Volkswagen of Alamo Heights Reviews (28)
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Volkswagen of Alamo Heights Rating
Address: 1402 NE Loop 410, San Antonio, Texas, United States, 78209-1513
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www.volkswagenofalamoheights.com
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First off, this is the first notice I have received about this complaint. I will be happy to look into this tomorrow morning. I have not heard from this customer one time in regards to this issue but again will be happy to look into the matter
After doing some research I found that the customer did an early termination on his previous vehicle. The outstanding balance is the remaining balance due on the lease which is the responsibility of the customer. I have spoke to the customer about this on a couple of occasions and thought we had...
made a error on the payoff but that wasn't the case. There would be only 1 solution to this and I would be more than happy to speak with the customer to help resolve this matter. Thanks [redacted] VW of Alamo Heights###-###-####
Mr. [redacted] cancellation has already been process through the appropriate channels. Due to Hurricane Harvey it has delayed our accounting office in Houston to get this check out to VW. I would expect the timeline for his check to be delivered to VW around a week if not sooner. Please let me know if you...
or Mr. [redacted] have any questions. Thanks [redacted]
I am aware of this and did authorize the reimbursement of the wipers and also I was under the impression that he was going to bring the truck back for the other work. [redacted]
I apologize for the confusion. The website is actually wrong, but we are going to honor the price because it is not your fault. If you look at the 50k and the 150k schedule they are correct with what the 100k should be as well. Sorry for the confusion and thank you for bringing it...
to our attention. When you close out it will be what the website says. [redacted]VW of Alamo Heights
We are in contact with customer and trying to get resolved.
When was this complaint made? We have already ordered a key for this person. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me at this point but an not prepared to close this dispute until payment is recieved.
Regards,
[redacted]