VoIP Your World

Review: They charged my checking account using an email I have not used in over a year. The bank account they charged is in my married name, and they are using my maiden name. None of the information adds up. I did not order this product. They keep saying they have generated a refund for the two charges of $38.78. I originally spoke to a person named Steven on 9/11/14 and have since called back 3 times and they told me a refund had been processed and cancelled 3 times. Today I called and they said it had been processed and cancelled yesterday, and each time they tell me I should see a refund in 7 business days. Well now I feel as if I am being given the run around about my money and I feel this is the next best step.Desired Settlement: I want my money refunded to my account 2 charges for $38.78. And to not charge my account anymore, close or delete this alleged account.

Review: my complaint is that the company took 49.95 from my checking acct.Ido not do business with these people never heard of them.When I got in touch with the company,they said that they would put money back in the bank. iTS BEEN THREE WEEKS STILL NO MONEY.I CALL THEM BACK TODAY 05/05/2015 the number is out of order.Desired Settlement: I want what they took 49.95

Review: I received a notice in the mail that stated "Your payment to Voip Your World has been processed. This is your receipt. Payment Date: 04/24/15, Payment amount: $49.98, Transaction ID: [redacted] Description: [redacted]. The payment amount shown above will be withdrawn from the checking account you gave at the time of purchase. If you need help with this transaction please contact: VOIP Your World, [redacted] I have never heard of this company, and I have never purchased anything from them. I tried to call the number listed, no answer. The have credited my bank account in the amount of $49.98.

Product_Or_Service: none purchased

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like my $49.98 back, plus the $35.oo overdraft fee.

Review: This company is taking unauthorized payments from my checking account. I do not use their services, and have tried contacting them by phone, email and letter with no response. EZ pay market place that does their payment processing gave me their contact information:

email: c[redacted]

I want these automatic payments to stop! My bank has been helping me during this time, but this is theft and I want it to stop as soon as possible!!Desired Settlement: To Stop taking money from me and to never contact me, or try to take money from me again!!!!

Review: This business says they advertise on a web site in which I, the consumer would have already been entering my credit card information...I think that highly unlikely as I am very careful to read any and all notes or advertisements on any page in which I have had to give credit card info. The following is a direct copy and paste of the e-mail conversation I have been having with this business, read from the bottom up:

From: Customer Service (c[redacted])

Sent: Thu 10/02/14 6:30 PM

To: '[redacted]' ([redacted])

Subject: RE: Unacceptable Business Practices

The arrangement is usually an exchange of banners with an advertised offer linked to our site, the exchanging website would have a link to theirs for their add. If we are advertising exclusively, as in the website does not advertise on our site, we pay a fee for the time the ad is there. We would purchase a block of websites owned by various companies for usually a 30 day period.

Client Operations

Voip Your World

From: [redacted]]

Sent: Thursday, October 02, 2014 12:39 PM

To: Customer Service

Subject: RE: Unacceptable Business Practices

Thank you...that's what I've been trying to get to since this thing started. So, with that in mind, would your company have to have permission from that company to legally extract that information while I was on their site, or do you sort of eavesdrop via the internet?

[redacted])

--------------------------------------------------------------------------------...⇄ />
From: c[redacted]

To: [redacted]

Subject: RE: Unacceptable Business Practices

Date: Thu, 2 Oct 2014 11:02:37 -0400

Assuming you have never been to our actual web site, that would be correct.

Client Operations

Voip Your World

From: [redacted]]

Sent: Wednesday, October 01, 2014 4:12 PM

To: Customer Service

Subject: RE: Unacceptable Business Practices

Okay...since I know I have never visited your site until this happened, I can only deduce it would have been a site at which I already had to enter my credit card information, correct? [redacted])

--------------------------------------------------------------------------------...⇄ />
From: c[redacted]

To: [redacted]

Subject: RE: Unacceptable Business Practices

Date: Wed, 1 Oct 2014 14:23:57 -0400

Thank you for your question [redacted],

Our company does have advertisements on a variety of web sites that do rotate/change on a monthly basis. These are in the form of additional offers made to you at the time of check out on a site. if you do not wish to participate, you have to unclick the box(es) associated with the offers. Aside from that, the only way to become a client is through our own website. I hope this helps you in understanding our process.

Client Operations

Voip Your World

From: [redacted]]

Sent: Wednesday, October 01, 2014 12:16 PM

To: Customer Service

Subject: RE: Unacceptable Business Practices

Thank you for identifying yourself [redacted], however I'm not sure why you felt it necessary to send the advertisement with your reply. The reason I as so upset is that I would have never, under any circumstances, have requested or authorized this service. Further, I am a retired veteran that lives paycheck to paycheck and this is a lot of money when you micro-manage your accounts such as I do.

I am a two cell phone household with a digital phone line that completes a bundled cable package with my cable company so again, my fiancé and I don't need nor would either of us have requested this service. Does this "on-line request" you speak of require someone to actually input a credit card number and/or bank number?; or does your company pull this information from another website while I may have been paying another bill on-line and I just didn't notice some discreet block checked in the corner of the web page or whatever? I'm sure you understand my question. Every time I start typing about this issue I get pissed...feeling very violated and determined to get to the bottom of how Voip Your World thought this was okay without actually speaking with me. Based on all that has happened thus far I really don't expect to see anything by October 8th as you stated, but I'll play along just to see what happens.

[redacted]C)

--------------------------------------------------------------------------------...⇄ />
From: c[redacted]

To: [redacted]

Subject: RE: Unacceptable Business Practices

Date: Tue, 30 Sep 2014 16:25:04 -0400

09/30/2014,

This message is for [redacted],

VoIP Your World is perfect for your small office or home based telephone needs requiring 1 or 2 phone lines. Simply plug your Internet connection into one of your PAP2 sip converting routers and plug your standard telephone handset into the other side and you’re ready to start saving! You could save thousands of dollars with all the same benefits you currently experience, including a local number, voice mail, caller ID presentation and local numbers in other cities.

On your file, it shows there was an online request for this service under your name. The company offers a special 30-day free trial offer. When the free trial expires, the company has a monthly charge of $38.48.

If you have any further questions, you can e-mail us at c[redacted] or contact our Customer Service department a[redacted].

Client Operations

Voip Your World

From: [redacted]]

Sent: Tuesday, September 30, 2014 7:53 AM

To: Customer Service

Subject: RE: Unacceptable Business Practices

Whatever the "technical issues beyond your control" may have been, the reps you have on the phones should be able to share that same information with the customers. In any case, the fact that your reply is anonymous only adds to my concerns about the legitimacy of your company's practices...perhaps you can enlighten me as to how you even managed to get my banking information in the first place so I can prevent this from happening in the future? Multiply me by a bunch of other customers times 15 or 20 days that you hold onto this/these monies and you stand to make a pretty penny even if only for a little while. The more I think about this whole thing the more pissed I get. So, yes there is a question in this reply that I'm looking for an answer to; HOW DID YOU GET MY BANKING INFORMATION?!?!

1079 Ash [redacted] --------------------------------------------------------------------------------...⇄ />
From: c[redacted]

To: [redacted]

Subject: RE: Unacceptable Business Practices

Date: Mon, 29 Sep 2014 10:58:21 -0400

This message is for [redacted],

We answer all e-mails from our clients [redacted], your refund is currently in due process, however due to tech issues with our processor beyond our control, we had to resubmit your refund on Sept 25, 2014. We have been assured that the problems have been resolved, you can expect your refund back into your account on Oct 8th 2014 at the latest. Again we apologize for any inconvenience this has brought you.

From: [redacted]]

Sent: Saturday, September 27, 2014 12:56 PM

To: c[redacted]

Subject: Unacceptable Business Practices

This has become about much more than the $38.48 that your company owes me...this is my second e-mail to you. The first one...sent on 9/23 I obviously have not received a reply to. I am unclear as to how your company thought it okay to take this money from me in the first place as I would not have requested or needed any service of this type, and I also would not have "accidentally" clicked on any icon granting permission to do so.

With that being said, I spoke with a rep on 9/12, whom indicated that my refund would be processed and they gave me a cancellation number, [redacted]. I called back on 9/25, spoke to another rep only to find out that the "refund process" didn't start until 9/17. I called again today, spoke with another rep, and found out that my refund was "approved" on 9/25, and I have to wait another 7-10 business days before calling back to speak with someone again...for them to tell me what? Supposedly and per this afternoon's rep, a Mr. [redacted] is the go-to guy for me to talk with to find out what the problem is...

I'm not sure what type of operation or company this is, however I am going to ensure I speak with every person that will listen, Revdex.com etc., about what appears to be slimy business practices on your part. How many other customers have been subjected to this that aren't even aware the money has been taken from them, or how many have to go through this process and ultimately just give up before they see the refund?! I am not that guy...I have tried to be polite with your reps as I have worked in call centers and know that they are merely messengers, however I can make their lives miserable even if just for a few minutes.

Further, if this does not happen for me next week then additional phone calls will be from attorneys that will get much more than the $38.48 I am owed. Hell, even if we (I say "we" because my brother is a practicing corporate lawyer) do nothing more than tie up your legal department for a few weeks/months that it will be worth it for me. This is totally unacceptable...and yes I would like some sort of response to this e-mail just so I know someone has read it...or are you only interested in those that are from new customers?

[redacted])Desired Settlement: Just give me (and other customers) our money back!!!

Review: A month ago I noticed a ach debit to my bank account from this company. I asked my bank to look into it further and they informed me that the charges were declined due to insufficient funds, however they are not able to stop payment in case the company tries to process it again because its an ACH Debit. I don't know who this company is and what they offer. I have service through ATTDesired Settlement: I would like them stop trying to debit my bank account.

Review: An unauthorized transaction was made from my checking account, without my knowledge as I have no dealings with this company nor the company, whose account funds were paid for. Negligence was made when the billing rep took payment without verifying pertinent information, i.e. social, DOB, etc..Desired Settlement: Provide refund of unauthorized funds from my account and ensure this kind of practice doesn't happen to another consumer. Flag this customer account so that other reps are aware of the fraudulent activity and would be proactive in obtaining credible information when taking payments....

Review: I was charged $38.48 for services I never asked for. This draft from my checking account was on 6/1/2015. This also caused my account to be over drafted. I was charged a $32 over draft fee. My account is now a negative $70.49.Desired Settlement: I want to be compensated for this fraudulent transaction

Review: There was an unauthorized charge to my checking account. An actual ACH check was created and drafted on my account. I have never heard of this company. I tried calling and got a voice mail. I left a message and no one returned my call. I had to close and reopen a new checking account because of this.Desired Settlement: I want the Revdex.com to know about this. It appears that they already do.

Review: My bank account was debited $38.48 without my permission and I want it back ASAP! I have never heard of these people, and when I called the phone number I found, the recorded message said '791 - The number you have dialed is not in service.' I never gave these people authorization to remove any funds from my account and I want my $38.48 refunded back to me immediately.Desired Settlement: I want my money refunded back into my checking account.

Review: VOIP Your World on 4/24/15 deducted $49.98 from my checking account, I stopped payment and proceeded to get the ball rolling on closing my account before closing my account they hit me again on 5/27/15 for $49.98. I have no idea who this company is or have I done any business with them. This is scary. It shows that anyone can get into your bank account or any other account thru the internet even if you think it is a secure site. Makes you want to not do any business of any kind over the internet. I live from paycheck to paycheck and for them to take $50.00 from my account is like taking thousands of dollars.Desired Settlement: I wish to be refunded for not only the $49.98 but also the bank charge of $35.00 for overdraft on the account.

Review: electronic check taken from my account ---incorrect name on check ---- NOT authorized!! this has got to be some kind of scamDesired Settlement: Get rid of this company/person whatever it may be --- they're taking money from alot of people it seems and none of it is authorized

Review: Noticed this company posted a unauthorized charge to my credit card. I have never done business with this organization before and never authorize any use of my credit. Filed a fraud alert with my credit card to reclaim funds.Desired Settlement: Wish for the company to explain why they fraudulently charged my card and how did they obtain my credit card info.

Review: Just noticed today 5/14/15 that VoiP Your World has charged my bank account of the amount of $38.48 on 5/11/15 without any authorization. I didn't even know who this so called company was and I have had no contact with them.Desired Settlement: I tried calling but they are no longer in service and I know this is a scam. I would like my money back but nobody knows how to contact these people. I want everybody to know about this scam.

Review: I was sent a receipt for a purchase that I did not complete with the company. A receipt was sent to a previous address that was forwarded to me.Desired Settlement: I would like to see the company be shut down. This is fraudulent activity. Another consumer placed a complaint on 3/27/15 about this company. This is the weblink of the complaint[redacted]-your-world-unauthorized-bank-draft-brookline-new-hampshire-[...⇄

Review: Never heard of this company until the bank flagged the illegal charge. No idea where they got the debit card number or information, unless the hacked a place I used it.Desired Settlement: Put them out of business and arrest them.

Review: This company VOIP Your World stole my account information, made a fake check and took $49.98 out of my account on April 21, 2015. I spoke to someone from the company name Andy. He said I would be reimbursed on May 5, 2015. I have not received anything back. This company says someone order long distance over the internet. I never heard or used this company for anything. When I called back on Friday May, 15, 2015, I was told they were closed down by the Revdex.com and should contact them for my refund. This company is a scam.

Review: I checked my ban stmt on May 2. 2015 and foud a company check for $49.98 from VoIP Your World submitted to my bank on April 30. The bank of this company has someone's initials. This is an unauthorized eft. I called my bank immediately to find further information like a phone number or website. There was none so I looked to web and found this scam has happened to many people in the past as well as the current month. Now I am disabled and the month of April dealing with my mom in the hospital at age 82 with blood clots on both lungs and have not paid too much attention to anything else. I would have been on top of this if not for the situation. I checked my mail an on April 26 they mailed a receipt for said amount as being processed. I called the phone number and the mailbox is full. I read many complaints on the web with the same results including the voicemail being full. One individual said they agreed to refund her but she never revived the check and she was unable tocontact them again and no one contacted her concerning the refund. I am in no need for thei services as AT&T takes care of all my Internet and cell phone needs Another company withe same phone had to include a disclaimer on their website as to they are the company doing this scam. This company in Brookline , N.H. Needs to stopped. I have also found they changed their phone number from previous complaints and public awareness.

Order_Number: Trans I'd -[redacted]

Account_Number: Description -evoipgpDesired Settlement: DesiredSettlementID: Refund

Investigate scam and refund my stolen monies

Review: On 4/28/2015 an electronic check for $38.48 was debited out of my checking account. I have had no dealings with this company and have no idea why this company has all my personal information and was able to successfully present this electronic check to my account.Desired Settlement: I would like for this company to refund me the amount taken out of my account plus a $100 service fee for all the inconvenience it has caused in closing my account, notifying all my auto monthly withdrawals along with the lock on my account and funds to get this resolved and cleared up with the bank.

Review: A mysterious $38.48 charge appeared on my bank statement from VOIP Your World. I don't have a home computer, thus no need for this service. Called the company and told them it was an unauthorized charge. They advised they would cancel the order and refund my money. Three weeks later, still no refund. Called them back. They gave me the number to Ez Bill Now who handles their billing. Called them-received voice mail requesting name and number for call back. Never a call back. Called the company back. Their solution was to contact my bank and file and affidavit of fraud which would resolve the issue. What kind of company would suggest you file a fraud complaint against them?