Vivint Smart Home Security

Complaint: ***
I am rejecting this response because: I was never told it was for month I was told the nect years by the representative in my houseHe must of been passing me the phone when it pertend to things he was lieing aboutThe date scheduled for my move was moved times because they did not have the proper equipmentI was then lied too about the moving fee getting waivedI am very upset with vivint and very upset that they would do this to a disable veteran
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me While I am grateful for Vivint's resolution and concern for customer satisfaction and loyalty their are some inaccuracies in Vivint's response that need to be clarified In Vivints statement it states: "Vivint’s records indicate that Mr*** first notified Vivint of his equipment concerns on December 17, 2015" I am not sure who Mr*** is so that is either a mistake or they reviewed a different customer's account I just hope they credit the correct accountIn Vivints statement it also says "the Vivint field service professional was late for the appointment by thirty minutes due to a previous appointment and Mr*** refused service." This statement is a cop out because they were late and no courtesy call was made I waited and a half hours and I had to go to workVivint also states they "Mr*** again called Vivint on December 28, 2015, and an appointment was scheduled for January 8, 2015." I actually received an appointment for January 2nd which I received an email reminder from Vivint and I have that as evidence; for some unknown reason they never showed up January 2nd and I waited again all day for Vivint to show up instead I recieved an appointment for January 8th which is ironic since that is my birthday so here is Vivint on my birthday at my house while we are preparing for a dinner party perhaps some good-humored gesture of a birthday gift I don't really knowThe end result they fixed my system and I am supposed to receive a credit to my account I am satisfied with that hopefully Vivint will improve on their scheduling and lack of technicians. Thank you Vivint and thank you Revdex.com
Respectfully,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe only thing I need done quickly is the doorbell camera being put back to its original working order.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Viviant is only offering to remove our doorbell camera from the bill and replace it with other piece of equipment, or no longer charge us for itWe wanted the piece of equipment, as to why we chose itI do not feel that $off the month's bill is acceptable, nor the options they have given us to choose fromThey stated that they CAN NOT cancel our contract due to one faulty piece of equipmentHowever, this one faulty piece of equipment has been interfering with our safety and security for months now since it goes in and out of service so muchWe no longer want to deal with Viviant and their poor customer service and care for the customers, we want to CANCEL our contract without a penalty to resolve this issue.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I will find some documents to prove what I am sayingI do NOT accept their responseThis case will be reopened and I will be credited the monies owed to meThis is the WORST company to work with and I will make sure they never get business from any family or friendsObviously they don't know how to take care of their customers nor do they know how to put notes in their system to further help customers
Sincerely,
Krista M***

Complaint: ***
I am rejecting this response because:Your response is FALSE, a flat out LIEThis issue is NOT and has NEVER been resolved:1) We have never received the refund for the equipment fee that was taken outYour customer rep stated that it was refunded on 7/28/That was/is a LIE,2) We have never received our *** motion sensors back that your service techremoved/STOLE and took with themWe tried resolving this; however, your customer service rep stated that since we are no longer a customer, they were not obligated to helpWe informed your service repthat when the tech came to remove the equipment, he left your motion sensors because the previous tech had taken oursWe told him at that time, we did not want your sensors that we wanted our returnedYour service techtold us to sell them on EBayWhat, why should we have to do that? If the sensors are that cheap, why were you charging us hundreds of dollars for themIs that why you took our more expensive sensors.3) The additional monies we had to pay to get the lower portion of our home, including the doorbell re-wired was not reimbursed or recovered, and4) We had to re-purchase the motion sensors from *** that your rep STOLE.None of these issues are resolved neither has your company made efforts to resolve these issues.This company is a rip off and do not treat their customers or former customers with respect
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
This is *** *** thank you once again for your help.Case # *** has not been completely resolvedI still am facedwith a dollar balance from Best Buy.Vivint was supposed to clearthis up over a month ago.Everything was removed from my houselast year November so I do not know what the $dollar balance represents.Vivint wont answer my call (screening)I want them to take care of the balanceand notify me.They have both my phone # and email but Ive never heardfrom them ever
Sincerely,
*** ***

Revdex.com of UtahSouth Redwood Road, # 22Salt Lake City, Utah RE: Consumer Complaint Case #: *** Complainant: *** *** Vivint Account #: *** Date of Agreement: May 26, 2012To Whom It May Concern: I have reviewed the information provided by Ms*** *** and appreciate the opportunity to respond. In his complaint, Ms*** alleges that her account remained active after being taken over and subsequently was sent to collections for non-payment Ms*** desires the billing account to be cancelled correctly, and correspondences sent to credit agencies to pardon the past-due payments.Vivint’s records show Ms*** has notified Vivint of this concern, and the issue has been attended to and resolved.Should you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: *** *** attention Department - LegalSincerely, *** ***

Complaint: ***
I am rejecting this response because the Vivint response was only towards the initial setupThe reason we placed the complaint was because we were told by technician/sales that when we moved, we were not responsible for the panelVivint would supply us with a new panelBut when we called to setup the movers, we were told that we had to pay for new panel because we left the other panelWe don't mind the service but hate being lied due to uneducated employeeVivint needs to take responsibility for their employees and honor what he saidIf we were told before we sold the home, it would not have been an issueIts either, cancel the fee for the panel, or let us out due to misrepresentation
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: They had insisted on sending me a check for $to close this case but I haven't seen any checks
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me, but will hang on to the remainder of the contract even though my wife and I are not what so ever happy, and the reason we have not called for a technician to come out is that it takes at least two weeks for a tech to come out with a ridiculous window when the technician will arriveFurther more just to satisfy the company Vivint we will schedule another visit for them to come out and look at it, and if it is not determined by the time the technician leaves there is something not faulty with our system and starts screwing up once again, sorry to say there will be legal action taken to have this crooked companies belongings off my property once and for goodMrW*** you and your company should be ashamed taking money from people not caring about their well-being and safety of their home, and hope one day someone puts a stop to your company jack legging customersI can not find one good review about this company and will sure darn research better next time I try something like this again if ever.
Sincerely,
*** ***

Once I receive the money I am owed I will agree to settle this complaint
*** ***

Complaint: ***
I am rejecting this response because:Both MrW*** and I are on the account and I, MrsW*** have been attempting to cancel this account since Aug 15; in accordance with Vivint's military clause and the Sales Associates assurance that I could cancel the contract upon receipt of military orders! Despite the fact that I have spoken to numerous representatives, all of whom promising to personally assist me in this matter, this issue has NOT been resolved and I find the company's response insufficientI pleaded with this company to suspend the contract so that my family and I could focus on PCSing...and here I am today responding to yet another vague response from this company in regards to cancelling services I no longer use but continue to pay for with OUR money.Please cancel this service, refund the monthly charge that was withdrawn on Aug and discontinue charging my credit card for services that I do not use since I do not live in that home anymore
W***, L

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The Technician arrived on Friday to check and repair my alarm systemThe system required software update and reset to fix the problemMy suggested recommendation to the monitoring company is to educated their personnel on the help support desk, if the problem cannot be solved over the telephone to recommend to the customer that an appointment will be made for a service technician to check the systemThis will prevent frustration by the customer and unwanted complaints to the company
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I'm waiting for the email from them that I will not be charged the cancellation fees or the balance owing. Once I have that then I will accept
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have responded to the representative directly as to what I chose and I will hope that they will honor my decision
Sincerely,
*** ***

Revdex.com:
I regret having missed your phone call and appreciate your understanding of this matter, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

October 30, 2015Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: *** Complainant: *** *** Vivint Account #: *** Date of Agreement: July 13, To Whom It May Concern: I have reviewed the
information provided by Mr*** and appreciate the opportunity to respond. In his complaint, Mr*** alleges that he has had complications with the cameras that were installed with his system, and that he was recently advised the upload speed at his home is not sufficient to support the cameras Mr*** desires cancellation of his agreement without penalty Vivint’s records indicate that Mr*** signed a Purchase and Services Agreement upon installation of his Vivint system, in which he represented that he understood and agreed to the initial term of sixty (60) months, and a monthly monitoring fee of $*** each month, plus applicable taxes, during that term This Agreement states that some device features may require an internet connection and/or smart phone technology, and that it is the customer’s responsibility to maintain these connections as needed (Section 12, System Purchase and Services Agreement)Cancellation of the Agreement without penalty is not warranted at this time.Mr*** has communicated with Vivint regarding to this equipment concern, and Vivint has offered either a downgrade and reduced monthly rate, or alternate equipment that can be used instead of the camerasAlternately, Mr*** may contact his internet service provider to increase his upload speed so that he may utilize his cameras as intended If Mr*** desires to accept either of Vivint’s offers, he may contact Vivint’s Customer Loyalty department at ###-###-#### In an effort to assist Mr***, I have applied a credit to his Vivint account in the amount of $***, which will clear the past due balance on the account. If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-#### attention Department - LegalSincerely, Nathan *W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The person who came to my door to offer me the phone service was presented to me as working for VivantHe had a Vivant ID, hat, Lenard, and shirt onI had no reason to believe that he was not a representative of VivantThe reason I couldn't get assistance from Sprint was because a Vivant tech provided me with the phoneWhen there was an issue Vivant said contact Sprint, I called and went into a Sprint corporate store and was told that I had to take my complaint up with VivantI have disconnected the service and I am back with VerizonVivant was a name I trusted but after this experience I no longer trust and will look for a more reliable company to provide my home security systemI will not recommend your company to my friends or family
Sincerely,
*** ***