Vogel Disposal Services Inc

Review: The company often skips picking up my trash and recycling. I have contacted the company several times over the past year about this issue however the problem has not been resolved. Each time I spoke with Amanda who states that she speaks to the drivers and they tell her that they have either picked up my trash or that I did not put trash out - both statements are untrue. The latest issue occurred today (11-11-15) when I observed the truck driver pick up my neighbors trash then drive to my house and get out of the truck talking on his cell phone, looked into my trash can then got back in his truck and drove away. I immediately called Vogel and once again spoke to Amanda who told me she called dispatch and the driver has refused to come back. She told me that the driver stated that he emptied "lawn mower parts" from my trash can and that the trash can was emptied. I told her this was not true - there were no "lawn mower parts" in my trash and I observed his actions and he never emptied my trash can. She stated that the company would not come back to empty the trash can. I asked if I would have a reduction in my bill since they are not picking up my trash and she stated that it is a monthly bill therefore I have to pay even if they do not pick up my trash each week. I asked to speak to a supervisor and she told me that she would file a complaint with administration. I asked who that was and if I could speak to that person. She stated that it was the Vogels and she would file the complaint. I asked if I could be contacted within the week and she told me she would connect me to her supervisor. I was connected to a voice mail and I left a message. I have not received a call back.Desired Settlement: I would like to have my billing adjusted to not have to pay for services not received and I would like the company to pick up my trash and recycling as scheduled.

Business

Response:

I have reviewed the complaint filed by [redacted]. We did speak to the driver and he did state that lawn mower parts were in the trash can. It is possible that someone may have put them in there can afterwards which is no uncommon for anyone to do anywhere. We have not had any issues with this account so therefore I will issue a courtesy credit for $4.62 for the week that the service was not provided.If at any time there are any issues that the trash or recycle have been missed, please have them contact the office so we can get the appropriate work order entered to get the customer picked up. We strive to provide excellent customer service and apologize for any inconvenience this may have caused them. I hope this will resolve their issue. Thank you Sherri Ann D[redacted]Vogel Disposal Service Inc ###-###-####

Consumer

Response:

Review: Vogel disposal on numerous times has not picked up garbage as I have paid for the device. There have been times they have left garbage stating I have exceeded 10 bag limit which was not the case or bags have exceeded 40 lb limit which I have checked with a bathroom scale " I understand this is not a inspected scale but nor do they have one . There is trash scattered along the street and trucks leaking fluids along highway. There was also an incident in which they threw my entire can in the truck crushed it and drove away only to respond that it was to heavy to get back out not to offer to replace it or credit my bill with the new purchase priceDesired Settlement: Desired outcome would be to receive service that is paid for without every excuse in the book when you call there customer service along with more sanitary conditions with there leaking vehicles

Review: Vogel disposal routinely fails to pick up the garbage as contracted for the [redacted] sub-division which resides near the [redacted] municipal building. The roads mostly affected by this are [redacted], [redacted], [redacted], and [redacted], all within the [redacted] PA, [redacted] postal area. The most recent conflict with Vogel was met with abject hostility and we were basically told to not expect service until either April, or until all the snow melts.The road leading into the community, [redacted], is right next to the municipal building so it is one of the very first roads to be treated in a snow situation. The lower part of [redacted] also falls under this treatment condition. The upper part of [redacted]. is a private Rd. which is collectively treated (plowed, etc ...) regularly by the residents who reside along this drive.The reason this is a health issue is because, as I'm sure you know, garbage that is uncollected and is forced to sit at a residents draws numerous varieties of pathogen bearing pests. This is especially prevalent in a rural setting such as ours. In addition to disease, animals such as raccoons, feral cats, stray dogs, and coyotes, pose a great risk to the health and safety of this community. Bottom line is that uncollected refuse is a very significant health risk, and failure to honor a contractual obligation, especially when you are a monopoly for refuse collection is this area, is not only egregious, reprehensible, and irresponsible, it shows a complete lack of respect for Vogel Disposals customers, and a fundamental lack of regard for our welfare. There must be laws in place to shied customers from reckless behavior such as what Vogel disposal is displaying towards our community.Desired Settlement: We would like Vogel Disposal to honor their contractual obligation to us by pickup our refuse at the designated time and day, or in a reasonable time frame thereafter, in the event of in-climate weather or other unforeseen circumstances.We also feel that Vogel Disposal should refund monies already paid to them for the services which they are refusing to render.

Business

Response:

Good Morning,