show that on May 28, 2012, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months. Vivint spoke with Ms. [redacted] regarding her alarm service on September 2, 2016.  Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her agreement.  Based upon this representation, Vivint offered a thirty-six (36) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:   You understand that this call is being recorded, and you agree to extend the term of your agreement thirty-six months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.   Despite the information above, Ms. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer