Vivint Smart Home Security

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Even though I should of received payment months Sincerely, [redacted]

August 27, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 21, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] states that he had a breand believes that Vivint was at fault for the theft of his property He explains that Vivint has delayed resolving this issue with him Mr [redacted] desires promised compensation from Vivint Vivint has recently sent Ms [redacted] checks to compensate for the losses incurred by the breand to refund four (4) monthly service fees paid after moving from the home Ms [redacted] cashed these checks on August 21, 2016.Vivint’s records indicate that Mrand Ms [redacted] signed a Purchase and Services Agreement upon installation of their Vivint system, which states that Vivint does not warrant that the system will always prevent any burglary or other such event (Section 3) and that Vivint is not an insurer of property and has a limited liability when compensating for events such as this (Section 17).Vivint has compensated Mrand Ms [redacted] the maximum amount warranted under the Agreement, as well as the refund of valid monthly service fees Vivint apologizes for any undue delay in this process.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-#### attention Department - LegalSincerely, Nathan *W***Chief Compliance Officer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut, I will still like to have a copy of the contract and something from Vivint in writing to avoid devious actions from this organization in the up coming monthsNeedless to say, I learned my lesson and I I will never talk to a door-to-door salesperson againLastly, will my monthly payments remain at per month? Revdex.com, THANK YOU for everything you do for the small guys like me!!! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Thank you

August 14, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: Christopher S [redacted] Vivint Account #: [redacted] Date of Agreement: December 13, To Whom It May Concern:I have reviewed the information provided by MrS [redacted] and appreciate the opportunity to respondIn his complaint, MrS [redacted] alleges that Vivint installed faulty equipment which failed and caused damage to his homeMrS [redacted] desires the cancellation of his account without penaltyVivint’s records indicate MrS [redacted] first notified Vivint of the alleged damage on November 14, Vivint dispatched a Vivint field service professional to investigate MrS [redacted] ’s claims on November 17, The Vivint field service arrived at MrS [redacted] ’s home, but no one was home at the time he arrivedVivint has also made attempts to reach out to MrS [redacted] to provide assistance with the situation, but Vivint has been unable to reach MrS [redacted] Vivint’s records indicate that prior to the installation of any equipment; MsHeather S [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the AgreementOur records show that MsHeather S [redacted] completed the required Pre-Installation Survey on December 11, During the recorded Pre-Installation Survey, MsHeather S [redacted] represented that she understood and agreed to the initial term of forty-two (42) months She also represented that she would pay a monthly monitoring fee of $ [redacted] each month during that term Further, MsHeather S [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the AgreementVivint relied on MsHeather S [redacted] ’s representations to ensure that she understood her commitments to Vivint as outlined in the AgreementCancellation of MrS [redacted] ’s agreement without penalty is not warranted at this time A representative from Vivint has recently attempted to contact MrS [redacted] , in an effort to resolve these concernsShould MrS [redacted] wish to cancel his agreement prematurely, his payoff amount would be $ [redacted] ; however, in an effort to assist MrS [redacted] , Vivint is willing to lower his payoff amount by 55%, bringing the total payoff amount to $ [redacted] If MrS [redacted] wishes to take advantage of this offer, I would advise him to contact Vivint’s Customer Loyalty department at [redacted] .If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: Jenny P [redacted] Vivint Account #: [redacted] Date of Agreement: August 20, To Whom It May Concern:I have reviewed the information provided by Ms P [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted MsP [redacted] in an effort to resolve her concernsVivint’s records indicate that this matter is in progress and a resolution will be reached to MsP [redacted] ’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

December 8, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 27, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, Mr [redacted] explains that he has moved from the residence at which the system is installed and his new apartment will not allow the installation of a complete alarm systemHe further explains that he attempted to have someone take over his account; however, the takeover process was not completedMr [redacted] requests that Vivint either provide some form of service at his apartment or cancel his account Seeing as Mr [redacted] ’s apartment does not allow the installation of security equipment, Vivint would be unable to provide the service requestedHowever, although not warranted and out of goodwill, Vivint will cancel Mr [redacted] ’s account Vivint’s records indicate that prior to the installation of any equipment, Mr [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the AgreementOur records show that Mr [redacted] completed the required Pre-Installation Survey on May 27, During the recorded Pre-Installation Survey, Mr [redacted] represented that he understood and agreed to the initial term of sixty (60) months He also represented that he would pay a monthly monitoring fee of $each month during that term Further, Mr [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement Vivint relied on Mr [redacted] ’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement Despite the information mentioned, Mr [redacted] has no further obligation to Vivint If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W [redacted] Chief Compliance Officer

September 22, 2017Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 10, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint has recently attempted to contact Mr [redacted] in an effort to resolve his concernsVivint’s records indicate that this matter has been resolved to Mr [redacted] ’s satisfactionAfter further review, Vivint’s records show that Mr [redacted] ’s agreement with Vivint has been cancelled and he has no further contractual obligation to VivintIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

November 12, 2015Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 10, Date of Addendum: March 6, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] alleges that he has completed the initial term of his Agreement with Vivint and has changed companies, but that he has been unable to cancel his AgreementMr [redacted] desires cancellation of his Agreement without penalty.Vivint’s records show that on August 10, 2011, Mr [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months Vivint spoke with Mr [redacted] regarding his alarm service on March 6, Mr [redacted] represented that he was satisfied with Vivint’s services and that he was interested in extending the term of his agreement Based upon this representation, Vivint offered a forty-two (42) month extension to which Mr [redacted] agreed Indeed, Vivint read the following statement, after which Mr [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and VivintAlthough cancellation of the extended Agreement is not warranted at this time, Vivint would like to assist Mr [redacted] , and will cancel his Agreement without penalty and waive the past due balance on his account Mr [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***

Tell us why here...September 2, Revdex.com of Utah W SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: May 10, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, he explains that he has experienced technical issues with a particular piece of equipmentMr [redacted] requests cancellation of his account without penaltyA representative from Vivint has reached out to Mr [redacted] via email with a proposed resolutionMr [redacted] may contact this representative directly to reach an agreementIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W***Chief Compliance Officer

Complaint: [redacted] I am rejecting this response because:Vivint has offered to replace their faulty equipment on September 21stI'm still having the same issues, of the system no workingI'm not at all satisfied with thisThere's no gaurntee this new system will even work Sincerely, [redacted]

December 21, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: October 27, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] states that he was misled by a Vivint representative regarding the possibility of bundling his services with AT&T, and that he has had complications with the system that have not been resolved Mr [redacted] desires either cancellation of his Agreement without penalty, or for Vivint to honor the promise of bundling at the time of sale A representative from Vivint has attempted to contact Mr [redacted] and has sent an email with contact information A technician was dispatched to Mr [redacted] ’s home on December 14, 2017, but if Mr [redacted] is still not satisfied with the system, Vivint is willing to cancel the Agreement without penalty after removal of the system from the home Vivint’s records indicate that prior to the installation of any equipment, MsElsa [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department During the recorded Pre-Installation Survey, Ms [redacted] represented that she understood and agreed to the terms of the Agreement, that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the AgreementVivint relied on Ms [redacted] ’s representations to ensure that she understood what was included in the Agreement Despite this information, Vivint agrees to the above resolution Mror Ms [redacted] may contact Vivint’s representative directly if they would like to schedule an appointment for removal of the system, or if there are any other questions or concerns in this matter If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

September 23, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: December 9, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond In her complaint, she explains that her account was to be cancelled in July of 2016; however, she continued to be charged through SeptemberMs [redacted] is requesting cancellation of her account and a refund Vivint has agreed to immediately cancel Ms [redacted] ’s accountIn addition, a refund of $has been submitted and will go back into her account within 7-business daysVivint apologizes for any inconvenience this may have caused and for any undue delay If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W [redacted] Chief Compliance Officer

August 10, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: April S*** Vivint Account #: [redacted] Date of Agreement: July 6, To Whom It May Concern:I have reviewed the information provided by MsS [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted MsS [redacted] in an effort to resolve her concernsVivint’s records indicate that this matter has been resolved to MsS***’s satisfactionAn appointment for the removal of the alarm system is scheduled for August 17, MsS***’s account will be cancelled once the alarm system has been removedIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

June 12, 2017Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 3, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondVivint’s records show that Mr [redacted] signed a Purchase and Services Agreement upon installation of her Vivint system, in which she represented that he understood and agreed to the initial term of sixty (60) months He also represented that he would pay a monthly monitoring fee of $each month, plus applicable taxes, during that term Vivint’s records further show that Mr [redacted] stopped making his monthly payments As such, the account was cancelled for non-payment on June 30, 2014, and was sold to an outside collections agency Mr [redacted] must settle the balance of his account with this outside collections agency at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Compaint # [redacted] [redacted] Message:The company, Vivnt Home Security, has adequately responded to my complaint, returned the disputed funds, and the matter is now resolvedI would like to withdrawal this complaint or have it listed as resolved to customer satisfactionThanks Sincerely, [redacted]

August 18, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: Meredith U*** Vivint Account #: [redacted] Date of Agreement: July 16, To Whom It May Concern:I have reviewed the information provided by MsU [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted MsU [redacted] in an effort to resolve her concernsVivint’s records indicate that this matter is in the process of being resolved to MsU***’s satisfactionIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

June 7, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 3, 2017To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] states that he has been attempting to cancel his account for three weeks to no availHe is requesting immediate cancellation.Vivint received Mr [redacted] ’s Notice of Cancellation on May 16, and the account was subsequently cancelled on May 30, Mr [redacted] is under no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

November 28, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: October 6, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that she has had equipment complications with her security system that have not been resolved, and that Vivint’s installation caused damage to her home Ms [redacted] further states that she was not aware of the forty-two (42) month Agreement and has been unable to cancel her service She desires to have the system removed from her home, her payments refunded, and her Agreement cancelled without penaltyA representative from Vivint has recently attempted to contact Ms [redacted] in an effort to resolve her concerns At this time, Vivint is willing to cancel Ms [redacted] ’s Agreement and refund her payments if she will allow Vivint to retrieve its equipment from her home Vivint’s records show that Ms [redacted] notified Vivint of her equipment concerns shortly after installation, but after the first appointment Ms [redacted] has continued to have issues that have not been resolved Ms [redacted] signed an Agreement on October 6, with an initial term of forty-two (42) months and a monthly services fee of $90.99; however, Vivint agrees to cancel the Agreement at this time Ms [redacted] may contact Vivint’s representative directly to schedule removal of the equipment from her home Following the removal, Ms [redacted] will have no further obligation to Vivint and all monies paid to Vivint will be refunded to herIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

June 12, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 18, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that she moved and transferred her Vivint service and Agreement to a third party in 2016, but that Vivint continued to charge her for service Ms [redacted] desires a refund of $and for Vivint to cease collection attempts Vivint’s records indicate that Ms [redacted] has spoken with a representative from Vivint regarding this concern A check in the amount of $is being sent to Ms [redacted] , to refund the monies paid to Vivint since October 29, She may expect this check in the mail in 7-days Ms [redacted] ’s account is cancelled, and she has no further obligation to Vivint I apologize for any undue delay in this process.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer