Vivint Smart Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want a apology and information of the account being cancelled in full emailed to me ***With no obligation to vivint
Sincerely,
*** ***

Revdex.com of UtahSouth Redwood Road, # 22Salt Lake City, Utah 84123RE: Consumer Complaint Case #: *** Complainant: *** *** Vivint Account #: *** Date of Agreement: May 08, 2014To Whom It May Concern: I have reviewed the information provided by
Ms*** *** and appreciate the opportunity to respond. In her complaint, Ms*** alleges that she has had equipment complications, and that Vivint has attempted to troubleshoot with no resolution Ms*** further alleges she is being charged for a system that she claims has not been fully operating for the past months Ms*** desires a termination of the Agreement without early termination fees Vivint’s records indicate that Ms*** had notified Vivint of this concern and that Vivint sent a Field Service Professional for a visit a visit on November 06, who resolved the issueMs*** placed a call on December 02, with camera complications but was not home at the time to properly troubleshoot and stated she would call backRecords reflect that Vivint was not made aware of any further camera issues until April 08, when Ms*** called in once moreA second Field Service Professional was dispatched and resolved the issue on April 10, 2015. At this time, a representative from Vivint’s is in contact with Ms*** regarding this Vivint is offering a service visit from one of our trained Field Service Professionals to resolve the issue Once the repair is completed, Vivint will review Ms***’s account to determine the extent of time she has experienced equipment complications and offer compensation accordingly.Vivint’s representative will remain in contact with Ms*** until this concern is resolved.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: *** *** attention Department - LegalSincerely, *** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey stated they have tried to contact me regarding the pickup of our equipment, but neither myself nor my wife have received a phone call about this.
Sincerely,
*** ***

Revdex.com:After receiving a call from Vivint on Wednesday, February 1,2017 at 6:pm from (801) 229-7818 we never discussed a final outcome of moving forwardThe woman discussed about all the problems that I encountered with their service and were willing to cancel my service at no costI stated to the woman that I was driving and we briefly talked about cancelling my service and to schedule a date for equipment pick upI also stated that I have questions about repairs and replacing items that were removed for installation. We agreed that she would call the following day Thursday, February 2,2017 around 11:am so we could resume our conversation in reference to removing and replacing as well to a set a date upon agreementThat said I am still waiting on the follow up call from Vivint
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: In the response from Vivint they mention I will be receiving a check in the mail for $in 7-business days However, I also had to pay $in addition to the $ I need to be reimbursed for the total amount The contract was voided because of complete incompetence and follow through on behalf of Vivint In addition, I have recently been in contact with Vivint's home repair/claims They have started the process, but I have yet to know what they will coverThe contract was voided as a fault of Vivint not mine They will need to make sure all repairs are paid for and completed There are several large holes in my doors, wall, and a missing doorbell I will need full compensation and my house will need to be returned to original pre-install conditions Even if Vivint has to paint my kitchen to match after large hole is repaired and possibly replace both damaged doors
Sincerely,
*** ***

Just to end up the contract without any type of penalties or charges

April 23, 2015Revdex.com of UtahSouth Redwood Road, # 22Salt Lake City, Utah RE: Consumer Complaint Case #: *** Complainant: *** *** Vivint Account #: *** Date of Agreement: March 15, To Whom It May Concern: I have reviewed
the information provided by Ms*** and appreciate the opportunity to respond. In her complaint, Ms*** alleges that she has had complications with the automatic draft of her payments to Vivint, and that Vivint has sometimes waited three (3) or more months to take a payment Ms*** alleges that she has not had good experiences when speaking with Vivint’s customer service representatives, and she desires cancellation of her agreement without penalty Vivint’s records indicate that a representative has recently contacted Ms*** in an effort to resolve her concerns In an effort to avoid further complications with Ms***’s bank account, Vivint has removed her from automatic payments Ms*** will receive an invoice in the mail each month, and may make monthly payments at her convenience To further assist Ms***, Vivint has applied a two (2) month credit to her billing account.Ms*** signed a Purchase and Services Agreement and also participated in a telephonic Pre-Installation Survey upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of forty-two (42) months She also represented that she would pay a monthly monitoring fee of $*** each month, plus applicable taxes, during that term Cancellation of the Agreement without penalty is not warranted at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: *** *** attention Department - LegalSincerely, *** ***

May 8, 2015Revdex.com of UtahSouth Redwood Road, # 22Salt Lake City, Utah RE: Consumer Complaint Case #: *** Complainant: *** * *** Vivint Account #: *** Date of Agreement: February 27, To Whom It May Concern: I have
reviewed the information provided by Ms*** and appreciate the opportunity to respond. In her complaint, Ms*** alleges that Vivint misled her when she extended her contractMs*** desires to have her contract terminated and to be reimbursed for the four (4) months when her system was not working.Vivint’s records indicate that Ms*** did notify Vivint about financial issues she was having on September 22, The representative who spoke with Ms*** agreed to put a three (3) month deferment on the account to help her financiallyVivint also sent out a document to her stating she had agreed to a three (3) month deferment and that this would add three (3) more months to the end of her original contract.A Vivint representative has reached out to Ms*** and Vivint believes that this issue has been resolved Ms*** and Vivint have agreed to remove the additional three months that were added to the contract Ms*** will remain responsible only for the initial term of her agreement with Vivint To further assist Ms***, Vivint has reduced her monthly monitoring rate by 55% for the remainder of the term of her agreement If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: *** *** attention Department - LegalSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meA more satisfactory resolution would have been a refund to my brotherAlthough the company discontinued the account, the predatory door to door peddler cost my brother over $which he could ill affordHe is cognitively impaired, and lives at poverty level independently only through the beneficence of family members Josh M***, the door to door peddler, should have recognized this in talking with my brother, who is easily influencedThe letter I wrote to the company in May received no response, making it necessary to file a complaint. This company may offer a valuable product - but anyone who would invest in a home security system from a door to door peddler is making a huge mistakeSales pressure should never be a part of this financial investmentI would give this company an F for the peddling of its product and initial non-responsiveness to my complaint I attached a copy of the contract,and you will see that the number of months he supposedly committed to is in very tiny print hidden in the middle If one wants a home security system, one should look at all options, read reviews then call the company of choice.
Sincerely,
Virginia M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am happy that the situation is resolved.
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because: by their own admission if their representatives misrepresented any information in the contract they are not responsibleThey allow the representatives to go out and set up contracts by any means necessaryBy stating that internet is not required for a service that internet is required for you have liedI will be moving forward to bring this to someone else's attention.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The experience of the uninstall process has been by far the most professional and helpful encounter during our whole vivent experience Our techs name was Jeff M***, he went above and beyond to make sure we were completely satisfied everything was left in pristine condition and he cleaned everything up better than I expected
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe company contacted me yesterday to inform me that they have now removed my name from my account as requested and that I am no longer liable for the account.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe money was returned Thank you very much
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you I will note that I don't owe them anything
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. For your records, the resolution proposed to me, and confirmed via email, is that my account with Vivint is closed I appreciate your help in getting my grievances attended to
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however we would like to be refunded in the amount of $($x months) for paying for a service that we did not receive
Sincerely,
*** & *** ***

To Whom it may concern,I have read and acknowledged Vivint INC. responseVivint did sent out a Technician to resolve the problem on October 30th, Which we hope to be resolvedDue our prior experience with Vivint we would like to give Vivint a day trial to see if they product is truly working properlyIf we will have any further issues within days, we will take Vivint suggestion and cancel the Agreement without any penaltyAnd Vivint can come and remove they equipment from our home. If you have any further question or concerns regarding this response, please email me or call me.*** *** -*** ** *** *** *** ** ***@hotmail.com###-###-####
Sincerely,
*** ***-***