Volkswagen of Alamo Heights

I PURCHASED A SEVICE CONTRACT AND A TOTAL LOSS PROTECTION PRODUCT FROM ALAMO HEIGHTS VOLKSWAGEN ON 06/17/ON MY SALES CONTRACT IT STATED AS LONG AS I CANCELLED THE BOTH PRODUCTS WITH IN DAYS ,A 100% REFUND WOULD BE MADEBOTH SERVICE AND TOTAL LOSS PROTECTION PRODUCTBOTH WERE CANCELLED ON 07/05/BY [redacted] *** [redacted] HAS RETURNED THEIR FUNDS TO ALAMO HEIGHTS VOLKSWAGEN ON 08/10/2017, BUT I HAVE AS YET GOT CREDIT FOR $3,FOR BOTH PRTODUCTS

Mr [redacted] was asked for a copy of his statement from VW but never provided itMr [redacted] stated he had a payment that was due of $as his final paymentWe used what we had on file and our finance deptwent over the contractWe assumed that there was a mistake and there was shortage of the payoff amountAfter reviewing the contract that was not the caseThe vehicle was turned in early and any overage is the responsibility of the customer I have attached the payoff documents and VW of Alamo Height paid off what was statedThere maybe another resolution to fix the problem but it would require Mr [redacted] to contact me at If this is not acceptable to Mr [redacted] than the resolution stands as is in which he owe VW credit the remainder of his balance Thank You [redacted] ***

We are in contact with customer and trying to get resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** ***

After doing some research I found that the customer did an early termination on his previous vehicle. The outstanding balance is the remaining balance due on the lease which is the responsibility of the customer. I have spoke to the customer about this on a couple of occasions and thought we had... made a error on the payoff but that wasn't the case. There would be only 1 solution to this and I would be more than happy to speak with the customer to help resolve this matter. Thanks [redacted] VW of Alamo Heights###-###-####

I brought in my Passat for the 100,mile serviceI scheduled the service on the dealership's website as I have done since purchaseI have had service on this vehicle every 10,miles from 40,until now at this dealershipThe site gave me a price of $However, once checking in the vehicle, I was informed that the actual cost would be $since my vehicle was "DSG", which means "direct shift something...maybe gears" I was told
I have never had such a large difference in the actual cost and the advertised priceUsually it's just the tax which hasn't been added in yetA $increase over the quote is way too much in my opinionIf there is a different cost depending on vehicle options that should be stated up front, not once the consumer is checking in at dealership (i.ebait and switch)

the first check for $was mailed out on the 9th of Janthe 2nd check for $was mailed out on the 16th, we have forwarded copies of both checks to the customerThe delay on the 2nd check was due to a signature that was needed for mileage purposes on the warranty

Misleading and sales practices by this dealership and its sales repsRecently, I purchased a previously own used Toyota Tundra truck from this VW dealership With the full understanding, I was purchasing a used vehicleThe VW Sales Rep, *** ***, offered to have the Tundra fully clean, detailed and sand blast (detailed wax) while completing the purchase of this vehicle My problems with this dealership started the day I was taking possession of this vehicleI had tradmy Nissan Truck and paid cash for the remaining balance to have a paid cash transaction
During the time of the interior cleaning, I have asked the dealership to validate they would have enough time to complete a thoroughly interior cleaning of the truckThey gave a specific time, and just have to wait additional two hours to have the work done for the interior cleaning Due to bad weather, the sand blast or detailed wax to the exterior of the truck along with the retouch of some scratches on th

I purchased a Volkswagen Jetta from this dealership on 06/30/I was told the vehicle was to go through service after I purchased itImmediately I noticed that the transmission was acting weird and out of character for the part, it didn't wanna *** and I'd have let off the gas before it would and sometimes it would feel like it hit really hardI didn't know much about transmissions or cars at the time and thought I could trust the dealership beacause they had inspected and were reputable but, apparently notOn 3-2-the vehicle actually stalled out on a major highway at that point I know what ever was going on wasn't at allSo I took it to my local Volkswagen dealer and they stated that I needed a new transmissionMy warrenty that I purchased covered the cost of the transmission minus the deductible and some of the rental car time loan time as I must have a vehicle to get to work and school But here's where is gets better! In January I was driving alon

After completing a 40k mile service, annual inspection and alignment, I picked my car up to find my tire pressure light was onMy rear passenger tire had a bubble on itI went back to the dealership and was told to “just drive slowly” home and come back in the morning when they openI declined to drive myself and new baby on the blown tire and left my car to be fixed first thing in the morningI explained I was getting the service done in preparation for an out of town trip in the morningI asked that they call me at when they openI called them at 8:and was told they would be replacing my tire for free and would call when it was readyI was called at 10:and told they would not replace my tire because my rim was bentThis would be an additional $and ready on TuesdayI declined and took my car down the street to a national tire shopThey said my rim was fine and replaced the tire for $I called the dealership back to let them know my rim was fineThe service m

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and as soon as I see the refund post on the vehicle loan, I will find that this resolution is satisfactory to me
Thank you for your prompt action
Regards,
*** ***

we reached out to Mr*** to let him know that he needs to sign a cancellation form to get the refunds processed, as soon as we have the signed form the money will be released to his Wells Fargo accounttoday we email him the form and ask that he sign it and return it to us

I have never been so happy with my Passat It looks great, runs smooth, and I got mi/ galweeks ago as I took a trip to the coastI actually like washing it because it is fast and easy
I called to make a scheduled oil change and Michelle had me out of there in minsShe was extremely knowledgeable and friendlyLater that evening I picked up my vehicle way after they closed and Travis from sales returned from his home to present my car to me at the dealershipNot only was the oil changed, tires rotated, my front end was aligned that I didn't know was so bad.( I thank Michelle for that.)
I had them repair my hail damage and it wasn't even detectableI asked them if they can fix the chip in my paint from a rock off a construction truck on the highway What a great job and they even fixed the scratch on the rear panel from a garage incident with my son's motorcycle
This dealership is the real McCoy.!!! I am trying to talk my wife into trading in her convertible Beamer for that Lil Beatle in the showroom
Thank you Michelle, Travis and everyone at Volkswagen of Alamo Heights !
DrDrew

I lease from Volkswagen and started a new lease with VW of Alamo Heights in March of I received an invoice from VW Credit for $I contacted VW CREDIT and it appeared that they did not receive the final payment from the dealerI contacted the dealer who put me into contact with Mr*** the General ManagerAs he looked into it he messaged me stating that there was a mistake in the system and I am only responsible for $of the balance which I understoodThat initial conversation was in SeptemberIt’s is now December and Mr*** has not settled the balance, nor provided me information on who he contacted so I may settle my $on this accountVW Credit has no record of communication between BE of Alamo Heights and VE Credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I am considering accepting this response because I do not believe I should be responsible for this balance*** *** said that I would have zero due on the beetle if I traded in my lease a year early and everything would be coveredMr*** I did send you on September 1st the documentation that you requested that I had received from VW Credit the day I received it and you said that you would take care of itSee attached photos for screenshots of the emails sent to you as requested, and also the screenshots of our conversations in which over the past months you had led me on to think that this was going to be settled between VW of Alamo Heights and VW CreditYou have been sailing from our first contact that this was your mistake These messages are the first that I had heard that I was responsible for the balance and am a tad infuriated that Ralph lied to me that I would not owe anything on the beetleI will be contacting you to settle this, but I would also like the contact information of your immediate supervisor to ensure that this doesn’t happen to another customerI will also be notifying my chain of command of this situation to provide information to other service members to be cautious of purchasing or leasing a vehicle from VW of Alamo HeightsI will be in touch with you Mr*** but I would also like the information from you for your superior. Regards,*** ***

I PURCHASED A SEVICE CONTRACT AND A TOTAL LOSS PROTECTION PRODUCT FROM ALAMO HEIGHTS VOLKSWAGEN ON 06/17/ON MY SALES CONTRACT IT STATED AS LONG AS I CANCELLED THE BOTH PRODUCTS WITH IN DAYS ,A 100% REFUND WOULD BE MADEBOTH SERVICE AND TOTAL LOSS PROTECTION PRODUCTBOTH WERE CANCELLED ON 07/05/BY *** *** *** HAS RETURNED THEIR FUNDS TO ALAMO HEIGHTS VOLKSWAGEN ON 08/10/2017, BUT I HAVE AS YET GOT CREDIT FOR $3,FOR BOTH PRTODUCTS

Complaint: [redacted]
I am rejecting this response because: On March 24, when I spoke with [redacted] I expressed I would like to terminate my lease early but do not want to carry over negative equity or outstanding balances. He said this would not be a problem. When I was signing my paperwork, my finance specialist said there was no outstanding balance, VW will pay off the vehicle and if I could pay the first payment. On September 1 I texted [redacted] about the balance. At 3:47 pm, [redacted] texted he had a call into a VW SUPERVISOR to see why there was an issue. I did not receive a response back until September 7 at 7:52 am where he texted “that I was only responsible for $440”. Under the assumption it had been resolved by VW of Alamo Heights, I received new invoices from VW Credit. I have been maintaining communication with [redacted] and he had ignored text messages. I received no response from him on October 17 and November 20 until 3:46 pm where he asked if I paid the $440. I asked who do I send it to and who was the supervisor he spoke with and he had yet to respond. With his response about me owing a final balance this can further my complaint that I was deceived when I terminated my lease by his sales personnel saying that there was no future balance. I have been leasing with VW for a period of time and this is my 3rd leases vehicle but yet this is the first issue I am having with the final balance. I can provide text message screen shots of conversations between Mr. [redacted] and I where he has failed to communicate with me hence why I am pursuing a complaint. Phone calls will not be considered a form of communication now due to these issues. I would like this to be brought to the attention of Mr. [redacted]’s superior as well as getting my issue resolved. 
Regards,
[redacted]

Mr. [redacted] was asked for a copy of his statement from VW but never provided it. Mr.. [redacted] stated he had a payment that was due of $440 as his final payment. We used what we had on file and our finance dept. went over the contract. We assumed that there was a mistake and there was shortage of  the payoff amount. After reviewing the contract that was not the case. The vehicle was turned in early and any overage is the responsibility of the customer.  I have attached the payoff documents and VW of Alamo Height paid off what was stated. There maybe another resolution to fix the problem but it would require Mr. [redacted] to contact me at 210.582.1199. If this is not acceptable to Mr. [redacted] than the resolution stands as is in which he owe VW credit the remainder of his balance Thank You  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]